Career Conversations release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Career Conversations Release Notes

    The Career Conversations application on the ServiceNow Store supports employee growth and development through structured manager-employee conversations. Since its initial release in August 2023, the application has evolved to improve usability, scheduling, accessibility, and integration capabilities, enabling organizations to better manage career and mentoring conversations.

    Show full answer Show less

    Key Features and Enhancements

    • Conversation and Series Scheduling: Enhancements ensure predictable and flexible scheduling of conversation series by capturing the start date and maintaining cadence without affecting future sessions when individual conversations are rescheduled (Version 3.8.0).
    • Outlook/Exchange Integration: Added support for scheduling meetings directly from the Conversations app, including improved 24-hour availability views and credential mapping for delegated permissions (Versions 3.0.3 and 3.9.0).
    • Growth Conversation Preparation AI Agent: The 'Plan conversation' button now triggers an AI agent to assist with conversation preparation, streamlining manager and employee readiness (Version 3.6.3).
    • Mentoring Support: Introduced support for mentoring conversations, allowing mentees and mentors to initiate and manage discussions (Version 3.0.3 and 3.1.2).
    • Skills and Goals Visibility: Surfaced developing skills and skill activity insights within conversations and included employee goals in the conversation details panel when integrated with the Employee Goals application (Versions 3.3.0 and 3.1.2).
    • Accessibility and Usability Improvements: Addressed WCAG 2.2AA compliance, browser compatibility, console errors, and UI enhancements like padding fixes and theming updates for a consistent user experience (Versions 3.10.0, 3.4.0, and 3.5.2).
    • Security and Permissions: Improved scope security and introduced permission mappings to ensure secure and appropriate access for scheduling and conversation management tasks (Versions 3.2.0 and 3.9.0).

    Practical Benefits for ServiceNow Customers

    • Facilitates more frequent and structured career and mentoring conversations to support employee development.
    • Enables seamless scheduling of conversations with Outlook integration, improving meeting coordination.
    • Provides AI-driven assistance to prepare for growth conversations, enhancing conversation quality.
    • Improves accessibility and usability, ensuring all users can effectively engage with the application.
    • Supports visibility into skills and goals, helping align conversations with employee development plans.
    • Enhances security and permission management to maintain data integrity and compliance.

    ServiceNow customers can leverage these updates to streamline career conversations, improve user engagement, and foster continuous employee growth within their organizations.

    Version history for the Career Conversations application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.10.0 - June 2026
    • Tested WCAG 2.2AA and 400% zoom/reflow support in core UI
    • Reviewed Non-Glide Cobalt Raven ACLs
    • Tested TinyMCE v8 Library Upgrade
    Version 3.9.0 - March 2026
    1. Enhanced the Outlook scheduling feature for a user to view available time slots for the whole 24 hour window for all days in a week
    2. The look of the 'Plan conversation' button to trigger the Growth conversation preparation AI agent was updated to the AI gradient theme
    3. A decision table was introduced to map credentials for different types of permissions (delegated/application) that are used for scheduling Outlook meetings from the Conversations app
    Version 3.8.0 - December 2025
    • The scheduling experience for conversation series in the TD Conversations app has been improved. Previously, updating the date of an individual conversation would shift all upcoming discussions in the series. With this enhancement:
      • The start date of the series is now captured during series creation.
      • Subsequent discussions are scheduled strictly based on the selected cadence and the original start date.
      • Updating the date of a single conversation no longer alters future discussions in the series.
    • These changes provide more predictable scheduling and greater flexibility when managing conversation series.
    Version 3.6.3 - October 2025

    'Plan conversation' button on the Career Conversations homepage was updated to invoke the agent 'Growth conversation preparation AI agent' instead of agentic workflow, 'Help plan growth conversations'.

    Version 3.6.2 - September 2025
    Updates to 'Edit conversation' and addition of 'Edit series' option
    Version 3.5.2 - May 2025
    • Changed:
      • Coral Theming changes
      • API's for Persona Assistant for Conversations
    Version 3.4.0 - February 2025
    • Fixed:
      • Accessibility issues
      • Review skills modal padding issues
      • Fixed console errors in Conversations when TD Core is not installed in the instance
      • Browser compliance issues
    Version 3.3.0 - November 2024
    • Surfaced developing skills in employee career conversations
    • Surfaced skill activity insights in the validation flow
    Version 3.2.0 - August 2024
    • Fixed:
      • Improved scope security
      • Various usability defects
    Version 3.1.2 - May 2024
    • New: Goals are included in the conversation details side panel when the "Employee Goals" application is installed
    • Changed:
      • Employees can now initiate conversations with their managers
      • Mentees can now initiate conversations with their mentors
    • Fixed: Various issues related to user experience
    Version 3.0.3 - February 2024
    • New
      • Added support for mentoring conversations
      • Added support for Outlook/Exchange integration to create conversation meetings
      • Added support for Suggested talking points widget for Growth Plan Check-ins
    Version 2.0.2 - January 2024
    Added fixes for empty ACLs.
    Version 2.0.1 - November 2023
    • New:
      • Quarterly patch containing fixes only.
      • Reference the linked documentation for more details on features, configurations, and other setup instructions.
    Version 2.0.0 - September 2023

    EGD Activities provides managers and employees with tools to enable employee growth and development. Activities includes EGD Discussions, a tool to help guide managers and employees prepare for and have more frequent manager/employee growth conversations.

    Version 1.0.4 - August 2023
    • New
      • Initial release of Employee Growth & Development functionality.
      • Contains Conversations application
      • Reference the linked documentation for more details on features, configurations, and other setup instructions.