July 09 2026 Now Assist Suite release notes

  • Release version: Store
  • Updated July 9, 2026
  • 361 minutes to read

    • Now Assist Suite version and compatibility information for the July 09 2026 release on the ServiceNow Store.

    Note: Now Assist Suite versions are cumulative. For app version updates that have been carried forward from previous releases, refer to the release notes page for the application's "Last updated" date or the ServiceNow Store app listing. See Now Assist suite versions in the Application Manager for more details.

    Suite version 29.1.20260709 - Australia Patch 1

    Table 1. New or updated applications
    App name Version number Release notes
    Agentic Contact Center for Banking 1.0.1 Initial release
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Customer Success Management 2.7.2

    Updated rules and policies related to ACLs.

    Update order value Generative AI prompts for new 3P model versions
    AI Agents for Discovery 2.0.4 Firewall rule task creation

    New: A new agentic workflow that enables network and security teams to create firewall rule tasks in Palo Alto Networks Panorama using natural language. Compliance checks run automatically before tasks are created, reducing manual effort and helping teams maintain policy-compliant firewall changes.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Employee Experience 2.2.1

    Updated the latest version of the dependent apps to support AI Native SKUs.
    AI Agents for Health and Safety 1.3.1 Changed: Subscription entries for compatibility with AI-native SKU versions
    AI Agents for ITAM 4.1.0

    Introducing a new HAM Advanced SKU consolidating all HAM and AI capabilities under ServiceNow's AI Native SKU strategy (Foundation, Advanced, Prime tiers). Includes new per-tier plugins and runtime entitlement checks via sys_gen_ai_asset_subscription.
    AI Agents for Service Exchange Provider 1.0.12

    New: Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    AI Agents for Workplace Service Delivery 3.2.0
    • New: Introduced the Workplace Concierge AI agent for Workplace Visitor Management to automate visit creation and management via email, calendar invites, and Now Assist.
    • Changed: None
    • Fixed: None
    • Removed: None
    AI Control Tower for Enterprise AI Foundation 1.0.2 New: Packages and entitles AI agents and skills to boost productivity across relevant use cases in AICT.
    AI Control Tower for Now Assist 3.1.0

    New: Updated plugin dependencies for AI Native SKU support
    AI-Native IT Service Management 2.0.2

    New: Admin Experience:

    • Admin Home Page: Quick access to AI-native IT Service Management application installation
    • Default configuration or presets: Default configuration settings that are automatically applied to installed products or modules to streamline initial setup, which users can review and modify as needed
    • Product Configuration Console: Guided setup UIs to configure AI-native IT Service Desk
    • AI Agent-powered setup and configuration: Conversational AI Agents enable admins to configure key ITSM workflows through natural language instead of navigating multiple admin screens.Note: Details of the AI Agents are available in the ITSM Admin Experience application's release notes information.
    • Employee Experience:
    • Simplified IT Portal with conversational first experience.
    • Prebuilt Catalog Items (Taxonomy, Record Producer) for common IT issues and requests.
    • Enhanced Now Assist Virtual Agent with prebuilt AI agents for requestors.
    • Pre-defined AI Search profiles and indexing to boost deflections.
    • Multi-channel support through Portal, Email, MS Teams and Slack
    • Fulfiller Experience:
    • AI-first simplified service desk experience for Incident and Request Management
      • Chat-to-incident and Chat-to-request Workflow: Live agent chats create incident or request automatically based on the employee's intent.
      • AI-assisted Incident Triage and Resolution: Auto-classifies, generates incident and chat summaries, and suggests next steps.
      • Agent Productivity and Response Support: AI generates recommendations, resolution notes, summaries, and email responses.
      • Streamlined 2-pane layout
        • For Incidents with agent chat, incident details, and AI-embedded resolution guidance unified in a single workspace
        • For Requested Items (RITM) and Catalog Tasks (SCTASK) - including Recommended Actions and AI-generated summaries.
      • Now Assist generated resolution plans, next-best-action steps, and incident/request summaries on the record via a new embedded AI card
      • Enhanced Recommended Actions embedded in the incident form with distinct one-click actions for attaching knowledge articles, linking similar incidents, and ordering catalog items
      • Phone call supported as a fulfiller channel with automatic incident/request creation on call acceptance
      • Conversation summary auto-captured on the incident record when a live chat is handed off to a fulfiller
    • Manager Dashboard: A role-based Manager Dashboard with key service desk metrics, date-range filtering, and agent-level drill-down. Service Desk Managers can get insights into:
      • Incident and Requested Item backlog
      • Team performance metrics like Team MTTR, incidents that missed SLA, and reassigned tickets
    • A landing page for service desk agents
    AIOps LEAP 3.2.1
    • New: Support new third-party model, Claude Sonnet 4.6
    • Changed
    • Fixed
    • Removed
    APO - Foundation 1.0.0

    APO - Foundation is the foundation-tier AI subscription for accounts payable operations on the ServiceNow AI Platform. Extending Now assist for APO, this offering unlocks Platform Foundation features for enterprises that require the most advanced AI capabilities across their invoice workflows. APO - Foundation includes Foundational skills and adds access to Now Assist Platform foundation, enabling organisations to take advantage of the latest platform-level AI innovations as they become available.
    APO - Prime 1.0.0

    APO - Prime is the highest-tier Al subscription for accounts payable operation on the ServiceNow Al Platform. Extending APO - Foundation, this offering unlocks Platform Prime features for enterprises that require the most advanced Al capabilities across their invoice workflows. APO - Prime includes everything in APO - Foundation and adds access to Now Assist Platform Prime, enabling organisations to take full advantage of the latest platform-level Al innovations as they become available.
    App Engine - Prime 29.1.3 New: Initial release
    App Life Cycle AI Agents 29.1.4 New: Release lifecycle documentation AI agent
    • Use the release lifecycle documentation AI agent to generate update set descriptions and release notes.
    • Update set descriptions: Generate descriptions for update sets using AI. The release lifecycle documentation AI agent analyzes the metadata and changes within update sets and produces a structured summary capturing the nature of the changes, affected components, and intended purpose. This process helps to replace manual entry and enable every update set to have meaningful documentation attached.
    • Release notes: Trigger release note generation across one or more update sets as part of the deployment process from either ReleaseOps or App Engine Management Center. The generated release notes provide a consolidated, human-readable summary of what was released, suitable for stakeholder communication, change records, or internal governance documentation.
    Asset Audit Response AI Advanced 1.0.0

    New:

    • Generate AI summaries of evidence requests.
    • Track and manage impacted records that are associated with your remediation tasks.
    • Gain insight into the citations associated with your evidence requests.
    Business Continuity Management Advanced 1.0.2

    This is a new application introduced as a top line app for consuming Business Continuity Management Advanced feature set.
    Business Continuity Management Foundation 1.0.3

    This is a new application introduced as a top line app for consuming Business Continuity Management Foundation feature set.
    Chat Recommendation 1.6.3 Removed the 3p models-> gemini -3-flash, gpt-5-mini, claude-haiku-4.5
    Chat Summarization for Virtual Agent 1.10.5

    Changes for new 3P models for chat summarization
    Collaborative Work Management - Advanced 1.0.2
    • New - Introduced a new application based on the AI Native SKU changes
    • Removed - No components or dependent application removed
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2

    SKUs
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2

    SKUs
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2

    SKU Advanced - CPQT
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1

    SKU Foundation - CPQT
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1

    SKUs
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2

    SKUs
    Contract Management Pro - Prime 1.0.5

    Initial release.

    • Contract Management Pro features to automate contract workflows
    • Generative AI and agentic AI capabilities to review contracts for missing or non_standard clauses, summarize and ask semantic questions of your contract documents, automatically extract metadata and obligations from signed contracts, and search your contract repository using natural language.
    • Platform Prime features
    Conversational Studio 7.1.5

    New

    Premium chat for the Now Assist panel - Platform (default) Assistant.

    Customers' Now Assist panel - Platform (default) Assistant will automatically be moved from standard chat or enhanced chat to the new premium chat experience. Response feedback feature that is configurable by admins.

    Changed For the premium chat experience, customers need to turn on the Web Search Mode in order to enable Web Search Fallback for end users. For the standard chat and enhanced chat experience, Web Search Mode and Web Search Fallback can exist independently.

    Fixed Content and design improvement for AI assets.
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    Core Business Suite 3.0.4
    • Simplified Employee Portal homepage with a focused set of widgets to streamline the self-service experience.
    • Simplified setup experience to install and configure all business applications from a single place.
    Core Business Suite Advanced 3.0.0

    1. Case and knowledge management features across Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery

    2. Advanced AI capabilities for Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery
    Core Business Suite Advanced for Finance 3.0.0

    1. Advanced Case and knowledge management features for Finance department.

    2. Advanced AI capabilities for the Finance department.
    Core Business Suite Advanced for Health and Safety 3.0.1

    1. Health and Safety Case and Knowledge Management

    2. Health and Safety Incident Management

    3. Health and Safety Risk Management

    4. Critical Event Management

    5. Health and Safety Contractor Management
    Core Business Suite Advanced for Human Resources 3.0.1

    1. Case and Knowledge Management

    2. Employee Journey Management

    3. Talent
    Core Business Suite Advanced for Legal 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Advance AI capabilities for the Legal department.
    Core Business Suite Advanced for Source to Pay 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Advance AI capabilities for the Source-to-Pay department.
    Core Business Suite Advanced for Workplace Services 3.0.1

    Core Business Suite Advanced for Workplace Service Delivery extends the capabilities of the Foundation version to support more complex enterprise workflows. It provides advanced AI capabilities for the Workplace Service Delivery department.
    Core Business Suite AI Agent 3.0.2

    AI agents for Core Business Suite
    Core Business Suite for Finance 3.0.3

    1. Finance case and knowledge management.

    2. AI capabilities for the Finance department.
    Core Business Suite for Health and Safety 3.0.3

    Health and Safety case and knowledge management.
    Core Business Suite for Human Resources 3.0.3

    1. Human Resources case and knowledge management

    2. AI capabilities for the Human Resources department
    Core Business Suite for Legal 3.0.3

    The Core Business Suite for Legal contains all legal-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite For Source To Pay 3.0.3

    The Core Business Suite For Source To Pay contains all Source To Pay-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite For Workplace Service Delivery 3.0.3

    The Core Business Suite for Workplace Service Delivery contains all Workplace Service Delivery-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite Foundation 3.0.0
    • AI native Employee Portal with a focused set of widgets to streamline the self-service experience.
    • Pre-configured workflows for case and knowledge management
    • Simplified setup experience to install and configure all business applications from a single place.
    Core Business Suite Foundation for Finance 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Finance department.
    Core Business Suite Foundation for Health and Safety 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Health and Safety department.
    Core Business Suite Foundation for Human Resources 3.0.1

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Human Resources department.
    Core Business Suite Foundation for Legal 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Legal department.
    Core Business Suite Foundation for Source to Pay 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Source-to-Pay department.
    Core Business Suite Foundation for Workplace Services 3.0.1

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Workplace Services department.
    Core Business Suite Prime 3.0.0

    1. Case and knowledge management features across Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery

    2. Prime AI capabilities for Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery
    Core Business Suite Prime for Finance 3.0.0

