April 09 2026 Now Assist Suite release notes

  • Release version: Store
  • Updated April 23, 2026
  • 114 minutes to read

    • Now Assist Suite version and compatibility information for the April 09 2026 release on the ServiceNow Store.

    Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See Now Assist suite versions in the Application Manager for more details.

    Suite version 28.5.20260409 - Zurich Patch 5

    Table 1. New or updated applications
    App name Version number Release notes
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    Table 2. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.7.2 2026-02-05
    AI Agents for Customer Success Management 2.6.3 2025-12-11
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 4.0.4 2026-01-20
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.22.5 2025-12-16
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 3.0.0 2026-01-20
    Alert Assist 3.7.2 2026-02-05
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent 1.4.4 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.0.3 2026-02-05
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 28.2.5 2025-12-11
    Flow Summarization 28.2.4 2025-12-11
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.4 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.3 2025-12-11
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.1.2 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.1.0 2026-01-20
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.1.12 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.3 2026-01-20
    Now Assist for Creator 28.6.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.5.1 2026-02-05
    Now Assist for IT Service Management (ITSM) 12.1.1 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for OT Manager 3.1.0 2025-12-11
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 2.6.2 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.1 2025-12-11
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 5.2.5 2026-02-19
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.7 2025-12-11
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 2.1.6 2026-01-20
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 14.0.1 2026-01-20
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.4 2025-12-11
    Test Generation 4.0.11 2025-12-11
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20
    Zero Touch Service Desk 1.0.10 2026-03-12

    Suite version 28.6.20260409 - Zurich Patch 6

    Table 3. New or updated applications
    App name Version number Release notes
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    Table 4. Application versions carried forward (no changes)
    App Version Last updated
    Agentic Desktop 2.0.0 2026-03-12
    AI Agents for AIOps 1.8.2 2026-03-12
    AI agents for Observability 5.0.4 2026-03-12
    AI agents for SLO 1.0.5 2026-03-12
    AI Data Explorer 4.0.5 2026-03-12
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Flow Designer GenAI 29.1.3 2026-03-12
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.0.1 2026-03-12
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 2.0.2 2026-03-12
    IRM Compliance GenAI 22.0.1 2026-03-12
    IRM Risk GenAI 22.0.1 2026-03-12
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    List AI Experience 2.0.8 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Model Context Protocol Client 2.1.0 2026-03-12
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist for Advanced Work Assignment (AWA) 1.0.1 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for IRM 22.0.0 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.0.1 2026-03-12
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Spoke Generation 1.5.12 2026-03-12
    Now Assist for WDF 2.0.3 2026-03-12
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    prompt-management 1.0.11 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 29.1.2 2026-03-12
    Voice input for Now Assist 1.3.13 2025-12-11
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 28.7.20260409 - Zurich Patch 7

    Table 5. New or updated applications
    App name Version number Release notes
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    Table 6. Application versions carried forward (no changes)
    App Version Last updated
    @servicenow/sn-ai-engagement-experience 3.0.9 2026-03-12
    Agentic Desktop 2.0.0 2026-03-12
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.6.8 2026-03-12
    AI Agents for Discovery 1.0.3 2026-03-12
    AI Agents for Employee Experience 2.1.0 2026-03-12
    AI Agents for Health and Safety 1.3.0 2026-03-12
    AI Agents for ITAM 4.0.0 2026-03-12
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.9 2026-03-12
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.1.0 2026-03-12
    AI Control Tower for Now Assist 3.0.2 2026-03-12
    AI Data Explorer 4.0.5 2026-03-12
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.1.2 2026-03-12
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent 1.4.4 2026-01-20
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.0 2026-03-12
    Chat Summarization for Virtual Agent 1.10.3 2026-03-12
    Complaint Case AI Agents collection 1.0.3 2026-02-05
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.0.3 2026-03-12
    Conversational subflows and actions 29.1.1 2026-03-12
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 5.0.0 2026-03-12
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Field Service Management AI agent collection 2.0.2 2026-03-12
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.0.4 2026-04-02
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.0.1 2026-03-12
    Group-Action Framework 6.0.5 2026-03-12
    HR Service Delivery AI agent collection 5.1.3 2026-03-12
    HR Talent AI Agent Collection 4.0.1 2026-03-12
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 2.0.2 2026-03-12
    IRM Compliance GenAI 22.0.1 2026-03-12
    IRM Risk GenAI 22.0.1 2026-03-12
    IT Service Management AI agent collection 6.0.8 2026-03-12
    IT Service Management AI voice agent collection 1.1.6 2026-03-12
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    Knowledge Center 31.1.3 2026-03-12
    Knowledge Graph 7.0.2 2026-03-12
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.1 2026-03-12
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.9.0 2026-03-12
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.2.2 2026-03-12
    Notifications Email Agents 1.0.10 2026-03-12
    Now Assist Admin Console 8.0.7 2026-03-12
    Now Assist Agents for requestor 3.2.0 2026-03-12
    Now Assist AI Agents 7.0.8 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.0.2 2026-03-12
    Now Assist context menu 3.2.9 2026-03-12
    Now Assist Data Kit 7.0.7 2026-03-12
    Now Assist for Accounts Payable Operations (APO) 7.0.0 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for Automation Center 1.0.5 2026-03-12
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Complaint Case (CSM) 2.0.2 2026-03-12
    Now Assist for Configuration Management Database (CMDB) 3.0.2 2026-03-12
    Now Assist for CPQ 1.0.1 2026-03-12
    Now Assist for Creator 28.7.1 2026-03-12
    Now Assist for Customer Service Management (CSM) 12.0.0 2026-03-12
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.0.6 2026-03-12
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.0.3 2026-03-12
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.0.1 2026-03-12
    Now Assist for Hardware Asset Management 4.0.0 2026-03-12
    Now Assist for Health and Safety 1.3.0 2026-03-12
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.0.4 2026-03-12
    Now Assist for Impact 3.0.3 2026-03-12
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.0.0 2026-03-12
    Now Assist for IT Operations Management (ITOM) 2.6.0 2026-03-12
    Now Assist for IT Service Management (ITSM) 12.2.7 2026-03-12
    Now Assist for Legal Service Delivery 1.6.2 2026-03-12
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.3 2026-03-12
    Now Assist for OT Manager 3.3.0 2026-03-12
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.0.1 2026-03-12
    Now Assist for Platform for Requestor 3.0.1 2026-03-12
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.0.1 2026-03-12
    Now Assist for Process Mining 2.6.5 2026-03-12
    Now Assist for Prompt Assistance 3.0.2 2026-03-12
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.0.1 2026-03-12
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.4 2026-03-12
    Now Assist for Sales Force Automation (SFA) 1.1.0 2026-03-12
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.9 2026-03-12
    Now Assist for Software Asset Management (SAM) 5.3.3 2026-03-12
    Now Assist for Sourcing and Procurement Operations (SPO) 9.0.0 2026-03-12
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.0.1 2026-03-12
    Now Assist for Supplier Lifecycle Operations (SLO) 7.0.0 2026-03-12
    Now Assist for Talent 1.6.2 2026-03-12
    Now Assist for Telecommunications 1.0.5 2026-03-12
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.2 2026-03-12
    Now Assist for Third-Party Risk Management 22.0.8 2026-03-12
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.0.3 2026-03-12
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.0.8 2026-03-12
    Now Assist in Catalog Builder 7.0.1 2026-03-12
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.0 2026-03-12
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.5 2026-03-12
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.7.3 2026-03-12
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 16.0.5 2026-03-12
    Now Assist in Virtual Agent Configurations 11.0.5 2026-03-12
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.0.2 2026-03-12
    Now Assist Skill Kit 8.0.5 2026-03-12
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 12.0.12 2026-03-12
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.0.0 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.0.1 2026-03-12
    Telecommunications Media and Technology AI agent collection 5.0.1 2026-03-12
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20
    Zero Touch Service Desk 1.0.10 2026-03-12

    Suite version 28.8.20260409- Zurich Patch 8

    Table 7. New or updated applications
    App name Version Release notes
    @servicenow/sn-ai-engagement-experience 3.1.1
    • Modal-redirection from embedded component in Playbooks: Enables modal redirection from an embedded component within Playbooks to improve the in-product agentic experience and make workflow interactions more seamless for fulfillers.
    • In-Product Agentic Exp: Ability to update sys_property as admin (as opposed to just maint): Expands administrative control by allowing admins, not just maintainers, to update the relevant system property supporting the in-product agentic experience.
    • Presence Icon Improvements: Improves the AI presence icon experience to make agentic activity more visible, intuitive, and understandable within the record experience.
    • Enhancements to Status Card: Enhances the status card experience to provide clearer workflow status, progress visibility, and a better overall in-product agentic experience for fulfillers.
    • Fixed: NAVA enabled with enhanced chat hides the chat header if the dimensions of browser window are reduced.
    • Fixed: Granular feedback is broken in latest engagement experience.
    • Fixed: The status card does not display a loading indicator for the current stage or when inputs are being submitted.
    • Fixed: sn_now_canvas_ai.interactive_view_user role is not able to read the AI Worker field on the execution plan.
    • Fixed: Presence icon does not show up on workspace.
    • Fixed: Agentic Pattern - Cancelled workflows are displayed under Failed state instead of Cancelled.
    • Fixed: Window-manager-shim is overriding window.nowWindowManager.
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Customer Success Management 2.7.2
    • Updated rules and policies related to ACLs.
    • Update order value Generative AI prompts for new 3P model versions.
    AI Agents for Discovery 2.0.4

    New: Firewall rule task creation - A new agentic workflow that enables network and security teams to create firewall rule tasks in Palo Alto Networks Panorama using natural language. Compliance checks run automatically before tasks are created, reducing manual effort and helping teams maintain policy-compliant firewall changes.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Employee Experience 2.2.1

    Updated the latest version of the dependent apps to support product tiers.
    AI Agents for Health and Safety 1.3.1

    Changed: Subscription entries for compatibility with AI-native SKU versions.
    AI Agents for ITAM 4.1.0

    Introducing a new HAM Advanced SKU consolidating all HAM and AI capabilities under ServiceNow's product tier strategy (Foundation, Advanced, Prime tiers). Includes new per-tier plugins and runtime entitlement checks via sys_gen_ai_asset_subscription.
    AI Agents for Service Exchange Provider 1.0.12

    New: Added automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    AI Agents for Workplace Service Delivery 3.2.0
    • New: Introduced the Workplace Concierge AI agent for Workplace Visitor Management to automate visit creation and management via email, calendar invites, and Now Assist.
    • Changed: None.
    • Fixed: None.
    • Removed: None.
    AI Control Tower for Now Assist 3.1.0

    New: Updated plugin dependencies for product tier support.
    AIOps LEAP 3.2.1
    • New: Support new third-party model, Claude Sonnet 4.6.
    • Changed: None.
    • Fixed: None.
    • Removed: None.
    Analytics Generation 4.1.4

    Added support for Data Visualization Generation with Next Wave enabled for Now Assist Panel.
    Build Agent (Trial) 2.1.3
    • New: Keyword search enhancements.
    • New: Zurich Compatibility:
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
      • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Build Agent Premium 1.1.4
    • New: Keyword search enhancements.
    • New: Zurich Compatibility:
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in ServiceNow Studio, reaching low-code and no-code builders for the first time.
      • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Care Team Operations AI agent collection 1.0.2
    • New: Case Intake AI Agent - An AI-powered agent that classifies incoming requests by case type (Biomed, EVS, HCIT, Facilities), and orchestrates case creation through a multi-step agentic workflow. Supports conversational slot filling for reference fields and presents case summaries with valid case type assignment before submission.
    • New: Duplicate Case Detection - The Case Creation AI Agent identifies potential duplicate cases during the creation process and can mark new cases as duplicates when a match is found, reducing redundant case volumes.
    • New: Virtual Agent Integration with Card Display - The Case Intake AI Agent is integrated into Virtual Agent as a conversational topic, enabling case creation through the VA interface with rich card display of case details.
    • New: Interaction Trigger - Automated trigger that initiates the Case Intake AI Agent based on interaction events, enabling seamless handoff from live conversations.
    Chat Recommendation 1.6.3

    Removed 3P models: gemini-3-flash, gpt-5-mini, claude-haiku-4.5.
    Chat Summarization for Virtual Agent 1.10.5

    Changes for new 3P models for chat summarization.
    Complaint Case AI Agents collection 1.1.1

