Planned Maintenance Management release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Planned Maintenance Management release notes

    The Planned Maintenance Management (PMM) application, available on the ServiceNow Store, provides enhancements, fixes, and new features to help customers efficiently manage planned maintenance activities. The release notes cover updates from version 1.0.4 (February 2023) through version 2.14.0 (June 2026), focusing on security, performance, role-based access, and migration capabilities.

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    Key Features and Improvements

    • Role-Based Access Control Enhancements: Starting in version 2.11.0 and further refined in 2.14.0, PMM introduced the planmaintadminrole to enable precise, role-driven access to planned maintenance modules without requiring full admin rights. Access control lists (ACLs) were updated for better security and reliability during upgrades and new installations.
    • Migration to Planned Work Management (PWM): Versions 2.7.0 and 2.9.0 added capabilities to migrate maintenance plans from PMM to PWM, including bulk migration support in 2.9.0. This streamlines transitioning maintenance plans while deactivating legacy plans and creating corresponding schedule occurrences in PWM.
    • Performance and Reliability Fixes: Multiple versions addressed performance improvements, including even load distribution for batch cleanup events (v2.12.0), optimized business rules to improve efficiency (v1.0.5), and fixes to the "Run on Demand" feature ensuring correct work order generation and scheduling (multiple versions from v1.2.2 through v2.4.3).
    • Data Accuracy Improvements: Version 2.9.0 enhances data integrity by automatically removing assets from maintenance plans when they no longer meet plan conditions, reducing manual maintenance.
    • User Interface Consistency: Updates in version 2.11.0 improved dictionary configurations and client-side logic to ensure fields are correctly read-only or editable, providing a consistent and predictable user experience.

    What This Means for ServiceNow Customers

    With these updates, customers gain more granular and secure control over who can access and manage planned maintenance tasks, improving governance and operational efficiency. The migration tools facilitate a smooth transition to Planned Work Management, aligning with evolving maintenance strategies. Performance enhancements and UI fixes reduce operational friction and improve reliability, ensuring maintenance plans and work orders are generated accurately and efficiently. Customers should verify role assignments and ACL configurations post-upgrade to leverage enhanced security and access control features.

    Version history for the Planned Maintenance Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.14.0 - June 2026
    • New:
      • Administrators can manage Planned Maintenance access using updated, non-Glide query ACLs (access control lists).
      • The system supports new query-based access controls for Planned Maintenance, enabling more precise control over user permissions and roles during upgrades and new installations.
    • Changed:
      • Role assignments in Planned Maintenance have been updated to resolve invalid or missing roles in access controls.
      • ACLs have been reviewed and remediated to ensure all required roles are defined and dependencies are correctly declared, improving access reliability and plugin installation consistency.
    Version 2.12.0 - March 2026
    Fixed: Improved PMM performance by ensuring even load distribution for batch cleanup events.
    Version 2.11.1 - February 2026
    Changed: Access Control Update: System properties that were accessible only by admin and maintusers, due to having empty read or write roles, have been updated to include the plan_maint_adminrole. Now, users with the plan_maint_adminrole can access and manage these properties without needing full admin rights.
    Version 2.11.0 - December 2025
    • We’ve made Planned Maintenance easier to manage, more secure, and more role-driven.
    • New: Introduced the plan_maint_adminrole for all Planned Maintenance modules and application menus.
    • Improved:
      • Access to Planned Maintenance features is now role-based rather than restricted to system admins, enabling broader operational usage while maintaining security.
      • Dictionary configurations are updated to ensure that the fields are appropriately set as read-only where required, resulting in a more consistent and predictable user interface experience.
    • Fixed:
      • Reviewed the client-side logic for key Planned Maintenance tables and fields.
      • Fixed inconsistencies where certain fields appeared editable in the user interface even though they should have been protected.
    Version 2.9.0 - August 2025
    • New: Added a new "Migrate Plans" action to conveniently migrate Planned Maintenance plans to Planned Work Management, allowing users to multi-select and migrate plans in bulk. After migration, the Planned Maintenance Management (PMM) plan will be deactivated, and the corresponding Schedule Occurrence will be created in Planned Work Management (PWM).
    • Changed: Additionally, assets that no longer meet the conditions of a Maintenance Plan will now be automatically removed from the Maintenance Plan Records. This improves data accuracy and eliminates the need for manual updates.
    Version 2.7.0 - February 2025
    • New:
      • Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.
      • Bulk migration is not in scope for this version.
    • Fixed: Generate work orders using run on demand option for condition and script based schedules.
    Version 2.4.3 - October 2024
    Fixed: Generate work orders using run on demand option for condition and script based schedules.
    Version 2.4.0 - August 2024
    • New: Code changes to support work configurations
    • Fixed: Issues with run on demand action
    Version 2.1.0 - February 2024
    Fixed: Issues related to running on demand feature.
    Version 1.2.3 - December 2023
    • Fixed:
      • Resolved the issue with Run on-demand when a date was selected.
      • Modifications made to the nightly job to support the generation of future-dated work orders in the planned work management application.
    Version 1.2.2 - September 2023
    • Fixed:
      • Performance issues while generating work orders
      • Generate work order using Run on Demand action
    Version 1.2.1 - August 2023

    Introduced a new role for accessing planned work management entities.

    Version 1.0.7 - April 2023
    • Fixed:
      • Honor product model value to filter work plan records.
      • Create correct number of schedule occurrences for based on configured value.
    Version 1.0.5 - March 2023
    • Fixed:
      • Optimal creation of business rules on plans to address performance issues.
      • Allow schedules to be created for table names more than 40 characters long.
      • Restrict changes to the next run value before work order creation when source values are changed.
    Version 1.0.4 - February 2023
    The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.