    Finance Case and Knowledge Management
    Core Business Suite Prime for Health and Safety 3.0.3

    1. Health and Safety Case and Knowledge Management

    2. Health and Safety Environmental Management

    3. Health and Safety Incident Management

    4. Health and Safety Risk Management

    5. Critical Event Management

    6. Health and Safety Contractor Management

    7. Contractor Service Center
    Core Business Suite Prime for Human Resources 3.0.2

    1. Case and Knowledge Management

    2. Employee Journey Management

    3. Talent
    Core Business Suite Prime for Legal 3.0.1

    1. Highest tier of capabilities for the Legal department.
    Core Business Suite Prime for Source to Pay 3.0.0

    Highest tier of capabilities for the Source to Pay department.
    Core Business Suite Prime for Workplace Services 3.0.2

    Highest tier of capabilities for the Workplace Service Delivery department.
    CPQ - Advanced 1.0.1

    Initial release:

    • Orchestrate end-to-end return merchandise authorization processes with minimal human intervention using the RMA AI agentic workflow.
    • Automate invoice dispute handling from intake to resolution using the Invoice Dispute Assist agentic workflow.
    • Resolve order exception cases through a voice-enabled interface using the Order Exception AI voice agent.
    • Enable customers to initiate and progress invoice disputes by voice using the Invoice Dispute Voice Agent.
    CPQ - Foundation 1.0.1

    Initial release:

    • Automate B2B order case intake from the Business Portal using natural language with the Manage Order Operations AI agent.
    • Provide order agents with contextual AI assistance at key points in the order lifecycle using the Assist Order Management AI agent.
    • Enable customers to initiate invoice disputes and submit the necessary details with minimal manual input using the Invoice Dispute Intake Assistant.
    • Guide customers and service agents through return merchandise authorization requests using the RMA Assistant.
    CPQ for Manufacturing Advanced 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    CPQ for Manufacturing Foundation 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    CSM - Advanced 1.0.0

    New release
    CSM - Foundation 1.0.0

    New

    AI Native SKU foundation
    CSM - Prime 1.0.0

    New release
    CTO Voice AI Agents 1.0.3

    Voice AI Agent: Telephony-based case intake via CCaaS integration
    Custom App Record Summarization 29.1.2 Changed Maintenance release
    Customer Service Management AI agent collection 5.1.0

    New

    Support for AI Native SKUs
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3

    SKU - Advanced
    DocIntel Vision AI Agent 1.0.2

    New: Video analysis now extracts spoken audio from video files, enabling spoken content to be analyzed alongside visual content

    Changed: Improved video processing performance, resulting in faster analysis response times
    Dynamic Guidance 28.2.15

    New:

    • Real-time AI guidance to users using natural voice conversation
    • Front-end component to invoke dynamic guidance and end a tour conversation
    • Option for an unlimited number of users running this simultaneously
    • Enabled to work across the ecosystem of ServiceNow
    • Near real time experience and minimized latency
    • Multiple browser tab support
    • 30 minutes of audio and screen share support
    • Live transcript
    • Pause/resume guidance at any point
    Enterprise Architecture - Advanced 1.0.0

    New:

    • Created the AI native SKU to offer key generative AI functionality to help customers building AI-native workflows and agents.
    • Enabled support for the following LLMs:
      • OpenAI GPT-5 mini
      • Claude Haiku 4.5
      • Google Gemini 3.0 Flash
      • Gemini 3.1 Pro
      • Claude Sonnet 4.6
      • OpenAI GPT-5.2
    Enterprise Architecture - Prime 1.0.0

    New:

    • Created the AI native SKU to offer key generative AI functionality to help customers building AI-native workflows and agents.
    • Enabled support for the following LLMs:
      • OpenAI GPT-5 mini
      • Claude Haiku 4.5
      • Google Gemini 3.0 Flash
      • Gemini 3.1 Pro
      • Claude Sonnet 4.6
      • OpenAI GPT-5.2

    Changed: On comparing two versions of an Enterprise Modeling and Visualization diagram, the diagram canvas highlights the differences visually.
    Enterprise Asset Management Advanced 1.0.0 This app does not directly include any features.
    Enterprise Asset Management for DCNAM Advanced 1.0.0

    This app does not directly include any features.
    Enterprise Asset Management for Healthcare Advanced 1.0.0

    This app does not have built-in features. For key features, please see Enterprise Asset Management for Healthcare and Now Assist for Enterprise Asset Management.
    Field Service Management AI agent collection 2.1.0

    New: Supported version for new AI Native SKU
    Financial Services Operations AI agent collection 4.0.0
    • New
      • Added Banking CSR customer insights AI agent on Customer profile page
      • Added Banking CSR support AI agent on Interaction page which assists CSR agents in responding to customer queries during a live call
      • Added AI Search capability with configurable semantic index names for flexible data retrieval
      • Added support for clickable pills functionality across all language models
      • Introduced functionality to automatically close active Now Assist Platform conversations when interactions end
      • Added capability to return consumer information even when no conversation history exists
      • Added business rule to end AI agent execution when customer interactions conclude
      • Added knowledge graph tags for FSO Core Business and FSO Core Personal data structures
    • Changed: Added support for 3P (third-party) language models in prompts
    • Fixed: Fixed missing currency unit in Friendly Fraud dispute amount displays
    Flow Generation 29.1.2
    • Changed
      • Implemented UI Uplift changes.
      • Improved support for AIS RAG.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Flow Summarization 29.1.2
    • Changed: Implemented UI Uplift changes.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Form data collector 2.0.1 Changed: Added description "Conversation history" to a previously undocumented attribute for clarity
    FSC Common - Foundation 1.0.0

    New: ServiceNow FSC Common Foundation provides shared AI_powered platform components that support Accounts Payable Operations, Sourcing and Procurement Operations, and Supplier Lifecycle Operations. These capabilities include common case management frameworks and assistive Now Assist skills such as case summarization and response drafting, enabling consistent, AI_assisted experiences across source_to_pay workflows while keeping users in control.
    FSC Common - Prime 1.0.0

    New: ServiceNow FSC Common Prime provides a shared set of advanced AI_powered skills, agents, and orchestration components used across Accounts Payable Operations, Sourcing and Procurement Operations, and Supplier Lifecycle Operations. These capabilities include intelligent document processing, cross_workflow routing, and agentic features to help resolve exceptions, supporting end_to_end source_to_pay operations while keeping users in control.
    FSM - Advanced 1.0.0

    New

    • Introduces FSM - Advanced (v1.0.0), the mid-tier AI licensing plugin for FSM AI Native SKUs (April 2026 release).
    • Unlocks Advanced-tier AI capabilities: Work Order Task Summarization, Sidebar Chat Summarization, KB Generation, Create Work Order AI Agent (text and image) and Part Debrief AI Agent for FSM AI Native Advanced subscription customers.
    FSM - Foundation 1.0.0

    New: Introduces FSM - Foundation (v1.0.0), the entry-tier AI licensing plugin for FSM AI Native SKUs (April 2026 release).
    FSO - Advanced 1.0.0 Initial release
    FSO - Foundation 1.0.0 Initial release
    FSO - Prime 1.0.0 Initial release
    Generative AI Controller 13.1.2
    • New: AI Entitlement Tiering - AI entitlements are now standardized across products using a Good / Better / Best (Foundation / Advanced / Prime) tier model.
    • New: Claude Sonnet 4.6 Support - Added support for Claude Sonnet 4.6, enabling customers to test with the latest 3P model.
    • New: Project Mosaic (Off Glide) - Shipped changes to enable the AI-native tech stack in the off-glide environment.
    • Changed: BYOK Custom Resource Path - Customers can now specify a custom resource path when configuring BYOK models.
    Group-Action Framework 6.1.2

    - Enhancements to embedding method

    - Enabling Gemini Small as the model for Gemini model

    - Updating our dependent app versions for better packaging
    Hardware Asset Management - Advanced 1.0.0

    New AI native SKU
    HCLS - Advanced 1.0.1 Initial Release
    HCLS - Prime 1.0.1 Initial Release
    Health and Safety - Advanced 1.0.3 Initial release
    Health and Safety - Foundation 1.0.3 Initial release
    Health and Safety - Prime 1.0.3 Initial release
    HR Service Delivery AI agent collection 6.0.1

    New: Support for AI Native SKUs

    Defect fixes: Modified "TR Case Created or Updated" BR to trigger on insert Modified TR v2 use case to be read only Fixed duplicate restricted caller access records generating unique index violation errors during application install Fixed HR case planner AI agent unable to fetch HR Case details when "Explicit Roles" plugin is installed Fixed when Journey Designer is installed

    Fixed "Creating a Plan" getting unresponsive
    HR Talent AI Agent Collection 4.1.0

    Few minor fixes included in this version.
    Industrial Cyber Security Suite Advanced 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Foundation 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Prime 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Advanced 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Foundation 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Prime 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Integrated Risk Management Foundation 22.1.2 Entitles AI agents and skills to AI agents to deliver insights
    IT Service Management AI voice agent collection 1.2.0

    Now Assist for ITSM release notes (Australia)

    • New
    • Changed
    • Fixed: Support for all LLM models supported by ServiceNow
    • Removed
    ITOM - Advanced 1.0.7

    New: Initial release of the ITOM - Advanced app in Australia.
    ITOM - Prime 1.0.3

    New: Initial release of the ITOM - Prime app in Australia.
    Knowledge Center 31.8.1

    The Knowledge Center is centralized hub for Knowledge Admin and Manager:

    1. Is an entry point for KM Management personas to manage all capabilities and configurations 2. Guides users on the next-best actions to take by displaying actionable key insights 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement
    Knowledge Graph 7.1.2

    Fixed defects
    Legal Service Delivery - Prime 1.0.4

    Initial release.

    • Legal Service Delivery
    • Generative AI and agentic AI capabilities for QandA Genius Results, triage legal request, summarize legal requests/matters, and AI Conflict of Interest workflow
    • Platform Prime features
    Manage Invoice Operations 1.0.2

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manage Order Operations 1.0.4

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manufacturing Commercial Operations Advanced 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Manufacturing Commercial Operations AI agents collection 2.1.2

    New - Anomaly detection skill

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Manufacturing Commercial Operations Foundation 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Manufacturing Commercial Operations Prime 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Mobile Builder AI 27.4.8

    Release notes

    New
    • The mobile card generation skill can be invoked through the ServiceNow MCP server.
    • Added the mobile_admin role access to the mobile card generation skill.
    Model Context Protocol Server 1.3.1 In this release, we introduced several enhancements to improve MCP server and tool management:

    REST API Support for MoveWork ClientAdded support for REST API POST and PUT operations as tools for the MoveWork client. Clone and Update Set SupportAdded support for cloning MCP servers and tools as well as including them in ServiceNow update sets. Runtime Compatibility ChecksImplemented runtime checks to ensure compatibility with the new "AI Native SKU" directive
    Notifications Email Agents 2.0.1

    New:

    - Ability to create email notifications using natural language with AI agents
    Now Assist Admin Console 9.0.5

    In this release

    -ServiceNow is introducing three AI-native subscription tiers - Foundation, Advanced, and Prime - designed to align Now Assist capabilities with your organization's AI adoption journey.Now assist admin console now surfaces skills relevant to your active subscription tier, giving administrators a focused view of the skills available as per there subscription type.

