Service Graph Connector for VMware Workspace ONE UEM release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Service Graph Connector for VMware Workspace ONE UEM release notes

    The Service Graph Connector for VMware Workspace ONE UEM enables integration between VMware Workspace ONE UEM and ServiceNow CMDB, facilitating accurate discovery and synchronization of hardware and software assets. This connector supports Mobile Device Management, Windows and macOS endpoint management, and comprehensive hardware and software asset management.

    Show full answer Show less

    Customers should refer to the ServiceNow Store for detailed system requirements and compatibility information.

    Version Highlights and Improvements

    • Version 1.9.1 (July 2026): Enhanced security by adding query range ACLs and enforcing cross-scope access restrictions to safeguard data access. A fix script is provided for customization scenarios.
    • Version 1.9.0 (March 2026): Improved data accuracy by fixing RAM value handling and preventing placeholder MAC addresses from populating, ensuring correct CMDB device representations.
    • Version 1.8.0 (August 2025): Integrated the connector with the Common Connection Framework (CCF) for streamlined connectivity management.
    • Version 1.7.0 (December 2024): Resolved issues including proper creation of software records per device, validation fixes for Android 12 serial numbers, manufacturer data handling corrections, and mapping UDID to the serial number field as UUID.
    • Version 1.6.1 (April 2024): Updated device identification logic to use UDID for Android 12 or later devices, enhancing device tracking accuracy.
    • Version 1.6.0 (December 2022): Fixed software import option issues, refined serial number mapping across device types, and improved test record loading performance.
    • Version 1.5.0 (June 2022): Removed IP address mapping to NICs, deprecated quick mode in flow designer actions, and introduced pagination in software removal processes.
    • Version 1.4.3 (February 2022): Enabled automatic deletion of removed software records to maintain CMDB accuracy.
    • Version 1.3.2 (September 2021): Added Basic Authentication support alongside OAuth, filtered out user personal apps from CMDB tracking, improved performance, and enhanced data mapping for device identification and ownership.
    • Version 1.1.1 (April 2021): Added capability to connect to multiple Workspace ONE UEM instances and capture expanded user-related data for hardware CIs including user name, email, ownership, and compliance status.
    • Version 1.0.4 (February 2021): Initial release supporting Mobile Device Management and hardware/software asset management across multiple platforms.

    Practical Benefits for ServiceNow Customers

    • Improved data security and compliance through ACL enforcement and cross-scope access restrictions.
    • Enhanced accuracy in CMDB asset records via refined data handling and device identification methods.
    • Support for multiple Workspace ONE UEM instances enables centralized asset management across diverse environments.
    • Integration with ServiceNow’s Common Connection Framework simplifies connector management and scalability.
    • Performance improvements and feature enhancements reduce operational overhead and improve the reliability of asset discovery and synchronization.

    Version history for the Service Graph Connector for VMware Workspace ONE UEM on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.9.1 - July 2026
    • Fixed:
      • Implemented security fixes by adding query range ACLs, with a fix script for customization scenarios.
      • Enforced cross-scope access restrictions on
    Version 1.9.0 - March 2026
    • Fixed:
      • Fixed RAM value handling from Workspace ONE to ensure accurate memory representation across all device types.
      • Placeholder MAC address values from Workspace ONE aren't populated to avoid mismatches in the CMDB.
    Version 1.8.0 - August 2025
    New: Onboards the connector to the common connection framework (CCF).
    Version 1.7.0 - December 2024
    • Fixed:
      • Fixed the issue to create the correct number of software records per device
      • Fixed the check to validate serial number for Android 12 devices
      • Fix the issue on handling Manufacturer for devices
      • Mapped UDID to serial number(cmdb_serial_number) with type as UUID
    Version 1.6.1 - April 2024
    Fixed: The unique device identifier (UDID) is now used as an identifier for devices running Android 12 or later versions.
    Version 1.6.0 - December 2022
    • Fixed:
      • Fix turn_off_software_import option that prevented software import.
      • Add condition on serial number mapping for Computer, Handheld Device, Printer and Media Player.
      • Fix for test record loading 20 records taking a long time.
    Version 1.5.0 - June 2022
    • Fixed:
      • Removed IP address mapping to NIC.
      • Removed quick mode from flow designer actions call.
      • Added pagination in Remove Software.
    Version 1.4.3 - February 2022
    Removed: Delete removed Software.
    Version 1.3.2 - September 2021
    • New:
      • Added support for Basic Authentication in addition to OAuth.
      • Support for filtering out user's personal apps on their mobile devices from being tracked in the CMDB.
      • Performance Improvements.
    • Fixed:
      • The last_discovered field on all CIs now reflects the last scan date from the Workspace ONE UEM.
      • Username from Workspace ONE UEM is used to lookup the ServiceNow user from the User table. The assigned_to field in all hardware CIs will contain this user.
      • Handheld device name field now contains the concatenation of MAC address and serial number. This avoids mapping multiple devices with the same name to a single CI that relies on name is the primary identifier.
    Version 1.1.1 - April 2021
    • New:
      • Implemented the ability to connect to multiple instances of Workspace ONE UEM.
      • Captured additional data in a Related List to the Hardware Configuration Item:
        • User Name
        • User Email
        • Ownership Compliance Status
    Version 1.0.4 - February 2021
    New: VMware Workspace ONE UEM performs: Mobile Device Management​ Windows and macOS end-user computer​ Hardware and Software Asset Mgmt