Omni-Experience Standard Feature Set release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Omni-Experience Standard Feature Set release notes

    The Omni-Experience Standard Feature Set is a bundled release on the ServiceNow Store that includes the Sidebar and the Admin Console for Conversational Experiences. It delivers ongoing enhancements, bug fixes, and new features to improve user collaboration, administration, and integration capabilities within ServiceNow environments.

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    For system requirements and compatibility details, customers should refer to the application listing on the ServiceNow Store website.

    Key Features and Enhancements

    • Sidebar Enhancements: Enables private discussions, multiple discussions per record, message replies, and @mentions with notifications. Supports mobile access and integration with collaboration tools such as Microsoft Teams and Slack, ensuring consistent cross-platform communication.
    • Admin Console Improvements: Provides administrators with a centralized interface for managing conversational interfaces including discovery of capabilities, plugin installation, and guided deployment. Includes UI and usability enhancements.
    • Integration and UX Updates: Native integrations with Slack and Microsoft Teams normalize collaboration between agents and subject matter experts. UX improvements include window management for conversations, participant suggestions based on expertise, and branding customization such as font-family settings.
    • Security and Access Control: Additional Access Control Lists (ACLs) have been implemented for Sidebar tables to strengthen data security and domain separation support has been introduced.

    Bug Fixes and Stability

    Each release includes fixes addressing minor and major bugs across Sidebar, the Conversational Interfaces Admin Console, and integrations. Issues resolved range from attachment handling and UI glitches to session configurations and conversational data consistency.

    What Customers Can Expect

    • Improved collaboration capabilities within ServiceNow through enhanced Sidebar discussions and integrations with popular communication platforms.
    • Streamlined administration and configuration of conversational experiences, reducing deployment complexity and improving management efficiency.
    • Better user experience and security controls to ensure robust, scalable, and compliant conversational interfaces.
    • Regular updates that address identified defects and introduce practical features aligned with evolving customer needs.

    Version history for the Omni-Experience Standard Feature Set application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.2.1 - June 2026 (Australia)
    • Fixed:
      • Additional Access Control Lists (ACLs) for some Sidebar tables
      • Additional Session Tab configurations for admins
      • Fixed missing domain name for Google Chat override page
    Version 8.1.6 - April 2026 (Australia)
    Fixed: Small defect fix for Channels and Integrations page in Conversational Interfaces Admin Settings.
    Version 7.4.0 - April 2026 (Zurich)
    Changed: Enhance Conversational Interfaces Admin Settings page for Google Chat app
    Version 6.4.10 - April 2026 (Yokohama)
    Fixed: Assistants list view in CI Admin Console.
    Version 8.1.5 - March 2026 (Australia)
    • New: Sidebar conversation UI update with window manager
    • Fixed: Various defect fixes for Sidebar and CI admin console
    Version 7.3.2 - December 2025 (Zurich)
    Fixed: Minor bug fixes for CI Admin Console and Sidebar.
    Version 7.2.2 - October 2025
    Fixed minor bugs.
    Version 7.2.1 - September 2025 (Zurich)

    Fixed minor bugs.

    Version 6.4.6 - October 2025

    Fixed minor bugs.

    Version 6.4.5 - September 2025 (Yokohama)

    Fixed minor bugs.

    Version 7.1.4 - August 2025 (Zurich)
    This release introduces the ability for users to reply to specific messages in a Sidebar discussion. For customers using Sidebar's integration with Microsoft Teams or Slack, replies to specific messages in Teams or Slack will be reflected in Sidebar accordingly.
    Version 6.4.4 - August 2025 (Yokohama)
    Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar.
    Version 5.5.1 - June 2025 (Xanadu)
    Bug fixes and improvements to Sidebar and CI Admin Console.
    Version 6.3.4 - May 2025
    Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar.
    Version 6.2.0 - March 2025 (Yokohama)
    Fixed minor bugs.
    Version 6.1.5 - February 2025 (Yokohama)
    • This version includes the following new features for Sidebar:
      1. Ability to create private discussions
      2. Ability to create discussions not associated with a record
      3. Native integration with Slack
    Version 5.3.2 - November 2024 (Xanadu)
    Minor bugs and fixes.
    Version 5.2.7 - August 2024 (Xanadu)
    • This version introduces the following new features:
      1. Ability to access Sidebar on mobile devices
      2. Ability to use NowAssist to summarize a Sidebar conversation
      3. Ability to add user groups to a Sidebar conversation
      4. Ability to use Sidebar outside of Task-based and Interaction records
      5. Ability to invoke the expert finder service most relevant to where the user accesses the Sidebar discussion from
    Version 4.1.1 - May 2024
    Bug fixes.
    Version 4.0.6 - March 2024 (Washington DC)
    Fixed: Minor issue for adding many attachments to Sideabar discussion.
    Version 4.0.5 - February 2024 (Washington DC)
    New: UX enhancements that display users who have expertise related to the record. This requires an appropriate participant suggestion service to be configured beforehand.
    Version 3.2.11 - January 2024
    • Fixed:
      • Fixed ACL issues as part of platform guidelines.
      • Supporting Dynamic view using scripted login.
    Version 3.2.1 - November 2023
    This version contains fixes for the sidebar.
    Version 3.1.9 - August 2023 (Vancouver)
    New for Sidebar:
    • Ability to create multiple discussions on a record.
    • Improved highlighting of Teams users across the Sidebar experience.
    • Basic domain separation support.
    Version 2.3.2 - May 2023
    Minor fixes.
    Version 1.2.5 - May 2023
    Minor fixes.
    Version 1.2.3 - March 2023
    Fixed: Fix related to attachment search in the Sidebar.
    Version 2.1.5 - February 2023
    • New:
      • AWA Admin Console: To help administrators discover AWA's available capabilities, install relevant plugins, and walk through the deployment of AWA from one single location​.
      • CI Admin console
        • Product tours for VA configuration records.
        • Support font-family customization on the web client (on branding page).
      • Sidebar:
        • @mentions: ability to call out specific users.
        • Ability for mentioned users to receive notifications.
        • Ability for users to edit and delete messages.
        • Native integration with Microsoft Teams: normalizes the collaboration experience between an agent on Sidebar and an SME on Teams.
    • UX fixes.
    Version 1.2.2 - November 2022
    Fixed:
    • Admin console: Minor cosmetic and UX improvements.
    • Sidebar: Cosmetic fixes for UI issues and accessibility related improvements.
    Version 1.1.17 - August 2022
    The Conversational Interfaces Omni-Experience Standard Feature Set is a release bundle that includes Sidebar and the Admin Console for Conversational Experiences.