Partner Relationship Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the Partner Relationship Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.0 - June 2026
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview, and so on
    Version 6.0.0 - June 2026 (Zurich)
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview etc.,
    Version 5.1.0 - May 2026
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 4.1.0 - May 2026 (Zurich)
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 5.0.1 - March 2026 (Australia)
    • New: Added properties module under PRM in app navigation
    • Fixed:  Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 4.0.1 - March 2026
    • Fixed: Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 3.1.0 - January 2026
    • New:
      • Added Quote related list in partner overview
      • Added properties module under PRM in app navigation
    Version 3.0.0 - December 2025
    • New:
      • Configured Criteria to partner program and partner program relationship tables
      • List  and form views for new entities
      • Addition of new related lists to channel partner Changed
      • Updates to partner overview page
      • Updates to partner program relationship tableFixedNARemovedNA
    Version 2.1.0 - August 2025
    • New:
      • Workspace access for enterprise users.
      • Partner 360 view for enterprise users.
      • Updates to the channel partner, program and partnership table fields.
      • Map and configure the channel parter record entities to the company record to ensure consistency between the two records.
      • Enterprise users can track sold products and install base.
    • Fixed: Improved UI/UX for Partner Portal and Workspace.
    Version 2.0.0 - May 2025
    • Partner Relationship Management (PRM) transforms how enterprises engage and collaborate with their partner ecosystem. PRM will deliver a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle.
    • With PRM, organizations gain real-time visibility into partner performance, can personalize engagement based on partner programs and segment, and foster stronger, more strategic relationships.
    • Partners will benefit from a simplified portal experience that brings together enablement, insights, and transaction workflows, allowing them to focus on growth and value creation for themselves and the enterprise.