    -Manage model versions section now surfaces timely alerts when a model version is approaching deprecation or has been retired, giving administrators a clear, consolidated view of model version health across their Now assist skills.

    -Filters section under Now assist admin console settings now includes support for Customer Service Management (CSM), expanding the scope of sensitive data configuration beyond HR service delivery.
    Now Assist Agents for requestor 3.3.0

    Approval Agent - Enables approval checklist generation from documents in third-party cloud providers like SharePoint, Google Drive, and Box, improving accuracy and flexibility. Integrates external sources securely and maintains user permissions without impacting existing functionalities.Request Status Agent - Provides AI-driven enhancements, including support ticket hyperlinks for agent use outside the portal, improved attachments tool, and advanced tier subscription support for the Approval Agent.Approval Checklist Skill - New skill built to power the in-product approval checklist experience. Takes an approval request and portal parameters as input and generates an approval checklist using the same logic as the Approval Assistance AI Agent, enabling consistent checklist generation across different surfaces.
    Now Assist Analytics 4.1.3
    • New
      • Virtual Agent admins can now grant view-only access to Analytics dashboards, allowing business users to consume and interact with data (filters, drill-downs) without exposing any edit controls.
      • You can pin your favourite dashboards to the Pinned dashboards section in Related Dashboards page.
      • Related dashboards are now displayed in a list view, showing both added and pinned dashboards in a single, scannable layout.
      • Clicking a KPI tile on the Usage, Adoption and Engagement, Sentiment, or Assists tabs now opens a full detail page for that metric, consistent with the experience in Now Assist Admin > Performance.
      • The conversation details/transcript sidebar is now collapsible, giving you more screen space when reviewing conversation data.
    • Changed: The Average Conversation Time metric in Voice analytics dashboard page now excludes time spent with a live agent after transfer, so the value accurately reflects only the AI-handled portion of the call.
    • Fixed: Not relevant in this release
    • Removed: Not relevant in this release
    Now Assist Data Kit 7.1.2

    We have given the ability for users to move the data from Data kit to Instance tables like incident or Case
    Now Assist for Accounts Payable Operations (APO) 7.1.0

    Enhanced to support APO foundation and Prime apps
    Now Assist for App Engine 29.1.2 Changed: Maintenance release
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.

    For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.

    For setup and detailed procedure, see the Automation Center documentation.
    Now Assist for Care Team Operations 1.0.4
    • Case Intake AI Agent: An AI-powered agent that classifies incoming requests by case type (Biomed, EVS, HCIT, Facilities), and orchestrates case creation through a multi-step agentic workflow. Supports conversational slot filling for reference fields and presents case summaries with valid case type assignment before submission.
    • Duplicate Case Detection: The Case Creation AI Agent identifies potential duplicate cases during the creation process and can mark new cases as duplicates when a match is found, reducing redundant case volumes.
    • Virtual Agent Integration with Card Display: The Case Intake AI Agent is integrated into Virtual Agent as a conversational topic, enabling case creation through the VA interface with rich card display of case details.
    • Interaction Trigger: Automated trigger that initiates the Case Intake AI Agent based on interaction events, enabling seamless handoff from live conversations.
    • Voice AI Agent for Care Team Operations: A voice-enabled AI agent that supports telephony-based case intake through CCaaS integration (Twilio/Genesys). Allows callers to create and manage care team cases via natural voice interaction.
    • AI Search for Care Team Portal: AI-powered search integrated into the Care Team Portal, enabling unified search across Knowledge Base articles, Catalog Items, and Case records. Features include search history, intelligent recommendations with dynamic dropdowns, and proper portal-native navigation for search results.
    • Conversational Now Assist AI Search: Conversational search experience where users can type queries in the search bar and receive interactive AI-powered responses. Includes NLU Workbench-trained utterances for accurate result matching and Genius Results.
    Now Assist for Collaborative Work Management (CWM) 5.0.3

    Generate formula with AI for custom columns of the type Formula. Let AI help you build a formula to perform calculations on the data from available columns of your CWM Boards. This feature supports all math and string functions supported by the ServiceNow AI Platform.
    Now Assist for Complaint Case (CSM) 2.1.1

    No content changes, adding a wrapper for the AI agent collection.
    Now Assist for Configuration Management Database (CMDB) 3.2.1
    • New: The 'Keyword Search' capability now supports focused IP address search of CMDB data. Users can enter IP addresses directly to find all CIs associated with those addresses.
    • Fixed: Defect fixes related to 3P model (third-party model provider) support.
    Now Assist For Core Business Suite 3.0.2

    Now Assist capabilities across Human Resources, Legal, Workplace Service Delivery, Finance, Procurement, Health and Safety, Supplier Lifecycle Operations, and Accounts Payable Operations
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for Creator 29.1.2
    • New
      • Build Agent: Keyword search enhancements
      • Mobile card generation: Users with the mobile_admin role can access mobile card generation
      • Release lifecycle documentation AI agent: ServiceNow introduces release lifecycle documentation AI agent, an AI-powered capability designed to reduce the documentation burden on IT admins managing application development and deployment workflows.
      • Theme generation workflow: Generate themes using Now Assist.
    • Changed: Catalog item generation: Improved messaging in the conversational catalog builder to provide clearer guidance and a better user experience.
    • Fixed: Catalog item generation: Updated the Catalog Generation application scope from private to public to improve accessibility.
    Now Assist for CSM Major Issue Management 1.1.0

    Changed:

    • Major Case/Major Case Candidate worknotes - Display the similar case numbers or suggested case numbers with hyperlinks.
    • Internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Employee Experience 4.1.1

    Updated the latest version of the dependent apps to support AI Native SKUs.
    Now Assist for Enterprise Architecture (EA) 7.2.0 New: AI native SKUs for Enterprise Architecture Advanced and Enterprise Architecture Prime plugins.
    Now Assist for Enterprise Asset Management 1.0.1 New: Initial release
    Now Assist for Field Service Management (FSM) 9.1.0

    New: Supported version for new AI Native SKU
    Now Assist for Financial Services Operations (FSO) 3.0.0
    • New
      • Added Friendly Fraud Agent capability for Advanced and Prime tiers
      • Added subscription profile support for customer management
      • Added Customer Profile Summarization skill to provide overview of customer information including owned financial accounts, recent activities
      • Added Customer Interaction Context Summary skill to provide context aware summaries of customer based on call intent
      • Enabled AI Search capabilities for Customer Service Representatives to search and retrieve relevant information
      • Introduced accessibility support for the Interaction page
    • Changed
      • Improved prompts across multiple skills to support all AI models (3P and 5P)
      • Improved error messages for skill failure scenarios
    Now Assist for FSC Common 6.1.0

    Changed: Added subscription changes for the foundation and prime plugins.
    Now Assist for Hardware Asset Management 4.1.0

    Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabilities included in their subscription.
    Now Assist for Health and Safety 1.3.1 Changed: Subscription entries for compatibility with AI-native SKU versions
    Now Assist for HR Service Delivery (HRSD) 13.1.3 New
    • AI Native SKU framework to streamline entitlement tracking and improve visibility
    • Case Summary now includes citations to identify the source of information
    Changed: "Persona assistant" skill renamed to "Employee information summarization"
    Now Assist for Impact 3.1.3 Minor Fixes
    1. Resolved an issue where Next Steps were not consistently rendering for users.
    2. Fixed an issue where the Now Assist button was incorrectly displayed for Now Assist for Impact application scripts and files.
    Now Assist for IT Operations Management (ITOM) 2.6.9 Added support to Australia release
    Now Assist for Legal Service Delivery 1.6.5 Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2

    New - Anomaly detection AI skill

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Now Assist for Order Management 2.0.7

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Platform 11.1.0

    New: AI native SKUs Foundation, Advanced, Prime depends on this application.
    Now Assist for Platform Advanced 1.0.0

    New: Created the AI native SKU to offer key generative AI functionality to help customers extract more value from GenAI on the ServiceNow Platform.
    Now Assist for Platform Foundation 1.0.0

    New: Created the AI native SKU to offer foundational GenAI skills and features to help customers start with GenAI on the ServiceNow Platform.
    Now Assist for Platform Prime 1.0.0

    New: Created the AI native SKU to offer key generative AI functionality to help customers building AI-native workflows and agents.
    Now Assist for Prompt Assistance 4.0.3 New
    • Added new feature Actionable Insights and Agentic Instruction Optimization
    • New API to support Prompt Linting
    • Added 3P support for Agentic eval metrics, and Skill eval metrics
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1

    ServiceNow is transitioning all SKUs to AI Native packaging with three tiers: Foundation, Advanced, and Prime. This app was updated to add relevant subscription metadata for supporting this transition
    Now Assist for Purchase Order Management (POM) 1.1.0

    Now Assist for Purchase Order Management includes prebuilt AI agents that automate purchase order creation from emails, and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    Now Assist for RSM 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Now Assist for Sales and Order Management for Telecommunications 2.0.7

    New

    - Voice AI Agent for Move order capture

    - Fallout creation AI Agent.
    Now Assist for Sales Force Automation (SFA) 1.1.1

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Service Exchange 1.0.12

    New: Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Now Assist for Setup 2.0.7

    What's New:

    1. Admin Home

    A centralized starting point for setup and configuration: Surfaces entitled products with clear setup status Provides recommended next actions Launch point for Product Hubs and configuration workflows Tracks setup progress across sessions

    2. Product Hubs

    Product_specific landing experiences that: Aggregate apps, plugins, and configuration resources Support guided installation Reflect entitlement and setup state Act as the entry point into configuration

    3. Single Click Install

    Automated installation and baseline configuration: Installs required applications and plugins Applies best practice default configurations Executes in a controlled, sequential flow Captures all changes automatically in update sets

    4. Configuration Console One place to configure, track, and manage product configurations: Single console for all product and platform configurations, replacing fragmented setup. Guided, modular steps with clear progress tracking and execution state. Automated and manual setup supported in one flow. Go_to place for first_time setup and ongoing configurations, with configurations tracked end_to_end via update sets.

    5. Configuration with Now Assist

    Optional AI support for configuration tasks: Guides admins through complex configuration with contextual recommendations Automates setup actions to reduce manual effort and errors Works directly within the Configuration Console for a seamless experience Keeps admins in control with review, preview, and approval before changes are applied

    6. Update Set Management

    Automated change capture and deployment: Creates scoped update sets at key checkpoints Captures installs, defaults, manual changes, and AI actions Cleans and packages changes for promotion Uses standard ServiceNow deployment workflows Maintains a full audit trail

    7. Granular Admin Roles

    Role-based access control reducing admin privilege requirements: Introduces a new Admin Center -;specific admin role that can be assigned independently of full system admin responsibilities Maintains compatibility with existing admin role hierarchies Ensures access is constrained to Admin Center functionality only

    Supported Products (April Release)

    AI-Native IT Svc Deck (fka CoreIT) Core Business Suite Foundation Enterprise Service Management IT Operations Management Now Assist Admin (For Pro+ customers)

    Prerequisites

    AI Native and Pro+ SKUs

    Business Value and Efficiency Gains:

    60-80% reduction in setup time Elimination of manual update set errors Zero manual update set management Consistent best-practice configurations Risk Reduction: Automated scope enforcement Pre-tested default configurations Full audit trail of all changes Human validation for critical decisions
    Now Assist for Setup Core 1.0.6

    What's New:

    1. Admin Home

    A centralized starting point for setup and configuration: Surfaces entitled products with clear setup status Provides recommended next actions Launch point for Product Hubs and configuration workflows Tracks setup progress across sessions

    2. Product Hubs

    Product_specific landing experiences that:

    Aggregate apps, plugins, and configuration resources Support guided installation Reflect entitlement and setup state Act as the entry point into configuration

    3. Single Click Install

    Automated installation and baseline configuration:

    Installs required applications and plugins Applies best practice default configurations Executes in a controlled, sequential flow Captures all changes automatically in update sets

    4. Configuration Console One place to configure, track, and manage product configurations:

    Single console for all product and platform configurations, replacing fragmented setup. Guided, modular steps with clear progress tracking and execution state. Automated and manual setup supported in one flow. Go_to place for first_time setup and ongoing configurations, with configurations tracked end_to_end via update sets.

