Visa Spoke release notes

  • Release version: Store
  • Updated May 5, 2026
  • 3 minutes to read
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    Summary of Visa Spoke release notes

    The Visa Spoke for ServiceNow integrates Visa's REST APIs into the ServiceNow platform, enabling customers to efficiently access payment and security data. This integration supports transaction searches, merchant collaboration, dispute management, and other Visa-related functions with enhanced security. It facilitates dispute resolution and data access while allowing customers to build complex workflows by combining the Visa Spoke with other ServiceNow spokes.

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    Key Features and Enhancements

    • Dispute Management Improvements: Enhanced dispute questionnaire submissions, exception request alignments with Visa APIs, support for new data fields in fraud and pre-arbitration workflows, and inclusion of merchant acceptance indicators for better dispute tracking.
    • Data Accessibility: Updated responses now include JSON formatted data and raw Visa responses, aiding in troubleshooting and detailed transaction analysis.
    • New Actions and Workflow Support: Added Builder and Parser versions of key actions such as Look up Image, Look up Report Output, Download and Attach Image, and Look up Associated Transaction List to streamline workflow creation.
    • Visa Dispute Intelligence (VDI) Integration: Supports fetching VDI scores to provide metrics for informed dispute resolution decisions.
    • Hypersearch Functionality: Introduced improved search capabilities for faster and more effective dispute resolution.
    • Consistency and Usability Enhancements: Standardized field names and labels for clarity, added multilingual translations, and fixed naming inconsistencies across integration components.
    • Stop Payment Service Support: Added spoke actions to enable Visa Stop Payment Service via Integration Hub.

    Fixes and Reliability Enhancements

    • Resolved issues with dispute questionnaire regressions and attachment naming in arbitration workflows for proper file handling.
    • Fixed problems related to input handling in subflows, empty input values, and output object structures to improve workflow reliability.
    • Corrected data type mismatches in dispute category and amount fields to ensure accurate data processing.
    • Addressed missing API endpoints and resource paths to maintain seamless API connectivity.

    Practical Benefits for ServiceNow Customers

    By using the Visa Spoke, ServiceNow customers can automate and enhance their payment dispute processes, improve data accuracy and accessibility, and streamline workflows involving Visa payment data. The spoke’s continuous updates ensure alignment with the latest Visa API revisions and provide new features like dispute intelligence scoring and advanced search, enabling customers to make better-informed decisions and efficiently manage disputes at scale.

    Version history for the Visa Spoke application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.5.2 - May 2026
    Fixed: Fixed dispute questionnaire spoke regression issue
    Version 2.5.1 - April 2026
    • Changed:
      • Updated dispute lookup responses to include JSON formatted data and raw response from Visa for better data accessibility and troubleshooting.
      • Enhanced transaction detail lookups to include raw response data from Visa alongside structured transaction information.
      • Updated dispute questionnaire submission to support additional fields and validation requirements per Visa revision 26.1.
      • Updated exception request submission to align with latest Visa API specifications.
      • Updated fraud bundle dispute questionnaire to support new data fields required by Visa.
      • Enhanced dispute pre-arbitration detail lookups to support new request parameters and response fields.
      • Updated dispute detail responses to include merchant acceptance indicator field for better dispute tracking.
      • Fixed attachment object naming in arbitration and compliance workflows for proper file handling.
      • Added translations for multiple languages to support global users.
    Version 2.4.0 - March 2026
    • New:
      • Added a copy of the **Look up Image** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Look up Report Output** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Download and Attach Image** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Look up Associated Transaction List** action as a Builder and Parser action; marked the existing action as Deprecated.
    Version 2.2.2 - December 2025
    Fixed: Look up Dispute Pre Arbitration Details Response Parser: Resolved an issue with the output object structure in the action type definition by removing unnecessary metadata fields. This ensures proper action status handling and improves reliability of workflow executions.
    Version 2.2.1 - October 2025
    • New:
      • Visa 25.2 Integration: Added new fields for Visa spoke integration, enhancing the dispute management capabilities. Supports fetching the Visa Dispute Intelligence (VDI) score, which provides essential metrics for informed decision-making throughout the dispute process.
      • Hypersearch Functionality: Implemented new hypersearch features as part of Visa 25.2 revision, providing improved search capabilities for dispute resolution.
    • Changed:
      • Label Improvements: Updated label from "Info" to "Information" across multiple action definitions, enhancing clarity and consistency in the user interface.
      • Field Name Standardization: Changed "Probability Of Success" to "Probability of Success" for better readability and consistency.
      • Field Label Enhancement: Expanded abbreviated label "Include Prediction Details Ind" to the more descriptive "Include Prediction Details Indicator" for improved user understanding.
    • Fixed:
      • Resolved issue with inconsistent field labeling by changing "Include Prediction Details Ind" to "Include Prediction Details Indicator".
      • Field Naming Consistency: Fixed inconsistencies in field naming conventions across the Visa integration components.
    Version 2.0.0 - May 2025
    • New: Added spoke actions to support the Visa Stop Payment Service in Integration Hub.
    • Fixed: Resolved an issue with missing API Endpoint and Resource path in spokes.
    Version 1.3.0 - April 2025
    Changed
    • Modifies VISA actions with respect to visa 25.1 revision
    Version 1.2.3 - March 2025
    Fixed the issue with improper empty inputs that are being passed when subflows are called through scripts.
    Version 1.2.2 - February 2025
    • Added:
      • New spoke to download and attach an image from a Visa document ID.
      • New spoke to accept a dispute.
    • Improvement:
      • Added more fields in output of the spoke action
    • Fixes:
      • Updated the internal name of the case filing amount in the spoke action.
      • Corrected the Dispute Category from string type to object.
      • Corrected the Dispute amount from string to object.
      • Fixed issues by cleaning up invalid input values of the spoke action.
      • Modified the input structure for a spoke.
    Version 1.1.1 - October 2024
    Changed: Updated all actions with Visa Resolve Online (VROL) Release 24.2 revision changes as released by Visa.
    Version 1.0.1 - May 2024
    Fixed category mismatches in Actions.
    Version 1.0.0 - February 2024

    The Visa spoke allows ServiceNow to connect with Visa's REST APIs, providing customers quick access to payment, and security data. Customers can use the spoke to search for transactions, collaborate with merchants, manage disputes, and perform other functions with updated security. It also enables them to resolve disputes, access data, and utilize other features. By integrating with the ServiceNow platform and other spokes, customers can create more complex workflows to fit their needs.