    Changed: No new features delivered. Added metadata to support the product tiers.
    Conversational Studio 7.1.5
    • New: Premium chat for the Now Assist panel - Platform (default) Assistant. Customers' Now Assist panel default Assistant will automatically be moved from standard chat or enhanced chat to the new premium chat experience.
    • New: Response feedback feature that is configurable by admins.
    • Changed: For the premium chat experience, customers need to turn on the Web Search Mode in order to enable Web Search Fallback for end users. For the standard chat and enhanced chat experience, Web Search Mode and Web Search Fallback can exist independently.
    • Fixed: Content and design improvement for AI assets.
    Conversational subflows and actions 29.2.2
    • Changed: Updated buttons and AI icon.
    • Changed: Changed to new condition builder for Advanced Rule view.
    CTO Voice AI Agents 1.0.2
    • Case Intake AI Agent: An AI-powered agent that classifies incoming requests by case type (Biomed, EVS, HCIT, Facilities), and orchestrates case creation through a multi-step agentic workflow. Supports conversational slot filling for reference fields and presents case summaries with valid case type assignment before submission.
    • Duplicate Case Detection: The Case Creation AI Agent identifies potential duplicate cases during the creation process and can mark new cases as duplicates when a match is found, reducing redundant case volumes.
    • Virtual Agent Integration with Card Display: The Case Intake AI Agent is integrated into Virtual Agent as a conversational topic, enabling case creation through the VA interface with rich card display of case details.
    • Interaction Trigger: Automated trigger that initiates the Case Intake AI Agent based on interaction events, enabling seamless handoff from live conversations.
    • Voice AI Agent for Care Team Operations: A voice-enabled AI agent that supports telephony-based case intake through CCaaS integration (Twilio/Genesys). Allows callers to create and manage care team cases via natural voice interaction.
    • AI Search for Care Team Portal: AI-powered search integrated into the Care Team Portal, enabling unified search across Knowledge Base articles, Catalog Items, and Case records. Features include search history, intelligent recommendations with dynamic dropdowns, and proper portal-native navigation for search results.
    • Conversational Now Assist AI Search: Conversational search experience where users can type queries in the search bar and receive interactive AI-powered responses. Includes NLU Workbench-trained utterances for accurate result matching and Genius Results.
    Custom App Record Summarization 29.1.2

    Changed: Maintenance release.
    Customer Service Management AI agent collection 5.1.0

    New: Support for product tiers.
    DocIntel Vision AI Agent 1.0.2
    • New: Video analysis now extracts spoken audio from video files, enabling spoken content to be analyzed alongside visual content.
    • Changed: Improved video processing performance, resulting in faster analysis response times.
    Dynamic Guidance 28.2.15
    • New: Real-time AI guidance to users using natural voice conversation.
    • New: Front-end component to invoke dynamic guidance and end a tour conversation.
    • New: Option for an unlimited number of users running this simultaneously.
    • New: Enabled to work across the ecosystem of ServiceNow.
    • New: Near real time experience and minimized latency.
    • New: Multiple browser tab support.
    • New: 30 minutes of audio and screen share support.
    • New: Live transcript.
    • New: Pause/resume guidance at any point.
    External content connectors - Now assist agent 1.0.4
    • New: Connecting to Microsoft SharePoint Online sites - External source setup for Microsoft SharePoint Online sites. Guides admins through application registry creation with dynamic step-by-step instructions, collects credentials, creates the ServiceNow app registry, tests the connection, and configures Microsoft SharePoint Online sites for AI Search indexing, all through natural language interaction.
    • New: Configuring public web sources for the Webcrawler connector - Enables admins to add new Webcrawler connectors for public web sources via conversational setup experience. The AI agent provides intelligent recommendations when new integrations are detected. Supports editing, activating, and deactivating existing public web sources.
    Field Service Management AI agent collection 2.1.0

    New: Supported version for new product tiers.
    Generative AI Controller 13.1.2
    • New: AI Entitlement Tiering - AI entitlements are now standardized across products using a Good / Better / Best (Foundation / Advanced / Prime) tier model.
    • New: Claude Sonnet 4.6 Support - Added support for Claude Sonnet 4.6, enabling customers to test with the latest 3P model.
    • New: Project Mosaic (Off Glide) - Shipped changes to enable the AI-native tech stack in the off-glide environment.
    • Changed: BYOK Custom Resource Path - Customers can now specify a custom resource path when configuring BYOK models.
    Group-Action Framework 6.1.2
    • Enhancements to embedding method.
    • Enabling Gemini Small as the model for Gemini model.
    • Updating dependent app versions for better packaging.
    HR Service Delivery AI agent collection 6.0.1
    • New: Support for product tiers.
    • Fixed: Modified "TR Case Created or Updated" BR to trigger on insert.
    • Fixed: Modified TR v2 use case to be read only.
    • Fixed: Duplicate restricted caller access records generating unique index violation errors during application install.
    • Fixed: HR case planner AI agent unable to fetch HR Case details when "Explicit Roles" plugin is installed.
    • Fixed: When Journey Designer is installed, "Creating a Plan" becomes unresponsive.
    HR Talent AI Agent Collection 4.1.0

    Few minor fixes included in this version.
    HR Voice AI Agents 2.2.1

    Product tiers framework to streamline entitlement tracking and improve visibility.
    IT Service Management AI agent collection 7.0.5
    • New: Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP.
    • New: For L1 SDS - Admins can now control which incident fields are classified by the L1 Service Desk AI Specialist, improving classification relevance and downstream routing accuracy.
    • New: For L1 SDS - Service Desk Managers can define a fallback assignment group so unresolved incidents are automatically routed to the right team.
    • New: For L1 SDS - Incidents placed On Hold will automatically resolve after 2 days of inactivity, helping teams reduce backlog noise and focus on active work.
    • New: For L1 SDS - A new configurable confidence threshold allows teams to fine-tune how aggressively the AI predicts CIs.
    • New: For L1 SDS - Updated dashboard metrics give Service Desk Managers better insight into how the L1 Service Desk AI Specialist is performing.
    • Changed: Change Request Risk Explanation - Skill configuration moved to NASK.
    • Changed: Change Request Summarization - Skill configuration moved to NASK.
    • Changed: For L1 SDS - The L1 Service Desk AI Specialist avatar has been updated to align with design standards.
    • Changed: Change quality agent - Enhancement to enable the agent to assess attachments for completeness, relevance, and quality as a core part of the scoring logic.
    • Fixed: Not applicable.
    • Removed: Not applicable.
    IT Service Management AI voice agent collection 1.2.0
    • New: None.
    • Changed: None.
    • Fixed: Support for all LLM models supported by ServiceNow.
    • Removed: None.
    Knowledge Center 31.8.1

    The Knowledge Center is a centralized hub for Knowledge Admin and Manager that: serves as an entry point for KM Management personas to manage all capabilities and configurations; guides users on next-best actions by displaying actionable key insights; and provides a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement.
    Knowledge Graph 7.1.2

    Fixed defects.
    Manage Invoice Operations 1.0.2

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manage Order Operations 1.0.4

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Microsoft Azure OpenAI Generative AI Spoke 3.10.0

    New: Connection Attribute for custom resource path for Chat Completions.
    Mobile Builder AI 27.4.8
    • New: The mobile card generation skill can be invoked through the ServiceNow MCP server.
    • New: Added the mobile_admin role access to the mobile card generation skill.
    Model Context Protocol Server 1.3.1
    • New: REST API Support for MoveWork Client - Added support for REST API POST and PUT operations as tools for the MoveWork client.
    • New: Clone and Update Set Support - Added support for cloning MCP servers and tools as well as including them in ServiceNow update sets.
    • New: Runtime Compatibility Checks - Implemented runtime checks to ensure compatibility with the new product tiers.
    Notifications Email Agents 2.0.1

    New: Ability to create email notifications using natural language with AI agents.
    Now Assist Admin Console 9.0.5
    • ServiceNow is introducing three AI-native subscription tiers - Foundation, Advanced, and Prime - designed to align Now Assist capabilities with your organization's AI adoption journey. Now Assist Admin Console now surfaces skills relevant to your active subscription tier, giving administrators a focused view of the skills available per their subscription type.
    • Manage model versions section now surfaces timely alerts when a model version is approaching deprecation or has been retired, giving administrators a clear, consolidated view of model version health across their Now Assist skills.
    • Filters section under Now Assist Admin Console settings now includes support for Customer Service Management (CSM), expanding the scope of sensitive data configuration beyond HR service delivery.
    Now Assist Agents for requestor 3.3.0
    • Approval Agent - Enables approval checklist generation from documents in third-party cloud providers like SharePoint, Google Drive, and Box, improving accuracy and flexibility. Integrates external sources securely and maintains user permissions without impacting existing functionalities.
    • Request Status Agent - Provides AI-driven enhancements, including support ticket hyperlinks for agent use outside the portal, improved attachments tool, and advanced tier subscription support for the Approval Agent.
    • Approval Checklist Skill - New skill built to power the in-product approval checklist experience. Takes an approval request and portal parameters as input and generates an approval checklist using the same logic as the Approval Assistance AI Agent.
    Now Assist AI Agents 7.1.30
    • New: Support for product tiers.
    • New: Product tier mode - Ability to test an agentic solution in the playground in product tier mode.
    • New: Product tier mode - Ability to add widgets for tool outputs to provide an improved experience in product tier mode.
    • Changed: Enhancements to the experience for onboarding AI specialists (limited availability).
    Now Assist Analytics 4.1.3
    • New: Virtual Agent admins can now grant view-only access to Analytics dashboards, allowing business users to consume and interact with data without exposing any edit controls.
    • New: You can pin your favourite dashboards to the Pinned dashboards section in the Related Dashboards page.
    • New: Related dashboards are now displayed in a list view, showing both added and pinned dashboards in a single, scannable layout.
    • New: Clicking a KPI tile on the Usage, Adoption and Engagement, Sentiment, or Assists tabs now opens a full detail page for that metric.
    • New: The conversation details/transcript sidebar is now collapsible, giving you more screen space when reviewing conversation data.
    • Changed: The Average Conversation Time metric in the Voice analytics dashboard now excludes time spent with a live agent after transfer, so the value accurately reflects only the AI-handled portion of the call.
    • Fixed: Not relevant in this release.
    • Removed: Not relevant in this release.
    Now Assist context menu 3.3.5
    • NACM multi-section bugfixes identified in core-IT use cases.
    • 3P model support.
    • Other bugfixes.
    Now Assist Data Kit 7.1.2

    Added the ability for users to move data from Data Kit to instance tables like incident or Case.
    Now Assist for Accounts Payable Operations (APO) 7.1.0

    Enhanced to support APO Foundation and Prime apps.
    Now Assist for App Engine 29.1.2

    Changed: Maintenance release.
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking. For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.
    Now Assist for Care Team Operations 1.0.3
    • New: Case Intake AI Agent - Classify, deduplicate, and create cases conversationally.
    • New: Voice AI Agent - Telephony-based case intake via CCaaS integration.
    • New: AI Search - Unified portal search across KB, catalogs, and cases.
    • New: Virtual Agent Integration - Rich card display for case creation in VA.
    Now Assist for code generation 28.5.19
    • Increased response token limit for Claude.
    • Updated vimutti OpenAI Provider.
    • Fixed: Dynamic LLM model version updates from NAA panel.
    • Fixed: OAuth redirect issue.
    • Fixed: Fallback Autocomplete to AMB if access_token is null.
    • Fixed: Autocomplete triggering when code_before is empty but code_after has content.
    • Fixed: Non-ASCII characters in HTTP headers cause ByteString errors.
    Now Assist for Complaint Case (CSM) 2.1.1

    No content changes. Adding a wrapper for the AI agent collection.
    Now Assist for Configuration Management Database (CMDB) 3.2.1
    • New: The 'Keyword Search' capability now supports focused IP address search of CMDB data. Users can enter IP addresses directly to find all CIs associated with those addresses.
    • Fixed: Defect fixes related to 3P model (third-party model provider) support.
    Now Assist for Contract Analysis 1.0.6

    New: Contract entitlement data extraction skill as part of Now Assist for Software Asset (SAM).
    Now Assist for CPQ 1.0.3

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Creator 28.8.2
    • New: Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
    • New: Build Agent - Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
    • New: Build Agent - Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
    • New: Build Agent - Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    • New: Build Agent - Keyword search enhancements.
    • New: Mobile Card Generation - Users with the mobile_admin role can access Mobile Card Generation.
    Now Assist for Customer Service Management (CSM) 12.1.0
    • New: Availability of 3 new Now Assist Guardian filters - Active Data Loss or security breach, Threatening legal action, Reputational incident/issue.
    • New: Support for product tiers.
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New: Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
    • New: Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
    • New: Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
    • Changed: Appsee Page Load Tracking - The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.
    Now Assist for Employee Experience 4.1.1

    Updated the latest version of the dependent apps to support product tiers
    Now Assist for Field Service Management (FSM) 9.1.0

    New: Supported version for new product tiers.
    Now Assist for FSC Common 6.1.0

    Changed: Added subscription changes for the Foundation and Prime plugins.
    Now Assist for Hardware Asset Management 4.1.0

    Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabilities included in their subscription.
    Now Assist for Health and Safety 1.3.1

