Proactive Prompts release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Proactive Prompts release notes

    Proactive Prompts is a ServiceNow application designed to deliver contextual and actionable insights as prompts to managers and employees within their workflow. It aims to enhance engagement, boost productivity, and improve accessibility by providing timely micro insights based on team situations. The application integrates closely with ManagerHub, offering out-of-the-box suggestions triggered by relevant data.

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    Key Features and Enhancements

    • Prompt Management and User Experience Improvements: Recent versions have focused on improved prompt data review by managers, synchronous prompt generation for single users, and calendar views for day-wise prompt insights.
    • Accessibility Enhancements: Updates addressed accessibility issues by improving screen reader support, keyboard navigation, and correcting HTML and ARIA markup to comply with standards.
    • Notification and Interaction Enhancements: Added support for LLM-based dismiss actions in prompt notifications, enabling users to manage prompts more effectively.
    • Theming and UI Consistency: Visual updates aligned widgets and UI sections with the Coral design theme, ensuring consistent styling across Manager Hub components.
    • Security and Performance Fixes: Multiple versions include security patches and cache-busting improvements to ensure users receive the latest configuration data without stale content.
    • Configuration Flexibility: Admins can configure prompt headers, allow opt-in/out for prompt receipt, and map LLM-based actions and topics to enhance prompt relevance and control.
    • Analytics and Data Sources: Introduction of a Proactive Prompts Dashboard provides usage analytics, and new no-code subflow data source types support decision framework customization.

    Practical Benefits for ServiceNow Customers

    • Enhanced Manager and Employee Engagement: Managers receive timely, data-driven micro insights to better understand and support their teams.
    • Improved Workflow Integration: Prompts appear seamlessly within the flow of work, reducing disruption and enabling proactive actions.
    • Accessibility Compliance: Compliance with accessibility standards ensures all users, including those relying on assistive technologies, can effectively interact with prompts.
    • Customizable and Scalable: Flexible configuration options allow organizations to tailor prompt delivery and content to specific needs and preferences.
    • Reliable and Secure: Regular security updates and fixes maintain data integrity and application reliability.

    Version history for the Proactive Prompts application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.5.1 - June 2026
    Fixed: Addressed security problems.
    Version 3.5.0 - March 2026
    • Changed: Enhanced prompt data review by the Manager.
    • Fixed: Minor Defect fixes.
    Version 3.4.0 - December 2025
    Fixed minor bugs.
    Version 3.3.4 - August 2025
    • Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page.
      • New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support.
      • Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards.
      • Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section.
      • Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies.
    • Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows.
      • New: Added the missing RCA entry to the inclusion list for the PromptUtils script include.
      • Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level.
      • Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows.
      • Removed: Removed the incorrect RCA privilege mapping that led to the misclassification.
    • Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements.
      • New: Introduced scoped tooltip behavior to limit hover effects to specific text elements.
      • Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation.
      • Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays.
      • Removed: Removed global title attributes from container elements that caused excessive tooltip display.
    • Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support.
      • New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions.
      • Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable.
      • Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency.
      • Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions.
    • Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users.
      • New: Added dynamic rendering of signal names in action modals across all supported prompt actions.
      • Changed: Modified the modal template to include signal metadata for better context.
      • Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions.
      • Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers.
    • Problem: The signal_config_field_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages.
      • New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting.
      • Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file.
      • Fixed: Ensured that users always receive the most current configuration data by preventing stale caching.
      • Removed: Removed static references to the .jsdbx file that bypassed cache validation.
    • Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies.
      • New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications.
      • Changed: Updated the widget's CSS to reflect the correct theme variable for background styling.
      • Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system.
      • Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines.
    • Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code.
      • New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section.
      • Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value.
      • Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette.
      • Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications.
    Version 3.3.2 - November 2024
    • Security fixes
    • User prompt preferences at the delivery channel level
    Version 3.2.3 - August 2024
    New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts.
    Version 3.1.0 - May 2024
    • New:
      • Admin configuration to generate Prompts for a single user synchronously.
      • Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users.
    Version 3.0.0 - August 2023
    • New:
      • Employees/Managers can opt-out or opt-in of receiving the prompts.;
      • Support for additional out-of-the-box prompt content.
      • Configuration to add a custom header on the prompt to indicate the type of prompt.
    • Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source.
    Version 2.0.0 - May 2023
    New:
    • Proactive Prompts Dashboard - To understand Prompts usage analytics.
    • Subflow data source type - Introduced a new data source type to support no code options in the decision framework.
    • Expiring old Prompts before the next schedule generates new prompts.
    • Support for Learning and Skills use cases as out-of-the-box content.
    Version 1.0.1 - February 2023
    • Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.
    • Following are a few key benefits of Proactive Prompts:
      • Drive engagement
      • Boost productivity
      • Accessibility
    • With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.
    • Includes OOB suggestions for Manager Hub portal with data driven triggers.