Data visualization core release notes

  • Release version: Store
  • Updated July 9, 2026
  • 10 minutes to read
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    Summary of Data Visualization Core Release Notes

    The Data Visualization Core application on the ServiceNow Store provides powerful tools to create, manage, and interact with various data visualizations and dashboards. The release notes detail enhancements, bug fixes, and new features from versions 23.0.5 through 29.1.1, improving usability, data accuracy, and integration capabilities. These updates enable ServiceNow customers to better visualize their data for more informed decision-making and efficient analytics workflows.

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    Key Features and Enhancements

    • New Visualization Types: Added Gauge, Bubble, Heatmap, Geomap, and Flat Pivot Table types to diversify how data can be represented, supporting single values, relationships, geographic data, and hierarchical table views.
    • Calendar Improvements: Enhanced color highlighting based on field styling and source selection, with default collapse of side panels for cleaner views.
    • Grouping and Filtering: Introduced support for grouping on glide list field types, alternative group-by selectors with visible labels, and enabled group-by selection for all variable types, enhancing data segmentation and filtering capabilities.
    • Drilldown and Interaction Enhancements: Fixed and improved drilldown functionality across pivot tables, list visualizations, and charts to preserve aggregation and apply original visualization conditions at runtime, ensuring accurate data exploration.
    • Export and Pagination: Added options to export data visualizations to CSV and Excel formats, with improved pagination support and consistent exporting capabilities in list visualizations.
    • Data Source and Compatibility: Enabled breakdown relations support for Indicator scorecards and defaulted data source handling improvements to reduce errors and streamline visualization creation.
    • Accessibility and Usability: Enhanced support for screen readers, high contrast modes, and provided customizable messages when no data is available, improving user experience for all users.

    Key Fixes and Outcomes

    • Resolved issues with charts displaying incorrect or no data (e.g., pivot tables, spline charts, bar charts, bubble charts, donut charts).
    • Corrected label display problems such as backend field names showing instead of visible labels and overlapping chart labels.
    • Fixed navigation issues in list visualizations and Platform Analytics Dashboard components, ensuring accurate linking and filtering.
    • Addressed export-related bugs including incorrect file generation and export button visibility based on properties.
    • Improved stability and performance of calendar reports, analytics lists, and visual components in both Classic and Next Experience interfaces.
    • Maintained consistency and reliability in user interactions, such as drilldown arrows, filtering, and total row count visibility.

    Implications for ServiceNow Customers

    With these updates, ServiceNow customers can expect more reliable, flexible, and user-friendly data visualization tools within their analytics and reporting workflows. The enhancements support better data segmentation, clearer visual insights, and smoother interactivity, which collectively facilitate faster, data-driven decisions. Additionally, improved export capabilities and accessibility options make it easier to share insights across teams and ensure compliance with diverse user needs.

