ITOM Content Service release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of ITOM Content Service release notes

    The ITOM Content Service application on the ServiceNow Store provides continuous updates to enhance IT Operations Management through improved content synchronization, discovery, and integration features. The release notes detail version history with new features, fixes, and changes designed to optimize discovery data accuracy, access control, and integration with ServiceNow modules.

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    Key Features

    • Access Control Enhancements: Version 1.8.0 introduces predefined query access controls for all ITOM Content Service tables, enabling better security and governance over content data.
    • Data Sharing and Opt-in Capabilities: Starting from version 1.6.3, customers can opt in to share Service Info data of mapped candidates, gaining access to the Application Service Candidate table for deeper insights.
    • Improved Service Mapping Integration: Enhanced service info in version 1.5.2 provides more accurate application service candidate data, supporting better service modeling.
    • File-Based Discovery Integration: Introduced in version 1.4.2, the service populates file information tables, improving file-related discovery data accuracy.
    • Process Fingerprints and SNMP OIDs Sharing: Opt-in to share process fingerprints and SNMP System OIDs with the Continuance Delivery System (CDS) enables AI-generated application fingerprints and curated SNMP OIDs delivered back to instances weekly.
    • Dynamic Content and Visualization: Version 1.2.8 adds an application and Service Mapping visualization map, along with a Dynamic Content table and streamlined category activation options to tailor content setup.

    Key Fixes and Improvements

    • Resolved syncing issues for product and publisher names containing special characters such as forward slashes or parentheses (v1.7.1).
    • Fixed integration problems with Software Asset Management, including eliminating duplicate file detail records and probe compatibility (v1.5.2 and v1.2.8).
    • Addressed errors related to File-Based Discovery dependencies and scope mismatches during candidate sync operations (v1.5.1).
    • Improved CDS download management and ensured sync reliability even with special characters in product names (v1.4.2).
    • Enhanced SAM integration and added mechanisms to clean up incorrect SNMP OID tagging (v1.5.1).

    Practical Implications for ServiceNow Customers

    By adopting the latest ITOM Content Service releases, customers can expect more secure and accurate content management with automated syncing of updated discovery and service mapping data. The opt-in data sharing with CDS leverages AI to continuously improve application fingerprints and SNMP OIDs, enhancing discovery precision. Visualization tools and dynamic content management support better operational insights and customization of discovery content based on organizational needs.

    These updates help ServiceNow customers streamline ITOM processes, reduce manual cleanup efforts, and maintain an up-to-date and well-governed CMDB and service mapping environment.

    Version history for the ITOM Content Service application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.0 - June 2026
    New: Control access through predefined query access controls for all ITOM Content Service tables.
    Version 1.7.1 - March 2026
    Fixed: Smart Content Candidates Sync now correctly validates and syncs product and publisher names that contain forward slashes or parentheses.
    Version 1.6.3 - December 2025
    New: Opt in to share the Service Info data of mapped candidates and gain access to the Application Service Candidate [application_service_candidate] table.
    Version 1.5.2 - September 2025
    • Changed: Enhanced service info provided to Application Service Candidates in Service Mapping to provide more accurate and useful information.
    • Fixed: Minor fixes for SAM integration and probe compatibility.
    Version 1.5.1 - May 2025
    • Fixed:
      • Added a dependency for File-Based Discovery (FBD) to fix the error "Rule entry under cmdb_ci_hardware identifier using non-existent tables is ignored during identification" when FBD wasn't installed (PRB1827349).
      • On the Process Classifications form, the "Sync candidates" and the "Sync From CDS" buttons are now displayed only in the Global scope to fix the issue that records get the scope of the current scope during syncing (PRB1808614).
      • Added a delete mechanism for incorrect SNMP OID tagging to clean up unnecessary SNMP OIDs in the customer environment (PRB1804969).
    Version 1.4.2 - November 2024
    • New:
      • ITOM Content Service using file-based Discovery populates the File Information [cmdb_file_information] table.
      • ITOM Content Service records synced from the Continuance Delivery System (CDS) display smart_content as the value in the Updated by field.
    • Fixed:
      • CDS better manages downloads across instances.
      • Sync works even if a product contains special characters.
    Version 1.3.1 - August 2024
    • New: UT framework
    • Fixed: SAM Integration improvements
    • Removed: Smart Content Dashboard deprecation (See the Content 360 documentation)
    Version 1.2.10 - July 2024
    Compatibility for the new ITOM Content Service Plugin.
    Version 1.2.8 - May 2024
    • New:
      • An application and a Service Mapping visualization map are constructed to gain insights into its constituent components and their interactions
      • For file-based discovery, the product and publisher information from the classifier is included in the unidentified file information
      • A predefined list of set-up categories is added to the opt-in activation, to streamline the process
        • Basic - activate several categories
        • Advanced - activate more categories
        • Expert - give the user the option to choose what to activate
      • A Dynamic Content table is added.
    • Fixed: The integration of Smart Content with Software Asset Management- the issue of duplicate "FileDetails" records in Trigger Probes is resolved byclassifier fixes.
    Version 1.2.4 - February 2024
    ITOM Content Service Opt-in to share the processes fingerprints and SNMP System OIDs data to the Continuance Delivery System (CDS) infrastructure. Shared anonymous datasets from all discovery customers will be used by AI Librarians to create application fingerprints (process classifiers) and the curated SNMP OIDs, and application fingerprint data will be delivered back to the customer instances. Content Service deliver new process classifiers / SNMP OIDs every week.