    Changed: Subscription entries for compatibility with AI-native SKU versions.
    Now Assist for HR Service Delivery (HRSD) 13.1.3
    • New: Product tiers framework to streamline entitlement tracking and improve visibility.
    • New: Case Summary now includes citations to identify the source of information.
    • Changed: "Persona assistant" skill renamed to "Employee information summarization".
    Now Assist for Impact 3.1.3
    • Fixed: Resolved an issue where Next Steps were not consistently rendering for users.
    • Fixed: Fixed an issue where the Now Assist button was incorrectly displayed for Now Assist for Impact application scripts and files.
    Now Assist for IT Operations Management (ITOM) 2.6.9

    Added support to Australia release.
    Now Assist for IT Service Management (ITSM) 13.0.10
    • New: Generate summaries of Request Management records - Summarization skills for Requests, Requested Items, and Catalog tasks in both Core UI and Service Operations Workspace.
    • New: Activity Response Generation for Requests - Activity response generation skills for Requests and Requested Items in both Core UI and Service Operations Workspace.
    • Changed: Change Request Risk Explanation - Skill configuration moved to NASK.
    • Changed: Change Request Summarization - Skill configuration moved to NASK.
    • Changed: Digital Product Release - The Generate Release Notes skill, which generates AI-powered release notes for product and service releases, is active by default.
    • Fixed: Not applicable.
    • Removed: Not applicable.
    Now Assist for Legal Service Delivery 1.6.5

    Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes.
    Now Assist for Order Management 2.0.7

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Platform 11.1.0

    New: Product tiers Foundation, Advanced, Prime depends on this application.
    Now Assist for Prompt Assistance 4.0.3
    • New: Added new feature Actionable Insights and Agentic Instruction Optimization.
    • New: New API to support Prompt Linting.
    • New: Added 3P support for Agentic eval metrics, and Skill eval metrics.
    Now Assist for Purchase Order Management (POM) 1.1.0

    Now Assist for Purchase Order Management includes prebuilt AI agents that automate purchase order creation from emails, and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    Now Assist for Sales and Order Management for Telecommunications 2.0.7
    • New: Voice AI Agent for Move order capture.
    • New: Fallout creation AI Agent.
    Now Assist for Sales Force Automation (SFA) 1.1.1

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Service Exchange 1.0.12

    New: Added automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Now Assist for Setup 2.0.7
    • New: Admin Home - A centralized starting point for setup and configuration. Surfaces entitled products with clear setup status, provides recommended next actions, serves as a launch point for Product Hubs and configuration workflows, and tracks setup progress across sessions.
    • New: Product Hubs - Product-specific landing experiences that aggregate apps, plugins, and configuration resources; support guided installation; reflect entitlement and setup state; and act as the entry point into configuration.
    • New: Single Click Install - Automated installation and baseline configuration that installs required applications and plugins, applies best practice default configurations, executes in a controlled sequential flow, and captures all changes automatically in update sets.
    • New: Configuration Console - One place to configure, track, and manage product configurations, replacing fragmented setup. Provides guided modular steps with clear progress tracking, and supports both automated and manual setup.
    • New: Configuration with Now Assist - Optional AI support for configuration tasks; guides admins through complex configuration with contextual recommendations while automating setup actions to reduce manual effort and errors.
    • New: Update Set Management - Automated change capture and deployment; creates scoped update sets at key checkpoints and maintains a full audit trail.
    • New: Granular Admin Roles - Role-based access control reducing admin privilege requirements. Introduces a new Admin Center-specific admin role that can be assigned independently of full system admin responsibilities.
    Now Assist for Setup Core 1.0.6
    • New: Admin Home - A centralized starting point for setup and configuration. Surfaces entitled products with clear setup status, provides recommended next actions, serves as a launch point for Product Hubs and configuration workflows, and tracks setup progress across sessions.
    • New: Product Hubs - Product-specific landing experiences that aggregate apps, plugins, and configuration resources; support guided installation; reflect entitlement and setup state; and act as the entry point into configuration.
    • New: Single Click Install - Automated installation and baseline configuration that installs required applications and plugins, applies best practice default configurations, executes in a controlled sequential flow, and captures all changes automatically in update sets.
    • New: Configuration Console - One place to configure, track, and manage product configurations, replacing fragmented setup. Provides guided modular steps with clear progress tracking, and supports both automated and manual setup.
    • New: Configuration with Now Assist - Optional AI support for configuration tasks; guides admins through complex configuration with contextual recommendations while automating setup actions to reduce manual effort and errors.
    • New: Update Set Management - Automated change capture and deployment; creates scoped update sets at key checkpoints and maintains a full audit trail.
    • New: Granular Admin Roles - Role-based access control reducing admin privilege requirements. Introduces a new Admin Center-specific admin role that can be assigned independently of full system admin responsibilities.
    Now Assist for Software Asset Management (SAM) 7.0.0
    • New: Resolve SaaS connection errors - Enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Helps provide actionable error details at the point of failure, reducing time spent on manual troubleshooting.
    • New: Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts.
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0
    • AI-native initiatives: Pricing and packaging updates including revised tier structures.
    • Minor defect fixes to enhance system stability and user experience.
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0
    • Changed: AI Project summary emails now reliably schedule the next send date after each delivery.
    • Changed: Create Agile Story generation workflow and agent are now protected with stringent system security policies.
    • Changed: Project Insights emails now fully support language translation, including all section headings.
    • Changed: AI Status Reports now accurately predict Schedule health using variance data, flag AI-generated reports in the Project Status table, and accurately calculate resource availability for role-based assignments.
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0
    • AI-native initiatives: Pricing and packaging updates including revised tier structures.
    • Minor defect fixes to enhance system stability and user experience.
    Now Assist for Talent 1.7.0
    • Update subscription records for read policy.
    • Minor issues fixed.
    Now Assist for Telecommunications 1.1.5

    Repackaging for product tiers.
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6

    Defect fix for Customer Success Management AI skills related to rules and policies around ACLs.
    Now Assist for Third-Party Risk Management 22.0.9

    Changed: Updated the dependencies for this application.
    Now Assist for Voice 4.1.2
    • New: Agentic Pricing Model - Voice services use action-based pricing instead of per-session rates. Every AI action during a call, including authentication, is counted toward pricing tiers.
    • New: Multi-Language Voice Support - Users can select and switch languages during voice calls through the phone interface. Administrators configure voice selections per language via the enable_language_selection property.
    • New: Advanced Authentication Methods - Two new passwordless authentication options are available. Push authentication sends notifications to mobile devices for quick approval. SMS OTP delivers one-time passwords for users without push-capable devices or limited connectivity.
    • Changed: None.
    • Fixed: None.
    • Removed: None.
    Now Assist for Vulnerability Response 4.1.2

    With enhancements for this release you might see improved performance.
    Now Assist in AI Search 16.1.3

    New: Now Assist in AI Search can now prompt follow-up questions to help refine broad searches. This behavior is configurable.
    Now Assist in Catalog Builder 7.1.0
    • Updated user-facing messages in the location settings feature.
    • Chatbot dialog messages have been updated for both the Create Catalog Item and Catalog Conflict Resolver topics to ensure greater clarity and consistency.
    • Removed the processing-time timer logic (start_timer / end_timer) that previously calculated and displayed response duration to the user in the Create Catalog Item and Conflict Resolver chatbot flows.
    Now Assist in Contract Management 2.1.3

    Refer to the Contract management Pro - Prime release notes.
    Now Assist in Document Intelligence 6.0.10
    • Fixed: Skill configuration ID mismatch for KIE/TE capabilities causing incorrect skill execution.
    • Fixed: Two attachments from the same document displayed when using the Show in DocIntel button, with one attachment failing to load.
    Now Assist in Knowledge Management 30.8.0

    New: Support new 3P models.
    Now Assist in Virtual Agent 17.0.12
    • New: Premium chat - Delivers Assistant Designer for premium chat; introduces premium chat with Now Assist panel. New and upgraded customers will not be defaulted to premium chat OOB. Premium chat will be available in the admin guided setup to choose from. Branding for premium chat streamlines branding configuration with bi-directional sync for a seamless experience.
    • New: Response feedback - Enables end users to provide detailed feedback during conversations using thumbs up/down, with configurable options and admin controls across multiple channels.
    • New: Voice AI Automation - Automates testing and operational workflows for AI voice agents, including daily runs, call duration tracking, and ticket integration.
    • Changed: Enhances asset visibility and usability with an "All" view, updated descriptions, clearer tooltips, and consistent terminology.
    • Changed: Web search enhancements - Web search mode and web search fallback now work together more cohesively. Web search mode combines results from ServiceNow internal sources with external web content into a single, unified response, with internal sources taking priority.
    • Fixed: 29 PRBs were fixed that addressed a range of issues, including UI improvements, catalog and chat experience enhancements, and updates to assistant features.
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed: Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860.
    Now Assist Skill Discovery and Execution 9.1.9
    • Changed: Data Collector - 3P and GPT 5.2 model support for data collector prompts.
    • Changed: Translation for outbound static messages from ogcs.
    • Fixed: Mid-topic discovery fails when Knowledge Graph is used as the information source.
    • Fixed: Gibberish inputs were incorrectly accepted during Conversational Catalog flows.
    • Fixed: Increased NASDE code coverage to meet the 80% target.
    • Fixed: Confirmation messages display English words in non-English contexts.
    • Fixed: Incident summarization references an incorrect incident number.
    Now Assist Skill Kit 8.1.3
    • New: Actionable Insights - Evaluation results now include automated analysis of failing traces, identifying patterns across deviations and delivering prioritized recommendations tied to specific root causes. Includes automated error analysis and optimization recommendations to reduce time to production.
    • New: Product tier Enhancements.
    OT Manager Foundation 3.3.1

    New: Certified for Australia Patch 1.
    Platform AI Agents and Skills 12.1.8
    • New: Addition of new ACLs to improve security for AI agents and workflows.
    • New: Citations improvements.
    • New: Enable sentiment analysis skill for interaction records.
    • Changed: Enhancements to help optimize team productivity by adding filters like location, language, agent skills, etc.
    • Changed: General performance improvements.
    Query Generation 5.1.1
    • Support INSTANCEOF Operator.
    • Support Global OR (NQ) Operator.
    • Introduction to Manual Segment.
    Screen Summarization 1.0.10
    • Full-page and section summarization for workspace views.
    • Single-key activation and shortcuts.
    • Screen reader voice announcements via ARIA live regions.
    Summarization for Quote Management 1.1.0
    • Plug-in change: Quote Management is now part of CPQ advanced.
    • All apps are a part of CPQ Foundation.
    Telecommunications Media and Technology AI agent collection 5.1.3

    New.
    Universal Request AI agent collection 1.0.7
    • New: Department Predictor Agent - This AI Agent analyses the Universal Request (Short Description, Description and Attachments) and predicts the department that is best suited to triage that request. Currently only HR and IT are the supported departments.
    • New: Service Predictor Agent - This AI agent analyses the Universal Request and predicts an appropriate service for the department predicted by the Department Predictor Agent. Currently only General Inquiry Service is supported.
    • New: Field Predictor Agent - This AI agent predicts the value corresponding to the fields in the ticket intake form and finally creates the departmental ticket.
    Zero Touch Service Desk 2.0.6
    • Limited availability release - Contact your account team to get access.
    • New: Unified AI specialist management in AI Agent Studio - Admins can now manage, configure, and deploy AI Specialists directly from AI Agent Studio.
    • New: Dedicated AI Specialist management page - AI Specialists now have a designated home for administration. Publish specialists, control copying permissions, and manage all copies from one place.
    • New: Multi-specialist support in Service Operations Workspace - Managers can now add multiple L1 Service Desk AI Specialists to their team, with each specialist tailored to a specific domain or assignment group.
    • New: Response template configuration - Customize the template used to generate AI Specialist responses in tickets.
    • New: Pre-resolution conditions - Define the conditions that must be met before a ticket is resolved.
    • New: Execution mode - Set specialists to run in Autonomous mode (auto-resolves when confident, escalates when not) or Copilot mode (human approval required before every resolution).
    Table 8. Application versions carried forward (no changes)
    App Version Last updated
    Agentic Desktop 2.0.0 2026-03-12
    AI Agents for AIOps 1.8.2 2026-03-12
    AI agents for Observability 5.0.4 2026-03-12
    AI agents for SLO 1.0.5 2026-03-12
    AI Data Explorer 4.0.5 2026-03-12
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.0.1 2026-03-12
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 2.0.2 2026-03-12
    IRM Compliance GenAI 22.0.1 2026-03-12
    IRM Risk GenAI 22.0.1 2026-03-12
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    List AI Experience 2.0.8 2026-03-12
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Model Context Protocol Client 2.1.0 2026-03-12
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for Integration Hub 2.2.1 2025-11-06
    Now Assist for IRM 22.0.0 2026-03-12
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform for Requestor 3.0.1 2026-03-12
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.0.1 2026-03-12
    Now Assist for Process Mining 2.6.5 2026-03-12
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 29.0.20260409 - Australia Early Availability

