Enterprise Model and Asset Classes release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Enterprise Model and Asset Classes release notes

    The Enterprise Model and Asset Classes application provides a comprehensive, out-of-the-box framework for managing enterprise model classes, asset classes, and model categories within ServiceNow. It serves as a centralized source for standardized asset and configuration item (CI) classifications aligned with enterprise architecture standards. This application requires the Asset Management plugin to function.

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    Key Features

    • Expanded Hardware Model Categories: Added new model categories such as Graphics Processing Unit (GPU) and Multimedia Production Equipment, enabling precise classification of specialized hardware assets.
    • New Multimedia Production Equipment Classes: Introduced multiple categories and specific classes to manage complex multimedia assets used by broadcasters and production studios, improving visibility and tracking.
    • Investigative Service Model: Added a model to classify investigative cases by offense types using standardized taxonomies like FBI NIBRS codes, enhancing routing, reporting, and analytics for investigative scenarios.
    • Interoperability Enhancements: Introduced tables for defining interoperability between asset/CI and product models, allowing more granular relationship management within the CMDB.
    • Data Integrity and Usability Fixes: Resolved issues such as accurate logging of field changes, corrected firmware model references during discovery, and restricted editing of critical parent fields on asset records.
    • Model Category Renaming: Renamed duplicate model categories (e.g., UPS) to avoid confusion and maintain clarity in asset classification.

    Key Outcomes

    • ServiceNow customers gain standardized, detailed, and enterprise-aligned asset and model classifications that improve asset lifecycle management and reporting accuracy.
    • Enhanced support for specialized equipment categories ensures better management and tracking of complex asset types such as multimedia production tools and GPUs.
    • Improved data quality and change tracking help maintain a reliable CMDB and asset repository, facilitating better operational decision-making.
    • New interoperability configuration options allow customers to define and manage complex relationships between assets, CIs, and product models, supporting integrated asset management processes.
    • Support for investigative service models enables organizations to classify and analyze investigative cases effectively, supporting compliance with national standards and local requirements.

    Version history for the ITAM Enterprise and Asset Classes application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.16.2 - July 2026
    • New:
      • Added a new Graphics Processing Unit (GPU) model category with the following configuration. Please note that the CI class already exists, but this is to align with the enterprise architecture standard:
        • Model category name: Graphics Processing Unit
        • Parent model category: Server
        • Product model class: Hardware model (cmdb_hardware_product_model)
        • CMDB CI class: cmdb_ci_gpu
        • Asset class: Hardware (alm_hardware)
      • Created a new Multimedia Production Equipment General model category that is associated with the cmdb_ci_multimedia_production_equipmentCI class.
    • Changed: Renamed the UPS model category Uninterruptible Power Supply to distinguish it from an existing duplicate UPS model category.
    • Fixed:
      • Fixed the firmware install table to correctly reference discovered firmware model records during discovery operations.
      • Removed the incorrect association of cmdb_ci_multimedia_production_equipmentfrom the Multimedia Production Equipment model category.
    • Removed: Removed the association of cmdb_ci_multimedia_production_equipmentfrom the top-level Multimedia Production Equipment model category.
    Version 2.16.1 - May 2026
    In this version, an issue has been resolved where the Activity log displayed only the new value of a field (such as State) after an update, without showing the previous value or the change history.
    Version 2.16.0 - March 2026
    • New tables added:
      • CMDB Asset CI Model Interoperability Configuration, where asset/CI and product model interoperability is defined.
      • CMDB Model Interoperability Type, which contains the list of interoperability types that can be selected when defining the relationships between assets/Cis and product models.
    • Changed: The existing Model Compatibility table now includes an optional reference to the CMDB Model Interoperability Type.
    • Fixed: Editing the Parent field on the Asset record is now restricted.
    Version 2.15.0 - December 2025
    New: The Investigative service model is added to classify investigative cases by offense type, such as fraud, assault, or cybercrime, based on standardized taxonomies like the FBI’s NIBRS offense codes. This model is purpose-built for investigative case classifications. It aids in routing, reporting, and analytics, and supports both national standards and local agency needs.
    Version 2.14.0 - November 2025
    • What's New:
      • 1. Introduced new Multimedia production equipment model categories. These model categories improve visibility, tracking, and management of complex assets used by broadcasters, studios, and production houses.
        • Multimedia Production Equipment
        • Media Control and Routing Equipment
        • Contribution Equipment
        • Audio Production Equipment
        • Video Production Equipment
        • Video Playout Equipment
        • Video Precision Monitor
        • Signal Processor and Amplifier
        • Broadcast Sync Generator
        • Teleprompter
        • Production Camera
        • Stage and Studio Lighting
      • 2. Created the new Multimedia Production Equipment Model (sn_ent_mm_prod_equip_model) class and Multimedia Production Equipment Asset (sn_ent_mm_prod_equip_asset) class.
    Version 1.0.1 - September 2022
    App name was updated from Enterprise Model and Asset Classes to Expanded Model and Asset Classes
    Version 1.0.0 - August 2022
    The Enterprise Model and Asset Classes app is the single source for all new, out-of-the-box, Enterprise model classes, asset classes, and model categories defined by ServiceNow. This app requires the installation of the Asset Management plugin (com.snc.asset_management).