Platform Analytics Workspace release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Platform Analytics Workspace Release Notes

    The Platform Analytics Workspace in ServiceNow provides a centralized environment for managing and interacting with workspace dashboards and data visualizations. It empowers users to view, create, and analyze key performance indicators across their accessible workspaces. Privileged users can share these analytics assets for broader organizational use. Regular updates improve usability, functionality, and compatibility with the ServiceNow platform.

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    Key Features

    • Centralized access to workspace dashboards and data visualizations.
    • Creation and customization of dashboards and visualizations to track performance metrics.
    • Sharing capabilities for privileged users to distribute dashboards and visualizations across workspaces.
    • Support for drill-downs, filtering (including URL-passed filters), and interaction configurations on visualizations.
    • Integration of AI-powered insights through the Now Assist Context Menu added in recent updates.
    • Enhancements for list visualizations including pagination, exporting, and consistent header configurations.
    • Improved navigation with added buttons allowing quick return from designers to libraries.

    Important Fixes and Improvements

    • Resolved issues with dashboard sharing UI truncating long group names and drill-down functionality for various visualization types.
    • Fixed problems with filters, including predefined date/time ranges and legacy filter support.
    • Corrected visualization designer errors related to application scope mismatches and unsaved changes warnings.
    • Addressed UI and interaction problems such as scrolling issues in edit mode, widget repositioning after upgrades, and navigation inconsistencies.
    • Enhanced accessibility by adding accessible text to SVG images on dashboards.
    • Fixed export functionality for scheduled exports and PDF exports for pivot tables.
    • Improved performance and usability for dashboard search, tab navigation, and visualization loading, especially in browser zoom modes or with many tabs.

    Practical Implications for ServiceNow Customers

    By utilizing the Platform Analytics Workspace, customers can efficiently consolidate analytics across multiple workspaces, enabling better data-driven decision-making. The ongoing improvements and bug fixes ensure more reliable dashboard sharing, visualization editing, and interaction capabilities, reducing friction for end users and administrators. Customers should keep their Platform Analytics Workspace updated to benefit from enhanced AI insights, improved export options, and smoother navigation and filtering experiences. Understanding the fixed issues can help troubleshoot common problems and optimize dashboard configurations and usage.