    Table 9. New or updated applications
    App name Version number Release notes
    Knowledge Graph 6.0.7
    • First Release of Enterprise Graph
    • Added aggregate query support.
    • Description generation and 3P support for description generation
    • Support for external WDF data
    • Fix for circular dependency in UIB page issue
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    Table 10. Application versions carried forward (no changes)
    App Version Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 3.0.14 2026-03-12
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent (Trial) 2.0.8 2026-03-12
    Build Agent Premium 1.0.14 2026-03-12
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.0.3 2026-02-05
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 29.0.4 2026-03-12
    Flow Summarization 29.0.3 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.0.17 2026-03-12
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    Group-Action Framework 5.0.4 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.3 2025-12-11
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.0.3 2025-12-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.9.0 2026-03-12
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.0.5 2025-12-11
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for Advanced Work Assignment (AWA) 1.0.1 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.2 2025-12-11
    Now Assist for Creator 29.0.1 2026-03-12
    Now Assist for Customer Service Management (CSM) 11.0.3 2025-12-11
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 12.0.6 2025-12-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 6.1.1 2026-03-12
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.12 2026-03-12
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for WDF 2.0.3 2026-03-12
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.3.0 2026-02-05
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.7 2025-12-11
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 29.1.2 2026-03-12
    Voice input for Now Assist 1.3.13 2025-12-11
    Zero Copy Connector Hub 3.0.1 2026-03-12
    Zero Touch Service Desk 1.0.10 2026-03-12

    Suite version 29.1.20260409 - Australia Patch 1

    Table 11. New or updated applications
    App name Version number Release notes
    @servicenow/sn-ai-engagement-experience 3.1.1
    • Modal-redirection from embedded component in Playbooks: Enables modal redirection from an embedded component within Playbooks to improve the in-product agentic experience and make workflow interactions more seamless for fulfillers.
    • In-Product Agentic Exp: Ability to update sys_property as admin (as opposed to just maint): Expands administrative control by allowing admins, not just maintainers, to update the relevant system property supporting the in-product agentic experience.
    • Presence Icon Improvements: Improves the AI presence icon experience to make agentic activity more visible, intuitive, and understandable within the record experience.
    • Enhancements to Status Card: Enhances the status card experience to provide clearer workflow status, progress visibility, and a better overall in-product agentic experience for fulfillers.
    • Fixed: NAVA enabled with enhanced chat hides the chat header if the dimensions of browser window are reduced.
    • Fixed: Granular feedback is broken in latest engagement experience.
    • Fixed: The status card does not display a loading indicator for the current stage or when inputs are being submitted.
    • Fixed: sn_now_canvas_ai.interactive_view_user role is not able to read the AI Worker field on the execution plan.
    • Fixed: Presence icon does not show up on workspace.
    • Fixed: Agentic Pattern - Cancelled workflows are displayed under Failed state instead of Cancelled.
    • Fixed: Window-manager-shim is overriding window.nowWindowManager.
    Agentic Contact Center for Banking 1.0.1

    Initial release.
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Customer Success Management 2.7.2
    • Updated rules and policies related to ACLs.
    • Update order value Generative AI prompts for new 3P model versions.
    AI Agents for Discovery 2.0.4

    New: Firewall rule task creation - A new agentic workflow that enables network and security teams to create firewall rule tasks in Palo Alto Networks Panorama using natural language. Compliance checks run automatically before tasks are created, reducing manual effort and helping teams maintain policy-compliant firewall changes.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Employee Experience 2.2.1

    Updated the latest version of the dependent apps to support product tiers.
    AI Agents for Health and Safety 1.3.1

    Changed: Subscription entries for compatibility with AI-native SKU versions.
    AI Agents for ITAM 4.1.0

    Introducing a new HAM Advanced SKU consolidating all HAM and AI capabilities under ServiceNow's product tiers (Foundation, Advanced, Prime tiers). Includes new per-tier plugins and runtime entitlement checks via sys_gen_ai_asset_subscription.
    AI Agents for Service Exchange Provider 1.0.12

    New: Added automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    AI Agents for Workplace Service Delivery 3.2.0
    • New: Introduced the Workplace Concierge AI agent for Workplace Visitor Management to automate visit creation and management via email, calendar invites, and Now Assist.
    • Changed: None.
    • Fixed: None.
    • Removed: None.
    AI Control Tower for Enterprise AI Foundation 1.0.2

    New: Packages and entitles AI agents and skills to boost productivity across relevant use cases in AICT.
    AI Control Tower for Now Assist 3.1.0

    New: Updated plugin dependencies for product tier support.
    AI-Native IT Service Management 2.0.2
    • New: Admin Experience:
      • Admin Home Page: Quick access to AI-native IT Service Management application installation.
      • Default configuration or presets: Default configuration settings that are automatically applied to installed products or modules to streamline initial setup, which users can review and modify as needed.
      • Product Configuration Console: Guided setup UIs to configure AI-native IT Service Desk.
      • AI Agent-powered setup and configuration: Conversational AI Agents enable admins to configure key ITSM workflows through natural language instead of navigating multiple admin screens.
    • New: Employee Experience:
      • Simplified IT Portal with conversational first experience.
      • Prebuilt Catalog Items (Taxonomy, Record Producer) for common IT issues and requests.
      • Enhanced Now Assist Virtual Agent with prebuilt AI agents for requestors.
      • Pre-defined AI Search profiles and indexing to boost deflections.
      • Multi-channel support through Portal, Email, MS Teams and Slack.
    • New: Fulfiller Experience:
      • AI-first simplified service desk experience for Incident and Request Management - Chat-to-incident and Chat-to-request Workflow: Live agent chats create incident or request automatically based on the employee's intent.
      • AI-assisted Incident Triage and Resolution: Auto-classifies, generates incident and chat summaries, and suggests next steps.
      • Agent Productivity and Response Support: AI generates recommendations, resolution notes, summaries, and email responses.
      • Streamlined 2-pane layout for Incidents with agent chat, incident details, and AI-embedded resolution guidance unified in a single workspace; and for Requested Items (RITM) and Catalog Tasks (SCTASK) including Recommended Actions and AI-generated summaries.
      • Now Assist generated resolution plans, next-best-action steps, and incident/request summaries on the record via a new embedded AI card.
      • Enhanced Recommended Actions embedded in the incident form with distinct one-click actions for attaching knowledge articles, linking similar incidents, and ordering catalog items.
      • Phone call supported as a fulfiller channel with automatic incident/request creation on call acceptance.
      • Conversation summary auto-captured on the incident record when a live chat is handed off to a fulfiller.
      • Manager Dashboard: A role-based Manager Dashboard with key service desk metrics, date-range filtering, and agent-level drill-down for insight into incident and Requested Item backlog, team performance metrics like Team MTTR, incidents that missed SLA, and reassigned tickets.
      • A landing page for service desk agents.
    AIOps LEAP 3.2.1
    • New: Support new third-party model, Claude Sonnet 4.6.
    • Changed: None.
    • Fixed: None.
    • Removed: None.
    APO - Foundation 1.0.0

    APO - Foundation is the foundation-tier AI subscription for accounts payable operations on the ServiceNow AI Platform. Extending Now Assist for APO, this offering unlocks Platform Foundation features for enterprises that require the most advanced AI capabilities across their invoice workflows. APO - Foundation includes Foundational skills and adds access to Now Assist Platform Foundation, enabling organisations to take advantage of the latest platform-level AI innovations as they become available.
    APO - Prime 1.0.0

    APO - Prime is the highest-tier AI subscription for accounts payable operation on the ServiceNow AI Platform. Extending APO - Foundation, this offering unlocks Platform Prime features for enterprises that require the most advanced AI capabilities across their invoice workflows. APO - Prime includes everything in APO - Foundation and adds access to Now Assist Platform Prime, enabling organisations to take full advantage of the latest platform-level AI innovations as they become available.
    App Engine - Prime 29.1.3

    New: Initial release.
    App Life Cycle AI Agents 29.1.4
    New: Release lifecycle documentation AI agent:
    • Use the release lifecycle documentation AI agent to generate update set descriptions and release notes.
    • Update set descriptions: Generate descriptions for update sets using AI. The release lifecycle documentation AI agent analyzes the metadata and changes within update sets and produces a structured summary capturing the nature of the changes, affected components, and intended purpose. This process helps to replace manual entry and enable every update set to have meaningful documentation attached.
    • Release notes: Trigger release note generation across one or more update sets as part of the deployment process from either ReleaseOps or App Engine Management Center. The generated release notes provide a consolidated, human-readable summary of what was released, suitable for stakeholder communication, change records, or internal governance documentation.
    Asset Audit Response AI Advanced 1.0.0
    • New: Generate AI summaries of evidence requests.
    • New: Track and manage impacted records that are associated with your remediation tasks.
    • New: Gain insight into the citations associated with your evidence requests.
    Build Agent (Trial) 2.1.3
    • New: Keyword search enhancements.
    • New: Zurich Compatibility:
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
      • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Build Agent Premium 1.1.4
    • New: Keyword search enhancements.
    • New: Zurich Compatibility:
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in ServiceNow Studio, reaching low-code and no-code builders for the first time.
      • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Business Continuity Management Advanced 1.0.2

    This is a new application introduced as a top line app for consuming Business Continuity Management Advanced feature set.
    Business Continuity Management Foundation 1.0.3

    This is a new application introduced as a top line app for consuming Business Continuity Management Foundation feature set.
    Care Team Operations AI agent collection 1.0.3
    • Case Intake AI Agent: Classify, deduplicate, and create cases conversationally.
    • Virtual Agent Integration: Rich card display for case creation in VA.
    Chat Recommendation 1.6.3

    Removed 3P models: gemini-3-flash, gpt-5-mini, claude-haiku-4.5.
    Chat Summarization for Virtual Agent 1.10.5

    Changes for new 3P models for chat summarization.
    Collaborative Work Management - Advanced 1.0.2
    • New: Introduced a new application based on the product tier changes.
    • Removed: No components or dependent application removed.
    Complaint Case AI Agents collection 1.1.1

    Changed: No new features delivered. Added metadata to support the product tiers.
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2

    Product tiers.
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2

    Product tiers.
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2

    Product tier Advanced - CPQT.
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1

    Product tier Foundation - CPQT.
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1

    Product tiers.
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2

    Product tiers.
    Contract Management Pro - Prime 1.0.5
    • Initial release: Contract Management Pro features to automate contract workflows.
    • Generative AI and agentic AI capabilities to review contracts for missing or non-standard clauses, summarize and ask semantic questions of your contract documents, automatically extract metadata and obligations from signed contracts, and search your contract repository using natural language.
    • Platform Prime features.
    Conversational Studio 7.1.5
    • New: Premium chat for the Now Assist panel - Platform (default) Assistant. Customers' Now Assist panel default Assistant will automatically be moved from standard chat or enhanced chat to the new premium chat experience.
    • New: Response feedback feature that is configurable by admins.
    • Changed: For the premium chat experience, customers need to turn on the Web Search Mode in order to enable Web Search Fallback for end users. For the standard chat and enhanced chat experience, Web Search Mode and Web Search Fallback can exist independently.
    • Fixed: Content and design improvement for AI assets.
    Conversational subflows and actions 29.2.2
    • Changed: Updated buttons and AI icon.
    • Changed: Changed to new condition builder for Advanced Rule view.
    Core Business Suite 3.0.4
    • Simplified Employee Portal homepage with a focused set of widgets to streamline the self-service experience.
    • Simplified setup experience to install and configure all business applications from a single place.
    Core Business Suite Advanced 3.0.0
    • Case and knowledge management features across Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery.
    • Advanced AI capabilities for Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery.
    Core Business Suite Advanced for Finance 3.0.0
    • Advanced Case and knowledge management features for Finance department.
    • Advanced AI capabilities for the Finance department.
    Core Business Suite Advanced for Health and Safety 3.0.1
    • Health and Safety Case and Knowledge Management.
    • Health and Safety Incident Management.
    • Health and Safety Risk Management.
    • Critical Event Management.
    • Health and Safety Contractor Management.
    Core Business Suite Advanced for Human Resources 3.0.1
    • Case and Knowledge Management.
    • Employee Journey Management.
    • Talent.
    Core Business Suite Advanced for Legal 3.0.0
    • Pre-configured workflows for case and knowledge management.
    • Advanced AI capabilities for the Legal department.
    Core Business Suite Advanced for Source to Pay 3.0.0
    • Pre-configured workflows for case and knowledge management.
    • Advanced AI capabilities for the Source-to-Pay department.
    Core Business Suite Advanced for Workplace Services 3.0.1

    Core Business Suite Advanced for Workplace Service Delivery extends the capabilities of the Foundation version to support more complex enterprise workflows. It provides advanced AI capabilities for the Workplace Service Delivery department.
    Core Business Suite AI Agent 3.0.2

    AI agents for Core Business Suite.
    Core Business Suite for Finance 3.0.3
    • Finance case and knowledge management.
    • AI capabilities for the Finance department.
    Core Business Suite for Health and Safety 3.0.3

