Workplace Space Mapping release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Workplace Space Mapping release notes

    Workplace Space Mapping is a ServiceNow application that enables employees to interact with accurate floor maps for reserving workspaces, conference rooms, or parking spots based on availability. It also provides workplace managers tools to import and manage space administration data, define reservable areas, and track reservations. The application supports an intuitive color-coded legend to indicate reservation statuses and integrates with Reservation Management and Workplace Core components.

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    Key Features and Updates

    • Interactive Floor Maps: Employees can select spaces from location directories and floor maps to view details and make reservations, including support for Mappedin floor plans on reservation portals.
    • Location Directory Enhancements: Added features for filtering persistence between sessions, displaying employee details on map cards, and improved wayfinding on floor maps.
    • Reservation and Occupancy Data: New properties allow displaying real-time reservation and occupancy information on location directory maps with configurable auto-refresh intervals.
    • Accessibility Improvements: Multiple fixes to improve accessibility compliance, including better screen reader support and resolution of interactive map selection issues.
    • Language Support: Expanded to support all 22 languages available on the ServiceNow AI Platform.
    • UI Enhancements: Features such as collapsible floor map legends, configurable legend colors and labels, and card-only view modes when maps are unavailable.
    • Performance Improvements: Faster loading times for floor maps and improved filtering behavior to ensure accurate display of available spaces.
    • Integration Updates: Transition to new neighborhood tables as part of Workplace Core for better data consistency.

    Important Notices

    • Organizations are responsible for ensuring compliance with applicable laws and regulations when implementing this application; ServiceNow does not provide legal advice or guarantee compliance.
    • Government agencies using the application must confirm permissibility with their Ethics Office and remain responsible for legal compliance and any implementation costs.

    What to Expect

    ServiceNow customers deploying Workplace Space Mapping can expect enhanced employee experience through interactive and accessible floor maps, improved administrative controls for managing workspace reservations, and integration with existing reservation systems. The application is regularly updated to address accessibility, security, and performance, ensuring a reliable and user-friendly workspace reservation solution.

    Version history for the Workplace Space Mapping application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.20.5 - June 2026
    Fixed: Fixed accessibility issues.
    Version 1.20.0 - March 2026
    No updates.
    Version 1.19.4 - December 2025
    No updates.
    Version 1.19.0 - August 2025
    Changed: Use the new neighborhood tables, which are part of Workplace Core.
    Version 1.18.1 - May 2025
    No updates.
    Version 1.17.1 - February 2025
    No updates.
    Version 1.16.0 - November 2024
    • New:
      • Employees can now select a space to see its details from the location directory.
      • Admins can indicate whether the filter settings in the location directory are persistent between sessions using system properties.
    • Fixed:
      • Security fixes.
      • Accessibility improvements.
    Version 1.15.0 - August 2024
    • New:
      • Property to show reservation and occupancy data on Location Directory Maps
      • Property to set auto refresh time (to fetch latest reservation and occupancy data) on Location Directory Maps
    • Fixed: The interactive floor map widget from the catalog page did not load when multiple campuses were involved. This has been fixed.
    Version 1.13.0 - May 2024
    • Fixed:
      • Not able to select a space from the floor map in the Request furniture record producer.
      • Accessibility fixes
    Version 1.10.10 - February 2024
    Fixes only.
    Version 1.10.7 - November 2023
    No significant updates.
    Version 1.10.5 - May 2023
    Fixed: Earlier, selecting a space on the interactive map returned an error. This has been fixed now.
    Version 1.7.2 - December 2021
    • Changed
      • Generic improvements have been made on the loading time for viewing and using the floor map while making a reservation.
      • The floor map legend map is now collapsible to reduce any map obstruction. You can configure the legend entry color and label.
      • The floor picker and the legend now also display the total capacity statistics.
    • Fixed
      • Using a voiceover tool did not read all the mandatory fields when using the OOB record producer.
      • The location directory showed inactive users.
      • In some cases, while searching for available spaces using the floor map, a filter needed to be applied multiple times to show the correct locations.
    Version 1.6.1 - October 2021
    New: Additional support has been added to support all the 22 languages that are currently available across the ServiceNow AI Platform.
    Version 1.5.2 - September 2021
    • New: A new card-only view mode has been introduced to view locations when there is no map for a building/floor.
    • Changed: The employee details will now surface on the map card along with location information.
    Version 1.4.1 - June 2021
    • New: You can also search for users in the Location directory.
    • Changed: Improved way-finding experience on a floor map in the Location directory.
    Version 1.3.2 - March 2021
    New: Minor fixes.
    Version 1.2.3 - January 2021
    • New:
      • When Reservation Management is installed:
        • Reservation admins can enable Mappedin floor maps on the Make a reservation portal page. They can do this by turning on the Show map view checkbox for any reservable module that should include maps.
        • On the Make a reservation portal page, workplace users can use Mappedin floor plans (in addition to the card and schedule views) to make reservations.
    Version 1.1.1 - December 2020
    • New:
      • When Reservation Management is installed:
        • Reservation admins can enable Mappedin floor maps on the Make a reservation portal page. They can do this by turning on the Show map view checkbox for any reservable module that should include maps.
        • On the Make a reservation portal page, workplace users can use Mappedin floor plans (in addition to the card and schedule views) to make reservations.
    Version 1.0.2 - November 2020
    • Workplace Space Mapping provides employees with an accurate and interactive floor map to reserve a workspace, conference room, or parking spot based on availability and view reserved or unavailable spaces using an intuitive color legend. Workplace managers have the ability to import space administration tables, define reservable and non-reservable spaces, and track reservations.
      • New: Feature parity with Workplace Safety Management mapping solution

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.