Box Spoke release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Box Spoke release notes

    The Box Spoke for Integration Hub provides native integration between ServiceNow and Box, enabling customers to automate and manage Box files, folders, users, and groups directly from ServiceNow. It facilitates collaboration, document management, permission control, and organization of case documents within Box, leveraging ServiceNow as the system of engagement.

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    Version Highlights and Key Features

    • Version 3.7.0 (June 2026): Security patch addressing non-glide ACLs.
    • Version 3.6.0 (April 2026): Added 10 new actions focused on Box Hub, Box Hub Items, and Box AI capabilities.
    • Version 3.5.0 (December 2025): Introduced 10 external triggers to enhance automation.
    • Version 3.4.0 (September 2025): Implemented required ACLs and roles in alignment with AI Security Directive guidelines.
    • Earlier updates: Included fixes for file ID lookups, enhanced installation performance, security bug fixes, addition of KMF modules for password security, improved JSON response handling in Flow Designer, webhook support for inbound Box integration, and sample remote tables for legal hold and retention policies.

    Practical Benefits for ServiceNow Customers

    • Automate creation and management of Box files and folders to streamline collaboration workflows.
    • Use ServiceNow to control Box permissions, adding or removing collaborators efficiently.
    • Manage Box groups and users seamlessly from within ServiceNow.
    • Share document or folder links to facilitate faster outcomes and communication.
    • Leverage triggers and actions for advanced automation and AI-driven capabilities.
    • Benefit from ongoing security enhancements and compliance with AI security policies.

    Additional Notes

    For system requirements and compatibility details, customers should refer to the application listing on the ServiceNow Store. This ensures the Box Spoke is properly supported within their ServiceNow environment.

    Version history for the Integration Hub Box spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.7.0 - June 2026
    Security patch for non-glide ACLs
    Version 3.6.0 - April 2026
    Added 10 new actions, primarily around Box Hub, Box Hub Items, and Box AI.
    Version 3.5.1 - January 2026
    Fixed: ACL enhancement on multiple tables.
    Version 3.5.0 - December 2025
    Added 10 external triggers
    Version 3.4.0 - September 2025
    Added required ACLs/Roles as per the AI Security Directive guidelines.
    Version 3.3.1 - July 2025
    Fixed: look up the right file ID when existing same name files in different path at Box.
    Version 3.3.0 - May 2025
    Minor release with new AI agents.
    Version 3.2.2 - March 2024
    Fix in code for Action Look up File ID and Look up Folder ID actions are not loaded with latest code.
    Version 3.2.1 - April 2023
    Patch release of Box Spoke for Integration Hub. This version includes deduplication changes.
    Version 3.2.0 - January 2023
    Fixed: Added Content-Type property in Headers for the missing actions.
    Version 3.1.3 - September 2022
    Fixed: Patch version of Box. This version includes a fix to improve the installation performance of the spoke.
    Version 3.1.1 - May 2022
    Patch release for Box Spoke. This version includes fixes for errors 'Provided username doesn't exist at Action 'Look up User ID' and 'Folder path doesn't exist at Action 'Look up Folder ID'.
    Version 3.1.0 - October 2021
    Fixed: Security bug
    Version 3.0.1 - June 2021
    Patch release of Box Spoke for IntegrationHub. This version adds KMF modules for additional security of the Password2 fields, and a fix for connection URL in the 'Upload File' action.
    Version 3.0.0 - April 2021
    • Fixed:
      • JSON response body is now a drag-n-droppable data pills so that end user can build the flow in Flow Designer 10x easier.
      • Updated with legal hold policy and retention policy
      • Updated with webhook for inbound integration from Box to ServiecNow
      • Sample remote tables to view legal hold policies and retention policies
    Version 2.0.4 - February 2021
    Fixed: Fixes for 6 issues are provided as part of this patch release.
    Version 2.0.3 - February 2020
    Fixed: Clarified a confusing error message
    Version 2.0.2 - August 2019
    Licensing patch for the Box spoke on Integration Hub
    Version 1.3.8 - March 2019
    The Integration Hub Box spoke provides native integration to Box to easily manage files and folders from ServiceNow.
    • Automate creation and management of Box files and folders for collaboration
    • Use Box as a collaboration tool to facilitate document management
    • Control permissions by using ServiceNow as a system of engagement to add or remove collaborators for faster outcomes
    • Manage folders to organize case documents in Box
    • Manage groups and users in Box
    • Share document or folder links with collaborators