Event Management Connectors release notes

  • Release version: Store
  • Updated June 11, 2026
  • 10 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Event Management Connectors Release Notes

    The Event Management Connectors in ServiceNow enable seamless integration with various monitoring and observability tools to collect, correlate, and manage events and metrics within your IT Operations environment. These connectors support both push and pull mechanisms and facilitate real-time alerting, anomaly detection, and metric visualization by ingesting data from leading platforms such as Datadog, Dynatrace, SolarWinds, Kafka, AWS, Azure, and many others.

    Show full answer Show less

    Regular updates enhance functionality, security, and compatibility, ensuring smooth integration with evolving monitoring technologies and ServiceNow platform releases.

    Key Features

    • Wide Integration Support: Connectors cover a broad spectrum of monitoring tools including Datadog, Dynatrace, SolarWinds, Kafka, AWS, Azure Monitor, Zabbix, Nagios, IBM Netcool, vRealize, and more.
    • Advanced Authentication: Support for OAuth, API Key, HMAC, SCRAM SASL, and other modern authentication methods to enhance security and ease of integration.
    • Metric and Event Collection: Ability to collect both metrics and events, supporting vendor-neutral frameworks like OpenTelemetry (OTel) for Kubernetes and other environments.
    • Multi-account and Domain Support: Features like AWS multi-account event routing via SNS and custom domain separation for push and pull connectors improve scalability and security.
    • Integration Launchpad: Streamlined interface to configure and manage connectors, including new additions such as Datadog and Dynatrace metric connectors.
    • Bi-Directional Updates: Some connectors, like IBM Netcool and LogicMonitor, support two-way synchronization between ServiceNow and external monitoring systems.
    • Tag Extraction and Event Enrichment: Enhanced handling of tags and additional event information to support better alert correlation and incident management.
    • Performance Improvements: Features like gzip compression for OTel metric connector and retry mechanisms for event loss reduce latency and data loss risks.

    Important Fixes and Enhancements

    • Resolved issues with incremental event fetching, event timestamp accuracy, and event payload processing to ensure reliable data ingestion.
    • Fixed connector failures related to large data sets, time zone handling, and authentication errors across multiple connectors.
    • Improved compatibility with latest versions of monitoring tools such as SCOM 2025, Zabbix 6.0+, Grafana 9.2.5, and vRealize 8.10.
    • Security enhancements addressing credential handling and API usage for safer operations.

    Practical Benefits for ServiceNow Customers

    • Streamlined Monitoring Integration: Customers can quickly connect ServiceNow Event Management to their existing monitoring tools, reducing manual configuration and operational overhead.
    • Enhanced Event and Metric Visibility: Real-time ingestion and visualization of metrics and events facilitate proactive IT operations management and faster incident response.
    • Scalability and Security: Support for multi-account routing, modern authentication protocols, and domain separation help meet enterprise security and scalability requirements.
    • Reduced Onboarding Effort: Features such as AWS multi-account event routing significantly cut down setup complexity and time.
    • Improved Reliability: Continuous fixes and performance improvements ensure connectors operate smoothly even in complex or high-volume environments.

    Next Steps for Customers

    • Review connector compatibility with your monitoring tools and ServiceNow platform version via the ServiceNow Store listing.
    • Leverage the Integration Launchpad for simplified connector configuration and management.
    • Implement recommended authentication methods such as OAuth or API Key for secure data exchange.
    • Stay updated with the latest connector versions to benefit from new features, bug fixes, and security enhancements.