    Version history for the Platform Analytics Workspace on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.4.0 - June 2026
    • Fixed:
      • Hide the unsupported Sort by and Group by features from legacy data visualization library page
      • Share dialog - no results returned when user doesn't have access to roles
      • Visualization Designer configuration panel shows incorrect error message on application scope mismatch
      • Scrolling issue with data visualizations in edit mode
      • Dashboard sharing UI truncates long user group names with no option to view full name in Platform Analytics
      • Cannot edit read-only data visualization after 'Unlink from dashboard' unless entire browser page is reloaded
      • Core UI reports do not open from Data Visualization library page when Next Experience UI is turned off
      • Tabs gets overridden (visually) while switching many times before API finishes it's request
      • List navigation arrows missing in form view when opening records from List component in Data Visualization
      • Copy link with Filters feature broken for legacy filters
      • Distinguish widget level properties from visualization level properties for saved visualizations in config panel
      • Single score widget is not auto-refreshed in the page
    • Platform Analytics:
      • Dashboard search function failing to match Keywords
      • Guided Tour Does not populate route parameters for "default" dashboards, which breaks the functionality
      • Drilldown View settings are missing in the dashboard visualization configuration.
      • SVG images on dashboard are missing accessible text
    Version 7.4.1 - June 2026
    • Fixed:
      • Platform Analytics
        • When using a date/time filter, the "Today" predefined range incorrectly starts from the current hour instead of all of today.
        • Visualization Designer configuration panel shows incorrect error message on application scope mismatch
        • Scrolling issue with data visualizations in edit mode
        • Dashboard sharing UI truncates long user group names with no option to view full name in Platform Analytics
        • Cannot edit read-only data visualization after 'Unlink from dashboard' unless entire browser page is reloaded
        • Core UI reports do not open from Data Visualization library page when Next Experience UI is turned off
        • List navigation arrows missing in form view when opening records from List component in Data Visualization
        • Copy link with Filters feature broken for legacy filters- Distinguish widget level properties from visualization level properties for saved visualizations in config panel
        • Single score widget is not auto-refreshed in the page
        • Guided Tour Does not populate route parameters for "default" dashboards, which breaks the functionality
        • Visualizations do not load while switching tabs in browser zoom mode
      • Service Operations Workspace: Dashboard does not load, upon re-selecting the same dashboard again
    Version 8.3.1 - May 2026
    • New: Allow to add the Now Assist Context Menu in the Platform Analytics dashboard to generate summaries and insights based on AI available skills
    • Fixed:
      • History entry and title are generated with an incorrect description when accessing dashboards
      • Dashboard Statistics table contains negative data incorrectly
      • Save button is enabled when new properties are added to component
      • List parameters to be passed when drilling down on dashboards and visualization designer
      • If v_table property is not on then list will not show CoreUI reports but cards have the count
      • Visualization Configuration: Data sources empty message is not translated
      • "You have unsaved changes in Workspaces" indicator dot appears when opening a data visualization
      • Hide inactive Core UI scheduled exports from the scheduled export library page
      • "Not used in any dashboard" shows incorrect results
    Version 7.4.0 - May 2026
    • Fixed:
      • Dashboard Statistic table shows negative data incorrectly
      • History entry and title are generated with an incorrect description when accessing dashboards
      • List params need to be passed when list is drilled down on dashboards and visualization designer
      • Hovering issue in Subject Field while creating Scheduled Email in Platform Analytics
      • Date filtering does not work for 'ON' operator in Date fields on the List visualizations of Platform Analytics
      • Visualization Configuration: Data sources empty message is not translated
      • Hide inactive classic scheduled exports from the scheduled export library page
      • Collapse icon on top layout should be visible when there are no widgets on top layout
      • "You have unsaved changes in Workspaces" indicator dot appears when opening a data visualization
    Version 6.1.1 - May 2026
    • New: List visualization enhancements: Pagination support; consistent configuration, header, and exporting capabilities(dependent on Yokohama Patch 13).
    • Fixed:
      • Widget based settings are not working as expected with saved visualizations
      • Only supported List export format options are available from export dropdown
    Version 8.1.3 - April 2026
    • New:
      • Ability to specify which list view to drill down to from the Chart Interaction section of data visualizations.
      • Ability to pass filter parameters via URL for the Platform Analytics inline dashboards
    • Fixed:
      • Dashboard widgets repositioned after upgrading
      • "Schedule" option on Platform Analytics within workspaces throws "The page you are looking for could not be found" message.
      • Widget-based settings not working as expected in saved visualizations.
    Version 7.2.10 - April 2026
    • New:
      • Ability to specify which list view to drill down to from the Chart Interaction section of data visualizations.
      • Ability to pass filter parameters via URL for the Platform Analytics inline dashboards (dependent on Zurich Patch 8).
    • Fixed:
      • Hide the unsupported 'Sort By' and 'Group by' features from the Data visualization library.
      • Cmd+Click not opening CSM Dashboard widget's drill down in its own primary workspace tab.
      • "Schedule" option on Platform Analytics within workspaces throws "The page you are looking for could not be found" message.
      • Widget-based settings not working as expected in saved visualizations.
      • Dashboard header is missing when migrating the dashboard through banner.
      • Platform Analytics - Scheduled exports UI has several usability issues.
    Version 6.0.20 - April 2026
    Fixed: Platform Analytics Scheduled exports library page has several usability issues
    Version 8.1.0 - March 2026
    • New: Added navigation buttons from the Dashboard, Visualization, and Filter designer pages back to the Platform Analytics libraries.
    • Fixed:
      • Error while updating the Scheduled export.
      • Scheduled exports UI has several usability issues.
      • Navigating back to dashboard after updating a record does not show the latest changes.
      • The drill down is not working for Time series visualizations when group by is applied after migration.
      • Dashboard export to pdf does not export pivot table.
    Version 7.2.4 - March 2026
    • Fixed:
      • ACLs are now configured correctly for Par-scheduler and scheduler_admin
      • Adding a data visualization from a dashboard now assigns ownership to the logged-in user instead of the dashboard owner
      • Updating a Scheduled Export no longer produces an error
      • Typing the name of a new data visualization quickly no longer drops the final trailing space
      • Drilldown in Platform Analytics library visualizations with unusually long URLs no longer returns a "414 Request-URI Too Large" error
      • Navigating back to a dashboard after updating a record now reflects the latest changes
      • A chart element highlighted via "Act as filter" no longer persists its selected state when editing and saving non-data properties in edit mode
      • Drilldown on Time Series visualizations now works correctly when a group-by is applied after migration
    Version 6.0.19 - March 2026
    • Fixed:
      • "Some of the changes you made to the widget are lost" banner no longer appears in Dashboard Edit mode
      • Filters applied in the Data Visualization widget now carry over to the list view
      • Clicking "View all" on a Simple List visualization now generates the correct query
      • Drilldown in Platform Analytics library visualizations with unusually long URLs no longer returns a "414 Request-URI Too Large" error
      • Navigating back to a dashboard after updating a record now reflects the latest changes
      • Drilldown on Time Series visualizations now works correctly when a group-by is applied after migration
      • Redundant properties such as 'noDebounce' and 'propLabel' are no longer added to widget props when saving a dashboard
    Version 7.2.3 - February 2026
    • Fixed:
      • Clicking on widgets in edit mode shows a blue banner that says "You lost your changes"
      • Platform Analytics Dashboards - Unable to Copy Dashboard Link with Filter
      • Add to Dashboard is not enabled in a data visualization of List type if a Group By is configured
      • Data source and filters reset when changing a data visualization to or from a List in the Visualization Designer
      • The card "Updated in the last 30 days" in the Dashboard library page is returning incorrect records
      • Applied Quick access filter is getting displayed as an unavailable option
    Version 6.0.18 - February 2026
    Fixed: Clicking on widgets in edit mode shows a blue banner that says "You lost your changes"
    Version 7.2.2 - January 2026
    • Fixed:
      • Dashboard view count does not increase after viewing the dashboard
      • Default heading levels in the dashboard component often cause an illogical heading structure
      • “Unlink from library” visualization in the dashboard still updates when the original is modified
      • SharedContext property is being saved in the dashboard layout
      • Platform Analytics Dashboard – Image component configuration panel is missing the upload button/flow
      • Data visualization of type List does not show default columns in the Presentation tab
      • Data visualization – Drill-down reports are not working
      • Admin is no longer able to edit fields in Scheduled Email of Reports (sysauto_report) in Zurich
    Version 7.2.0 - December 2025
    • New: Ability to group elements in the dashboards and define a background color and border on the component
    • Fixed:
      • User with viz_admin role can't read records from par_visualization_configuration
      • Unable to switch tabs on Platform Analytics dashboard after opening the Dashboard info panel
      • Dashboard widgets move to different positions after saving the dashboard
    Version 7.1.3 - November 2025
    • Fixed:
      • When a visualization has "Apply as Filter" selected, updating the Platform Analytics plugin version causes the filter to stop working
      • Platform Analytics Dashboard tab gets overwritten when a tab is marked as favorite
      • Dashboard tabs are cloning over other Dashboard tabs
      • Navigation to UI16 record from List component includes undefined view parameter
    Version 6.0.16 - November 2025

