AI Search Admin Console release notes

  • Release version: Store
  • Updated July 9, 2026
  • 6 minutes to read
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    Summary of AI Search Admin Console Release Notes

    The AI Search Admin Console on the ServiceNow Store provides comprehensive tools for configuring and managing AI-powered search capabilities within your ServiceNow environment. These release notes detail enhancements, fixes, and new features from versions 3.1.4 through 9.1.1, reflecting ongoing improvements in search configuration, indexing, user experience, and integration with Now Assist and hybrid search functionalities.

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    Key Features

    • Enhanced Search Configuration and Management: Ability to create and manage indexed sources, configure result card interfaces, and adjust search application settings including facets sorting and collapsible attachments.
    • Multi-Content and Multi-Modal Search Support: Added support for Now Assist Multi-Content Response Genius Results and multi-modal captioning per indexed source, configurable through Knowledge table settings.
    • Hybrid Search Integration: Auto-enabling hybrid search with status visibility on the Admin Console home page, support for hybrid search in service portals, and centralized search health monitoring via the integrated Search Status Page.
    • Now Assist Integration: Improved navigation and configuration behavior when Now Assist is enabled, including direct access to the Now Assist Panel for agentic search setup.
    • AI Skills and Model Updates: Migration of AI skills from GAIC to Mosaic and continuous updates to utilize the latest AI models for enhanced search capabilities.
    • Internationalization and Accessibility: Numerous fixes to improve localization support, keyboard navigation, screen reader announcements, and compliance with accessibility standards.
    • Security and Permissions: Resolved permissions errors, security vulnerabilities, and implemented more granular admin roles to ensure secure and compliant administration of AI search features.

    Improvements and Fixes

    • Resolved issues with incorrect navigation, button roles, and UI truncation across various Admin Console pages to improve user experience.
    • Fixed errors related to indexing, semantic fields, and integration with AI models like Claude, Gemini, and Azure OpenAI.
    • Corrected broken links to documentation, removed erroneous success messages, and enhanced status messages for configuration changes.
    • Addressed problems with child table indexing, Virtual Agent topic publishing, and search personalization toggles for consistent functionality.
    • Improved logging, error handling, and eliminated false positive internationalization warnings to streamline administration and troubleshooting.

    What This Means for ServiceNow Customers

    With these updates to the AI Search Admin Console, customers can expect a more intuitive and powerful interface to configure AI-driven search capabilities tailored to their organizational needs. The integration with Now Assist and hybrid search supports richer, multi-modal search experiences across portals and applications. Enhanced security, localization, and accessibility ensure that AI Search administration aligns with enterprise standards and compliance requirements. Centralized monitoring and configuration simplify management and promote better search health visibility, enabling you to optimize search relevance and user satisfaction.

