Now Assist for Collaborative Work Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Now Assist for Collaborative Work Management release notes

    Now Assist for Collaborative Work Management (CWM) is an AI-powered application designed to enhance productivity and streamline collaboration within ServiceNow CWM. It leverages artificial intelligence to assist with task generation, document summarization, formula creation, and content drafting directly within CWM environments such as Boards and Docs.

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    Key Features

    • AI-Powered Task and Story Import (Version 6.0.1, June 2026): Import Tasks and Stories into CWM Boards from spreadsheets, documents, and images using Now Assist, reducing manual data entry.
    • Formula Generation for Custom Columns (Versions 5.0.1 & 5.0.3, March & April 2026): Automatically generate complex formulas in Board custom columns using plain language. Supports all math and string functions available via the ServiceNow AI Platform.
    • Scrum Task Generation (Version 5.0.1, March 2026): Generate scrum tasks for a story using AI, enhancing agile team workflows.
    • Acceptance Criteria Creation (Version 4.0.1, December 2025): Generate acceptance criteria for user stories based on descriptions, facilitating clear requirements definition.
    • Content Generation in CWM Docs (Version 3.1.0, September 2025): Use natural language prompts to generate, summarize, or elaborate content directly within Docs without switching applications.
    • Doc Summarization and Task Generation (Version 1.0.0, June 2025): Summarize documents and automatically create detailed tasks for Boards, supporting efficient project planning.
    • Third-Party Large Language Model (LLM) Support (Version 3.0.0, August 2025): Integration with Microsoft Azure, AWS Anthropic, and Google Gemini LLMs for enhanced AI skill capabilities.

    Important Updates and Fixes

    • Removed Default LLM Provider (Version 6.1.2, July 2026): Now LLM is no longer the default AI skill provider in CWM, allowing flexibility in AI backend selection.
    • Performance Improvements: Multiple releases (3.1.2, 4.0.1) include enhancements to Now Assist’s responsiveness and reliability.
    • Security Fixes (Version 2.0.2, October 2025): Addressed security concerns to ensure a safer AI experience.
    • User Experience Enhancements (Version 4.0.1, December 2025): Added explicit buttons for task creation from Docs to Boards, simplifying workflow actions.

    What Customers Can Expect

    ServiceNow customers utilizing Now Assist for CWM can expect a significant reduction in manual effort through AI-driven automation and intelligent content generation. This includes streamlined task creation from diverse sources, enhanced formula management within Boards, and improved documentation workflows. Supporting multiple LLM providers and ongoing performance and security improvements ensures flexibility, reliability, and safety. Overall, these capabilities empower teams to work more efficiently, maintain alignment, and accelerate project delivery within the ServiceNow platform.

    Version history for the Now Assist for Collaborative Work Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.1.2 - July 2026
    Removed: Now LLM is no longer set as the default provider for AI skills in CWM.
    Version 6.0.1 - June 2026
    New: AI-powered import of Tasks and Stories into CWM Boards from spreadsheets, documents, and images using Now Assist.
    Version 5.0.3 - April 2026
    Generate formula with AI for custom columns of the type Formula. Let AI help you build a formula to perform calculations on the data from available columns of your CWM Boards. This feature supports all math and string functions supported by the ServiceNow AI Platform.
    Version 5.0.1 - March 2026
    • New:
      • Use Now Assist to:
        • Generate scrum tasks for a story.
        • Create a custom column of Formula type and use plain language to automatically generate the formula. The Formula column can help perform calculations and supports all math and string functions.
    Version 4.0.1 - December 2025
    • New: Agile team members can now use Now Assist to generate acceptance criteria for a story based on the short description and description
    • Changed: Explicit button to create CWM Task automatically created in any specified CWM Space & Board from any CWM Docs page content
    • Fixed: Performance improvement of Now Assist skills in CWM
    Version 3.1.2 - October 2025
    Fixed: Improvement in overall performances of Now Assist capabilities.
    Version 2.0.2 - October 2025

    Includes security fixes.

    Version 3.1.0 - September 2025
    • New:
      • New AI capabilities introduced in CWM Docs - Open Prompt Content Generation:
        • Simply type a prompt, such as Write a job description for a Product Manager or Summarize this customer feedback and suggest any improvement, and Now Assist will generate high-quality draft content instantly.
        • Whether you're starting from scratch or expanding existing content, Now Assist empowers you to draft professional-quality documents effortlessly.
        • Stay within Docs while drafting, without toggling between multiple applications for AI content generation.
    Version 3.0.0 - August 2025
    Enhanced: Support for third party LLMs for existing skills of Now Assist for Collaborative Work Management. The list of 3rd Party LLMs supported are Microsoft Azure, AWS Anthropic, and Google Gemini.
    Version 1.0.0 - June 2025 (Xanadu)
    • New:
      1. Doc Summarization Skill: Stay informed with AI-driven document summarization directly in CWM Docs. Easily shorten, elaborate, or shorten content to match your needs.
      2. Task Generation from Docs: Eliminate manual task creation with Now Assist's intelligent task generation. Create clear, detailed tasks for your Boards using your Doc content, with flexible options to split, combine, or adjust recommendations.
    Version 2.0.0 - May 2025
    Enhance your productivity with the latest AI-powered capabilities in Collaborative Work Management (CWM) using Now Assist for Collaborative Work Management (CWM). Our new updates bring the ability to summarize, elaborate, and shorten your content within Docs, while also automatically generating clear, actionable tasks for your Boards helping teams save time, reduce manual effort, and drive better outcomes.Whether you're reviewing documents or preparing project plans, these intelligent skills help you stay informed, aligned, and efficient.