Visa Spoke release notes

  • Release version: Store
  • Updated May 5, 2026
  • 3 minutes to read
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    Summary of Visa Spoke release notes

    The Visa Spoke integrates Visa's REST APIs with the ServiceNow platform, enabling customers to access payment and security data efficiently. It supports transaction searches, dispute management, merchant collaboration, and other Visa-related functions. By leveraging this spoke, ServiceNow customers can build complex workflows tailored to their operational needs while ensuring secure and streamlined processes.

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    Key Features

    • Dispute Management Enhancements: Support for Visa Dispute Intelligence (VDI) scores, updated dispute questionnaire fields, improved dispute lookup details, and new data fields for arbitration and compliance workflows.
    • Integration Updates: Frequent alignment with Visa API revisions (such as Visa 25.1, 25.2, and revision 26.1), ensuring customers work with the latest standards and data formats.
    • New and Improved Actions: Addition of Builder and Parser versions of key actions like image lookup, report output, and transaction list retrieval for better workflow customization; stop payment service support added in Integration Hub.
    • Data Accessibility Enhancements: Inclusion of raw JSON response data alongside structured outputs for improved troubleshooting and data analysis.
    • Localization: Added translations for multiple languages to support global users.
    • Consistency and Usability Improvements: Standardized field names and labels for clarity, fixed input handling issues, and improved action reliability and workflow execution.

    Key Outcomes

    • Improved dispute resolution capabilities with enriched data and new search functionalities.
    • Enhanced integration reliability and compliance with Visa API updates, reducing operational friction.
    • Greater flexibility in workflow design through updated and new spoke actions supporting complex use cases.
    • Better global usability with multi-language support and clearer user interface elements.
    • More efficient troubleshooting and data handling via access to raw API responses and consistent data structures.

    Version history for the Visa Spoke application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.5.2 - May 2026
    Fixed: Fixed dispute questionnaire spoke regression issue
    Version 2.5.1 - April 2026
    • Changed:
      • Updated dispute lookup responses to include JSON formatted data and raw response from Visa for better data accessibility and troubleshooting.
      • Enhanced transaction detail lookups to include raw response data from Visa alongside structured transaction information.
      • Updated dispute questionnaire submission to support additional fields and validation requirements per Visa revision 26.1.
      • Updated exception request submission to align with latest Visa API specifications.
      • Updated fraud bundle dispute questionnaire to support new data fields required by Visa.
      • Enhanced dispute pre-arbitration detail lookups to support new request parameters and response fields.
      • Updated dispute detail responses to include merchant acceptance indicator field for better dispute tracking.
      • Fixed attachment object naming in arbitration and compliance workflows for proper file handling.
      • Added translations for multiple languages to support global users.
    Version 2.4.0 - March 2026
    • New:
      • Added a copy of the **Look up Image** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Look up Report Output** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Download and Attach Image** action as a Builder and Parser action; marked the existing action as Deprecated.
      • Added a copy of the **Look up Associated Transaction List** action as a Builder and Parser action; marked the existing action as Deprecated.
    Version 2.2.2 - December 2025
    Fixed: Look up Dispute Pre Arbitration Details Response Parser: Resolved an issue with the output object structure in the action type definition by removing unnecessary metadata fields. This ensures proper action status handling and improves reliability of workflow executions.
    Version 2.2.1 - October 2025
    • New:
      • Visa 25.2 Integration: Added new fields for Visa spoke integration, enhancing the dispute management capabilities. Supports fetching the Visa Dispute Intelligence (VDI) score, which provides essential metrics for informed decision-making throughout the dispute process.
      • Hypersearch Functionality: Implemented new hypersearch features as part of Visa 25.2 revision, providing improved search capabilities for dispute resolution.
    • Changed:
      • Label Improvements: Updated label from "Info" to "Information" across multiple action definitions, enhancing clarity and consistency in the user interface.
      • Field Name Standardization: Changed "Probability Of Success" to "Probability of Success" for better readability and consistency.
      • Field Label Enhancement: Expanded abbreviated label "Include Prediction Details Ind" to the more descriptive "Include Prediction Details Indicator" for improved user understanding.
    • Fixed:
      • Resolved issue with inconsistent field labeling by changing "Include Prediction Details Ind" to "Include Prediction Details Indicator".
      • Field Naming Consistency: Fixed inconsistencies in field naming conventions across the Visa integration components.
    Version 2.0.0 - May 2025
    • New: Added spoke actions to support the Visa Stop Payment Service in Integration Hub.
    • Fixed: Resolved an issue with missing API Endpoint and Resource path in spokes.
    Version 1.3.0 - April 2025
    Changed
    • Modifies VISA actions with respect to visa 25.1 revision
    Version 1.2.3 - March 2025
    Fixed the issue with improper empty inputs that are being passed when subflows are called through scripts.
    Version 1.2.2 - February 2025
    • Added:
      • New spoke to download and attach an image from a Visa document ID.
      • New spoke to accept a dispute.
    • Improvement:
      • Added more fields in output of the spoke action
    • Fixes:
      • Updated the internal name of the case filing amount in the spoke action.
      • Corrected the Dispute Category from string type to object.
      • Corrected the Dispute amount from string to object.
      • Fixed issues by cleaning up invalid input values of the spoke action.
      • Modified the input structure for a spoke.
    Version 1.1.1 - October 2024
    Changed: Updated all actions with Visa Resolve Online (VROL) Release 24.2 revision changes as released by Visa.
    Version 1.0.1 - May 2024
    Fixed category mismatches in Actions.
    Version 1.0.0 - February 2024

    The Visa spoke allows ServiceNow to connect with Visa's REST APIs, providing customers quick access to payment, and security data. Customers can use the spoke to search for transactions, collaborate with merchants, manage disputes, and perform other functions with updated security. It also enables them to resolve disputes, access data, and utilize other features. By integrating with the ServiceNow platform and other spokes, customers can create more complex workflows to fit their needs.