Task Mining Core release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Task Mining Core release notes

    Task Mining Core is a ServiceNow application designed to help analysts and process owners gain deep insights into how workstation users perform everyday tasks and external activities. By capturing structured data and detailed UI interactions, it enables organizations to identify inefficiencies, optimize processes continuously, and make informed decisions to improve productivity and operational transparency.

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    Key Features

    • Screenshot Capture: From version 4.1.7, users can capture screenshots during user-initiated tasks in both Continuous and Targeted recording modes, enhancing visual context for analysis.
    • Unified Recording Sessions: As of version 4.1.3, workstation users capture both task steps and desktop action automation properties in a single recording session, simplifying data collection and supporting automation requests with all necessary UI details.
    • Project Creation from Process Mining: In version 3.2.2, analysts can create prefilled Task Mining projects directly from the Process Mining Workspace by selecting process flow nodes or improvement opportunities.
    • Guided Project Setup Flow: A step-by-step, structured experience for creating and editing Task Mining projects, including navigation and validation features, was introduced to streamline configuration.
    • Recording Type Configuration: Project-level control over recording modes allows users to choose between Continuous (default) and Targeted (manual start/stop) recordings, offering flexibility based on needs.
    • UI Object-Level Data Capture: Detailed capture of UI interactions such as button clicks and field entries improves the accuracy and granularity of task timeline analyses.
    • Unified Project Page: Provides a centralized dashboard displaying project details, analyses, status, and notifications for easier management and oversight.
    • Task Timeline Analysis: Offers a detailed and editable view of collected task activities that serves as the foundation for identifying improvements and initiating automation requests directly from the analysis.
    • Improved Visualizations: Enhanced stacked bar charts with drill-down capabilities and tooltips improve data interpretation.
    • Off-Hours Activity Handling: Activities spanning past midnight are better classified to improve accuracy in differentiating work and non-work times.
    • Data Aggregation Control: A configurable date range on the Categorization page (default 7 days) helps power users manage large datasets efficiently and avoid browser issues.
    • Role-Based Access Fixes: Ensures only users with the Task Mining Admin role can view all projects, strengthening security and proper access control.

    Practical Benefits for ServiceNow Customers

    • Enables comprehensive capture and analysis of user tasks and desktop actions to identify inefficiencies and automation opportunities.
    • Simplifies project setup and management with guided workflows and unified project views.
    • Offers flexibility in recording modes to suit different analysis needs.
    • Improves accuracy of data through detailed UI interaction capture and refined handling of activities crossing midnight.
    • Supports seamless integration with Process Mining for end-to-end process insights.
    • Enhances data visualization and user experience for faster decision-making.
    • Ensures data security and compliance with role-based access controls.

    Version history for the Task Mining Core application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.7 - July 2026
    New: Screenshot capture for user-initiated tasks in Task Mining Continuous and Targeted modes.
    Version 4.1.3 - June 2026
    Task Mining workstation users now capture both steps and desktop actions automation properties (screen recordings) in a single recording session, instead of recording the same process twice. When a task mining analyst submits an automation request, the recording is delivered to the automation team with all UI properties needed to build desktop actions.
    Version 3.2.3 - May 2026
    What is changed: Fixed a back port record, BAK0110748, to incorporate the Automation Center changes
    Version 3.2.2 - March 2026
    • New:
      • Introduced Task Mining project creation from Process Mining Workspace - Analysts can create a prefilled Task Mining project from the Analyst Workbench by selecting a process flow node or Improvement opportunity.
      • Introduced Guided Project Setup Flow - New step-by-step experience for creating and editing Task Mining projects with structured navigation, validation, and ordered configuration steps.
      • Introduced Recording Type Configuration - Project-level control over recording mode: Continuous (default) and Targeted (manual start/stop).
      • Introduced UI object-level data capture - Captures detailed UI interaction data (e.g., button clicks, field entries) from supported applications, improving Task timeline analysis.
      • Introduced Unified Project Page - Centralized view with at-a-glance project details, analyses, status, contextual actions, and notification banners.
      • Introduced Task timeline analysis - Detailed, editable view of collected task activities serving as the basis for task improvement actions.
      • Introduced task improvement actions and automation request - Analysts can initiate an automation request directly from a Task timeline analysis.
    • Changed:
      • Improved Stacked Bar Chart - Updated with precise visualizations, drill-down capabilities, and context-aware tooltips.
      • Updated Over Midnight Activities Handling - 'Lock' or 'Private' activities over 2 hours past midnight are now classified as 'Off', improving work/non-work time accuracy.
    Version 3.1.9 - December 2025
    • New: Introduced a configurable date range (7 days by default) for data aggregation on the Categorization page to allow power users to reduce data volume in order to prevent browser request failures with large datasets.
    • Changed: Updated link to macOS agent to ensure users have access to the latest version.
    • Fixed:
      • Fixed issue where the business rule to view project lists was incorrectly applying to Sys Admin instead of Task Mining Admin role. Now, only users with the Task Mining Admin role can see all projects.
      • Fixed issue where Task Mining entries appeared in the All menu for users without TM roles.
      • Fixed issue where mining jobs completed without errors but failed to identify task instances due to environment-specific configuration.
    Version 3.1.7 - September 2025
    Task Mining helps analysts and process owners understand everyday processes that drive business outcomes, identify inefficiencies in external activities and internal tasks, and make data-driven decisions to improve productivity. Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes. Continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency. Task Mining achieves this through its market-leading capability to gather structured data.