Now Assist for Collaborative Work Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Assist for Collaborative Work Management release notes

    Now Assist for Collaborative Work Management (CWM) is an AI-powered application designed to enhance productivity and collaboration within ServiceNow’s CWM environment. It integrates advanced AI capabilities directly into CWM Boards and Docs to streamline task management, content creation, and data handling, reducing manual effort and improving team efficiency.

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    Key Features

    • AI-powered Task and Story Import (v6.0.1, June 2026): Import tasks and stories into CWM Boards from spreadsheets, documents, and images using Now Assist’s AI capabilities to accelerate project setup.
    • AI-generated Formulas for Custom Columns (v5.0.3, April 2026): Generate complex formulas in custom Formula-type columns on CWM Boards using plain language, supporting all math and string functions available in the ServiceNow AI Platform.
    • Automated Scrum Task Generation (v5.0.1, March 2026): Create scrum tasks automatically from a story and generate formula columns using natural language commands to simplify task breakdown and data calculations.
    • Acceptance Criteria Generation (v4.0.1, December 2025): Agile team members can automatically generate acceptance criteria for user stories based on descriptions, improving clarity and consistency.
    • Content Generation in CWM Docs (v3.1.0, September 2025): Use open prompt content generation to draft, summarize, or enhance documents directly within CWM Docs without switching applications, enabling professional-quality content creation.
    • Support for Third-Party Large Language Models (v3.0.0, August 2025): Now Assist integrates with Microsoft Azure, AWS Anthropic, and Google Gemini LLMs to enhance AI-driven features.
    • Doc Summarization and Task Generation (v1.0.0, June 2025): AI-driven document summarization and automatic task creation from Docs content help teams stay informed and translate documents into actionable work items.

    Key Outcomes

    • Accelerates project planning by automating task import and generation from diverse sources such as spreadsheets and documents.
    • Enables non-technical users to create complex formulas and calculations on CWM Boards through natural language, improving data analysis and reporting.
    • Improves agile workflows by auto-generating acceptance criteria and scrum tasks, ensuring better alignment and task clarity.
    • Enhances content creation and editing efficiency within CWM Docs, allowing users to produce high-quality written materials without leaving the platform.
    • Supports integration with major third-party AI providers, offering flexible AI capabilities tailored to organizational preferences.
    • Includes performance improvements and security fixes to ensure reliable and secure operation of AI features within CWM.

    Version history for the Now Assist for Collaborative Work Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.1 - June 2026
    New: AI-powered import of Tasks and Stories into CWM Boards from spreadsheets, documents, and images using Now Assist.
    Version 5.0.3 - April 2026
    Generate formula with AI for custom columns of the type Formula. Let AI help you build a formula to perform calculations on the data from available columns of your CWM Boards. This feature supports all math and string functions supported by the ServiceNow AI Platform.
    Version 5.0.1 - March 2026
    • New:
      • Use Now Assist to:
        • Generate scrum tasks for a story.
        • Create a custom column of Formula type and use plain language to automatically generate the formula. The Formula column can help perform calculations and supports all math and string functions.
    Version 4.0.1 - December 2025
    • New: Agile team members can now use Now Assist to generate acceptance criteria for a story based on the short description and description
    • Changed: Explicit button to create CWM Task automatically created in any specified CWM Space & Board from any CWM Docs page content
    • Fixed: Performance improvement of Now Assist skills in CWM
    Version 3.1.2 - October 2025
    Fixed: Improvement in overall performances of Now Assist capabilities.
    Version 2.0.2 - October 2025

    Includes security fixes.

    Version 3.1.0 - September 2025
    • New:
      • New AI capabilities introduced in CWM Docs - Open Prompt Content Generation:
        • Simply type a prompt, such as Write a job description for a Product Manager or Summarize this customer feedback and suggest any improvement, and Now Assist will generate high-quality draft content instantly.
        • Whether you're starting from scratch or expanding existing content, Now Assist empowers you to draft professional-quality documents effortlessly.
        • Stay within Docs while drafting, without toggling between multiple applications for AI content generation.
    Version 3.0.0 - August 2025
    Enhanced: Support for third party LLMs for existing skills of Now Assist for Collaborative Work Management. The list of 3rd Party LLMs supported are Microsoft Azure, AWS Anthropic, and Google Gemini.
    Version 1.0.0 - June 2025 (Xanadu)
    • New:
      1. Doc Summarization Skill: Stay informed with AI-driven document summarization directly in CWM Docs. Easily shorten, elaborate, or shorten content to match your needs.
      2. Task Generation from Docs: Eliminate manual task creation with Now Assist's intelligent task generation. Create clear, detailed tasks for your Boards using your Doc content, with flexible options to split, combine, or adjust recommendations.
    Version 2.0.0 - May 2025
    Enhance your productivity with the latest AI-powered capabilities in Collaborative Work Management (CWM) using Now Assist for Collaborative Work Management (CWM). Our new updates bring the ability to summarize, elaborate, and shorten your content within Docs, while also automatically generating clear, actionable tasks for your Boards helping teams save time, reduce manual effort, and drive better outcomes.Whether you're reviewing documents or preparing project plans, these intelligent skills help you stay informed, aligned, and efficient.