    5. Configuration with Now Assist

    Optional AI support for configuration tasks:

    Guides admins through complex configuration with contextual recommendations Automates setup actions to reduce manual effort and errors Works directly within the Configuration Console for a seamless experience Keeps admins in control with review, preview, and approval before changes are applied

    6. Update Set Management

    Automated change capture and deployment:

    Creates scoped update sets at key checkpoints Captures installs, defaults, manual changes, and AI actions Cleans and packages changes for promotion Uses standard ServiceNow deployment workflows Maintains a full audit trail

    7. Granular Admin Roles

    Role-based access control reducing admin privilege requirements:

    Introduces a new Admin Centerandndash;specific admin role that can be assigned independently of full system admin responsibilities Maintains compatibility with existing admin role hierarchies Ensures access is constrained to Admin Center functionality only

    Supported Products (April Release)

    AI-Native IT Svc Deck (fka CoreIT) Core Business Suite Foundation Enterprise Service Management IT Operations Management Now Assist Admin (For Pro+ customers)

    Prerequisites

    AI Native and Pro+ SKUs

    Business Value and Efficiency Gains:

    60-80% reduction in setup time Elimination of manual update set errors Zero manual update set management Consistent best-practice configurations Risk Reduction: Automated scope enforcement Pre-tested default configurations Full audit trail of all changes Human validation for critical decisions
    Now Assist for Software Asset Management (SAM) 7.0.0

    New features:

    Resolve SaaS connection errors - This feature enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Investigate root causes such as authentication failures, API endpoint changes, or credential expiry. It helps in providing actionable error details at the point of failure - whether during setup or live sync - reducing time spent on manual troubleshooting. Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts.
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0

    AI-native initiatives:

    • Pricing and packaging updates including revised tier structures
    • Minor defect fixes to enhance system stability and user experience
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 Changed
    • AI Project summary emails now reliably schedule the next send date after each delivery
    • Create Agile Story generation workflow and agent are now protected with stringent system security policies
    • Project Insights emails now fully support language translation, including all section headings. The skill admin experience is now clean and free of unrelated navigation menus.
    • AI Status Reports now accurately predict Schedule health using variance data, flag AI-generated reports in the Project Status table, and accurately calculate resource availability for role-based assignments.
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0

    AI-native initiatives:

    • Pricing and packaging updates including revised tier structures
    • Minor defect fixes to enhance system stability and user experience
    Now Assist for Talent 1.7.0
    • Update subscription records for read policy
    • Minor issues fixed.
    Now Assist for Telecommunications 1.1.5

    Repackaging for SKU
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6

    Defect fix for Customer Success Management AI skills related to rules and polices around ACLs.
    Now Assist for Third-Party Risk Management 22.0.9 Changed: Updated the dependencies for this application.
    Now Assist for Vault 2.0.0

    New

    • Use Now Assist to Vault to enhance your security posture autonomously by identifying, classifying, and protecting sensitive data in your custom applications.
    • Surface sensitive data access by users automatically by leveraging Now Assist to configure, audit, and summarize your Access Observer logs.
    Now Assist for Voice 4.1.2
    • New
      • Agentic Pricing Model: Voice services use action-based pricing instead of per-session rates. Every AI action during a call, including authentication, is counted toward pricing tiers. For more information on pricing details, see https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/sn-assist-overview.pdf.
      • Multi-Language Voice Support: Users can select and switch languages during voice calls through the phone interface. Administrators configure voice selections per language via the enable_language_selection property. When enabled, non-English speaking users can interact with voice services in a supported language.
      • Advanced Authentication Methods: Two new passwordless authentication options are available. Push authentication sends notifications to mobile devices for quick approval. SMS OTP delivers one-time passwords for users without push-capable devices or limited connectivity. Both use a two-step API flow, reducing the need to speak passwords during voice interactions.
    • Changed
    • Fixed
    • Removed
    Now Assist in Catalog Builder 7.1.0

    Updated user-facing messages in the location settings feature

    Chatbot dialog messages have been updated for both the Create Catalog Item and Catalog Conflict Resolver topics to ensure greater clarity and consistency.

    Removed timer messages from chatbot topics

    Removed the processing-time timer logic (start_timer / end_timer) that previously calculated and displayed response duration to the user in the Create Catalog Item and Conflict Resolver chatbot flows.
    Now Assist in Contract Management 2.1.3

    Refer to the Contract management Pro - Prime release notes.
    Now Assist in Document Intelligence 6.0.10

    Fixed

    • Skill configuration ID mismatch for KIE/TE capabilities causing incorrect skill execution
    • Two attachments from the same document displayed when using the Show in DocIntel button, with one attachment failing to load
    Now Assist in Knowledge Management 30.8.0

    New:

    Support new 3P models
    Now Assist in Virtual Agent 17.0.12

    New:

    • Premium chat: Delivers Assistant Designer for premium chat, introduces premium chat with Now Assist panel
      1. New and upgraded customers will not be defaulted to premium chat OOB
      2. Premium chat will be available in the admin guided setup to choose from. Premium chat does not apply to instances in regulated markets (Government Cloud Community), instances that use domain separation, or regional data routing.
      3. Branding for premium chat: streamlines branding configuration with bi-directional sync for a seamless experience.
    • Response feedback: Enables end users to provide detailed feedback during conversations using thumbs up/down, with configurable options and admin controls across multiple channels.
    • Voice AI Automation: Automates testing and operational workflows for AI voice agents, including daily runs, call duration tracking, and ticket integration.

    Changed:

    • Enhances asset visibility and usability with an "All" view, updated descriptions, clearer tooltips and consistent terminology
    • Web search enhancements
      • Web search mode and web search fallback now work together more cohesively
      • Web search mode combines results from ServiceNow internal sources with external web content into a single, unified response - with internal sources taking priority. When a query can't be answered through internal sources alone, users are presented with a "Search the web" button that seamlessly transitions them into web search mode and reruns their query automatically. Note: Web search fallback requires web search mode to be enabled

    Fixed:

    29 PRBs were fixed that addressed a range of issues, including UI improvements, catalog and chat experience enhancements, and updates to assistant features PRB1984560 PRB1999063 PRB2004356 PRB1994560 PRB2004525 PRB2002666 PRB2004292 PRB1962838 PRB1997386 PRB1990446 PRB1993269 PRB1996438 PRB2004483 PRB1997740 PRB1991981 PRB2003967 PRB2004291 PRB1988803 PRB1991417 PRB1997415 PRB1984570 PRB1976441 PRB1994979 PRB1999527 PRB1995680 PRB1952191 PRB2003896
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed: Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    Now Assist Skill Discovery and Execution 9.1.9

    Changed:

    • Data Collector - 3P and GPT 5.2 model support for data collector prompts.
    • Translation for outbound static messages from ogcs.

    Fixed:

    • Mid-topic discovery fails when Knowledge Graph is used as the information source.
    • Gibberish inputs were incorrectly accepted during Conversational Catalog flows.
    • Increase NASDE code coverage to meet the 80% target.
    • Confirmation messages display English words in non-English contexts.
    • Incident summarization references an incorrect incident number.
    Now Assist Skill Kit 8.1.3

    New:

    1. Actionable Insights: Evaluation results now tell you not just where your agent stands, but what to do about it. Actionable Insights automatically analyzes failing traces, identifies patterns across deviations, and delivers prioritized recommendations tied to specific root causes - so you can move from evaluation to a production-ready agent without manual investigation or deep evaluation expertise.

    Key capabilities

    • Automated Error Analysis - Execution traces are analyzed automatically to surface underperformance patterns, grouped by type, prioritized by impact, and mapped to affected agent components.
    • Optimization Recommendations - Each identified issue is paired with a concrete configuration change. No cross-referencing, no guesswork.

    Impact - Faster path to deployment readiness. Customers with and without evaluation expertise can now act on results immediately, cutting iteration time and reducing time to production.

    2. AI Native SKU Enhancements
    Operational Sustainability Management Advanced 22.0.1 New plugin to deliver AI features of Operational Sustainability Management
    OT Asset Management Advanced 1.0.0

    This app does not have built-in features. For key features, please see OT Asset Management and Now Assist for Enterprise Asset Management.
    OT Manager Foundation 3.3.1 New: Certified for Australia Patch 1
    OTSM Advanced 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Foundation 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Prime 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    POM - Foundation 1.0.0

    Purchase Order Management - Foundation is the foundation-tier AI subscription for purchase order exception management on the ServiceNow AI Platform. Extending Now Assist for Purchase Order Management, this offering unlocks Platform Foundation features for enterprises that require the most advanced AI capabilities across their purchase order exception workflows. Purchase Order Management - Foundation adds access to Now Assist Platform Foundation, enabling organizations to take advantage of the latest platform-level AI innovations as they become available.
    POM - Prime 1.0.0
    • Purchase Order Management - Prime is the highest-tier AI subscription for purchase order exception management on the ServiceNow AI Platform. This offering unlocks Platform Prime features for enterprises that require the most advanced AI capabilities across their purchase order workflows.
    • Purchase Order Management - Prime adds access to Now Assist Platform Prime, enabling organizations to take full advantage of the latest platform-level AI innovations as they become available.
    • Built on the ServiceNow AI Platform, Purchase Order Management - Prime includes prebuilt AI agents that automate purchase order creation from emails and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    PSDS - Advanced 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Foundation 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Prime 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    Public Sector Digital Services AI Agent Collection 1.1.1

    ServiceNow is transitioning all SKUs to AI Native packaging with three tiers: Foundation, Advanced, and Prime. This app was updated to add relevant subscription metadata for supporting this transition
    Query Generation 5.1.1

    Support INSTANCEOF Operator

    Support Global OR (NQ) Operator

    Introduction to Manual Segment
    Query Orchestrator 1.0.0 New
    • Introduced Query Orchestrator, a new ServiceNow scoped application that provides a shared, reusable orchestration layer for integrating AI agents across business domains.
    • Domain teams can onboard by implementing a Scripted Extension Point in their own scoped app - supplying a prompt template, KB category, and KG tags.
    • Includes the Query Analyzer subflow that handles end-to-end orchestration: question categorization, Knowledge Base search, parallel Knowledge Graph queries, and structured result delivery to the AI agent.
    • Designed to scale across domains - currently live for Banking, with Insurance and other domains supported through the same plug-in model.
    RSM - Advanced 1.0.0 New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM - Foundation 1.0.0