    Version history for the Data visualization core application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 29.1.1 - July 2026
    • Fixed: Export button not hidden based on export properties in client-side export for data visualizations.
    • Fixed: Pivot Table displayed flat instead of in the correct hierarchical format.
    • Fixed: Dashboards displayed "No data available" when drilling down on an Indicator.
    • Fixed: Additional group-by fields could not be selected via dot-walking.
    • Fixed: Group By option displayed the backend name of the Assignment Group field instead of the visible label after adding an alternative group-by selector.
    • Fixed: Pivot aggregation not preserved when drilling down to KPI details.
    • Fixed: Column chart bars widened unexpectedly when hiding a data source on a Business Calendar monthly chart.
    • Fixed: Spline charts did not show the grid when the second metric had no data.
    • Fixed: Selecting "Total Value" in a donut chart did not load the filtered list table.
    Version 28.5.1 - July 2026
    • Fixed: IS ONE OF condition in Data Visualization Data source conditions no longer expands the condition bar horizontally.
    • Fixed: PA Dashboard no longer shows "No data available" when drilling down on an Indicator.
    • Fixed: Group By option now displays the correct visible label for the Assignment Group field instead of the backend name.
    • Fixed: Pivot aggregation is now preserved when drilling down to KPI details.
    • Fixed: Spline charts now display the grid correctly when the second metric has no data.
    • Fixed: Selecting "Total Value" in a donut chart now loads the filtered list table correctly
    Version 29.1.0 - June 2026
    • New:
      • Calendar improvement: color highlighting based on field styling and source selection
      • Breakdown relations support for Indicator scorecard
      • Enable grouping on glide list field type
    • Fixed:
      • Calendar report: Collapse side panel by default
      • Multiple filters are not applied consistently in list data visualization
      • While creating new visualization, data is defaulted to task table, instead of selected data source table
      • Platform Analytics Dashboard: List visualization with column level filtering does not takes the user back to the visualization
      • Show total row count in analytics list
      • Bubble chart is not rendering as expected in Platform Analytics when groupBy is selected for tables which support report ranges
      • Pivot table data visualization is not drilling down on specific cells
      • Unable to dotwalk to a field when adding it in the visualization data source
      • Allow group by selection for all variable types
      • "Apply date range" settings from Gauge visualizations are retained when switching to another visualization type
    Version 28.5.0 - June 2026
    • New:
      • Calendar improvement - color highlighting based on field styling and source selection
      • Breakdown relations support for Indicator scorecard
      • Enable grouping on glide list field type
      • Flat Pivot Table
    • Fixed:
      • An invalid location is displayed in the world map
      • Group by doesn't load when there is a period (.) in the field
      • "Apply date range" settings from Gauge visualizations are retained when switching to another visualization type
      • List report with additional group by has empty selection label after migration
      • Show total row count in analytics list
      • Bubble chart is not rendering as expected in Platform Analytics when groupBy is selected for tables which support report ranges
      • Platform Analytics Dashboard - List visualization with column level filtering does not takes the user back to the visualization
      • Pivot table data visualization is not drilling down on specific cells
      • When creating a new visualization, data source defaults to the Task [task] table, instead of selected data source table
      • Calendar report: Collapse side panel by default
      • Hide Export button based on the export properties
    Version 28.0.33 - June 2026
    • New: Added Total count configuration option for the Data visualization List type
    • Fixed: Pivot table Data visualization is not drilling down on specific cells
    Version 28.4.5 - May 2026
    • Fixed an issue where a visualization configured to drill down to a list was not using the original visualization conditions at runtime.
    • Fixed an issue where list links from the Platform Analytics Dashboard list component no longer opened with list context.
    • Fixed an issue where group by selection was not available for all variable types.
    • Fixed an issue where users were unable to dotwalk to a field when adding it in the visualization data source.
    Version 28.0.32 - May 2026
    • New: List visualization enhancements: Pagination support; consistent configuration, header, and exporting capabilities (dependent on Yokohama Patch 13).
    • Fixed:
      • Geomap widget does not show "0" values on initial render
      • Allow group by selection for all variable types
      • Single score visualizations truncates content incorrectly
      • Scheduled Export "FileType=Excel (.xlsx)" generates "Error.pdf"
    Version 28.0.30 - May 2026
    • New: List visualization enhancements: Pagination support; consistent configuration, header, and exporting capabilities (dependent on Yokohama Patch 13).
    • Fixed:
      • Geomap widget does not show "0" values on initial render
      • Allow group by selection for all variable types
      • Single score visualizations truncates content incorrectly
      • Scheduled Export "FileType=Excel (.xlsx)" generates "Error.pdf"
    Version 29.0.8 - April 2026
    • Fixed an issue where the list displayed a "No content available" message.
    • Fixed an issue where bar charts were not visible despite data values being present.
    • Fixed an issue where the Trend By value was not saved in the config panel for the Trend By component.
    • Fixed an issue where clicking a reference in List visualization navigated to the parent table in Next Experience.
    • Fixed an issue where Bubble charts were not rendering in Platform Analytics Workspace despite working correctly in Classic Reporting.
    • Fixed an issue where longLabel was not being used for tooltips in business calendars.
    • Fixed an issue where List reports with additional Group By had an empty selection label after migration.
    Version 28.4.3 - April 2026
    • Fixed an issue where Heatmap chart interactions did not work correctly and could apply a random filter, resulting in incorrect data being shown.
    • Fixed an issue where bars in the Column visualization appeared wider than expected.
    • Fixed an issue where the Bubble chart did not render in Platform Analytics Workspace even though it worked correctly in Classic Reporting.
    • Fixed an issue where clicking a reference in the List visualization navigated users to the parent table in Next Experience instead of the expected record.
    • [Fixed an issue where the List visualization intermittently displayed a No content available message even when content should have been shown.
    • Fixed an issue where clicking a Donut chart with only a single data segment did not update the List header as expected.
    • Fixed an issue where a view disappeared while loading or when using the Copy with filters link.