    Fixed:

    • Confirm button "You made changes to a saved element" needs to be clicked 2 times
    • When a visualization has "Apply as Filter" selected, updating the Platform Analytics plugin version causes the filter to stop working
    • Platform Analytics Dashboard tab gets overwritten when a tab is marked as favorite
    • Dashboard tabs are cloning over other Dashboard tabs
    • Disabling chart interaction doesn't work in data visualization library
    • Drilldown using special characters doesn't work when Next Experience UI is off
    • Navigation to UI16 record from List component includes undefined view parameter
    Version 3.1.1 - July 2024
    Fixed: Scheduled export form allows to configure only hours information in the interval dates.
    Version 4.2.2 - May 2024
    New: Support passing filters information from UI Builder pages into Technical dashboards using the globalFilters property.
    Version 3.1.0 - March 2024
    • Fixed:
      • Analytics Center - KPIs tab gives incorrect results on search
      • Filters cannot be configured on dashboard tabs
      • The default dashboard on the UI Builder configuration panel is not respected
    Version 3.0.6 - September 2023
    • Fixed:
      • Saved visualization changes are not stored on the dashboard
      • On the List component, fixed filters are not being applied
      • Scheduling visualization export list does not show records
      • The title is displayed on the drill down list from visualizations
    Version 3.0.3 - August 2023
    Fixed: Support for cascading filters at the tab level- Scoped application notification available in the dashboard's edit mode- Scrollbars hidden when data visualizations are loading on dashboard- Translation available for Dashboard share and Add new element modals.
    Version 2.1.1 - March 2023
    • Fixed:
      • Pagination controls for the Dashboard overview tab
      • The top section above the tabs has a maximum height
      • The headers and controller actions on Dashboard editing are available also when Next Experience UI is disabled.
      • Redirection from Indicator scorecard and Simple list elements from the Dashboard
    Version 2.1.0 - February 2023
    • Fixed:
      • Fixed the internationalization of the Analytics Center tabs
      • Improved the redirection to Dashboards tab in Analytics Center
    Version 1.0.12 - September 2022
    Fixed: Analytics Q&A result page should be full page width and hide the image on Analytics Center
    Version 1.0.11 - August 2022
    With the Platform Analytics Workspace, you have a central location for analytics on workspaces. Users can view all the workspace dashboards and data visualizations that they have access to. They can create new dashboards and data visualizations and delve into key performance indicators. Privileged users can make what they and others create available for others to include in their workspaces.