    Health and Safety case and knowledge management.
    Core Business Suite for Human Resources 3.0.3
    • Human Resources case and knowledge management.
    • AI capabilities for the Human Resources department.
    Core Business Suite for Legal 3.0.3

    The Core Business Suite for Legal contains all legal-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite For Source To Pay 3.0.3

    The Core Business Suite For Source To Pay contains all Source To Pay-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite For Workplace Service Delivery 3.0.3

    The Core Business Suite for Workplace Service Delivery contains all Workplace Service Delivery-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite Foundation 3.0.0
    • Product tier Employee Portal with a focused set of widgets to streamline the self-service experience.
    • Pre-configured workflows for case and knowledge management.
    • Simplified setup experience to install and configure all business applications from a single place.
    Core Business Suite Foundation for Finance 3.0.0
    • Pre-configured workflows for case and knowledge management.
    • Foundational AI capabilities for the Finance department.
    Core Business Suite Foundation for Health and Safety 3.0.0
    • Pre-configured workflows for case and knowledge management.
    • Foundational AI capabilities for the Health and Safety department.
    Core Business Suite Foundation for Human Resources 3.0.1
    • Pre-configured workflows for case and knowledge management.
    • Foundational AI capabilities for the Human Resources department.
    Core Business Suite Foundation for Legal 3.0.0
    • Pre-configured workflows for case and knowledge management.
    • Foundational AI capabilities for the Legal department.
    Core Business Suite Foundation for Source to Pay 3.0.0
    • Pre-configured workflows for case and knowledge management.
    • Foundational AI capabilities for the Source-to-Pay department.
    Core Business Suite Foundation for Workplace Services 3.0.1
    • Pre-configured workflows for case and knowledge management.
    • Foundational AI capabilities for the Workplace Services department.
    Core Business Suite Prime 3.0.0
    • Case and knowledge management features across Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery.
    • Prime AI capabilities for Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery.
    Core Business Suite Prime for Finance 3.0.0

    Finance Case and Knowledge Management.
    Core Business Suite Prime for Health and Safety 3.0.3
    • Health and Safety Case and Knowledge Management.
    • Health and Safety Environmental Management.
    • Health and Safety Incident Management.
    • Health and Safety Risk Management.
    • Critical Event Management.
    • Health and Safety Contractor Management.
    • Contractor Service Center.
    Core Business Suite Prime for Human Resources 3.0.2
    • Case and Knowledge Management.
    • Employee Journey Management.
    • Talent.
    Core Business Suite Prime for Legal 3.0.1

    Highest tier of capabilities for the Legal department.
    Core Business Suite Prime for Source to Pay 3.0.0

    Highest tier of capabilities for the Source to Pay department.
    Core Business Suite Prime for Workplace Services 3.0.2

    Highest tier of capabilities for the Workplace Service Delivery department.
    CPQ - Advanced 1.0.1
    • Initial release: Orchestrate end-to-end return merchandise authorization processes with minimal human intervention using the RMA AI agentic workflow.
    • Automate invoice dispute handling from intake to resolution using the Invoice Dispute Assist agentic workflow.
    • Resolve order exception cases through a voice-enabled interface using the Order Exception AI voice agent.
    • Enable customers to initiate and progress invoice disputes by voice using the Invoice Dispute Voice Agent.
    CPQ - Foundation 1.0.1
    • Initial release: Automate B2B order case intake from the Business Portal using natural language with the Manage Order Operations AI agent.
    • Provide order agents with contextual AI assistance at key points in the order lifecycle using the Assist Order Management AI agent.
    • Enable customers to initiate invoice disputes and submit the necessary details with minimal manual input using the Invoice Dispute Intake Assistant.
    • Guide customers and service agents through return merchandise authorization requests using the RMA Assistant.
    CPQ for Manufacturing Advanced 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    CPQ for Manufacturing Foundation 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    CSM - Advanced 1.0.0

    New: Product tiers - Advanced.
    CSM - Foundation 1.0.0

    New: Product tiers - Foundation.
    CSM - Prime 1.0.0

    New: Product tiers - Prime.
    CTO Voice AI Agents 1.0.3

    Voice AI Agent: Telephony-based case intake via CCaaS integration.
    Custom App Record Summarization 29.1.2

    Changed: Maintenance release.
    Customer Service Management AI agent collection 5.1.0

    New: Support for product tiers.
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3

    Product tiers - Advanced.
    DocIntel Vision AI Agent 1.0.2
    • New: Video analysis now extracts spoken audio from video files, enabling spoken content to be analyzed alongside visual content.
    • Changed: Improved video processing performance, resulting in faster analysis response times.
    Dynamic Guidance 28.2.15
    • New: Real-time AI guidance to users using natural voice conversation.
    • New: Front-end component to invoke dynamic guidance and end a tour conversation.
    • New: Option for an unlimited number of users running this simultaneously.
    • New: Enabled to work across the ecosystem of ServiceNow.
    • New: Near real time experience and minimized latency.
    • New: Multiple browser tab support.
    • New: 30 minutes of audio and screen share support.
    • New: Live transcript.
    • New: Pause/resume guidance at any point.
    Enterprise Architecture - Advanced 1.0.0
    • New: Created product tiers to offer key generative AI functionality to help customers building AI-native workflows and agents.
    • New: Enabled support for the following LLMs: OpenAI GPT-5 mini, Claude Haiku 4.5, Google Gemini 3.0 Flash, Gemini 3.1 Pro, Claude Sonnet 4.6, OpenAI GPT-5.2.
    Enterprise Architecture - Prime 1.0.0
    • New: Created product tiers to offer key generative AI functionality to help customers building AI-native workflows and agents.
    • New: Enabled support for the following LLMs: OpenAI GPT-5 mini, Claude Haiku 4.5, Google Gemini 3.0 Flash, Gemini 3.1 Pro, Claude Sonnet 4.6, OpenAI GPT-5.2.
    • Changed: On comparing two versions of an Enterprise Modeling and Visualization diagram, the diagram canvas highlights the differences visually.
    Enterprise Asset Management Advanced 1.0.0

    This app does not directly include any features.
    Enterprise Asset Management for DCNAM Advanced 1.0.0

    This app does not directly include any features.
    Enterprise Asset Management for Healthcare Advanced 1.0.0

    This app does not have built-in features. For key features, please see Enterprise Asset Management for Healthcare and Now Assist for Enterprise Asset Management.
    External content connectors - Now assist agent 1.0.4
    • New: Connecting to Microsoft SharePoint Online sites - External source setup for Microsoft SharePoint Online sites. Guides admins through application registry creation with dynamic step-by-step instructions, collects credentials, creates the ServiceNow app registry, tests the connection, and configures Microsoft SharePoint Online sites for AI Search indexing, all through natural language interaction.
    • New: Configuring public web sources for the Webcrawler connector - Enables admins to add new Webcrawler connectors for public web sources via conversational setup experience. The AI agent provides intelligent recommendations when new integrations are detected. Supports editing, activating, and deactivating existing public web sources.
    Field Service Management AI agent collection 2.1.0

    New: Supported version for new product tiers.
    Financial Services Operations AI agent collection 4.0.0
    • New: Added Banking CSR customer insights AI agent on Customer profile page.
    • New: Added Banking CSR support AI agent on Interaction page which assists CSR agents in responding to customer queries during a live call.
    • New: Added AI Search capability with configurable semantic index names for flexible data retrieval.
    • New: Added support for clickable pills functionality across all language models.
    • New: Introduced functionality to automatically close active Now Assist Platform conversations when interactions end.
    • New: Added capability to return consumer information even when no conversation history exists.
    • New: Added business rule to end AI agent execution when customer interactions conclude.
    • New: Added knowledge graph tags for FSO Core Business and FSO Core Personal data structures.
    • Changed: Added support for 3P (third-party) language models in prompts.
    • Fixed: Fixed missing currency unit in Friendly Fraud dispute amount displays.
    Flow Generation 29.1.2
    • Changed: Implemented UI Uplift changes.
    • Changed: Improved support for AIS RAG.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Flow Summarization 29.1.2
    • Changed: Implemented UI Uplift changes.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Form data collector 2.0.1

    Changed: Added description "Conversation history" to a previously undocumented attribute for clarity.
    FSC Common - Foundation 1.0.0

    New: ServiceNow FSC Common Foundation provides shared AI-powered platform components that support Accounts Payable Operations, Sourcing and Procurement Operations, and Supplier Lifecycle Operations. These capabilities include common case management frameworks and assistive Now Assist skills such as case summarization and response drafting, enabling consistent, AI-assisted experiences across source-to-pay workflows while keeping users in control.
    FSC Common - Prime 1.0.0

    New: ServiceNow FSC Common Prime provides a shared set of advanced AI-powered skills, agents, and orchestration components used across Accounts Payable Operations, Sourcing and Procurement Operations, and Supplier Lifecycle Operations. These capabilities include intelligent document processing, cross-workflow routing, and agentic features to help resolve exceptions, supporting end-to-end source-to-pay operations while keeping users in control.
    FSM - Advanced 1.0.0
    • New: Introduces FSM - Advanced (v1.0.0), the mid-tier AI licensing plugin for FSM product tiers (April 2026 release).
    • New: Unlocks Advanced-tier AI capabilities: Work Order Task Summarization, Sidebar Chat Summarization, KB Generation, Create Work Order AI Agent (text and image) and Part Debrief AI Agent for FSM product tier Advanced subscription customers.
    FSM - Foundation 1.0.0

    New: Introduces FSM - Foundation (v1.0.0), the entry-tier AI licensing plugin for FSM product tiers (April 2026 release).
    FSO - Advanced 1.0.0

    Initial release.
    FSO - Foundation 1.0.0

    Initial release.
    FSO - Prime 1.0.0

    Initial release.
    Generative AI Controller 13.1.2
    • New: AI Entitlement Tiering - AI entitlements are now standardized across products using a Good / Better / Best (Foundation / Advanced / Prime) tier model.
    • New: Claude Sonnet 4.6 Support - Added support for Claude Sonnet 4.6, enabling customers to test with the latest 3P model.
    • New: Project Mosaic (Off Glide) - Shipped changes to enable the AI-native tech stack in the off-glide environment.
    • Changed: BYOK Custom Resource Path - Customers can now specify a custom resource path when configuring BYOK models.
    Group-Action Framework 6.1.2
    • Enhancements to embedding method.
    • Enabling Gemini Small as the model for Gemini model.
    • Updating dependent app versions for better packaging.
    Hardware Asset Management - Advanced 1.0.0

    New product tiers.
    HCLS - Advanced 1.0.1

    Initial Release.
    HCLS - Foundation 1.0.1

    Initial Release.
    HCLS - Prime 1.0.1

    Initial Release.
    Health and Safety - Advanced 1.0.3

    Initial release.
    Health and Safety - Foundation 1.0.3

    Initial release.
    Health and Safety - Prime 1.0.3

    Initial release.
    HR Service Delivery AI agent collection 6.0.1
    • New: Support for product tiers.
    • Fixed: Modified "TR Case Created or Updated" BR to trigger on insert.
    • Fixed: Modified TR v2 use case to be read only.
    • Fixed: Duplicate restricted caller access records generating unique index violation errors during application install.
    • Fixed: HR case planner AI agent unable to fetch HR Case details when "Explicit Roles" plugin is installed.
    • Fixed: When Journey Designer is installed, "Creating a Plan" becomes unresponsive.
    HR Talent AI Agent Collection 4.1.0

    Few minor fixes included in this version.
    HR Voice AI Agents 2.2.1

    Product tier framework to streamline entitlement tracking and improve visibility.
    HRSD - Advanced 1.0.3
    • Version 1.0 Released.
    • Entitles AI agents and skills to save fulfiller work due to avoided/deflected tickets, reduced fulfiller handling time due to AI assistance in resolving cases faster, and reduced disruption on the end user side (MTTR).
    HRSD - Prime 1.0.3
    • Version 1.0 Released.
    • Entitles AI agents and skills to save fulfiller work due to avoided/deflected tickets, reduced fulfiller handling time due to AI assistance in resolving cases faster, and reduced disruption on the end user side (MTTR).
    Industrial Cyber Security Suite Advanced 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Foundation 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Prime 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Advanced 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Foundation 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Prime 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Integrated Risk Management Advanced 22.1.6

    Entitles AI agents and skills to boost productivity across relevant use cases.
    Integrated Risk Management Foundation 22.1.2

    Entitles AI agents and skills to deliver insights.
    Integrated Risk Management Prime 22.1.3