    New: Introduced an AI_native SKU that delivers foundational RSM AI capabilities.
    RSM - Prime 1.0.0

    New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM AI agent collection 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Sales and Order Management for Technology Provider - Advanced 1.0.2

    SKUs
    Sales and Order Management for Technology Provider - Prime 1.0.2

    SKUs
    Sales and Order Management for Telecommunications - Advanced 1.0.5

    AI agents under Advanced SKU

    • Voice AI Agent for Move order capture
    • Intent Driven orchestration AI Agent
    • Order Enrichment AI Agent
    • Fallout creation AI Agent
    Sales and Order Management for Telecommunications - Prime 1.0.5

    SKU - Prime
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1

    SKUs
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1

    SKUs
    Screen Summarization 1.0.10

    Release notes v1.0 - Initial release

    • Full-page and section summarization for workspace views
    • Single-key activation and shortcuts
    • Screen reader voice announcements via ARIA live regions
    Service Exchange - Advanced 1.0.1

    New: Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task
    Service Exchange - Foundation 1.0.1

    New: No changes to this version
    Service Exchange - Prime 1.0.1

    New: Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    SLO - Foundation 1.0.0

    SLO - Foundation is the foundation-tier AI subscription for supplier lifecycle operations on the ServiceNow AI Platform. Extending Now Assist for SLO, this offering unlocks Platform Foundation features for enterprises that require the most advanced AI capabilities across their supplier workflows. SLO - Foundation includes foundational skills and adds access to Now Assist Platform Foundation, enabling organizations to take advantage of the latest platform-level AI innovations as they become available.
    SLO - Prime 1.0.0

    SLO - Prime is the highest-tier Al subscription for supplier lifecycle operations on the ServiceNow Al Platform. Extending SLO - Foundation, this offering unlocks Platform Prime features for enterprises that require the most advanced Al capabilities across their supplier workflows. SLO - Prime includes everything in SLO - Foundation and adds access to Now Assist Platform Prime, enabling organizations to take full advantage of the latest platform-level Al innovations as they become available.
    Software Asset Management AI Advanced 1.0.4

    Software Asset Management AI Advanced packages AI capabilities together with SAM Pro.
    Software Asset Management AI Prime 1.0.4

    Software Asset Management AI Prime packages AI capabilities together with SAM Enterprise.
    SOM - Advanced 1.0.1

    Initial release:

    • Autonomously progress new leads through nurture sequences and accelerate pipeline development using the help nurture new leads agentic workflow.
    • Automate meeting scheduling and follow-up for sales development representatives using the appointment management AI agent.
    • Triage and respond to inbound sales emails without manual intervention using the inbound email AI agent.
    • Execute personalized outreach to prospects at scale using the lead outreach AI agent.
    • Identify and manage leads showing disengagement signals to keep pipeline data accurate using the lead disinterest AI agent.
    SOM - Prime 1.0.1

    Initial release:

    • Unlock Now Assist Platform Prime features for Sales and Order Management workflows with SOM - Prime.
    • Includes all capabilities from SOM - Advanced, including SDR AI agents for lead nurturing, outreach, appointment management, inbound email handling, and lead disinterest detection.
    SOM for Manufacturing Advanced 1.2.0
    SOM for Manufacturing Prime 1.2.0
    SPO - Foundation 1.0.0

    New: ServiceNow Sourcing and Procurement Operations Foundation provides procurement specialists with assistive Now Assist skills embedded directly in requisition and case management workflows. These AI_powered skills support tasks such as summarizing procurement cases and drafting email responses, helping reduce manual effort and resolve issues more efficiently, while keeping users in control.
    SPO - Prime 1.0.0

    New: ServiceNow Sourcing and Procurement Operations Prime provides AI_powered skills and agents that support requisition management, sourcing events, and inquiry handling. These capabilities include intelligent intake, automated catalog matching, and agentic workflows to help resolve exceptions and route ownership, while keeping users in control.
    Strategic Portfolio Management - Advanced 1.0.2

    New: Introducing AI native SKU for SPM Advanced.
    Strategic Portfolio Management - Prime 1.0.4

    New: Introducing AI native SKU for SPM Prime
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Technology Advanced 1.0.3

    SKUs
    Technology Foundation 1.0.3

    SKUs
    Technology Prime 1.0.3

    SKUs
    Telecommunications Advanced 1.0.4

    New
    Telecommunications Foundation 1.0.4

    New
    Telecommunications Media and Technology AI agent collection 5.1.3

    New
    Telecommunications Prime 1.0.4

    New
    Telecommunications, Media and Technology - Advanced 1.0.2
    Telecommunications, Media and Technology - Foundation 1.0.3

    SKUs
    Telecommunications, Media and Technology - Prime 1.0.2
    Third-party Risk Management Advanced 22.0.1 New: This is a new plugin introduced as top line app for consuming Third-party risk management Advanced feature set.
    TNI and DCNAM AI Content Collection 1.0.0

    This will include ServiceNow's Agentic AI and GenAI capabilities to enrich purpose-built industry workflows.
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3

    SKU Advanced
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3

    SKU - Advanced
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3

    SKU - Prime
    Universal Request AI agent collection 1.0.7

    New

    1. Department Predictor Agent - This AI Agent analyses the Universal Request (Short Description, Description and Attachments) and predicts the department that is best suited to triage that requestNote: Currently on HR and IT are the supported departments.
    2. Service Predictor Agent - This AI agent analyses the Universal Request and predicts an appropriate service for the department predicted by the "Department Predictor Agent".Note: Currently on General Inquiry Service is supported3. Field Predictor Agent - This AI agent, predicts the value corresponding to the fields in the ticket intake form and finally creates the departmental ticket.
    WSD - Advanced 1.0.1

    This is the initial release.
    WSD - Foundation 1.0.1

    This is the initial release.
    WSD - Prime 1.0.1

    This is the initial release.
    Table 2. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.1.3 2026-04-28
    Agentic Contact Center for Banking 1.0.1 2026-04-09
    Agentic Desktop 2.0.0 2026-03-12
    AI Agent Advisor 1.0.2 2026-06-04
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.2.1 2026-04-09
    AI Agents for Health and Safety 1.3.1 2026-04-09
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Enterprise AI Foundation 1.0.2 2026-04-09
    AI Control Tower for Now Assist 3.1.0 2026-04-09
    AI Data Explorer 4.1.5 2026-05-05
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AI-Native IT Service Management 2.0.2 2026-04-09
    AIOps LEAP 3.2.1 2026-04-09
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    APO - Foundation 1.0.0 2026-04-09
    APO - Prime 1.0.0 2026-04-09
    App Engine - Prime 29.1.3 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.1.4 2026-04-09
    App Summary 28.2.6 2025-12-11
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.1.9 2026-04-28
    Business Continuity Management Advanced 1.0.2 2026-04-09
    Business Continuity Management Foundation 1.0.3 2026-04-09
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Collaborative Work Management - Advanced 1.0.2 2026-04-09
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.5 2026-04-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.1.5 2026-04-09
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.0.4 2026-04-09
    Core Business Suite Advanced 3.0.0 2026-04-09
    Core Business Suite Advanced for Finance 3.0.0 2026-04-09
    Core Business Suite Advanced for Health and Safety 3.0.1 2026-04-09
    Core Business Suite Advanced for Human Resources 3.0.1 2026-04-09
    Core Business Suite Advanced for Legal 3.0.0 2026-04-09
    Core Business Suite Advanced for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Advanced for Workplace Services 3.0.1 2026-04-09
    Core Business Suite AI Agent 3.0.2 2026-04-09
    Core Business Suite for Finance 3.0.3 2026-04-09
    Core Business Suite for Health and Safety 3.0.3 2026-04-09
    Core Business Suite for Human Resources 3.0.3 2026-04-09
    Core Business Suite for Legal 3.0.3 2026-04-09
    Core Business Suite For Source To Pay 3.0.3 2026-04-09
    Core Business Suite For Workplace Service Delivery 3.0.3 2026-04-09
    Core Business Suite Foundation 3.0.0 2026-04-09
    Core Business Suite Foundation for Finance 3.0.0 2026-04-09
    Core Business Suite Foundation for Health and Safety 3.0.0 2026-04-09
    Core Business Suite Foundation for Human Resources 3.0.1 2026-04-09
    Core Business Suite Foundation for Legal 3.0.0 2026-04-09
    Core Business Suite Foundation for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Foundation for Workplace Services 3.0.1 2026-04-09
    Core Business Suite Prime 3.0.0 2026-04-09
    Core Business Suite Prime for Finance 3.0.0 2026-04-09
    Core Business Suite Prime for Health and Safety 3.0.3 2026-04-09
    Core Business Suite Prime for Human Resources 3.0.2 2026-04-09
    Core Business Suite Prime for Legal 3.0.1 2026-04-09
    Core Business Suite Prime for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Prime for Workplace Services 3.0.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CPQ for Manufacturing Advanced 1.0.0 2026-04-09
    CPQ for Manufacturing Foundation 1.0.0 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 1.0.3 2026-04-09
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.0 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.2.15 2026-04-09
    Enterprise Architecture - Advanced 1.0.0 2026-04-09
    Enterprise Architecture - Prime 1.0.0 2026-04-09
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 4.0.0 2026-04-09
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.0.0 2026-04-09
    FSC Common - Prime 1.0.0 2026-04-09
    FSM - Advanced 1.0.0 2026-04-09
    FSM - Foundation 1.0.0 2026-04-09
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 13.1.2 2026-04-09
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    Hardware Asset Management - Advanced 1.0.0 2026-04-09
    HCLS - Advanced 1.0.1 2026-04-09
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 1.0.1 2026-04-09
    Health and Safety - Advanced 1.0.3 2026-04-09
    Health and Safety - Foundation 1.0.3 2026-04-09
    Health and Safety - Prime 1.0.3 2026-04-09
    HR Service Delivery AI agent collection 6.0.1 2026-04-09
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    HRSD - Advanced 1.0.5 2026-04-17
    HRSD - Prime 1.0.5 2026-04-17
    IBM watsonx Spoke 1.0.4 2025-01-30
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.0.0 2026-05-05
    Integrated Risk Management Advanced 22.2.0 2026-05-05
    Integrated Risk Management Foundation 22.1.2 2026-04-09
    Integrated Risk Management Prime 22.2.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 7.2.0 2026-06-16
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM - Advanced 1.0.7 2026-04-09
    ITOM - Prime 1.0.3 2026-04-09
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    ITSM - Advanced 1.0.8 2026-06-16
    ITSM - Foundation 1.0.8 2026-06-16
    ITSM - Prime 1.0.9 2026-06-16
    Knowledge Center 31.8.1 2026-04-09
    Knowledge Graph 7.1.2 2026-04-09
    Legal Service Delivery - Prime 1.0.4 2026-04-09
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations Advanced 1.0.2 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.1.2 2026-04-09
    Manufacturing Commercial Operations Foundation 1.0.2 2026-04-09
    Manufacturing Commercial Operations Prime 1.0.2 2026-04-09
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.3.1 2026-04-09
    Notifications Email Agents 2.0.1 2026-04-09
    Now Assist Admin Console 9.0.5 2026-04-09
    Now Assist Agents for requestor 3.3.0 2026-04-09
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.1.3 2026-04-09
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.1.2 2026-04-09
    Now Assist for Accounts Payable Operations (APO) 7.1.0 2026-04-09
    Now Assist for Advanced Work Assignment (AWA) 1.0.3 2026-06-16
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 1.0.4 2026-04-09
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.3 2026-04-09
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.2.1 2026-04-09
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist For Core Business Suite 3.0.2 2026-04-09
    Now Assist for Creator 29.1.2 2026-04-09
    Now Assist for Customer Service Management (CSM) 12.1.2 2026-04-23
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.1.1 2026-04-09
    Now Assist for Enterprise Architecture (EA) 7.2.0 2026-04-09
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 3.0.0 2026-04-09
    Now Assist for FSC Common 6.1.0 2026-04-09
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.1 2026-04-09
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.3 2026-04-09
    Now Assist for HRSD - Foundation 1.0.5 2026-04-17
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.9 2026-04-09
    Now Assist for IT Service Management (ITSM) 13.2.0 2026-06-16
    Now Assist for Legal Service Delivery 1.6.5 2026-04-09
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2 2026-04-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.7 2026-04-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.1.0 2026-04-09
    Now Assist for Platform Advanced 1.0.0 2026-04-09
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Platform Foundation 1.0.0 2026-04-09
    Now Assist for Platform Prime 1.0.0 2026-04-09
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for Prompt Assistance 4.0.3 2026-04-09
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1 2026-04-09
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 6.0.1 2026-05-05
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.0.7 2026-04-09
    Now Assist for Setup Core 1.0.6 2026-04-09
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0 2026-04-09
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 2026-04-09
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0 2026-04-09
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 2.0.0 2026-04-09
    Now Assist for Voice 4.1.2 2026-04-09
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for WDF 2.0.7 2026-05-05
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.0 2026-04-09
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.3 2026-04-09
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.10 2026-04-09
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.8.0 2026-04-09
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 17.0.12 2026-04-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.1.9 2026-04-09
    Now Assist Skill Kit 8.1.3 2026-04-09
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.0.1 2026-04-09
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.1 2026-04-09
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 12.1.10 2026-05-29
    POM - Foundation 1.0.0 2026-04-09
    POM - Prime 1.0.0 2026-04-09
    Privacy Management Advanced 22.2.0 2026-05-05
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.1.1 2026-04-09
    Query Generation 5.1.1 2026-04-09
    Query Orchestrator 1.0.0 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.2 2026-04-09
    Sales and Order Management for Technology Provider - Prime 1.0.2 2026-04-09
    Sales and Order Management for Telecommunications - Advanced 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications - Prime 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1 2026-04-09
    Sales Development AI Agents 1.0.7 2025-12-11
    Screen Summarization 1.0.10 2026-04-09
    Security Incident Response - Advanced 1.0.4 2026-05-05
    Security Incident Response - Foundation 1.0.4 2026-05-05
    Security Incident Response - Prime 1.0.4 2026-05-05
    Service Exchange - Advanced 1.0.1 2026-04-09
    Service Exchange - Foundation 1.0.1 2026-04-09
    Service Exchange - Prime 1.0.1 2026-04-09
    ServiceNow AI Lens 4.0.0 2026-03-12
    SLO - Foundation 1.0.0 2026-04-09
    SLO - Prime 1.0.0 2026-04-09
    Software Asset Management AI Advanced 1.0.4 2026-04-09
    Software Asset Management AI Prime 1.0.4 2026-04-09
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.0.0 2026-04-09
    SPO - Prime 1.0.0 2026-04-09
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.1.0 2026-04-09
    Technology Advanced 1.0.3 2026-04-09
    Technology Foundation 1.0.3 2026-04-09
    Technology Prime 1.0.3 2026-04-09
    Telecommunications Advanced 1.0.4 2026-04-09
    Telecommunications Foundation 1.0.4 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Telecommunications Prime 1.0.4 2026-04-09
    Telecommunications, Media and Technology - Advanced 1.0.2 2026-04-09
    Telecommunications, Media and Technology - Foundation 1.0.3 2026-04-09
    Telecommunications, Media and Technology - Prime 1.0.2 2026-04-09
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.0.4 2026-03-12
    Third-party Risk Management Advanced 22.0.1 2026-04-09
    TNI and DCNAM AI Content Collection 1.0.0 2026-04-09
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3 2026-04-09
    UI Generation 29.1.2 2026-03-12
    Unified Security Exposure Management (USEM) - Advanced 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Foundation 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Prime 2.0.0 2026-06-16
    Universal Request AI agent collection 1.0.7 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    WSD - Advanced 1.0.1 2026-04-09
    WSD - Foundation 1.0.1 2026-04-09
    WSD - Prime 1.0.1 2026-04-09
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 29.2.20260709 - Australia Patch 2