    Version history for the AI Search Admin Console application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 9.1.1 - July 2026
    • New:
      • Updated navigation behavior for Search Application Configuration and Search Profile to dynamically adjust based on sharing settings when Now Assist is enabled for an application.
      • Added support for configuring additional sources for inclusion in the Now Assist Multi-Content Response Genius Result.
    • Fixed: Fixed an issue where multi-modal captioning could be enabled on tables other than the parent Knowledge table. Enabling is now correctly limited to the parent Knowledge table only.
    Version 9.0.5 - June 2026
    • New:
      • Added support for auto-enabling hybrid search using the hybrid search attribute, with status visibility surfaced on the AI Search Admin Console home page.
      • Added buttons and links to open the Now Assist Panel (NAP) for agentic search configuration directly from the Admin Console.
      • Integrated the Search Status Page into the AI Search Admin Console for centralized visibility into search health.
      • Embedded Clear Indexing Status functionality within the Admin Console.
      • Added support for multi-modal captioning per indexed source, configurable through the Knowledge table advanced configuration settings.
      • Added the ability to enable or disable multi-modal search (MMS) via search properties.
      • Updated AI skills to use the latest available models.
      • Migrated AI skills from GAIC to Mosaic, including an impact study for out-of-the-box skill migration.
    • Fixed:
      • Fixed a permissions error ("You do not have permissions to edit assistants in this domain.") that appeared when creating assistants from the AI Search Admin Console.
      • Security fixes.
      • Resolved multiple hard-coded strings as part of an internationalization review to improve localization support.
      • Fixed an issue where table retry was unavailable due to Virtual Agent topics not being published.
      • Fixed an issue where AI Search Internal Agent observations were not being correctly handled for the Now LLM Model integration.
      • Fixed an issue preventing child tables in non-global scope from being added to an indexed source.
      • Fixed accessibility issues on the AI Search Admin Console App Configuration main page.
      • Fixed an issue where the AI Search Adoption Blueprints page was inaccessible to admin users in maint-only mode.
    Version 8.0.4 - May 2026 (Zurich, Australia)
    • Fixed:
      • Fixed an ASCII \n character in the script editor that was triggering false positive internationalization (i18n) warnings.
      • Fixed an issue where AI Search Internal Agent observations were not being correctly handled for Claude and Gemini integrations.
      • Fixed incorrect documentation links from the production environment that were pointing to pre-release content with inaccurate information.
      • Fixed a keyboard navigation issue on the AI Search Admin Console home page where right/left arrow keys could only advance one tab at a time before focus shifted to the top of the page.
      • Fixed an issue where semantic index entries in search sources with hybrid search enabled did not navigate to the correct table.
      • Fixed missing semantic ingestion embedding stats on the AI Search Admin Console.
      • Security fixes.
    Version 8.0.3 - April 2026
    • New: AI Agent: AI Search Internal Sources – Implementation and Configuration Agent
    • Fixed:
      • Filters on the Applications tab of the Admin Console that returned blank lists in error.
      • Page title on the Application tab of the AI Search Admin Console that did not include the name of the application being configured.
      • Unidentified main page headings in the AI Search Admin application configuration page.
      • Incorrect focus order for the Configure application button relative to application information on the Applications page.
      • Hybrid search toggle appearing even when semantic search was not installed.
      • Multiple issues with the AI Search Internal Agent when using Azure OpenAI.
      • Issues uncovered during end-to-end testing of the AI Search Agent.
      • Frequent instance logouts when configuring AI Search for tables with child tables.
      • GlideRecordSecure ACL security warning flagged in the release readiness report.
      • Broken link to AI Search documentation from the Search Admin Console.
      • Localization (L10N) warnings.
      • AI Search certification failure caused by query generation tool files not scoped under the AIS assist conditional.
    Version 7.1.2 - March 2026
    • Fixed:
      • An issue where multiple H1 headings were present when configuring a new profile.
      • An issue where a button was announced as unavailable to screen readers when adding search sources.
      • An issue where the Advanced Configuration element had an incorrect button role.
      • An issue where multiple elements on the Admin page were truncated when text was resized.
      • An issue where Index Sources, Configuration, and Semantic Index terms were not translated correctly.
      • An issue where some ingestion statistics were missing for semantic indexing.
      • Unlabeled buttons used for configuring search.
      • Missing heading labels on the Search Profile page.
      • A broken link to “Turn off AI Search” on the Now Assist for Playbook Recommendations panel.
      • Application navigation that did not reflect re‑mappings introduced when Now Assist was enabled for a portal.
      • An issue where a semantic fields warning message briefly appeared when hybrid search was enabled.
      • An issue where the "Hybrid search" toggle was only available for portals instead of all search applications on the Application Configuration page.
      • An incorrect success message shown when Result Improvement Rules were disabled.
      • An incorrect translation for the "ais_retention_policy label" field.
      • Missing descriptive labels for the “Create New” and “Select Existing” buttons on the App Configuration page.
      • An issue where the “Indexed documents by month” widget did not display data on the AI Search Admin Home page.
      • An issue where selected tabs were not announced as selected for the Home, Applications, and Shared Configurations tabs.
    Version 7.1.1 - February 2026
    • Fixed:
      • Hybrid search toggle should be available for all search applications for Now Assist customers
      • Corrected incorrect trigger condition for Search Personalization
      • Automatically link newly created Search Sources
      • After Hybrid Search is toggled in an application - an error message is displayed stating the source lacks semantic fields (when the semantic fields are actually present)
    Version 7.0.6 - December 2025
    • New:
      • Support for enabling Now Assist Multi-Content Response genius results for global search and workspaces
      • Support for enabling hybrid search for service portals
      • Support for enabling search personalization in a single click
    • Fixed:
      • Applications - Genius Results Configuration: Now Assist multi-content Q&A (Recommended) section loads after the rest of the page
      • Display status as "Re-index is needed for configuration change to take effect" when new semantic configs are added to an index source
      • The application tab has several elements that are truncated for reflow users
      • Change Result Card modal lacks heading
      • Continue Button functionality is not working
      • Coral Theme refresh button misaligned
      • Delete button is getting enabled while selecting and un-selecting all records in section
      • Null value briefly appears while records are loading into some pages
      • Suppress indexing required messages for external connectors
      • Multiple translation issues
    Version 6.1.3 - September 2025
    • Fixed a number of bugs:
      • GR created through admin console doesn't have order in the list form
      • Numerous translations
      • Search Application Configuration - Create new button position is not aligned correctly
      • Remove indexing option for external indexed sources in admin console
      • App not found/Link to Null error
      • Migrate admin acls to a more granular role for ai-search-admin
    Version 6.0.4 - August 2025
    • AIS Admin can configure facets to be sorted by count or name (alphabetically)
    • AIS Admin can configure the number of collapsible attachments per search result
    • AI Search Admin landing page shows 4 search applications instead of 3
    • Adjust AIS Admin Console to reflect the removal of tabs from search applications
    • "Manage your search data" alert on AI Search Admin landing page
    Version 5.0.10 - May 2025
    • Configure synthesized Genius Results in portals
    • Support test indexing for indexed source
    • Improve UX for indexed source status overview
    Version 4.1.12 - February 2025
    • New:
      • Create and manage indexed source from "shared configuration"
      • Support custom semantic index creation for RAG developers in Now Assist
    Version 3.1.4 - November 2024
    • New:
      • Configure result card interface from AI Search admin console: new UX to create and manage EVAM configurations
      • Update Default Columns in Search Source: Allow excluding search sources from standard search or Genius Results