Agent Client Collector Log Analytics release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Agent Client Collector Log Analytics release notes

    The Agent Client Collector Log Analytics (ACC-L) application on the ServiceNow Store provides enhanced log analytics capabilities by integrating Health Log Analytics with the Agent Client Collector. It serves as a unified AIOps agent when used alongside Agent Client Collector Monitoring (ACC-M), enabling efficient collection of metrics, events, and logs. The release notes document version history, feature enhancements, bug fixes, and security improvements to help ServiceNow customers maintain and optimize ACC-L deployments.

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    Key Features and Enhancements

    • Version 3.10.3 (June 2026): Added support for onboarding ACC Log Analytics data input through the SOW Integration Launchpad.
    • Version 3.6.1 (January 2024): Introduced environment variable support for log path configuration on Linux and Windows, plus a new out-of-the-box policy for Oracle WebLogic compatible with both platforms.
    • Versions 3.2.0 and 3.2.2 (August & October 2022): Dynamic support for Filebeat parameters, improved multiline configuration, and UTF streaming fixes for MSSQL ERRORLOG.
    • Version 3.1.0 (December 2021): Expanded support for log collection from Windows-installed applications and Windows event logs using Winlogbeat; introduced one-click ACC data input setup from MID Server form.
    • Version 3.3.10 (November 2022): Added guided setup to assist with rollout planning and basic configuration.

    Bug Fixes and Security Improvements

    • Multiple fixes addressing issues with multiline log processing, Windows log collection, and timeout handling in background checks.
    • Security enhancements implemented across several versions (notably 3.8.6 and 3.8.7) to improve overall application safety.
    • Updates to dependencies and configuration formatting fixes to ensure stability and compatibility with the latest ServiceNow platform releases (e.g., Zurich family certification in version 3.8.10).

    Practical Benefits for ServiceNow Customers

    • Streamlined log analytics deployment and configuration with guided setups and environment variable support.
    • Improved reliability and functionality in log collection across Windows and Linux environments.
    • Security and compatibility upgrades ensure ACC-L remains robust and aligns with ServiceNow platform updates.
    • Integration with the SOW Integration Launchpad supports smoother onboarding of log analytics data inputs.

    Version history for the Agent Client Collector Log Analytics application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.10.3 - June 2026
    Changed: Enhanced to support onboarding of ACC Log Analytics data input in the SOW Integration Launchpad.
    Version 3.9.1 - December 2025
    Fixed: PRB1910656 - Agents do not honor timeout on background checks. Background checks timeout should be 0 to run without timeout.
    Version 3.8.10 - August 2025
    • Fixed:
      • PRB1847482 ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 Grab windows logs not functioning as expected.
    • Note: This version certified on Zurich family version.
    Version 3.8.9 - March 2025
    • Fixed:
      • PRB1847482 - ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 - Grab windows logs not functioning as expected.
    Version 3.8.7 - January 2025
    • Security improvements
    • Bug fixes
    Version 3.8.6 - November 2024
    • Security improvements
    • Bug fixes
    Version 3.8.3 - August 2024
    • Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies
    • Fixed:
      • .yml tab-formatting issue
      • Other minor bug fixes
    Version 3.6.4 - May 2024
    Problem and security fixes.
    Version 3.6.2 - February 2024
    Added support for the Washington DC release.
    Version 3.6.1 - January 2024
    • New Features:
      • Changed log path configuration with added support for the environment variables on both Linux and Windows
      • Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.
    Version 3.5.0 - June 2023

    No significant updates.

    Version 3.4.0 - May 2023

    No significant updates.

    Version 3.3.10 - November 2022
    • New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.
    • Bug fixes
    Version 3.2.2 - October 2022
    • New:
      • Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.
      • Dynamic support for Filebeat parameters using ACC-L.
    • Fixed:
      • Multiline configuration issue.
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.
      • Security fixes.
    Version 3.2.0 - August 2022
    • New: Dynamic support for Filebeat parameters using the ACC-L
    • Fixed:
      • Multiline configuration issue
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF
      • Security fixes
    Version 3.1.0 - December 2021
    • New:
      • Support log collection of applications installed on Windows
      • Support log extraction for Windows event logs with Winlogbeat
      • ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form
      • Duplicate preprocessor and mapping scripts for ACC data inputs
    • Fixed: Navigate to Log Policies from menu or ACC data input
    Version 3.0.0 - September 2021
    The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.