    Table 3. New or updated applications
    App name Version number Release notes
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Customer Success Management 2.7.2

    Updated rules and policies related to ACLs.

    Update order value Generative AI prompts for new 3P model versions
    AI Agents for Discovery 2.0.4

    Firewall rule task creation

    New A new agentic workflow that enables network and security teams to create firewall rule tasks in Palo Alto Networks Panorama using natural language. Compliance checks run automatically before tasks are created, reducing manual effort and helping teams maintain policy-compliant firewall changes.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for ITAM 4.1.0

    Introducing a new HAM Advanced SKU consolidating all HAM and AI capabilities under ServiceNow's AI Native SKU strategy (Foundation, Advanced, Prime tiers). Includes new per-tier plugins and runtime entitlement checks via sys_gen_ai_asset_subscription.
    AI Agents for Service Exchange Provider 1.0.12

    New Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    AI Agents for Workplace Service Delivery 3.2.0
    • New: Introduced the Workplace Concierge AI agent for Workplace Visitor Management to automate visit creation and management via email, calendar invites, and Now Assist.
    • Changed: None
    • Fixed: None
    • Removed: None
    AI Control Tower for Enterprise AI Foundation 1.0.2 New: Packages and entitles AI agents and skills to boost productivity across relevant use cases in AICT.
    App Engine - Prime 29.1.3 New: Initial release
    Asset Audit Response AI Advanced 1.0.0

    New:

    • Generate AI summaries of evidence requests.
    • Track and manage impacted records that are associated with your remediation tasks.
    • Gain insight into the citations associated with your evidence requests.
    Business Continuity Management Advanced 1.0.2

    This is a new application introduced as a top line app for consuming Business Continuity Management Advanced feature set.
    Business Continuity Management Foundation 1.0.3

    This is a new application introduced as a top line app for consuming Business Continuity Management Foundation feature set.
    Chat Recommendation 1.6.3 Removed the 3p models-> gemini -3-flash, gpt-5-mini, claude-haiku-4.5
    Chat Summarization for Virtual Agent 1.10.5

    Changes for new 3P models for chat summarization
    Collaborative Work Management - Advanced 1.0.2
    • New - Introduced a new application based on the AI Native SKU changes
    • Removed - No components or dependent application removed
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2

    SKUs
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2

    SKUs
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2

    SKU Advanced - CPQT
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1

    SKU Foundation - CPQT
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1

    SKUs
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2

    SKUs
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    Core Business Suite 3.0.4
    • Simplified Employee Portal homepage with a focused set of widgets to streamline the self-service experience.
    • Simplified setup experience to install and configure all business applications from a single place.
    Core Business Suite Advanced 3.0.0

    1. Case and knowledge management features across Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery

    2. Advanced AI capabilities for Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery
    Core Business Suite Advanced for Finance 3.0.0

    1. Advanced Case and knowledge management features for Finance department.

    2. Advanced AI capabilities for the Finance department.
    Core Business Suite Advanced for Health and Safety 3.0.1

    1. Health and Safety Case and Knowledge Management

    2. Health and Safety Incident Management

    3. Health and Safety Risk Management

    4. Critical Event Management

    5. Health and Safety Contractor Management
    Core Business Suite Advanced for Human Resources 3.0.1

    1. Case and Knowledge Management

    2. Employee Journey Management

    3. Talent
    Core Business Suite Advanced for Legal 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Advance AI capabilities for the Legal department.
    Core Business Suite Advanced for Source to Pay 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Advance AI capabilities for the Source-to-Pay department.
    Core Business Suite Advanced for Workplace Services 3.0.1

    Core Business Suite Advanced for Workplace Service Delivery extends the capabilities of the Foundation version to support more complex enterprise workflows. It provides advanced AI capabilities for the Workplace Service Delivery department.
    Core Business Suite AI Agent 3.0.2

    AI agents for Core Business Suite
    Core Business Suite for Finance 3.0.3

    1. Finance case and knowledge management.

    2. AI capabilities for the Finance department.
    Core Business Suite for Health and Safety 3.0.3

    Health and Safety case and knowledge management.
    Core Business Suite for Human Resources 3.0.3

    1. Human Resources case and knowledge management

    2. AI capabilities for the Human Resources department
    Core Business Suite for Legal 3.0.3

    The Core Business Suite for Legal contains all legal-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite For Source To Pay 3.0.3

    The Core Business Suite For Source To Pay contains all Source To Pay-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite For Workplace Service Delivery 3.0.3

    The Core Business Suite for Workplace Service Delivery contains all Workplace Service Delivery-related code within this application's repository. This application will not be visible to customers on the ServiceNow Store and is intended solely to organize legal-related code within CBS.
    Core Business Suite Foundation 3.0.0
    • AI native Employee Portal with a focused set of widgets to streamline the self-service experience.
    • Pre-configured workflows for case and knowledge management
    • Simplified setup experience to install and configure all business applications from a single place.
    Core Business Suite Foundation for Finance 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Finance department.
    Core Business Suite Foundation for Health and Safety 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Health and Safety department.
    Core Business Suite Foundation for Human Resources 3.0.1

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Human Resources department.
    Core Business Suite Foundation for Legal 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Legal department.
    Core Business Suite Foundation for Source to Pay 3.0.0

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Source-to-Pay department.
    Core Business Suite Foundation for Workplace Services 3.0.1

    1. Pre-configured workflows for case and knowledge management

    2. Foundational AI capabilities for the Workplace Services department.
    Core Business Suite Prime 3.0.0

    1. Case and knowledge management features across Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery

    2. Prime AI capabilities for Finance, Human Resources, Procurement, Legal, Health and Safety, and Workplace Service Delivery
    Core Business Suite Prime for Finance 3.0.0

    Finance Case and Knowledge Management
    Core Business Suite Prime for Health and Safety 3.0.3

    1. Health and Safety Case and Knowledge Management

    2. Health and Safety Environmental Management

    3. Health and Safety Incident Management

    4. Health and Safety Risk Management

    5. Critical Event Management

    6. Health and Safety Contractor Management

    7. Contractor Service Center
    Core Business Suite Prime for Human Resources 3.0.2

    1. Case and Knowledge Management

    2. Employee Journey Management

    3. Talent
    Core Business Suite Prime for Legal 3.0.1

    1. Highest tier of capabilities for the Legal department.
    Core Business Suite Prime for Source to Pay 3.0.0

    Highest tier of capabilities for the Source to Pay department.
    Core Business Suite Prime for Workplace Services 3.0.2

