Usage Insights in Data Visualizations release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Usage Insights in Data Visualizations Release Notes

    The Usage Insights in Data Visualizations application enhances ServiceNow's analytics capabilities by providing advanced visual tools to analyze user experience data. It integrates with Platform Analytics dashboards and supports AI-driven insights, enabling customers to better understand user behavior and conversion metrics through visual funnels and detailed scorecards.

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    Key Features

    • Funnel Visualization: From version 6.3.9, customers can graphically represent funnels directly within data visualizations, improving clarity on user conversion paths.
    • Integration with Platform Analytics (PA) Dashboards: Since version 6.1.12, funnels created in Usage Insights can be configured and displayed inline within PA Dashboards, creating a unified view of conversion analytics with consistent metrics and access controls.
    • AI Native Experience Support: Version 6.2.2 introduces support for the AI Native Experience channel and conversation analytics, enabling advanced analysis of user interactions.
    • Global Date Range Filters: Version 5.1.2 added support for applying global date range filters across all Usage Insights visualizations, including funnels, enhancing the flexibility of time-based analysis.
    • Data Source and Visualization Updates: Improvements and fixes ensure compatibility with the ClickHouse data warehouse (from version 4.0.16), enable users with the analyticsviewer role to create visualizations, and streamline UI elements such as filter labels and drill-down experiences.
    • Import Capabilities: Version 3.1.3 allows importing User Experience Analytics data through UI Builder and Performance Analytics Data Visualization components, offering alternative methods to visualize and analyze data.

    Key Outcomes

    • Customers can visualize user journey funnels directly in dashboards, gaining actionable insights on conversion rates and user behavior with consistent data across multiple analytics surfaces.
    • Enhanced support for AI-driven analytics and conversation data helps customers derive deeper understanding of user interactions.
    • Improved date filtering and data import options increase analytical flexibility and accuracy.
    • Compatibility updates and bug fixes ensure a stable and reliable analytics experience aligned with the latest ServiceNow platform features and standards.

    Version history for the Usage Insights in Data Visualizations application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.3.9 - July 2026
    Graphically represent funnels as part of data visualizations
    Version 6.2.2 - June 2026
    • Support for AI Native Experience channel
    • Support for conversation analytics
    Version 6.1.12 - March 2026
    Usage Insights funnel capabilities are now available as part of PA Dashboard visualization experiences. Funnels created in Usage Insights can now be configured and displayed directly within Platform Analytics inline dashboards, enabling a unified view of conversion analytics in PA Dashboards. Existing funnels can be selected through the PA dashboard configuration and identical metrics and conversion rates are ensured across both surfaces. Access controls defined in Usage Insights are respected, and clear messages are displayed if a funnel is unavailable or access has been revoked.
    Version 5.1.2 - February 2026
    • Enhancements in data viz: Support global date range filter to all UIX ( Usage Insights) vizualizations including Funnels.
    • Funnel fix: uxa funnel saves relative dates as absolute, so relative dates period is not being calculated correctly
    Version 5.0.8 - August 2025
    • Fixed:
      • Hardcoded string in Page analytics "Date range"
      • Inline dashboard drilldown for Events/Pages score cards to UXA dashboard - dummy advanced filter is displayed
      • After setting groupby value, label for the panel is wrong (id is taken by mistake)
      • Drill Down - Events and page details page show dummy condition builder filters on UXA after drill down
    Version 4.0.22 - July 2025 (Yokohama)
    Fix for the following: UXA Pages does not load if the system property glide.sys.date_format has any other format like dd-MMM-yyyy.
    Version 4.0.17 - March 2025
    Fixed: UX Analytics metrics with score card data will display previous period and change arrows.
    Version 4.0.16 - February 2025
    • Changed: Make sure that all existing dashboards/data viz based on UXA are still working after update to ClickHouse, our new data warehouse (Y)
    • Fixed:
      • Users with analytics_viewer role will be able to create data visualizations based on UXA data source
      • Data source will not be available for charts that require more than 1 dimension/group by
    • Removed: Child app drop down on data source selection stage
    Version 3.1.4 - August 2024
    Bug fix.
    Version 3.1.3 - Mary 2024
    Import User Experience Analytics data through the UI Builder and Performance Analytics Data Visualization components, helping to provide an alternative method to visualize data for analysis.