Partner Relationship Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Partner Relationship Management release notes

    The Partner Relationship Management (PRM) application on the ServiceNow Store provides enterprises with a unified platform to effectively engage and collaborate with their partner ecosystem. PRM streamlines the entire partner lifecycle by offering real-time visibility into partner performance, personalized engagement through partner programs and segments, and supports strategic relationship building.

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    Partners benefit from an intuitive portal that combines enablement, insights, and transactional workflows, helping them focus on growth and value creation for both themselves and the enterprise.

    Key Features and Enhancements by Version

    • Version 7.0.0 and 6.0.0 (June 2026, Zurich): Minor enhancements including updates to the portal background header image, improved navigation to Quotes within the partner portal, and refreshed partner overview lists.
    • Version 6.0.1 (July 2026, Zurich): Added translations to enhance multilingual support.
    • Versions 5.1.0 and 4.1.0 (May 2026, Zurich): Updated navigation paths in the partner portal, changed the default business type function to "Sales & Service," and implemented security upgrades.
    • Versions 5.0.1 and 4.0.1 (March 2026, Australia): Introduced a properties module under PRM in the app navigation, fixed partner overview defects, enhanced performance in screen conditions, updated terminology from "Business Location" to "Business organisation," and improved portal navigation.
    • Version 3.1.0 (January 2026): Added a Quote related list in the partner overview and introduced the properties module under PRM navigation.
    • Version 3.0.0 (December 2025): Configured Criteria for partner programs and relationships, added list and form views for new entities, enhanced the partner overview page, and updated partner program relationship tables.
    • Version 2.1.0 (August 2025): Enabled workspace access and Partner 360 view for enterprise users, updated channel partner and partnership fields, improved mapping of channel partner records to company records, and enhanced UI/UX in the partner portal and workspace.
    • Version 2.0.0 (May 2025): Initial release delivering transformation in partner engagement and collaboration, unifying sales, delivery, marketing, and operations teams within a single workspace.

    Practical Benefits for ServiceNow Customers

    • Gain comprehensive, real-time insights into partner performance and activities.
    • Streamline partner management with improved navigation, refreshed user interfaces, and enhanced portal experiences.
    • Leverage personalized engagement based on partner segmentation and program criteria.
    • Enhance security and system navigation consistency with ongoing upgrades.
    • Enable enterprise users with workspace access and 360-degree partner views to improve collaboration and tracking of sold products and install base.
    • Support multiple languages to accommodate global partner ecosystems.

    Version history for the Partner Relationship Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.1 - July 2026 (Zurich)
    Translations are added
    Version 7.0.0 - June 2026
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview, and so on
    Version 6.0.0 - June 2026 (Zurich)
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview etc.,
    Version 5.1.0 - May 2026
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 4.1.0 - May 2026 (Zurich)
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 5.0.1 - March 2026 (Australia)
    • New: Added properties module under PRM in app navigation
    • Fixed:  Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 4.0.1 - March 2026
    • Fixed: Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 3.1.0 - January 2026
    • New:
      • Added Quote related list in partner overview
      • Added properties module under PRM in app navigation
    Version 3.0.0 - December 2025
    • New:
      • Configured Criteria to partner program and partner program relationship tables
      • List  and form views for new entities
      • Addition of new related lists to channel partner Changed
      • Updates to partner overview page
      • Updates to partner program relationship tableFixedNARemovedNA
    Version 2.1.0 - August 2025
    • New:
      • Workspace access for enterprise users.
      • Partner 360 view for enterprise users.
      • Updates to the channel partner, program and partnership table fields.
      • Map and configure the channel parter record entities to the company record to ensure consistency between the two records.
      • Enterprise users can track sold products and install base.
    • Fixed: Improved UI/UX for Partner Portal and Workspace.
    Version 2.0.0 - May 2025
    • Partner Relationship Management (PRM) transforms how enterprises engage and collaborate with their partner ecosystem. PRM will deliver a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle.
    • With PRM, organizations gain real-time visibility into partner performance, can personalize engagement based on partner programs and segment, and foster stronger, more strategic relationships.
    • Partners will benefit from a simplified portal experience that brings together enablement, insights, and transaction workflows, allowing them to focus on growth and value creation for themselves and the enterprise.