    Highest tier of capabilities for the Workplace Service Delivery department.
    CPQ - Advanced 1.0.1

    Initial release:

    • Orchestrate end-to-end return merchandise authorization processes with minimal human intervention using the RMA AI agentic workflow.
    • Automate invoice dispute handling from intake to resolution using the Invoice Dispute Assist agentic workflow.
    • Resolve order exception cases through a voice-enabled interface using the Order Exception AI voice agent.
    • Enable customers to initiate and progress invoice disputes by voice using the Invoice Dispute Voice Agent.
    CPQ - Foundation 1.0.1

    Initial release:

    • Automate B2B order case intake from the Business Portal using natural language with the Manage Order Operations AI agent.
    • Provide order agents with contextual AI assistance at key points in the order lifecycle using the Assist Order Management AI agent.
    • Enable customers to initiate invoice disputes and submit the necessary details with minimal manual input using the Invoice Dispute Intake Assistant.
    • Guide customers and service agents through return merchandise authorization requests using the RMA Assistant.
    CPQ for Manufacturing Advanced 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    CPQ for Manufacturing Foundation 1.0.0

    This app will be hidden on the store. No listing content is applicable for this store app.
    CSM - Advanced 1.0.0

    New release
    CSM - Foundation 1.0.0

    New

    AI Native SKU foundation
    CSM - Prime 1.0.0

    New release
    Custom App Record Summarization 29.1.2 Changed: Maintenance release
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3

    SKU - Advanced
    DocIntel Vision AI Agent 1.0.2

    New: Video analysis now extracts spoken audio from video files, enabling spoken content to be analyzed alongside visual content

    Changed: Improved video processing performance, resulting in faster analysis response times
    Enterprise Architecture - Advanced 1.0.0

    New:

    • Created the AI native SKU to offer key generative AI functionality to help customers building AI-native workflows and agents.
    • Enabled support for the following LLMs:
      • OpenAI GPT-5 mini
      • Claude Haiku 4.5
      • Google Gemini 3.0 Flash
      • Gemini 3.1 Pro
      • Claude Sonnet 4.6
      • OpenAI GPT-5.2
    Enterprise Architecture - Prime 1.0.0

    New:

    • Created the AI native SKU to offer key generative AI functionality to help customers building AI-native workflows and agents.
    • Enabled support for the following LLMs:
      • OpenAI GPT-5 mini
      • Claude Haiku 4.5
      • Google Gemini 3.0 Flash
      • Gemini 3.1 Pro
      • Claude Sonnet 4.6
      • OpenAI GPT-5.2

    Changed: On comparing two versions of an Enterprise Modeling and Visualization diagram, the diagram canvas highlights the differences visually.
    Enterprise Asset Management Advanced 1.0.0 This app does not directly include any features.
    Enterprise Asset Management for DCNAM Advanced 1.0.0

    This app does not directly include any features.
    Enterprise Asset Management for Healthcare Advanced 1.0.0

    This app does not have built-in features. For key features, please see Enterprise Asset Management for Healthcare and Now Assist for Enterprise Asset Management.
    Field Service Management AI agent collection 2.1.0

    New Supported version for new AI Native SKU
    Financial Services Operations AI agent collection 4.0.0
    • New
      • Added Banking CSR customer insights AI agent on Customer profile page
      • Added Banking CSR support AI agent on Interaction page which assists CSR agents in responding to customer queries during a live call
      • Added AI Search capability with configurable semantic index names for flexible data retrieval
      • Added support for clickable pills functionality across all language models
      • Introduced functionality to automatically close active Now Assist Platform conversations when interactions end
      • Added capability to return consumer information even when no conversation history exists
      • Added business rule to end AI agent execution when customer interactions conclude
      • Added knowledge graph tags for FSO Core Business and FSO Core Personal data structures
    • Changed: Added support for 3P (third-party) language models in prompts
    • Fixed: Fixed missing currency unit in Friendly Fraud dispute amount displays
    Flow Generation 29.1.2
    • Changed
      • Implemented UI Uplift changes.
      • Improved support for AIS RAG.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Flow Summarization 29.1.2
    • Changed: Implemented UI Uplift changes.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Form data collector 2.0.1 Changed: Added description "Conversation history" to a previously undocumented attribute for clarity
    FSM - Advanced 1.0.0

    New

    • Introduces FSM - Advanced (v1.0.0), the mid-tier AI licensing plugin for FSM AI Native SKUs (April 2026 release).
    • Unlocks Advanced-tier AI capabilities: Work Order Task Summarization, Sidebar Chat Summarization, KB Generation, Create Work Order AI Agent (text and image) and Part Debrief AI Agent for FSM AI Native Advanced subscription customers.
    FSM - Foundation 1.0.0

    New Introduces FSM - Foundation (v1.0.0), the entry-tier AI licensing plugin for FSM AI Native SKUs (April 2026 release).
    FSO - Advanced 1.0.0 Initial release
    FSO - Foundation 1.0.0 Initial release
    FSO - Prime 1.0.0 Initial release
    Group-Action Framework 6.1.2

    - Enhancements to embedding method

    - Enabling Gemini Small as the model for Gemini model

    - Updating our dependent app versions for better packaging
    Hardware Asset Management - Advanced 1.0.0

    New AI native SKU
    HR Talent AI Agent Collection 4.1.0

    Few minor fixes included in this version.
    Industrial Cyber Security Suite Advanced 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Foundation 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Prime 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Advanced 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Foundation 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Prime 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Integrated Risk Management Foundation 22.1.2 Entitles AI agents and skills to AI agents to deliver insights
    IT Service Management AI agent collection 8.3.1 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed: Not applicable Removed: Not applicable
    IT Service Management AI voice agent collection 1.2.0

    Now Assist for ITSM release notes (Australia)

    • New
    • Changed
    • Fixed: Support for all LLM models supported by ServiceNow
    • Removed
    ITSM - Advanced 1.3.1 New: Not applicable Changed: Not applicable Fixed: Not applicable Removed: Not applicable
    ITSM - Foundation 1.3.1 New: Not applicable Changed: Not applicable Fixed: Not applicable Removed: Not applicable
    ITSM - Prime 1.3.1 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed: Not applicable Removed: Not applicable
    Manage Invoice Operations 1.0.2

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manage Order Operations 1.0.4

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manufacturing Commercial Operations Advanced 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Manufacturing Commercial Operations AI agents collection 2.1.2

    New - Anomaly detection skill

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Manufacturing Commercial Operations Foundation 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Manufacturing Commercial Operations Prime 1.0.2

    This app will be hidden on the store. No listing content is applicable for this store app.
    Mobile Builder AI 27.4.8

    Release notes

    New
    • The mobile card generation skill can be invoked through the ServiceNow MCP server.
    • Added the mobile_admin role access to the mobile card generation skill.
    Now Assist for App Engine 29.1.2 Changed Maintenance release
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.

    For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.

    For setup and detailed procedure, see the Automation Center documentation.
    Now Assist for Collaborative Work Management (CWM) 5.0.3

    Generate formula with AI for custom columns of the type Formula. Let AI help you build a formula to perform calculations on the data from available columns of your CWM Boards. This feature supports all math and string functions supported by the ServiceNow AI Platform.
    Now Assist for Complaint Case (CSM) 2.1.1

    No content changes, adding a wrapper for the AI agent collection.
    Now Assist For Core Business Suite 3.0.2

    Now Assist capabilities across Human Resources, Legal, Workplace Service Delivery, Finance, Procurement, Health and Safety, Supplier Lifecycle Operations, and Accounts Payable Operations
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for CSM Major Issue Management 1.1.0

    Changed:

    • Major Case/Major Case Candidate worknotes - Display the similar case numbers or suggested case numbers with hyperlinks.
    • Internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Enterprise Architecture (EA) 7.2.0 New: AI native SKUs for Enterprise Architecture Advanced and Enterprise Architecture Prime plugins.
    Now Assist for Enterprise Asset Management 1.0.1 New: Initial release
    Now Assist for Field Service Management (FSM) 9.1.0

    New Supported version for new AI Native SKU
    Now Assist for Hardware Asset Management 4.1.0

    Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabilities included in their subscription.
    Now Assist for Impact 3.1.3 Minor Fixes
    1. Resolved an issue where Next Steps were not consistently rendering for users.
    2. Fixed an issue where the Now Assist button was incorrectly displayed for Now Assist for Impact application scripts and files.
    Now Assist for IT Service Management (ITSM) 14.3.1 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed: Not applicable Removed: Not applicable
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2

    New - Anomaly detection AI skill

    https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1

    ServiceNow is transitioning all SKUs to AI Native packaging with three tiers: Foundation, Advanced, and Prime. This app was updated to add relevant subscription metadata for supporting this transition
    Now Assist for Purchase Order Management (POM) 1.1.0

    Now Assist for Purchase Order Management includes prebuilt AI agents that automate purchase order creation from emails, and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    Now Assist for RSM 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Now Assist for Sales and Order Management for Telecommunications 2.0.7

    New

    - Voice AI Agent for Move order capture

    - Fallout creation AI Agent.
    Now Assist for Sales Force Automation (SFA) 1.1.1

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Service Exchange 1.0.12

    New Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Now Assist for Software Asset Management (SAM) 7.0.0

    New features:

    Resolve SaaS connection errors - This feature enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Investigate root causes such as authentication failures, API endpoint changes, or credential expiry. It helps in providing actionable error details at the point of failure - whether during setup or live sync - reducing time spent on manual troubleshooting. Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts.
    Now Assist for Talent 1.7.0
    • Update subscription records for read policy
    • Minor issues fixed.
    Now Assist for Telecommunications 1.1.5

    Repackaging for SKU
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6

    Defect fix for Customer Success Management AI skills related to rules and polices around ACLs.
    Now Assist for Third-Party Risk Management 22.0.9 Changed Updated the dependencies for this application.
    Now Assist for Vault 2.0.0

    New

    • Use Now Assist to Vault to enhance your security posture autonomously by identifying, classifying, and protecting sensitive data in your custom applications.
    • Surface sensitive data access by users automatically by leveraging Now Assist to configure, audit, and summarize your Access Observer logs.
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed: Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    Operational Sustainability Management Advanced 22.0.1 New plugin to deliver AI features of Operational Sustainability Management
    OT Asset Management Advanced 1.0.0

    This app does not have built-in features. For key features, please see OT Asset Management and Now Assist for Enterprise Asset Management.
    OT Manager Foundation 3.3.1 New: Certified for Australia Patch 1
    OTSM Advanced 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Foundation 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Prime 1.0.1 New: The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    POM - Foundation 1.0.0

    Purchase Order Management - Foundation is the foundation-tier AI subscription for purchase order exception management on the ServiceNow AI Platform. Extending Now Assist for Purchase Order Management, this offering unlocks Platform Foundation features for enterprises that require the most advanced AI capabilities across their purchase order exception workflows. Purchase Order Management - Foundation adds access to Now Assist Platform Foundation, enabling organizations to take advantage of the latest platform-level AI innovations as they become available.
    POM - Prime 1.0.0
    • Purchase Order Management - Prime is the highest-tier AI subscription for purchase order exception management on the ServiceNow AI Platform. This offering unlocks Platform Prime features for enterprises that require the most advanced AI capabilities across their purchase order workflows.
    • Purchase Order Management - Prime adds access to Now Assist Platform Prime, enabling organizations to take full advantage of the latest platform-level AI innovations as they become available.
    • Built on the ServiceNow AI Platform, Purchase Order Management - Prime includes prebuilt AI agents that automate purchase order creation from emails and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    PSDS - Advanced 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Foundation 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Prime 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    Public Sector Digital Services AI Agent Collection 1.1.1