    Version 28.0.29 - April 2026
    • Fixed an issue where the format values modal did not appear for metrics that included dot-walking fields, preventing users from configuring value formatting.
    • Fixed an issue where the Single Score widget displayed an ellipsis (...) instead of large numeric values when the score could not be rendered within the available dimensions.
    Version 29.0.7 - March 2026
    • Exporting a dashboard to PDF did not export pivot tables.
    • Bar chart was not visible despite data values being present.
    • Dashboard filters were not being applied on List visualizations.
    • Open Panel button in column filters for Analytics List was not working.
    • Fixed an issue where exporting/downloading Donut visualizations as PNG/JPEG from Platform Analytics Workspace dashboards resulted in truncation.
    • Analytics List component errors in UI Builder.
    • Fixed an issue where "Show Links" did not remove URL links for some PA Dashboard elements.
    • Fixed an issue where List visualization showed "No data available" if the glide.invalid_query.returns_no_rows system property is set to true.
    • "Show metric label" option was missing from Additional Settings.
    • Fixed chart labels overlapping on Time Series visualizations in PAR dashboards.
    • Fixed an issue where visualizations configured to drill down to a list were not using original visualization conditions at runtime.
    • Fixed labels for alternative Group By after migration.
    Version 28.4.2 - March 2026
    • Fixed an issue where users with minimal roles were unable to add breakdowns to an indicator.
    • Resolved a bug where visualizations configured to drill down to a list were not correctly applying the original visualization conditions at runtime.
    • Fixed a failure causing trend charts to not load after upgrading to Zurich in Digital Portfolio Management (DPM).
    Version 28.0.28 - March 2026
    • Not able to select some specific variables in the now-dot-walk-connected component.
    • Fixed an issue where drilldown functionality stopped working for Time Series visualizations when a Group By was applied after migration.
    Version 28.3.6 - February 2026
    Fixed: Time series widget with 2nd y-axis is no longer migrated blank
    Version 28.3.5 - January 2026
    • Fixed:
      • "Go up one level" arrow missing from drill down chart when Chart Interaction set to "Drill down to chart" and drill down chart type is a List - Simple or List
      • The Platform Analytics filter can not apply to the PA Data Source with ^NQ condition
      • Custom message no longer displays after upgrading to Zurich
      • Data not showing in a column data visualization in tooltip and opens list view in wrong table
      • Data Visualization component - Spline chart is getting cut off at the top section
    Version 28.0.27 - January 2026
    • Fixed:
      • Legend in Pie charts now properly refreshes when sorting is modified
      • Resolved issue where Spline charts in Data Visualization component were truncated at the top of the screen
      • Fixed long-running Calendar reports that previously displayed all-day task details incorrectly and corrected duplicate short descriptions appearing in activity box
      • Additional group by values now display correctly in Preview mode instead of showing "none of the values are shown"
    Version 28.0.25 - December 2025
    Fixed: Avoid displaying an additional unrelated button for the AI Data Explorer
    Version 28.3.0 - December 2025
    • New: Ability to export to CSV and Excel from the data visualizations in Platform Analytics dashboards
    • Fixed:
      • Dashboard refresh icon doesn't work with List component
      • Trend by field doesn't follow the same order while changing the order of the metrics data on Data Visualisations
      • Legend and tooltip labels are having (undefined) values in case of duplicate labels
    Version 28.0.23 - November 2025
    • Fixed:
      • Removal of extra button called "Enter Modal" for now assist explorer
      • Resolved an issue where refreshing an empty Explorer tab after creating an Explorer from a data visualization in another tab resulted in a duplicate Explorer being created
    Version 28.2.1 - October 2025
    Fixed:
    • Creates new explorer in already opened empty explorer tab when an explorer is created from a data visualization
    • Missing instruction to interact with chart for screen reader user
    • Allow disabling exploration entry points per workspace
    Version 24.0.2 - August 2023
    • Changed:
      • New data capabilities:
        • Added support of forecasting for User Experience Analytics and MetricBase data sources
        • Option to adjust forecasting settings per chart
      • Timeseries: Added support of top X elements for Timeseries with group by for both table and indicator data sources
      • Indicator Scoreboard:
        • Allow to change label for manually selected indicator
        • Easy way to re-order manually selected indicators
        • Improved readability of previous period score
      • Added property that allows users to refresh any data visualization on demand (in UI Builder)
      • Accessibility:
        • Improved support for screen readers
        • Support of high contrast (forced color) mode
      • Bug fixes and usability improvements.
    Version 23.3.2 - July 2023
    Fixed: Bug fix.
    Version 23.2.4 - May 2023
    • New visualization type: Geomap: Allows users to visualize geographical distribution of data for a world, country, region, or state.
    • Changed:
      • New configuration setting to allow define alternative group by available for users to change during chart use. Available for bar, pie/donut, timeseries, heat map, bubble, and indicator scorecard visualizations.
      • Added possibility to set group by for timeseries with multiple metrics and data sources.
      • Improved chart responsiveness for cases with a small visualisation size Improved tick distribution for timeseries charts Indicator
    • Scorecard:
      • Improved readability of change and change % by better indication of direction with arrow and adding color of the change
      • Added possibility to show all breakdown elements (first level rows)
    • Bug fix and usability improvements
    Version 23.0.8 - March 2023
    Bug fixes
    Version 23.0.5 - February 2023
    • New visualization types:
      • Gauge: Shows where a single value lies across a range from minimum to maximum expected values. Set colored data ranges to help users understand progress.
      • Bubble: Shows two ordinal fields, such as Priority and Age, as circles of different sizes along an x-y axis. Use the relative size and position of the circles to compare fields and see their relationships.
      • Heatmap: Shows the relationship between two table fields or indicator breakdowns as a spectrum of shading between two colors. The changes in color as you move along the axes reveal patterns in the value of one or both fields or breakdowns.
    • Changed:
      • New setting to allow customizing message when there are no data for data visualization.
      • Single score: Option to add icon for single score
      • User can drill down to the total value in a donut chart
      • Pivot table:
        • Select multiple data sources
        • Sort columns during consumption
        • Configure column header truncation/wrapping