    Version history for the IT Operations Management Event Management Connectors on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.19.4 - June 2026
    • Changed:
      • Enhanced OTel metric connector to support Kubernetes metrics out of the box.
      • Enhanced OTel metric connector to support gzip compression to improve the performance.
      • Added explicit dependency on API Key and HMAC Authentication, IntegrationHub Action Step - SSH, IntegrationHub Action Step - PowerShell plugins.
    • Fixed:
      • PRB2019385 - SOW Integrations Launchpad Metrics Pull Connector Overview tab does not load when connector gathers metrics for large number of hosts
      • PRB1994893 - Incremental event fetching fails for IBM Netcool events lacking "hostAddress" causing repeated full data syncs instead of incremental updates and missing "serial" field in additional info
      • PRB2000022 - Netcool connector bi-directional connection not working
      • PRB2013093 - DataDog push connector instructions needs to be updated
      • PRB2012580 - Sub Flows in Flow Designer related to the EM Connectors Plugin cannot be opened.
    Version 2.18.2 - March 2026
    • New:
      • Implemented OTel Metric Push Connector to push metrics from OTel (OpenTelemetry) vendor-neutral open source Observability framework.
      • DataDog metric connector is available under SOW Integration Launchpad
      • Enhance SolarWind event connector to support collecting data from AlertHistory table on SolarWinds
    • Changed: Added support for SCRAM SASL credential type in Kafka Consumer Metric connector
    • Fixed:
      • PRB1980000 - PRTG Connector Instance not polling/creating Events
      • PRB1988250 - Time of event is not correct for custom mid connector when incoming time is in yyyy-MM-dd HH:mm:ss format and PST time zone
      • PRB1971144 - SCRAM SASL credential type is not working for Kafka Consumer Metric connector
      • PRB1990493 - MID WebService Event Listener Contexts is not required for Push Connector Metrics Connector
      • PRB1947827 - LogicMonitor bi-directional update does not process all records in ECC Output Connector probe
      • PRB1987116 - Dynatrace metric connector query window is always 60 mins irrespective of last_kpi_signature
      • PRB1965410 - Missing advanced configuration options on some integrations for SRM users
      • PRB1954224 - Severity is missing on Additional Information field on event for custom MID push Connector
    Version 2.17.1 - December 2025
    • New:
      • Support OAuth for Kafka Connector - Starting in version 2.17.1, you can use OAuth authentication with the Kafka connector, allowing you to securely connect and manage access without storing or sharing static credentials.
      • Kafka Metric Connector - Starting in version 2.17.1, you can use the new Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence for real-time monitoring, anomaly detection, and alerting.
      • Datadog Metric Connector - Starting in version 2.17.1, you can use the out-of-the-box Datadog metric connector to integrate Datadog metrics with ServiceNow Metric Intelligence, enabling anomaly detection, metric visualization, enrichment, and correlation of metric anomalies with events and log alerts.
      • Support AWS Event connector across subscriptions - Starting in version 2.17.1, you can forward events from thousands of AWS accounts through a single aggregator account using multi-account AWS SNS event routing, reducing manual setup from 2500 configurations to one and cutting onboarding effort by up to 90%.
      • Integration Launchpad pages for Dynatrace metric connector - Starting in version 2.17.1, you can use the Dynatrace metric connector from the Integration Launchpad to bring metrics from Dynatrace into ServiceNow Metric Intelligence for visualization, enrichment, dynamic thresholds, and anomaly detection.
      • SCOM 2025 version support - Starting in version 2.17.1, you can now check SCOM 2025 compatibility with the current code, ensuring that the connector setup, alert collection, and Metric Intelligence data ingestion work seamlessly with the latest SCOM release. This helps maintain integration reliability, reduces configuration errors, and ensures smooth upgrade readiness.
    • Fixed:
      • PRB1948286 - Last Event Forwarding Error message is not cleared even though forwarding is success in next attempt
      • PRB1927558 - LogicMonitor Push Connector listener responds with an error if the payload includes New Zealand timezone abbreviation (or other common timezones)
      • PRB1932728 - Use of unsupported api - GlideDateTime in custom MID push connector script
      • PRB1916506 - SolarWinds connector pulling unexpected data on first run
      • PRB1928054 - Zabbix Connector default port and protocols are inconsistent.
    Version 2.16.1 - August 2025
    • New: Added support for SolarWinds metric connector in Integration Launchpad.
    • Fixed:
      • PRB1879082 - Zabbix Connector Event Loss Risk - implement retry for failure cases
      • PRB1877907 - Event Forwarding not carrying over domain and domain path
      • PRB1904380 - NagiosXI_V2 Connector Definition ecc agent script include prints apikey in clear text in Mid Server logs
      • PRB1877907 - Event Forwarding not carrying over domain and domain path
    Version 2.15.1 - May 2025
    • Starting with the May release, you can configure metric connector instances for Nagios, SolarWinds, and Zabbix monitoring tools to receive metrics directly from these monitoring tools.
