Service Graph Connector for Qualys release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Qualys release notes

    The Service Graph Connector for Qualys is a ServiceNow-developed integration that enables seamless import of hardware assets from the Qualys platform into the ServiceNow Configuration Management Database (CMDB). It supports two Qualys APIs, allowing flexibility based on licensing: the Global Asset View API (requiring a CASM license) and the Qualys Asset Management and Tagging API (no CASM license required). This connector facilitates quick, secure, and reliable asset synchronization, enhancing your CMDB's accuracy and comprehensiveness.

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    Key Enhancements and Fixes by Version

    • Version 2.1.0 (June 2026): Introduced query ACLs across 13 Qualys tables to comply with ServiceNow Platform Security standards. The admin role was replaced by sgcadmin for more granular access control, which also inherits Guided Setup access through snhelpsetupplayer.
    • Version 2.0.9 (October 2025): Fixed manufacturer details population and synchronized Qualys object IDs with other discovery sources for Azure VMs. Removed unnecessary attribute retrieval to optimize performance.
    • Versions 2.0.7 to 2.0.5 (June to December 2024): Addressed data import issues such as removal of problematic custom attributes, improved network adapter and serial number mappings, and cleansing hostnames before ingestion. Also resolved software ingestion performance issues for the Global API.
    • Version 2.0.3 (November 2024): Added support for Google Cloud Platform (GCP) asset mapping. Limited import of open ports, volumes, tags, and software data by default to prevent memory issues. Enhanced credential handling with special character encoding and improved multi-instance configuration support.
    • Versions 2.0.2 to 2.0.1 (October to August 2024): Fixed server-to-VM relationship errors and various unhandled exceptions. Provided option to include/exclude software data for large imports and improved data source import limits during testing.
    • Version 2.0.0 (February 2024): Initial release marking the integration’s availability with dual API support and foundational capabilities to import Qualys hardware assets into the CMDB.

    Practical Benefits for ServiceNow Customers

    • Improved security and compliance through ACLs and refined role management.
    • Enhanced accuracy and consistency of asset data by synchronizing with multiple discovery sources and refining mappings.
    • Optimized data imports and performance by limiting unnecessary attributes and supporting large-scale imports with options to customize software data ingestion.
    • Expanded cloud asset coverage including Google Cloud Platform and Azure Virtual Machines.
    • Increased reliability with fixes to known errors and improved multi-instance support, enabling flexible deployments.

    These updates collectively help ServiceNow customers maintain a more secure, accurate, and efficient CMDB by leveraging Qualys asset data effectively within their ServiceNow environment.

    Version history for the Service Graph Connector for Qualys application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.1.0 - June 2026
    • The following enhancements and changes support internal security directives:
      • Query ACLs added across 13 Qualys SGC tables: asset details, NIC details, open port details, processor details, service details, software details, asset tags and cloud tags, computer/hardware CI mapping rules, and asset-import staging to align with ServiceNow Platform Security guidance.
      • The admin role for the Qualys SGC ACLs is replaced by the sgc_admin role for more granularity. The sgc_admin role additionally inherits the sn_help_setup_player role to preserve the Guided Setup access.
    Version 2.0.9 - October 2025
    • Fixed:
      • Manufacturer details are populated in the Qualys Service Graph Connector (SGC) as expected.
      • The Qualys SGC object_id is synchronized with other Discovery Sources for Azure Virtual Machines (VMs).
      • Unnecessary attributes retrieved by the Qualys SGC are ignored.
    Version 2.0.7 - June 2025
    Fixed: Removed the Custom attributes field from the service graph connector's import so it no longer causes problems with the payload.
    Version 2.0.6 - February 2025
    • Fixed:
      • Network adapter mapping.
      • Added serial number mapping.
    Version 2.0.5 - December 2024
    • Fixed:
      • The hostname is now cleansed before ingesting by Qualys SGC
      • Addressed performance issue for software ingestion for Global API.
    Version 2.0.3 - November 2024
    • New: Mapping for Google Cloud Platform (GCP) Assets.
    • Fixed:
      • Certain information such as open ports, volumes, tags, and software is not imported by default to address memory problems with the Asset Management API for the Qualys Service Graph Connector.
      • Special characters such as '%' are encoded so if included in the credentials they do not impact Connection tests.
      • Issues related to multi-instance functionality that permits you to configure multiple instances of Qualys in the Service Graph Connector.
    Version 2.0.2 - October 2024
    • Fixed:
      • The relationship between server and virtual machine.
      • Various unhandled errors.
    Version 2.0.1 - August 2024
    • Fixed:
      • You have the option to include or exclude software data for large imports.
      • Data source improvements so that Test load 20 records' imports a maximum of 20 records.
    Version 2.0.0 - February 2024
    • This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Qualys imports hardware assets from the Qualys product to the ServiceNow CMDB quickly, seamlessly, and securely. This service graph connector integration was developed by ServiceNow Engineering.
    • Two Qualys APIs are supported for importing data. Choose one and update a system property to activate it.
      • Global Asset View API -A CASM license is required.
      • Qualys Asset Management and Tagging API -A CASM license is not required.