Service Graph Connector for Observability - Dynatrace SaaS release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Service Graph Connector for Observability - Dynatrace SaaS application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.1.0 - July 2026
    • New:
      • The Dynatrace entities that are to be imported are configured using segment, replacing management zone filtering from the Classic connector.
      • CIs that aren't observed by Dynatrace within a configurable staleness threshold are automatically retired.
      • The classic connector migration cleanup script can be used to retire stale process CIs created by the Dynatrace Classic connector.
      • Front-end entities are now mapped to their dependent services, improving service topology visibility in ServiceNow.
    • Changed:
      • Process CI names are aligned with ServiceNow Discovery conventions for MSSQL, NGINX, Apache, IIS, and WebSphere.
      • WebSphere process CIs include cell and node attributes, improving reconciliation accuracy against Discovery data.
      • Containerized processes are filtered out by default to reduce duplicate Application CIs.
      • Path separator and formatting inconsistencies in Windows process paths are normalized, reducing duplicate Application CIs.
    Version 1.0.0 - June 2026
    • Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the modern Grail architecture to import data from Dynatrace into the Configuration Management Database (CMDB).
    • The Service Graph Connector for Observability - Dynatrace SaaS imports the following data from Dynatrace to the ServiceNow CMDB:
      • Hosts
      • Processes
      • Services
      • Frontends
    • A service map is created by mapping the relationships among various applications, application services, and infrastructure elements.
    • Note:If you're in a Dynatrace-managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.