Microsoft 365 for ServiceNow Reporting release notes
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Microsoft 365 for ServiceNow Reporting release notes
Microsoft 365 for ServiceNow Reporting enables organizational reporting managers to generate reports on ServiceNow data directly within Microsoft Word. It provides an auditable connection between documents and underlying data, enhancing reporting accuracy and traceability. The application is available on the ServiceNow Store, with system requirements and compatibility detailed there.
Show less
Key Features
- Modular Plugin Architecture: As of version 22.3.1 (June 2026), Microsoft 365 reporting is restructured as a standalone development plugin, which simplifies deployment and enhances modularity.
- AI-Generated Content Links Management: A Manage Links page now centrally displays AI-created references within reports, improving oversight of AI-generated content.
- Dynamic Filtering and Cascading Fields: Introduced in version 20.0.1 (February 2025), this feature allows dynamic filtering of fields and setting dependencies between related fields in the Microsoft 365 add-in, streamlining data entry.
- Claims Integration: The ability to create claims directly from Microsoft Word to ServiceNow was added in August 2025, with linkage to disclosure reports enabled in December 2025.
- Accessibility Improvements: Updates to icons and buttons in the Office 365 add-in ensure compliance with WCAG 2.2 standards, enhancing usability for users with disabilities.
- Security Enhancements: Multiple releases include important security fixes and support for explicit logout functionality.
- Performance Optimizations: Improved handling of additional filters and enhanced workspace experience, including zoom capabilities for users relying on assistive technologies.
- Added Functionalities: Support for PA visualizations and ability to copy disclosure numbers from the add-in improve reporting flexibility.
Key Outcomes
- Improved reporting efficiency by integrating ServiceNow data directly into Microsoft Word with dynamic filtering and claim creation capabilities.
- Enhanced compliance and audit readiness through auditable document-data links and better management of AI-generated content.
- Greater accessibility and usability for all users, including those with disabilities, through adherence to accessibility standards and improved UI elements.
- Increased security and data integrity with regular fixes and explicit logout support.
- Modular deployment options provide customers with flexibility to implement and manage the reporting plugin according to their organizational needs.
Version history for the Microsoft 365 for ServiceNow Reporting application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 22.3.1 - June 2026 (Australia)
-
- New:
- M365 reporting as a development plugin — Microsoft 365 reporting has been restructured as a standalone development plugin, improving modularity and deployment flexibility.
- AI-generated content links management — The Manage Links page now displays AI-generated content links, providing a centralized view of all AI-created references within reports.
- Changed:
- Business domain reference update — Updated the data model to reference the new GRC business domain structure as part of the Document Designer consolidation.
- Accessibility improvements — Icons and buttons in the O365 Add-in have been updated to meet minimum target size criteria for WCAG 2.2 compliance.
- Fixed: Business domain editing for ESG admin — Fixed an issue where ESG administrators were unable to edit Business Domain and Roles (read-only). Also resolved an issue where deleting a business domain left linked role mapping records with empty domain values.
- New:
- Version 22.0.1 - March 2026
- Fixed additional filters usage for reference fields.
- Optimized performance for showing additional filters in the add-in.
- Version 21.1.1 - December 2025 (Zurich)
- New: Added functionality to link claims created via the Microsoft 365 add-in to their corresponding disclosure reports.
- Version 21.0.1 - August 2025
- Enabled creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin.
- Version 20.1.1 - May 2025
- Fixed: Important security fixes.
- Version 20.0.1 - February 2025
- New:
- Dynamic filtering for Microsoft 365 for ServiceNow Reporting.
- Filter the fields dynamically and set up dependencies by using related fields. In the Microsoft 365 add-in, you can configure fields so that cascading filters are supported dynamically. You can select a value in a field and have the related fields automatically updated to show the relevant options. This process helps you to streamline data entry and improve efficiency.
- Dynamic filtering for Microsoft 365 for ServiceNow Reporting.
- Fixed: Minor improvements and bug fixes related to HTML content within the document.
- New:
- Version 19.1.0 - November 2024
-
- Fixed:
- Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
- Security fixes.
- Fixed:
- Version 19.0.2 - August 2024
-
- New:
- Added support for explicit logout functionality
- Added support for PA visualizations
- Added the ability to copy disclosure number from add-in
- New:
- Version 18.0.1 - February 2024
- Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word and establish an auditable link between the document and the data.