Foundation Data Sync for Consumers release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Foundation Data Sync for Consumers release notes

    Foundation Data Sync for Consumers is an application available on the ServiceNow Store that enables customers to efficiently request and receive foundational data from their provider instances. This eliminates the need for expensive third-party integrations, streamlining data synchronization between consumer and provider environments.

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    The release notes detail version updates from September 2025 through June 2026, highlighting enhancements, new features, and important fixes that improve data sync reliability, security, and usability.

    Key Features and Enhancements

    • Bi-directional Data Synchronization: Supports syncing foundational data, including Knowledge Base articles and CMDB configuration items (CIs), between provider and consumer instances while maintaining sys IDs and dependency relationships to preserve CI functionality.
    • Automated Onboarding and Connection Management: Introduces automated onboarding flows with secure registration, validations, improved retry and timeout handling, and clear error messaging to simplify connection setup and recovery.
    • Service Exchange Center: Provides a centralized Health Dashboard with heartbeat monitoring, enhanced connection status accuracy, advanced search and filtering, and streamlined issue tracking with validation and resolution capabilities.
    • Improved Compliance Controls: Restricts data synchronization from non-production to production instances for CMDB tables to ensure data integrity and compliance.
    • Enhanced Attachment and Data Handling: Improves attachment processing and introduces automated field mapping for smoother data integration workflows.
    • Translation and Naming Updates: Includes localization additions and renaming from Service Bridge to Service Exchange for clarity.

    Important Fixes

    • Resolved permission-related issues preventing inbound transform execution, ensuring reliable data ingestion.
    • Fixed retention of connection entitlements after connection interruptions and reconnections.
    • Improved onboarding error handling to display actionable error messages instead of indefinite "Work in Progress" states.
    • Corrected issues with offerings populating company fields and entitlement revision numbers.
    • Addressed multiple bugs related to retry behavior, clone script conflicts, CI sync accuracy, and attachment handling to increase overall system resilience.

    What ServiceNow Customers Can Expect

    By upgrading to the latest versions of Foundation Data Sync for Consumers, customers will benefit from a more robust, secure, and user-friendly data synchronization experience that:

    • Ensures data consistency and CI relationship integrity across instances.
    • Streamlines onboarding and connection management with automated processes and clear error visibility.
    • Enhances monitoring and diagnostics through the Service Exchange Center’s Health Dashboard.
    • Supports compliance by controlling data flow between environments.
    • Reduces operational overhead by minimizing manual intervention and error resolution effort.

    Version history for the Foundation Data Sync for Consumers application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.18 - June 2026
    • Improved capabilities:
      • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
    Version 2.3.15 - May 2026
    • Fixed:
      • Inbound Transform Execution
        • Resolved an issue where inbound transforms could fail to execute due to permission-related constraints, ensuring reliable data ingestion and processing.
      • Connection Entitlements Retention
        • Fixed a condition where entitlements could be lost after a connection was interrupted and later re-established. Entitlements are now consistently preserved across reconnections.
      • Improved Onboarding Error Handling
        • Enhanced onboarding behavior so that, if an error occurs in an onboarding flow, a clear error message is presented instead of the process remaining in a “Work in Progress” state.
    Version 2.2.13 - April 2026 (Australia)
    • New:
      • Added translations
      • Change name from Service Bridge to Service Exchange
    Version 2.3.12 - March 2026
    • New:
      • Service Exchange Center
        • Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
      • Automated Onboarding
        • Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
      • Service Exchange Core
        • Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
      • Foundation Data Sync
        • Added bi‑directional data sync from Consumer to Provider, improved attachment handling, introduced automated field mapping, and enhanced visibility into offerings, subscriptions, and revisions.
      • Documentation
        • Restructured Service Exchange documentation.
    • Fixed:
      • Improved resilience of RPS outbound (PRB1918189)
      • RPS connection failures caused by malformed attachments (PRB1969541)
      • Additional comments are not updated as expected (PRB1984220)
      • Improved retry behavior during onboarding and Offboarding (PRB1925551)
      • Corrected CI sync behavior after initial payload (PRB1961406)
      • Improved handling of inbound email attachments (PRB1920319)
      • Resolved Clone script conflicts (PRB1966599)
    Version 2.2.6 - November 2025
    • Fixed:
      • Offerings now populate the company field correctly
      • The Consumer active revision field on the entitlements table now shows the correct number
    Version 2.2.5 - September 2025
    Foundation Data Sync for Consumers enables customers to request and receive foundational data from their providers without the need for a costly third-party integration.