Service Exchange - Advanced release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Service Exchange - Advanced release notes

    The Service Exchange - Advanced application on the ServiceNow Store provides enhanced capabilities for managing provider and consumer connections, improving onboarding, and synchronizing data between instances. These release notes cover updates through version 1.1.4, highlighting new features and improvements that help ServiceNow customers streamline collaboration and data consistency within their Service Exchange environments.

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    Key Features

    • Connections Tab in Service Exchange Center: A centralized interface to create, view, request, and offboard both provider and consumer connections, allowing easy search and filtering without navigating multiple screens.
    • Improved Consumer Registration and Onboarding: A guided, step-by-step registration process with clear progress indicators and actionable messaging for failures or delays, reducing onboarding friction and support dependency.
    • Enhanced FDS (Federated Data Synchronization) Capabilities: Synchronize Knowledge Base articles between provider and consumer instances, maintain sys IDs for CMDB data and relationships through transform maps, and automatically create CI dependency relationships on target instances. These features help preserve CI functionality and reduce data inconsistencies.
    • Compliance Improvements: Restricts data synchronization from non-production to production instances specifically for CMDB tables, enhancing data governance.
    • Journal Field Framework Enhancements: Supports mapping multiple source journal fields to a single target journal field, including journalinput types, ensuring complete journal data synchronization without custom scripting.
    • Group-Based Persona Assignments for Remote Catalog: Assign personas at the user group level to extend existing group-based access management to Remote Catalog, reducing administrative overhead.
    • AI-Driven Onboarding Automation: Introduced in version 1.0.1, AI Agents automate Consumer Registration task creation, monitor onboarding issues, and guide remediation, improving accuracy and reducing manual effort.

    Key Outcomes

    • Centralized connection management simplifies administration and improves user experience.
    • Faster, clearer, and more reliable onboarding reduces delays and support needs.
    • Improved data synchronization maintains CMDB integrity and reduces inconsistencies across instances.
    • Enhanced compliance controls protect production data integrity.
    • Greater flexibility in journal data handling ensures complete audit and communication records between instances.
    • Streamlined access management through group-based persona assignments reduces administrative effort.
    • Automation via AI Agents accelerates onboarding and reduces human error.

    Version history for the ServiceNow® Service Exchange - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.1.4 - July 2026
    • Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.
    • Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.
    • Improved FDS capabilities:
      • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
    • Journal Field Framework enhancements:
      • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
      • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting
    • Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Version 1.0.2 - June 2026
    • Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.
    • Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.
    • Improved FDS capabilities:
      • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
    • Journal Field Framework enhancements:
      • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
      • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting
    • Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Version 1.0.1 - April 2026
    Service Exchange Onboarding introduces AI Agents that streamline the initiation of the registration process by automating the creation of Consumer Registration tasks, monitoring for issues, and guiding administrators through remediation if any are found. This reduces manual effort, improves accuracy, and enhances the onboarding experience.