    New: Prime - Act autonomously with all AI agents and skills, and create your own.
    IT Service Management AI agent collection 7.0.5
    • New: Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP.
    • New: For L1 SDS - Admins can now control which incident fields are classified by the L1 Service Desk AI Specialist, improving classification relevance and downstream routing accuracy.
    • New: For L1 SDS - Service Desk Managers can define a fallback assignment group so unresolved incidents are automatically routed to the right team.
    • New: For L1 SDS - Incidents placed On Hold will automatically resolve after 2 days of inactivity.
    • New: For L1 SDS - A new configurable confidence threshold allows teams to fine-tune how aggressively the AI predicts CIs.
    • New: For L1 SDS - Updated dashboard metrics give Service Desk Managers better insight into how the L1 Service Desk AI Specialist is performing.
    • Changed: Change Request Risk Explanation - Skill configuration moved to NASK.
    • Changed: Change Request Summarization - Skill configuration moved to NASK.
    • Changed: For L1 SDS - The L1 Service Desk AI Specialist avatar has been updated to align with design standards.
    • Changed: Change quality agent - Enhancement to enable the agent to assess attachments for completeness, relevance, and quality as a core part of the scoring logic.
    • Fixed: Not applicable.
    • Removed: Not applicable.
    IT Service Management AI voice agent collection 1.2.0
    • New: None.
    • Changed: None.
    • Fixed: Support for all LLM models supported by ServiceNow.
    • Removed: None.
    ITOM - Advanced 1.0.7

    New: Initial release of the ITOM - Advanced app in Australia.
    ITOM - Prime 1.0.3

    New: Initial release of the ITOM - Prime app in Australia.
    ITSM - Advanced 1.0.3
    • New: Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP.
    • New: Activity Response Generation for Requests - Activity response generation skills now available for Requests and Requested Items in both Core UI and Service Operations Workspace.
    • New: Zoom Call Diagnostics (DEX Integration) - Diagnose and resolve Zoom call quality issues with device-level root cause analysis and suggested resolutions.
    • New: Device Boot Time Monitoring - Monitor device boot time and use Now Assist to quickly diagnose startup delays with actionable resolutions.
    • New: DEX Issue Diagnosis Agentic Workflow - Integration of Zoom call diagnostics in the agentic workflow to enable service desk agents to diagnose Zoom call quality issues.
    • Changed: Change Request Risk Explanation - Skill configuration moved to NASK.
    • Changed: Change Request Summarization - Skill configuration moved to NASK.
    • Fixed: Not applicable.
    • Removed: Not applicable.
    ITSM - Foundation 1.0.3
    • New: Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP.
    • New: Generate summaries of Request Management records - Summarization skills for Requests, Requested Items, and Catalog tasks in both Core UI and Service Operations Workspace.
    • New: Activity Response Generation for Requests - Activity response generation skills for Requests and Requested Items in both Core UI and Service Operations Workspace.
    • Changed: Not applicable.
    • Fixed: Not applicable.
    • Removed: Not applicable.
    ITSM - Prime 1.0.4
    • New: For L1 Service Desk AI Specialist - Admins can control which incident fields are classified, such as category, assignment group, or configuration item, improving classification relevance and downstream routing accuracy.
    • New: For L1 Service Desk AI Specialist - Service Desk Managers can define a fallback assignment group so unresolved incidents are automatically routed to the right team.
    • New: For L1 Service Desk AI Specialist - Incidents placed On Hold will automatically resolve after 2 days of inactivity, helping teams reduce backlog noise and focus on active work.
    • New: For L1 Service Desk AI Specialist - A new configurable confidence threshold allows teams to fine-tune how aggressively the AI predicts CIs.
    • New: For L1 Service Desk AI Specialist - Updated dashboard metrics give Service Desk Managers better insight into how the L1 Service Desk AI Specialist is performing.
    • New: Incident Assist Agentic Workflow - New conversational experience for incident investigation. Incident Assist is capable of answering context-based queries by accessing multiple related tables (incident, change, problem, SLA, CI, outage) through NAP.
    • New: Activity Response Generation for Requests - Activity response generation skills now available for Requests and Requested Items in both Core UI and Service Operations Workspace.
    • New: Zoom Call Diagnostics (DEX Integration) - Diagnose and resolve Zoom call quality issues with device-level root cause analysis and suggested resolutions.
    • New: Device Boot Time Monitoring - Monitor device boot time and use Now Assist to quickly diagnose startup delays with actionable resolutions.
    • New: DEX Issue Diagnosis and Resolution Agentic Workflow - Integration of Zoom call diagnostics in the agentic workflow to enable service desk agents to diagnose Zoom call quality issues.
    • Changed: Change Request Risk Explanation - Skill configuration moved to NASK.
    • Changed: Change Request Summarization - Skill configuration moved to NASK.
    • Changed: L1 SDS Avatar Update - Updated to align with design standards for a more cohesive visual presence across configuration pages and incident records.
    • Fixed: Not applicable.
    • Removed: Not applicable.
    ITSM Admin Experience 2.0.2
    • New: Admin Home Page - Quick access to AI-native IT Service Management application installation.
    • New: Default configuration or presets - Default configuration settings that are automatically applied to installed products or modules to streamline initial setup, which users can review and modify as needed.
    • New: Product Configuration Console - Guided setup UIs to configure AI-native IT Service Desk. Includes: configure Employee experience (Enable an AI-first comprehensive employee experience focused on a simplified Core IT portal); configure Fulfiller experience (Enable an AI-first IT support or fulfiller experience to support multi-channel IT support for simplified incident and request management); review dashboards available with the base system and create your own dashboards; configure Now Assist Skills and Agentic workflows available with AI-native ITSM to boost fulfiller productivity.
    • New: AI Agent-powered setup and configuration - Conversational AI Agents enable admins to configure key ITSM workflows through natural language. Supported configurations include: incident categories and sub-categories; incident routing; AI Search (internal sources); AI Search (external sources); Service Level Agreement definition; single sign-on configuration; manage operational data (groups and role assignment); managing survey, forms and list; and managing notification configuration.
    Knowledge Center 31.8.1

    The Knowledge Center is a centralized hub for Knowledge Admin and Manager that: serves as an entry point for KM Management personas to manage all capabilities and configurations; guides users on next-best actions by displaying actionable key insights; and provides a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement.
    Knowledge Graph 7.1.2

    Fixed defects.
    Legal Service Delivery - Prime 1.0.4
    • Initial release: Legal Service Delivery.
    • Generative AI and agentic AI capabilities for Q&A Genius Results, triage legal request, summarize legal requests/matters, and AI Conflict of Interest workflow.
    • Platform Prime features.
    Manage Invoice Operations 1.0.2

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manage Order Operations 1.0.4

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manufacturing Commercial Operations Advanced 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Manufacturing Commercial Operations AI agents collection 2.1.2

    New: Anomaly detection skill.
    Manufacturing Commercial Operations Foundation 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Manufacturing Commercial Operations Prime 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Microsoft Azure OpenAI Generative AI Spoke 3.10.0

    New: Connection Attribute for custom resource path for Chat Completions.
    Mobile Builder AI 27.4.8
    • New: The mobile card generation skill can be invoked through the ServiceNow MCP server.
    • New: Added the mobile_admin role access to the mobile card generation skill.
    Model Context Protocol Server 1.3.1
    • New: REST API Support for MoveWork Client - Added support for REST API POST and PUT operations as tools for the MoveWork client.
    • New: Clone and Update Set Support - Added support for cloning MCP servers and tools as well as including them in ServiceNow update sets.
    • New: Runtime Compatibility Checks - Implemented runtime checks to ensure compatibility with the new product tiers.
    Notifications Email Agents 2.0.1

    New: Ability to create email notifications using natural language with AI agents.
    Now Assist Admin Console 9.0.5
    • ServiceNow is introducing three AI-native subscription tiers - Foundation, Advanced, and Prime - designed to align Now Assist capabilities with your organization's AI adoption journey. Now Assist Admin Console now surfaces skills relevant to your active subscription tier, giving administrators a focused view of the skills available per their subscription type.
    • Manage model versions section now surfaces timely alerts when a model version is approaching deprecation or has been retired, giving administrators a clear, consolidated view of model version health across their Now Assist skills.
    • Filters section under Now Assist Admin Console settings now includes support for Customer Service Management (CSM), expanding the scope of sensitive data configuration beyond HR service delivery.
    Now Assist Agents for requestor 3.3.0
    • Approval Agent - Enables approval checklist generation from documents in third-party cloud providers like SharePoint, Google Drive, and Box, improving accuracy and flexibility. Integrates external sources securely and maintains user permissions without impacting existing functionalities.
    • Request Status Agent - Provides AI-driven enhancements, including support ticket hyperlinks for agent use outside the portal, improved attachments tool, and advanced tier subscription support for the Approval Agent.
    • Approval Checklist Skill - New skill built to power the in-product approval checklist experience. Takes an approval request and portal parameters as input and generates an approval checklist using the same logic as the Approval Assistance AI Agent.
    Now Assist AI Agents 7.1.30
    • New: Support for product tiers.
    • New: Product tier mode - Ability to test an agentic solution in the playground in product tier mode.
    • New: Product tier mode - Ability to add widgets for tool outputs to provide an improved experience in product tier mode.
    • Changed: Enhancements to the experience for onboarding AI specialists (limited availability).
    Now Assist Analytics 4.1.3
    • New: Virtual Agent admins can now grant view-only access to Analytics dashboards, allowing business users to consume and interact with data without exposing any edit controls.
    • New: You can pin your favourite dashboards to the Pinned dashboards section in the Related Dashboards page.
    • New: Related dashboards are now displayed in a list view, showing both added and pinned dashboards in a single, scannable layout.
    • New: Clicking a KPI tile on the Usage, Adoption and Engagement, Sentiment, or Assists tabs now opens a full detail page for that metric.
    • New: The conversation details/transcript sidebar is now collapsible, giving you more screen space when reviewing conversation data.
    • Changed: The Average Conversation Time metric in the Voice analytics dashboard now excludes time spent with a live agent after transfer, so the value accurately reflects only the AI-handled portion of the call.
    • Fixed: Not relevant in this release.
    • Removed: Not relevant in this release.
    Now Assist context menu 3.3.5
    • NACM multi-section bugfixes identified in core-IT use cases.
    • 3P model support.
    • Other bugfixes.
    Now Assist Data Kit 7.1.2

    Added the ability for users to move data from Data Kit to instance tables like incident or Case.
    Now Assist for Accounts Payable Operations (APO) 7.1.0

    Enhanced to support APO Foundation and Prime apps.
    Now Assist for App Engine 29.1.2

    Changed: Maintenance release.
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking. For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.
    Now Assist for Care Team Operations 1.0.4
    • Case Intake AI Agent: An AI-powered agent that classifies incoming requests by case type (Biomed, EVS, HCIT, Facilities), and orchestrates case creation through a multi-step agentic workflow. Supports conversational slot filling for reference fields and presents case summaries with valid case type assignment before submission.
    • Duplicate Case Detection: The Case Creation AI Agent identifies potential duplicate cases during the creation process and can mark new cases as duplicates when a match is found, reducing redundant case volumes.
    • Virtual Agent Integration with Card Display: The Case Intake AI Agent is integrated into Virtual Agent as a conversational topic, enabling case creation through the VA interface with rich card display of case details.
    • Interaction Trigger: Automated trigger that initiates the Case Intake AI Agent based on interaction events, enabling seamless handoff from live conversations.
    • Voice AI Agent for Care Team Operations: A voice-enabled AI agent that supports telephony-based case intake through CCaaS integration (Twilio/Genesys). Allows callers to create and manage care team cases via natural voice interaction.
    • AI Search for Care Team Portal: AI-powered search integrated into the Care Team Portal, enabling unified search across Knowledge Base articles, Catalog Items, and Case records. Features include search history, intelligent recommendations with dynamic dropdowns, and proper portal-native navigation for search results.
    • Conversational Now Assist AI Search: Conversational search experience where users can type queries in the search bar and receive interactive AI-powered responses. Includes NLU Workbench-trained utterances for accurate result matching and Genius Results.
    Now Assist for code generation 28.5.19
    • Increased response token limit for Claude.
    • Updated vimutti OpenAI Provider.
    • Fixed: Dynamic LLM model version updates from NAA panel.
    • Fixed: OAuth redirect issue.
    • Fixed: Fallback Autocomplete to AMB if access_token is null.
    • Fixed: Autocomplete triggering when code_before is empty but code_after has content.
    • Fixed: Non-ASCII characters in HTTP headers cause ByteString errors.
    Now Assist for Collaborative Work Management (CWM) 5.0.3

    Generate formula with AI for custom columns of the type Formula. Let AI help you build a formula to perform calculations on the data from available columns of your CWM Boards. This feature supports all math and string functions supported by the ServiceNow AI Platform.
    Now Assist for Complaint Case (CSM) 2.1.1

    No content changes. Adding a wrapper for the AI agent collection.
    Now Assist for Configuration Management Database (CMDB) 3.2.1
    • New: The 'Keyword Search' capability now supports focused IP address search of CMDB data. Users can enter IP addresses directly to find all CIs associated with those addresses.
    • Fixed: Defect fixes related to 3P model (third-party model provider) support.
    Now Assist for Contract Analysis 1.0.6

    New: Contract entitlement data extraction skill as part of Now Assist for Software Asset (SAM).
    Now Assist For Core Business Suite 3.0.2