    • New:
      • Nagios Metrics Connector
      • SolarWinds Metrics Connector
      • Zabbix Metrics Connector
    • Changed: Certified SolarWinds Events Connector to support SolarWinds version 2024.1
    • Fixed:
      • PRB1851380 Kafka Consumer connector error:org.apache.kafka.common.KafkaException: Failed to construct kafka consumer
      • PRB1830633 Metric name and type is UUID rather than readable text for source "vRealize"
      • PRB1825234 Zabbix Event Management Connector Does Not Work OOTB With Zabbix Servers Installed With Front End NGINX Web Server
      • PRB1854696 Azure Monitor Bi directional connector not working with multiple tenant ID
    • Removed:
      • Known Issues: Metrics are duplicated in Metric Types and Metric to CI tables, if both Old and New MI Connectors are used simultaneously.
      • KE Article: KB2054552
    Version 2.12.0 - November 2024
    • New:
      • Added API Key authentication support for push connectors
      • Handled tags for Dynatrace and Datadog connectors - extracted tags from payload and added them to additional info of the event.
      • Refactor OOB AWS push connector event rules to support 'apply additional matching rules'
      • Refactor OOB pull connector event rules to support 'apply additional matching rules'
    • Fixed:
      • PRB1806047 - ICINGA EM Connector is not able to pull events from source.
      • PRB1792787 - Time of event is not being correctly populated
      • PRB1784956 - VMWare vRealize event pull connector not returning Node field for certain event types
      • PRB1798193 - The getComponents function to query Solarwinds event fetch fails if there too many values for the query
      • PRB1789798 - Integrations Launchpad error if there is MID Web server context is not configured
    Version 2.11.2 - August 2024
    • New: Dynatrace Metric Connector
    • Updated:
      • Refactored OOB push connector event rules to support 'apply additional matching rules'
      • Certified other authentication support for below connectors
        • Dynatrace Event Connector
        • DataDog Event Connector
    • Fixed:
      • vRealize event pull connector doesn't support different authentication types
      • SolarWinds EM Connector goes OutOfMemory when loading in too many records
      • Apache Kafka Consumer Connector Instance Fails event collection when JSON contains null values
      • The script "AWS Events Transform Script" is throwing error with custom domain implementation when using "sn_em_connector/em/inbound_event/aws" endpoint
      • Dynatrace Monitor push connector to support new Dynatrace payload format
    • Known Issues: VMWare vRealize event pull connector not returning Node field for certain event types
    Version 2.10.0 - June 2024
    • New: Grouping Azure Monitor alerts using the 'Alert Processing Rules Correlate Events' feature in the Azure Portal.
    • Fixed:
      • Azure Monitor Bi-directional connector throws "Alert Updation Failed" error and stays like that even after getting new Alerts
      • Incorrect timestamp conversion for the OBM connector, which is causing not able to query for the events and create in instance
      • IBM Netcool connector bi directional not working when alert identifier has underscores
      • Push connector "Azure Monitor Push Connector" binds it with object_id_1 instead of object_id causing binding to fail
      • Zabbix pull connector is changing the severity of closing events to 'clear' instead of maintaining the same severity as the original event payload
    Version 2.9.1 - April 2024
    • Fixed:
      • Security fix
      • SCOM featured metrics are not working if Event Management Connectors app is installed prior to Metrics Intelligence plugin
      • Netcool connector generated incorrect mapping in event's additional_info
      • OBM Connector provides \\\\n instead of \n in the event additional information
      • Issue in vRealizeJS_v2 script : vRealize_V2 connection stops working for one event - em_event not created
      • Azure Alert auto-close from Closing events not working
      • Custom mid type connector event is giving old time.
    • New:
      • Assignment Group (Team-based integration) support added from Integration Launchpad.
      • SCOM Metric Connector
    • Changed: Renamed Now on Now Connector job name from 'Event Sync' to 'Event Forwarding'
    Version 2.7.0 - November 2023
    • New:
      • Now on Now connector
      • BMC Truesight V2 connector
    • Changed:
      • Changed Kafka Pull Connector to support SSL and SASL_SSL authentication types
      • Changed Lightstep Push Connector to support ServiceNow Destination type on the Lightstep platform
      • Changed Zabbix connector to support Zabbix 6.0+ version
      • Changed NewRelic connector to support NewRelic version6.4.6.
    • Fixed:
      • All things Zabbix (6.0+) need to be updated as per their documentation
      • Alerts not being sent to SN instance/ erroring out when the timezone is IST.
      • Connector instance Event collection failure after Event Management Connectors plugin upgrade to v2.6
    Version 2.6.0 - August 2023
    • New:
      • Custom domain separation support for Push Connectors (Vancouver only)
      • Custom domain separation support for Pull Connectors in store (Vancouver only)
      • Connector instances support for Push Connectors (*MID Push Connector instances are supported from Vancouver)
      • Tags support for Connectors (Only works with Integration Launchpad)
