Content Governance release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Content Governance release notes

    The Content Governance application on the ServiceNow Store provides tools for managing the content lifecycle, including creation, approval, publishing, and communications. The release notes document version updates, enhancements, and bug fixes from August 2022 through June 2026.

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    Key Features and Enhancements

    • Content Operations Dashboard and Calendar: Introduced in August 2024 to centralize oversight of content requests and publishing activities, enabling strategic planning via a publishing calendar and improved scheduling.
    • Content Ownership Matrix: Added for clearer visibility into ownership across content items, audiences, topics, and pages, facilitating better governance and accountability.
    • Workflow Improvements: Enhanced content creation and approval flows, including the ability for content authors or requesters to add multiple approvers before publishing and to create content directly from requests.
    • Employee Communications Integration: Added Workplace Service Delivery integration with features such as RSVP/waitlisting, event notifications, calendar widget views, and improved feedback mechanisms to enhance communication management.
    • Security and Performance Fixes: Addressed security vulnerabilities and reduced load times for dashboard components to improve reliability and user experience.
    • Conversational LLM Support: Enabled task and approval resolution in Employee Center using conversational AI capabilities.

    Practical Benefits for ServiceNow Customers

    • Gain centralized control and visibility over content lifecycle and publishing schedules.
    • Streamline collaboration between content authors, reviewers, and business stakeholders with flexible approval workflows.
    • Enhance employee engagement through integrated communication tools and improved feedback collection.
    • Improve operational efficiency and security with ongoing performance and bug fixes.

    Expectations

    With these updates, ServiceNow customers can expect a robust content governance platform that supports strategic content planning, efficient collaboration, and enhanced communication capabilities. Regular updates ensure compatibility with dependent applications and address user experience improvements.

    Version history for the Content Governance application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 31.4.0 - June 2026
    Updated to support the latest version of the dependent apps.
    Version 31.3.0 - May 2026
    Updated to support the latest version of the dependent apps.
    Version 31.2.5 - March 2026
    Updated to support the latest version of the dependent apps.
    Version 31.2.0 - December 2025
    Updated to support the latest version of the dependent apps.
    Version 31.1.5 - August 2025
    Fixed: Reduced load time for Content Operations Dashboard calendar tab.
    Version 31.1.2 - May 2025
    • The following bugs are fixed:
      • Filter the Publishing calendar in the Content Operations Dashboard by both pages and widgets simultaneously.
      • Capability to select the start and end dates in different calendar years in the Content Request form.
      • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
      • Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications and more; Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
    Version 31.1.1 - February 2025
    Fixed bugs related to the Content Operations Dashboard: Calendar now opens the list of scheduled content items Calendar side panel now correctly displays content item names.
    Version 31.0.6 - November 2024
    Fixed security bug.
    Version 31.0.4 - August 2024
    • Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.
    • Introduced content publishing calendar for strategic planning and scheduling of communications activities.
    • Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.
    Version 29.0.1 - August 2023

    The release primarily focuses on addressing minor issues and bug fixes.

    Version 28.0.0 - February 2023
    Changed: Updated the workflow to allow content authors or content requests to include additional content approvers before publishing the content.
    Version 27.0.1 - November 2022
    • Changed
      • Updated the content creation and approval flow for an improved authoring experience and interface with Content Library.
      • Enables content creation from the content request as well as sending the content for review within the content library associated with a governance request.
    Version 26.0.2 - August 2022
    Streamline the process of business stakeholders requesting communications and employee communication managers authoring content and routing it back to the business stakeholders for review and approval.