Primary Data Integration with Coupa release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Primary Data Integration with Coupa release notes

    The Primary Data Integration with Coupa application on the ServiceNow Store enables seamless integration between the Source-to-Pay Integration Framework and Coupa. It facilitates the creation and updating of key primary data elements such as Legal Entity, Currencies, and Conversion Rates within ServiceNow.

    Show full answer Show less

    This integration helps ServiceNow customers automate and synchronize essential financial and procurement data from Coupa, improving data accuracy and operational efficiency.

    Key Features

    • Chart of Accounts Fetching: Introduced in versions 3.8.0 and 4.0.0, this subflow retrieves Chart of Account details, combining account codes and names for clear ledger account identification.
    • Purchase Order and Supplier Payment Data Retrieval: Fetch subflows for Purchase Orders and Supplier Payments ensure updated transaction data, with fixes to prevent indefinite execution and data duplication.
    • Plant Addresses Retrieval: Added in version 3.7.0, this subflow fetches plant address details from Coupa.
    • Receipt Lookup: Version 3.5.0 introduced a subflow to look up receipt details, enhancing data completeness.
    • Legal Entity, Currency, and Conversion Rate Fetching: Launched in version 3.0.0, these subflows enable synchronization of foundational financial data with Coupa.
    • Security Enhancements: Role-based access controls were refined to align with updated system property directives, protecting integration operations.

    Improvements and Fixes

    • Resolved issues where fetch subflows would run indefinitely or fail to mark jobs as failed, preventing infinite loops and duplicate data processing.
    • Corrected job tracker behavior to accurately reflect failure statuses during internal server errors.
    • Updated plugin configurations and ensured unique naming conventions in custom tables to maintain data integrity.

    What ServiceNow Customers Can Expect

    By leveraging this integration, customers can expect reliable and automated synchronization of critical procurement and financial data from Coupa into ServiceNow. The application’s enhancements reduce errors, improve data processing efficiency, and provide better visibility into integration job statuses. Customers should verify system requirements and compatibility on the ServiceNow Store to ensure smooth deployment.

    Version history for the Primary Data Integration with Coupa application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.0 - June 2026 (Australia)
    • New:
      • Added Fetch chart of accounts subflow in Coupa.
        • Note: The Account Name and Ledger Account fields populated in the Ledger Accounts (sn_fin_gl_account) are a combination of Chart of Account Code:Chart of Account Name.
    • Changed:
      • DIRS0000421:
        • True up changes Non-Glide Cobalt Raven ACLs in Product Code for Coupa PDI Integration (PDI).
        • Updated Non-Glide Cobalt Raven ACLs in Product Code for Primary Data Integration with Coupa
    • Fixed:
      • Resolved an issue where the Fetch Purchase Order subflow ran indefinitely and did not mark the integration as failed upon exceptions.
      • Fixed a defect causing the Fetch Supplier Payment subflow to remain stuck indefinitely (observed at step 19).
      • Corrected behavior where integration service job tracker records were not marked as failed during internal server errors.
      • Fixed an issue where Coupa fetch subflows continued executing after failure, resulting in infinite execution loops, duplicate data processing, and inconsistent integration states.
    Version 3.8.0 - June 2026
    • New: Added Fetch Chart of Accounts subflow in Coupa.
    • Fixed:
      • Resolved an issue where the Fetch Purchase Order from Coupa subflow ran indefinitely and did not mark integrations as failed on exceptions.
      • Fixed the Fetch Suppliers Payment from Coupa subflow getting stuck during execution.
      • Corrected integration service job tracker behavior to ensure failed status is updated for internal server errors.
      • Prevented infinite loop execution in Coupa fetch subflows after failure, avoiding duplicate processing and inconsistent states.
    Version 3.7.0 - March 2026
    New: Added a Fetch Plant Addresses subflow in Coupa to retrieve plant address details.
    Version 3.6.0 - December 2025
    Changed: Added granular roles to system properties in accordance with new directives.
    Version 3.5.0 - August 2025
    • New: Added a subflow for Lookup Receipt details from Coupa.
    • Fixed:
      • Corrected plugin directory in plugin.xml for ERP Integration in app-coupa-data-int (internal).
      • Updated the Lookup Purchase Order process to ensure the Name field in the COA custom table is unique.
    Version 3.0.0 - April 2025

    New:

    • Fetch Legal Entity details from Coupa to ServiceNow
    • Fetch Currency details from Coupa to ServiceNow
    • Fetch Conversion Rate details from Coupa to ServiceNow
    Version 1.0.0 - November 2024
    • This application enables integration between the Source-to-Pay Integration Framework and Coupa, allowing you to create and update the following Primary Data:
      • Legal Entity
      • Currencies
      • Conversion Rates