Alert Rules Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Alert Rules Management release notes

    The Alert Rules Management application on the ServiceNow Store provides a structured approach to managing alert rules and incident creation workflows. The release notes document ongoing improvements, new features, fixes, and performance enhancements from March 2021 through June 2026, enabling customers to efficiently automate alert handling and incident management.

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    Key Features

    • Advanced Incident Automation: Introduction of advanced sub-flows like "create incident advanced" with delay capabilities to auto-close and self-resolve specific alerts (December 2025).
    • Now Assist Integration: Support for advanced response automation using Now Assist to streamline incident response (March 2026).
    • Unified Incident Creation Flow: Simplifies and consolidates the incident creation process for alerts (March 2026).
    • Alert Rules Context and Dependencies: Enables setting execution context with key/value pairs, pre-defined script-based conditions for user-friendly rule setup, and supports rule execution dependencies for orderly processing (March 2021).
    • Scalability and Performance: Enhancements supporting scale-out of alert management rule jobs, optimized execution of large alert batches, and performance fixes to maintain responsiveness (Multiple releases from 2021 to 2024).
    • Service Reliability Operations (SRO) Rules: Support for distributed teams, alert sources without integration IDs, and multi-team service impact scenarios to extend coverage (July 2021).

    Fixes and Improvements

    • Resolved incident creation logic issues for reopened alerts and error handling in alert correlation jobs to ensure reliable incident generation.
    • Handled execution triggers correctly when update and create times coincide for primary alerts.
    • Fixed auto-close logic for incidents when alerts close, and addressed quick response issues and remediation action execution errors.
    • Improved rule job execution handling when jobs are inactive or disabled, and enforced application scope cross-access privileges for security.
    • Minor fixes including typo corrections, variable renaming, and configurable properties replacing hard-coded values for better customization.

    What Customers Can Expect

    ServiceNow customers using Alert Rules Management can expect a progressively enhanced, scalable, and reliable alert management experience. The application now offers advanced automation capabilities integrated with Now Assist, improved incident creation workflows, and robust support for complex team and service structures. Performance improvements and bug fixes across releases ensure the platform handles large alert volumes efficiently and maintains accuracy in incident management.

    Overall, these updates empower customers to reduce manual intervention, improve alert-to-incident processes, and better support service reliability operations in their IT environments.

    Version history for the Alert Rules Management on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 18.15.9 - June 2026
    No release notes.
    Version 18.15.3 - March 2026
    • New:
      • Advanced Respond Automation with Now Assist support
      • Unified incident creation flow
    Version 18.14.2 - December 2025
    • New:
      • Introduction of a new sub-flow - create incident advanced to capture advanced out of the box features
      • Add delay to create incident advanced sub-flow to allow specific alerts to auto-close and self resolve
    Version 18.13.2 - February 2025
    Fixed: Fixing incident creation logic for reopened alerts.
    Version 18.13.0 - August 2024
    • Changed: Supported scaling out of the Alert Management rule job, specifically for holding execution after the grouping job is completed.
    • Fixed:
      • Resolved issue with incident creation when there is an error in the Alert Correlation job.
      • Implemented performance fixes.
    Version 18.11.4 - August 2023
    • Fixed:
      • Handle executions when job is inactive or disabled
      • Fix execution trigger when update and create time are the same for primary alerts
    Version 18.10.6 - May 2023
    • Fixed:
      • Fixing run remediation action alert when legacy alert action is used
      • Fixing the logic of auto-close incident if alert is closed
      • Enforce scope application cross scope access privilege
    Version 18.9.4 - January 2023
    Fixed: Fixing quick response issue not working on previous version
    Version 18.8.11 - November 2022
    New: Support scale out of alert management rules job
    Version 18.7.4 - February 2022
    • Fixed:
      • Avoid incidents on secondary alerts
      • Generalize alert key fields
      • Execute sub-flow on individual alerts
    Version 18.6.2 - September 2021
    • Fixed:
      • Performance improvement - Optimize execution of large alert batches
      • Fixing execution context to SRO rules only
      • Fixing rules dependency logic
      • Introducing configurable property (max_application_for_ci) instead of hard-coded value
      • Minor typo and variable renaming
    Version 18.2.6 - July 2021
    • New - SRO rules on distributed teams:
      • Enable SRO rules on alert sources from non-SRO integration (without integration ID)
      • Enable SRO rules on CIs impacting SRO services (without integration ID)
      • Support alerts impacting services of different teams
    Version 18.2.1 - May 2021
    • Changed:
      • Performance improvements
      • Fixes
    Version 18.1.0 - March 2021
    • New:
      • Alert rules context - Enable users to set the context for rule execution using key/value pairs
      • Pre-defined conditions - Use pre-defined, script based conditions to enable user-friendly rules setup on SRO screens
      • Alert rules dependency - Support start-to-finish dependency of rule execution