      • Allow Event Mgmt Admin user to create/modify push connector parameters
    • Fixed:
      • Event Management Azure Monitor Not Correlating Events to Alerts Correctly
      • Bi-directional script is causing Azure Alerts to "Closed" even when the Alert state is "Open".
      • ThousandEyes sending event with error state after deleting sys_id from Url
      • Aws push connector is throwing wrong response if header is missing
      • Fixed empty JSON string error in ThousandEyes connector
    Version 2.5.0 - February 2023
    • Changed:
      • Grafana push connector (upkeep): Grafana 9.2.5 version certified
      • vRealize push connector (upkeep): vRealize 8.10 version certified
    • Fixed: Azure Monitor - ServiceHealth Alert with Subscription not working
    Version 2.4.0 - November 2022
    • New:
      • Zabbix V2 Pull Connector
      • Localization (i18n) on-boarding for stored apps
    • Fixed:
      • Security fix
      • Azure Monitor Connector default message key not working.
      • Existing Event Rules/Event Field mappings not working for V2 Connectors.
    Version 2.3.0 - August 2022
    • New:
      • ScoutAPM push connector
      • Honeycomb push connector
      • Kafka pull connector
      • Remediation actions using IH spokes
    • Changed:
      • Certify a new version of OpsView pull connector
      • Certify new version of P5 pull connector (upkeep)
    • Fixed: vCenter connector stuck in attempt status when receiving deleted alarms
    • Known Issues: Remediation actions: When we have multiple credentials in credential alias, the Powershell action will pick the credentials randomly and fails.
    Version 2.2.0 - May 2022
    • New:
      • Sentry push connector
      • Catchpoint push connector
      • IBM Instana push connector
    Version 2.0.0 - February 2022
    • New: Sumologic push connector
    • Changed:
      • Realize pull connector (upgrade)
      • vCenter pull connector (upgrade)
      • Added support of severity and timezone in ThousandEyes connector
    • Fixed:
      • Time variable is not defined in the Icinga connector script getIcingaTime function
      • Netcool_V2 causing failure records in em_connector_update_queue table
      • API 'thresholdValue' not being used in additional info for googlemonitor source
    Version 1.9.0 - December 2021
    • Changed:
      • Nagios XI (Version: 5.8.6)
      • Icinga2 (Version: 2.13)
      • PRTG (Version: 21.3)
    Version 1.8.2 - October 2021
    • New:
      • Oracle Cloud connector
      • Prometheus connector
      • ThousandEyes connector
    • Changed: Azure monitoring connector enhacements - bi-directional connector
    • Fixed: OBM connector - error handling for authentication failure
    Version 1.7.0 - September 2021
    New: Lightstep connector
    Version 1.6.0 - August 2021
    • New: Logicmonitor push connector (bi-directional)
    • Changed:
      • OBM connector changes - handling duplicate events and source field
      • AWS push connector - closing events changes
      • GCP push connector changes - update severity and incident id
    • Fixed:
      • PRB1510348 - When OBM server is down test connector fails with "TypeError: Cannot convert null to an object" error & Last event collection status will be success.
      • PRB1509225 - Unable to get AWS events into em_event table when using a Gov-Cloud AWS SNS Endpoint
      • PRB1507379 - OBM connector fails with "OBM API Connection Error when getting Events" error
      • PRB1501455 - SAP connector not receiving clear events
      • PRB1497851 - Azure "Log Analytics workspace" alerts are binded to workspace object, instead of the computer set in the dimension
      • PRB1489389 - Nagios Connector creates unnecessary Critical events.
    Version 1.5.0 - June 2021
    • New: Azure connector on MID GCP connector on MID OBM connector
    • Changed: Optimized Event Rules and Event Mapping Update all connectors to consistently return the sys_id of the event created Datadog connector returns the sys_id of the event created Azure Common Schema - Changes on Configuration Item Event Management Connector - Binding Rules (Azure , Datadog , DynaTrace , New Relic) Fixed Removed
    Version 1.4.0 - April 2021
    New: Grafana webhook connector.
    Version 1.3.1 - February 2021
    • Two new integrations have been enabled with third party systems through the Push Connector mechanism.
      • Datadog: Allows integration between the Datadog monitoring system and the ServiceNow Event Management system.
      • Google Cloud Platform: Enables integration with GCP Monitor, and the pushing of alerts to ServiceNow using rest endpoints.
    • Additional changes include:
      • Changed event process to allow a flattened structure of the payload. This provides additional flexibility when using event rules for binding and alert creation.
      • Upgraded the Netcool Pull Connector integration with the bi-directional feature. This integration uses the REST APIs from Netcool and it updates the Netcool system when an alert is acknowledged in a ServiceNow instance.
    Version 1.2.0 - December 2020
    • New: Connector for New Relic and DynaTrace monitoring systems
    • Fixed:
      • Azure deduping issues for log alerts and metrics
      • Fixed AWS script for multiple dimensions
    Version 1.1.0 - October 2020
    • New:
      • Integration for collection of events from Azure Monitor to Event Management
      • SolarWinds connector; support for NetObject types added
      • BMC TrueSight connector
      • Amazon CloudWatch connector