    Now Assist capabilities across Human Resources, Legal, Workplace Service Delivery, Finance, Procurement, Health and Safety, Supplier Lifecycle Operations, and Accounts Payable Operations.
    Now Assist for CPQ 1.0.3

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Creator 29.1.2
    • New: Build Agent - Keyword search enhancements.
    • New: Mobile card generation - Users with the mobile_admin role can access mobile card generation.
    • New: Release lifecycle documentation AI agent - ServiceNow introduces release lifecycle documentation AI agent, an AI-powered capability designed to reduce the documentation burden on IT admins managing application development and deployment workflows.
    • New: Theme generation workflow - Generate themes using Now Assist.
    • Changed: Catalog item generation - Improved messaging in the conversational catalog builder to provide clearer guidance and a better user experience.
    • Fixed: Catalog item generation - Updated the Catalog Generation application scope from private to public to improve accessibility.
    Now Assist for Customer Service Management (CSM) 12.1.0
    • New: Availability of 3 new Now Assist Guardian filters - Active Data Loss or security breach, Threatening legal action, Reputational incident/issue.
    • New: Support for product tiers.
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New: Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
    • New: Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
    • New: Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data.
    • Changed: Appsee Page Load Tracking - The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.
    Now Assist for Employee Experience 4.1.1

    Updated the latest version of the dependent apps to support product tiers.
    Now Assist for Enterprise Architecture (EA) 7.2.0

    New: product tiers for Enterprise Architecture Advanced and Enterprise Architecture Prime plugins.
    Now Assist for Enterprise Asset Management 1.0.1

    New: Initial release.
    Now Assist for Field Service Management (FSM) 9.1.0

    New: Supported version for new product tiers.
    Now Assist for Financial Services Operations (FSO) 3.0.0
    • New: Added Friendly Fraud Agent capability for Advanced and Prime tiers.
    • New: Added subscription profile support for customer management.
    • New: Added Customer Profile Summarization skill to provide overview of customer information including owned financial accounts and recent activities.
    • New: Added Customer Interaction Context Summary skill to provide context aware summaries of customer based on call intent.
    • New: Enabled AI Search capabilities for Customer Service Representatives to search and retrieve relevant information.
    • New: Introduced accessibility support for the Interaction page.
    • Changed: Improved prompts across multiple skills to support all AI models (3P and 5P).
    • Changed: Improved error messages for skill failure scenarios.
    Now Assist for FSC Common 6.1.0

    Changed: Added subscription changes for the Foundation and Prime plugins.
    Now Assist for Hardware Asset Management 4.1.0

    Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabilities included in their subscription.
    Now Assist for Health and Safety 1.3.1

    Changed: Subscription entries for compatibility with AI-native SKU versions.
    Now Assist for HR Service Delivery (HRSD) 13.1.3
    • New: Product tier framework to streamline entitlement tracking and improve visibility.
    • New: Case Summary now includes citations to identify the source of information.
    • Changed: "Persona assistant" skill renamed to "Employee information summarization".
    Now Assist for HRSD - Foundation 1.0.4
    • Version 1.0 Released.
    • Entitles AI agents and skills to save fulfiller work due to avoided/deflected tickets, reduced fulfiller handling time due to AI assistance in resolving cases faster, and reduced disruption on the end user side (MTTR).
    Now Assist for Impact 3.1.3
    • Fixed: Resolved an issue where Next Steps were not consistently rendering for users.
    • Fixed: Fixed an issue where the Now Assist button was incorrectly displayed for Now Assist for Impact application scripts and files.
    Now Assist for IT Operations Management (ITOM) 2.6.9

    Added support to Australia release.
    Now Assist for IT Service Management (ITSM) 13.0.10
    • New: Generate summaries of Request Management records - Summarization skills for Requests, Requested Items, and Catalog tasks in both Core UI and Service Operations Workspace.
    • New: Activity Response Generation for Requests - Activity response generation skills for Requests and Requested Items in both Core UI and Service Operations Workspace.
    • Changed: Change Request Risk Explanation - Skill configuration moved to NASK.
    • Changed: Change Request Summarization - Skill configuration moved to NASK.
    • Changed: Digital Product Release - The Generate Release Notes skill, which generates AI-powered release notes for product and service releases, is active by default.
    • Fixed: Not applicable.
    • Removed: Not applicable.
    Now Assist for Legal Service Delivery 1.6.5

    Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes.
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2

    New: Anomaly detection AI skill.
    Now Assist for Order Management 2.0.7

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Platform 11.1.0

    New: Product tiers Foundation, Advanced, Prime depends on this application.
    Now Assist for Platform Advanced 1.0.0

    New: Created the product tiers to offer key generative AI functionality to help customers extract more value from GenAI on the ServiceNow Platform.
    Now Assist for Platform Foundation 1.0.0

    New: Created the product tiers to offer foundational GenAI skills and features to help customers start with GenAI on the ServiceNow Platform.
    Now Assist for Platform Prime 1.0.0

    New: Created the product tiers to offer key generative AI functionality to help customers building AI-native workflows and agents.
    Now Assist for Prompt Assistance 4.0.3
    • New: Added new feature Actionable Insights and Agentic Instruction Optimization.
    • New: New API to support Prompt Linting.
    • New: Added 3P support for Agentic eval metrics, and Skill eval metrics.
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1

    ServiceNow is transitioning all SKUs to product tier packaging with three tiers: Foundation, Advanced, and Prime. This app was updated to add relevant subscription metadata for supporting this transition.
    Now Assist for Purchase Order Management (POM) 1.1.0

    Now Assist for Purchase Order Management includes prebuilt AI agents that automate purchase order creation from emails, and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    Now Assist for RSM 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Now Assist for Sales and Order Management for Telecommunications 2.0.7
    • New: Voice AI Agent for Move order capture.
    • New: Fallout creation AI Agent.
    Now Assist for Sales Force Automation (SFA) 1.1.1

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Security Incident Response (SIR) 6.0.0

    New: Created the product tiers to offer generative AI skills agents, agentic workflows, and features to help customers start with generative AI on the ServiceNow Platform.
    Now Assist for Security Incident Response (SIR) Advanced 1.0.1

    New: Product tiers offer key generative AI functionalities to help customers build AI-native workflows and agents.
    Now Assist for Security Incident Response (SIR) Foundation 1.0.2

    New: Product tiers offer key generative AI functionalities to help customers build AI-native workflows and agents.
    Now Assist for Security Incident Response (SIR) Prime 1.0.1

    New: Product tiers offer key generative AI functionalities to help customers build AI-native workflows and agents.
    Now Assist for Service Exchange 1.0.12

    New: Added automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Now Assist for Setup 2.0.7
    • New: Admin Home - A centralized starting point for setup and configuration. Surfaces entitled products with clear setup status, provides recommended next actions, serves as a launch point for Product Hubs and configuration workflows, and tracks setup progress across sessions.
    • New: Product Hubs - Product-specific landing experiences that aggregate apps, plugins, and configuration resources; support guided installation; reflect entitlement and setup state; and act as the entry point into configuration.
    • New: Single Click Install - Automated installation and baseline configuration that installs required applications and plugins, applies best practice default configurations, executes in a controlled sequential flow, and captures all changes automatically in update sets.
    • New: Configuration Console - One place to configure, track, and manage product configurations, replacing fragmented setup. Provides guided modular steps with clear progress tracking, and supports both automated and manual setup.
    • New: Configuration with Now Assist - Optional AI support for configuration tasks; guides admins through complex configuration with contextual recommendations while automating setup actions to reduce manual effort and errors.
    • New: Update Set Management - Automated change capture and deployment; creates scoped update sets at key checkpoints and maintains a full audit trail.
    • New: Granular Admin Roles - Role-based access control reducing admin privilege requirements. Introduces a new Admin Center-specific admin role that can be assigned independently of full system admin responsibilities.
    Now Assist for Setup Core 1.0.6
    • New: Admin Home - A centralized starting point for setup and configuration. Surfaces entitled products with clear setup status, provides recommended next actions, serves as a launch point for Product Hubs and configuration workflows, and tracks setup progress across sessions.
    • New: Product Hubs - Product-specific landing experiences that aggregate apps, plugins, and configuration resources; support guided installation; reflect entitlement and setup state; and act as the entry point into configuration.
    • New: Single Click Install - Automated installation and baseline configuration that installs required applications and plugins, applies best practice default configurations, executes in a controlled sequential flow, and captures all changes automatically in update sets.
    • New: Configuration Console - One place to configure, track, and manage product configurations, replacing fragmented setup. Provides guided modular steps with clear progress tracking, and supports both automated and manual setup.
    • New: Configuration with Now Assist - Optional AI support for configuration tasks; guides admins through complex configuration with contextual recommendations while automating setup actions to reduce manual effort and errors.
    • New: Update Set Management - Automated change capture and deployment; creates scoped update sets at key checkpoints and maintains a full audit trail.
    • New: Granular Admin Roles - Role-based access control reducing admin privilege requirements. Introduces a new Admin Center-specific admin role that can be assigned independently of full system admin responsibilities.
    Now Assist for Software Asset Management (SAM) 7.0.0
    • New: Resolve SaaS connection errors - Enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Helps provide actionable error details at the point of failure, reducing time spent on manual troubleshooting.
    • New: Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts.
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0
    • AI-native initiatives: Pricing and packaging updates including revised tier structures.
    • Minor defect fixes to enhance system stability and user experience.
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0
    • Changed: AI Project summary emails now reliably schedule the next send date after each delivery.
    • Changed: Create Agile Story generation workflow and agent are now protected with stringent system security policies.
    • Changed: Project Insights emails now fully support language translation, including all section headings.
    • Changed: AI Status Reports now accurately predict Schedule health using variance data, flag AI-generated reports in the Project Status table, and accurately calculate resource availability for role-based assignments.
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0
    • AI-native initiatives: Pricing and packaging updates including revised tier structures.
    • Minor defect fixes to enhance system stability and user experience.
    Now Assist for Talent 1.7.0
    • Update subscription records for read policy.
    • Minor issues fixed.
    Now Assist for Telecommunications 1.1.5

    Repackaging for product tiers.
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6

    Defect fix for Customer Success Management AI skills related to rules and policies around ACLs.
    Now Assist for Third-Party Risk Management 22.0.9

    Changed: Updated the dependencies for this application.
    Now Assist for Vault 2.0.0
    • New: Use Now Assist to Vault to enhance your security posture autonomously by identifying, classifying, and protecting sensitive data in your custom applications.
    • New: Surface sensitive data access by users automatically by leveraging Now Assist to configure, audit, and summarize your Access Observer logs.
    Now Assist for Voice 4.1.2
    • New: Agentic Pricing Model - Voice services use action-based pricing instead of per-session rates. Every AI action during a call, including authentication, is counted toward pricing tiers.
    • New: Multi-Language Voice Support - Users can select and switch languages during voice calls through the phone interface. Administrators configure voice selections per language via the enable_language_selection property.
    • New: Advanced Authentication Methods - Two new passwordless authentication options are available. Push authentication sends notifications to mobile devices for quick approval. SMS OTP delivers one-time passwords for users without push-capable devices or limited connectivity.
    • Changed: None.
    • Fixed: None.
    • Removed: None.
    Now Assist for Vulnerability Response 4.1.2

    With enhancements for this release you might see improved performance.
    Now Assist in AI Search 16.1.3

    New: Now Assist in AI Search can now prompt follow-up questions to help refine broad searches. This behavior is configurable.
    Now Assist in Catalog Builder 7.1.0
    • Updated user-facing messages in the location settings feature.
    • Chatbot dialog messages have been updated for both the Create Catalog Item and Catalog Conflict Resolver topics to ensure greater clarity and consistency.
    • Removed the processing-time timer logic (start_timer / end_timer) that previously calculated and displayed response duration to the user in the Create Catalog Item and Conflict Resolver chatbot flows.
    Now Assist in Contract Management 2.1.3

    Refer to the Contract management Pro - Prime release notes.
    Now Assist in Document Intelligence 6.0.10
    • Fixed: Skill configuration ID mismatch for KIE/TE capabilities causing incorrect skill execution.
    • Fixed: Two attachments from the same document displayed when using the Show in DocIntel button, with one attachment failing to load.
    Now Assist in Knowledge Management 30.8.0

    New: Support new 3P models.
    Now Assist in Virtual Agent 17.0.12
    • New: Premium chat - Delivers Assistant Designer for premium chat; introduces premium chat with Now Assist panel. New and upgraded customers will not be defaulted to premium chat OOB. Premium chat will be available in the admin guided setup to choose from. Branding for premium chat streamlines branding configuration with bi-directional sync for a seamless experience.
    • New: Response feedback - Enables end users to provide detailed feedback during conversations using thumbs up/down, with configurable options and admin controls across multiple channels.
    • New: Voice AI Automation - Automates testing and operational workflows for AI voice agents, including daily runs, call duration tracking, and ticket integration.
    • Changed: Enhances asset visibility and usability with an "All" view, updated descriptions, clearer tooltips, and consistent terminology.
    • Changed: Web search enhancements - Web search mode and web search fallback now work together more cohesively. Web search mode combines results from ServiceNow internal sources with external web content into a single, unified response, with internal sources taking priority.
    • Fixed: 29 PRBs were fixed that addressed a range of issues, including UI improvements, catalog and chat experience enhancements, and updates to assistant features.
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed: Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860.
    Now Assist Skill Discovery and Execution 9.1.9
    • Changed: Data Collector - 3P and GPT 5.2 model support for data collector prompts.
    • Changed: Translation for outbound static messages from ogcs.
    • Fixed: Mid-topic discovery fails when Knowledge Graph is used as the information source.
    • Fixed: Gibberish inputs were incorrectly accepted during Conversational Catalog flows.
    • Fixed: Increased NASDE code coverage to meet the 80% target.
    • Fixed: Confirmation messages display English words in non-English contexts.
    • Fixed: Incident summarization references an incorrect incident number.
    Now Assist Skill Kit 8.1.3
    • New: Actionable Insights - Evaluation results now include automated analysis of failing traces, identifying patterns across deviations and delivering prioritized recommendations tied to specific root causes. Includes automated error analysis and optimization recommendations to reduce time to production.
    • New: Product tier enhancements.
    Operational Sustainability Management Advanced 22.0.1

    New plugin to deliver AI features of Operational Sustainability Management.
    OT Asset Management Advanced 1.0.0

    This app does not have built-in features. For key features, please see OT Asset Management and Now Assist for Enterprise Asset Management.
    OT Manager Foundation 3.3.1

    New: Certified for Australia Patch 1.
    OTSM Advanced 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Foundation 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Prime 1.0.1

    New: The ServiceNow AI Platform brings you a product tier experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Platform AI Agents and Skills 12.1.8
    • New: Addition of new ACLs to improve security for AI agents and workflows.
    • New: Citations improvements.
    • New: Enable sentiment analysis skill for interaction records.
    • Changed: Enhancements to help optimize team productivity by adding filters like location, language, agent skills, etc.
    • Changed: General performance improvements.
    POM - Foundation 1.0.0

    Purchase Order Management - Foundation is the foundation-tier AI subscription for purchase order exception management on the ServiceNow AI Platform. Extending Now Assist for Purchase Order Management, this offering unlocks Platform Foundation features for enterprises that require the most advanced AI capabilities across their purchase order exception workflows. Purchase Order Management - Foundation adds access to Now Assist Platform Foundation, enabling organizations to take advantage of the latest platform-level AI innovations as they become available.
    POM - Prime 1.0.0
    • Purchase Order Management - Prime is the highest-tier AI subscription for purchase order exception management on the ServiceNow AI Platform. This offering unlocks Platform Prime features for enterprises that require the most advanced AI capabilities across their purchase order workflows.
    • Purchase Order Management - Prime adds access to Now Assist Platform Prime, enabling organizations to take full advantage of the latest platform-level AI innovations as they become available.
    • Built on the ServiceNow AI Platform, Purchase Order Management - Prime includes prebuilt AI agents that automate purchase order creation from emails and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    Privacy Management Advanced 22.1.4

    New: Entitles AI capabilities to boost productivity across relevant use cases.
    PSDS - Advanced 1.0.1
    • Initial release: This version introduces product tier entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Foundation 1.0.1
    • Initial release: This version introduces product tier entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Prime 1.0.1
    • Initial release: This version introduces product tier entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    Public Sector Digital Services AI Agent Collection 1.1.1

    ServiceNow is transitioning all SKUs to product tier packaging with three tiers: Foundation, Advanced, and Prime. This app was updated to add relevant subscription metadata for supporting this transition.
    Query Generation 5.1.1
    • Support INSTANCEOF Operator.
    • Support Global OR (NQ) Operator.
    • Introduction to Manual Segment.
    Query Orchestrator 1.0.0
    • New: Introduced Query Orchestrator, a new ServiceNow scoped application that provides a shared, reusable orchestration layer for integrating AI agents across business domains.
    • New: Domain teams can onboard by implementing a Scripted Extension Point in their own scoped app, supplying a prompt template, KB category, and KG tags.
    • New: Includes the Query Analyzer subflow that handles end-to-end orchestration: question categorization, Knowledge Base search, parallel Knowledge Graph queries, and structured result delivery to the AI agent.
    • New: Designed to scale across domains - currently live for Banking, with Insurance and other domains supported through the same plug-in model.
    RSM - Advanced 1.0.0

    New: Introduced an AI-native SKU that delivers advanced RSM AI capabilities.
    RSM - Foundation 1.0.0

    New: Introduced an AI-native SKU that delivers foundational RSM AI capabilities.
    RSM - Prime 1.0.0

    New: Introduced an AI-native SKU that delivers advanced RSM AI capabilities.
    RSM AI agent collection 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Sales and Order Management for Technology Provider - Advanced 1.0.2

    Product tiers.
    Sales and Order Management for Technology Provider - Prime 1.0.2

    Product tiers.
    Sales and Order Management for Telecommunications - Advanced 1.0.5
    • New: Voice AI Agent for Move order capture.
    • New: Intent Driven orchestration AI Agent.
    • New: Order Enrichment AI Agent.
    • New: Fallout creation AI Agent.
    Sales and Order Management for Telecommunications - Prime 1.0.5

    Product tiers - Prime.
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1

    Product tiers.
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1

    Product tiers.
    Screen Summarization 1.0.10
    • Full-page and section summarization for workspace views.
    • Single-key activation and shortcuts.
    • Screen reader voice announcements via ARIA live regions.
    Service Exchange - Advanced 1.0.1

    New: Added automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Service Exchange - Foundation 1.0.1

    New: No changes to this version.
    Service Exchange - Prime 1.0.1

    New: Added automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    SLO - Foundation 1.0.0

    SLO - Foundation is the foundation-tier AI subscription for supplier lifecycle operations on the ServiceNow AI Platform. Extending Now Assist for SLO, this offering unlocks Platform Foundation features for enterprises that require the most advanced AI capabilities across their supplier workflows. SLO - Foundation includes foundational skills and adds access to Now Assist Platform Foundation, enabling organizations to take advantage of the latest platform-level AI innovations as they become available.
    SLO - Prime 1.0.0

    SLO - Prime is the highest-tier AI subscription for supplier lifecycle operations on the ServiceNow AI Platform. Extending SLO - Foundation, this offering unlocks Platform Prime features for enterprises that require the most advanced AI capabilities across their supplier workflows. SLO - Prime includes everything in SLO - Foundation and adds access to Now Assist Platform Prime, enabling organizations to take full advantage of the latest platform-level AI innovations as they become available.
    Software Asset Management AI Advanced 1.0.4

    Software Asset Management AI Advanced packages AI capabilities together with SAM Pro.
    Software Asset Management AI Prime 1.0.4

    Software Asset Management AI Prime packages AI capabilities together with SAM Enterprise.
    SOM - Advanced 1.0.1
    • Initial release: Autonomously progress new leads through nurture sequences and accelerate pipeline development using the help nurture new leads agentic workflow.
    • Automate meeting scheduling and follow-up for sales development representatives using the appointment management AI agent.
    • Triage and respond to inbound sales emails without manual intervention using the inbound email AI agent.
    • Execute personalized outreach to prospects at scale using the lead outreach AI agent.
    • Identify and manage leads showing disengagement signals to keep pipeline data accurate using the lead disinterest AI agent.
    SOM - Prime 1.0.1
    • Initial release: Unlock Now Assist Platform Prime features for Sales and Order Management workflows with SOM - Prime.
    • Includes all capabilities from SOM - Advanced, including SDR AI agents for lead nurturing, outreach, appointment management, inbound email handling, and lead disinterest detection.
    SOM for Manufacturing Advanced 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    SOM for Manufacturing Prime 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    SPO - Foundation 1.0.0

    New: ServiceNow Sourcing and Procurement Operations Foundation provides procurement specialists with assistive Now Assist skills embedded directly in requisition and case management workflows. These AI-powered skills support tasks such as summarizing procurement cases and drafting email responses, helping reduce manual effort and resolve issues more efficiently, while keeping users in control.
    SPO - Prime 1.0.0

    New: ServiceNow Sourcing and Procurement Operations Prime provides AI-powered skills and agents that support requisition management, sourcing events, and inquiry handling. These capabilities include intelligent intake, automated catalog matching, and agentic workflows to help resolve exceptions and route ownership, while keeping users in control.
    Strategic Portfolio Management - Advanced 1.0.2

    New: Introducing product tiers for SPM Advanced.
    Strategic Portfolio Management - Prime 1.0.4

    New: Introducing product tiers for SPM Prime.
    Summarization for Quote Management 1.1.0
    • Plug-in change: Quote Management is now part of CPQ advanced.
    • All apps are a part of CPQ Foundation.
    Technology Advanced 1.0.3

    Product tiers.
    Technology Foundation 1.0.3

    Product tiers.
    Technology Prime 1.0.3

    Product tiers.
    Telecommunications Advanced 1.0.4

    New.
    Telecommunications Foundation 1.0.4

    New.
    Telecommunications Media and Technology AI agent collection 5.1.3

    New.
    Telecommunications Prime 1.0.4

    New.
    Telecommunications, Media and Technology - Advanced 1.0.2
    Telecommunications, Media and Technology - Foundation 1.0.3

    Product tiers.
    Telecommunications, Media and Technology - Prime 1.0.2
    Third-party Risk Management Advanced 22.0.1

    New: This is a new plugin introduced as top line app for consuming Third-party risk management Advanced feature set.
    TNI and DCNAM AI Content Collection 1.0.0

    This will include ServiceNow's Agentic AI and GenAI capabilities to enrich purpose-built industry workflows.
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3

    Product tiers - Advanced.
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3

    Product tiers - Advanced.
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3

    Product tiers - Prime.
    Universal Request AI agent collection 1.0.7
    • New: Department Predictor Agent - This AI Agent analyses the Universal Request (Short Description, Description and Attachments) and predicts the department that is best suited to triage that request. Currently only HR and IT are the supported departments.
    • New: Service Predictor Agent - This AI agent analyses the Universal Request and predicts an appropriate service for the department predicted by the Department Predictor Agent. Currently only General Inquiry Service is supported.
    • New: Field Predictor Agent - This AI agent predicts the value corresponding to the fields in the ticket intake form and finally creates the departmental ticket.
    USEM - Advanced 1.0.2

    New: Added a product tier application that unlocks mid-tier functionalities.
    USEM - Foundation 1.0.2

    New: Added a product tier application that unlocks base tier functionalities.
    USEM - Prime 1.0.3

    New: Added a product tier application that unlocks prime tier functionalities.
    WSD - Advanced 1.0.1

    This is the initial release.
    WSD - Foundation 1.0.1

    This is the initial release.
    WSD - Prime 1.0.1

    This is the initial release.
    Zero Touch Service Desk 2.0.6
    • Limited availability release - Contact your account team to get access.
    • New: Unified AI specialist management in AI Agent Studio - Admins can now manage, configure, and deploy AI Specialists directly from AI Agent Studio.
    • New: Dedicated AI Specialist management page - AI Specialists now have a designated home for administration. Publish specialists, control copying permissions, and manage all copies from one place.
    • New: Multi-specialist support in Service Operations Workspace - Managers can now add multiple L1 Service Desk AI Specialists to their team, with each specialist tailored to a specific domain or assignment group.
    • New: Response template configuration - Customize the template used to generate AI Specialist responses in tickets.
    • New: Pre-resolution conditions - Define the conditions that must be met before a ticket is resolved.
    • New: Execution mode - Set specialists to run in Autonomous mode (auto-resolves when confident, escalates when not) or Copilot mode (human approval required before every resolution).
    Table 12. Application versions carried forward (no changes)
    App Version Last updated
    Agentic Desktop 2.0.0 2026-03-12
    AI Agents for AIOps 1.8.2 2026-03-12
    AI agents for Observability 5.0.4 2026-03-12
    AI agents for SLO 1.0.5 2026-03-12
    AI Data Explorer 4.0.5 2026-03-12
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Conversation Evaluator 3.0.1 2026-03-12
    Conversation Improvement themes 1.0.7 2025-12-11
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Flow Designer GenAI 29.1.3 2026-03-12
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.0.1 2026-03-12
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 2.0.2 2026-03-12
    IRM Compliance GenAI 22.0.1 2026-03-12
    IRM Risk GenAI 22.0.1 2026-03-12
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    List AI Experience 2.0.8 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Model Context Protocol Client 2.1.0 2026-03-12
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist for Advanced Work Assignment (AWA) 1.0.1 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for IRM 22.0.0 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.0.1 2026-03-12
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Spoke Generation 1.5.12 2026-03-12
    Now Assist for WDF 2.0.3 2026-03-12
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    prompt-management 1.0.11 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 29.1.2 2026-03-12
    Voice input for Now Assist 1.3.13 2025-12-11
    Zero Copy Connector Hub 3.0.1 2026-03-12