    ServiceNow is transitioning all SKUs to AI Native packaging with three tiers: Foundation, Advanced, and Prime. This app was updated to add relevant subscription metadata for supporting this transition
    Query Orchestrator 1.0.0 New
    • Introduced Query Orchestrator, a new ServiceNow scoped application that provides a shared, reusable orchestration layer for integrating AI agents across business domains.
    • Domain teams can onboard by implementing a Scripted Extension Point in their own scoped app - supplying a prompt template, KB category, and KG tags.
    • Includes the Query Analyzer subflow that handles end-to-end orchestration: question categorization, Knowledge Base search, parallel Knowledge Graph queries, and structured result delivery to the AI agent.
    • Designed to scale across domains - currently live for Banking, with Insurance and other domains supported through the same plug-in model.
    RSM - Advanced 1.0.0 New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM - Foundation 1.0.0

    New: Introduced an AI_native SKU that delivers foundational RSM AI capabilities.
    RSM - Prime 1.0.0

    New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM AI agent collection 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Sales and Order Management for Technology Provider - Advanced 1.0.2

    SKUs
    Sales and Order Management for Technology Provider - Prime 1.0.2

    SKUs
    Sales and Order Management for Telecommunications - Advanced 1.0.5

    AI agents under Advanced SKU

    • Voice AI Agent for Move order capture
    • Intent Driven orchestration AI Agent
    • Order Enrichment AI Agent
    • Fallout creation AI Agent
    Sales and Order Management for Telecommunications - Prime 1.0.5

    SKU - Prime
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1

    SKUs
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1

    SKUs
    Service Exchange - Advanced 1.0.1

    New Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Service Exchange - Foundation 1.0.1

    New No changes to this version
    Service Exchange - Prime 1.0.1

    New Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Software Asset Management AI Advanced 1.0.4

    Software Asset Management AI Advanced packages AI capabilities together with SAM Pro.
    Software Asset Management AI Prime 1.0.4

    Software Asset Management AI Prime packages AI capabilities together with SAM Enterprise.
    SOM - Advanced 1.0.1

    Initial release:

    • Autonomously progress new leads through nurture sequences and accelerate pipeline development using the help nurture new leads agentic workflow.
    • Automate meeting scheduling and follow-up for sales development representatives using the appointment management AI agent.
    • Triage and respond to inbound sales emails without manual intervention using the inbound email AI agent.
    • Execute personalized outreach to prospects at scale using the lead outreach AI agent.
    • Identify and manage leads showing disengagement signals to keep pipeline data accurate using the lead disinterest AI agent.
    SOM - Prime 1.0.1

    Initial release:

    • Unlock Now Assist Platform Prime features for Sales and Order Management workflows with SOM - Prime.
    • Includes all capabilities from SOM - Advanced, including SDR AI agents for lead nurturing, outreach, appointment management, inbound email handling, and lead disinterest detection.
    SOM for Manufacturing Advanced 1.2.0
    SOM for Manufacturing Prime 1.2.0
    Strategic Portfolio Management - Advanced 1.0.2

    New: Introducing AI native SKU for SPM Advanced.
    Strategic Portfolio Management - Prime 1.0.4

    New: Introducing AI native SKU for SPM Prime
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Technology Advanced 1.0.3

    SKUs
    Technology Foundation 1.0.3

    SKUs
    Technology Prime 1.0.3

    SKUs
    Telecommunications Advanced 1.0.4

    New
    Telecommunications Foundation 1.0.4

    New
    Telecommunications Media and Technology AI agent collection 5.1.3

    New
    Telecommunications Prime 1.0.4

    New
    Telecommunications, Media and Technology - Advanced 1.0.2
    Telecommunications, Media and Technology - Foundation 1.0.3

    SKUs
    Telecommunications, Media and Technology - Prime 1.0.2
    Third-party Risk Management Advanced 22.0.1 New This is a new plugin introduced as top line app for consuming Third-party risk management Advanced feature set.
    TNI and DCNAM AI Content Collection 1.0.0

    This will include ServiceNow's Agentic AI and GenAI capabilities to enrich purpose-built industry workflows.
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3

    SKU Advanced
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3

    SKU - Advanced
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3

    SKU - Prime
    WSD - Advanced 1.0.1

    This is the initial release.
    WSD - Foundation 1.0.1

    This is the initial release.
    WSD - Prime 1.0.1

    This is the initial release.
    Zero Touch Service Desk 2.3.5

    This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management.

    Key features:

    1. Memory bank to give AI Specialists context of resolutions that lead to positive outcomes AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties.
    2. Consolidated feedback visibility Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.
    Table 4. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.2.6 2026-05-05
    Agentic Contact Center for Banking 1.1.0 2026-05-05
    AI Agent Advisor 1.0.2 2026-06-04
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.5 2026-05-05
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.0 2026-05-05
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.7 2026-05-05
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Enterprise AI Foundation 1.0.2 2026-04-09
    AI Control Tower for Now Assist 3.2.2 2026-05-05
    AI Dashboard Insights 1.0.6 2026-05-05
    AI Data Explorer 4.1.5 2026-05-05
    AI Desktop Actions 3.0.1 2026-05-05
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.3.1 2026-05-15
    Alert Assist 3.9.1 2026-05-05
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    APO - Foundation 1.1.0 2026-05-05
    APO - Prime 1.1.0 2026-05-05
    App Engine - Prime 29.1.3 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.2.0 2026-05-05
    App Summary 29.2.1 2026-05-05
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.2.6 2026-05-05
    Business Continuity Management Advanced 1.0.2 2026-04-09
    Business Continuity Management Foundation 1.0.3 2026-04-09
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Collaborative Work Management - Advanced 1.0.2 2026-04-09
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.7 2026-05-05
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 8.0.1 2026-05-05
    Conversational subflows and actions 29.2.2 2026-04-09
    Core Business Suite 3.0.4 2026-04-09
    Core Business Suite Advanced 3.0.0 2026-04-09
    Core Business Suite Advanced for Finance 3.0.0 2026-04-09
    Core Business Suite Advanced for Health and Safety 3.0.1 2026-04-09
    Core Business Suite Advanced for Human Resources 3.0.1 2026-04-09
    Core Business Suite Advanced for Legal 3.0.0 2026-04-09
    Core Business Suite Advanced for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Advanced for Workplace Services 3.0.1 2026-04-09
    Core Business Suite AI Agent 3.0.2 2026-04-09
    Core Business Suite for Finance 3.0.3 2026-04-09
    Core Business Suite for Health and Safety 3.0.3 2026-04-09
    Core Business Suite for Human Resources 3.0.3 2026-04-09
    Core Business Suite for Legal 3.0.3 2026-04-09
    Core Business Suite For Source To Pay 3.0.3 2026-04-09
    Core Business Suite For Workplace Service Delivery 3.0.3 2026-04-09
    Core Business Suite Foundation 3.0.0 2026-04-09
    Core Business Suite Foundation for Finance 3.0.0 2026-04-09
    Core Business Suite Foundation for Health and Safety 3.0.0 2026-04-09
    Core Business Suite Foundation for Human Resources 3.0.1 2026-04-09
    Core Business Suite Foundation for Legal 3.0.0 2026-04-09
    Core Business Suite Foundation for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Foundation for Workplace Services 3.0.1 2026-04-09
    Core Business Suite Prime 3.0.0 2026-04-09
    Core Business Suite Prime for Finance 3.0.0 2026-04-09
    Core Business Suite Prime for Health and Safety 3.0.3 2026-04-09
    Core Business Suite Prime for Human Resources 3.0.2 2026-04-09
    Core Business Suite Prime for Legal 3.0.1 2026-04-09
    Core Business Suite Prime for Source to Pay 3.0.0 2026-04-09
    Core Business Suite Prime for Workplace Services 3.0.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CPQ for Manufacturing Advanced 1.0.0 2026-04-09
    CPQ for Manufacturing Foundation 1.0.0 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.5 2026-05-05
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DCNAM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    Enterprise Architecture - Advanced 1.0.0 2026-04-09
    Enterprise Architecture - Prime 1.0.0 2026-04-09
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 4.0.0 2026-04-09
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.1.0 2026-05-05
    FSC Common - Prime 1.1.0 2026-05-05
    FSM - Advanced 1.0.0 2026-04-09
    FSM - Foundation 1.0.0 2026-04-09
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 13.2.2 2026-05-05
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 6.1.2 2026-04-09
    Hardware Asset Management - Advanced 1.0.0 2026-04-09
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    Health and Safety - Advanced 1.0.4 2026-05-05
    Health and Safety - Foundation 1.0.4 2026-05-05
    Health and Safety - Prime 1.0.4 2026-05-05
    HR Service Delivery AI agent collection 6.1.3 2026-05-05
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    HRSD - Advanced 1.0.5 2026-04-17
    HRSD - Prime 1.0.5 2026-04-17
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Insights Clustering Utils 3.0.0 2026-05-05
    Integrated Risk Management Advanced 22.2.0 2026-05-05
    Integrated Risk Management Foundation 22.1.2 2026-04-09
    Integrated Risk Management Prime 22.2.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management 2.1.0 2026-05-05
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM - Advanced 1.0.8 2026-05-05
    ITOM - Prime 1.0.4 2026-05-05
    ITOM AI Agents For Service Mapping 1.3.1 2026-05-05
    Knowledge Center 31.9.9 2026-05-05
    Knowledge Graph 7.2.1 2026-05-05
    Legal Service Delivery - Prime 1.0.8 2026-05-05
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations Advanced 1.0.2 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.1.2 2026-04-09
    Manufacturing Commercial Operations Foundation 1.0.2 2026-04-09
    Manufacturing Commercial Operations Prime 1.0.2 2026-04-09
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.4.2 2026-05-05
    Notifications Email Agents 2.0.4 2026-05-05
    Now Assist Admin Console 9.1.9 2026-07-02
    Now Assist Agents for requestor 3.4.1 2026-05-05
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 30.0.6 2026-05-05
    Now Assist Analytics 4.1.7 2026-05-05
    Now Assist Center 3.0.5 2026-05-05
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.2.3 2026-05-05
    Now Assist for Accounts Payable Operations (APO) 7.2.1 2026-05-05
    Now Assist for Advanced Work Assignment (AWA) 1.0.3 2026-06-16
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.3 2026-04-09
    Now Assist for Complaint Case (CSM) 2.1.1 2026-04-09
    Now Assist for Configuration Management Database (CMDB) 3.6.0 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist For Core Business Suite 3.0.2 2026-04-09
    Now Assist for Creator 29.2.2 2026-05-05
    Now Assist for Customer Service Management (CSM) 12.2.0 2026-05-05
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.2.0 2026-05-05
    Now Assist for Enterprise Architecture (EA) 7.2.0 2026-04-09
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 3.1.0 2026-05-05
    Now Assist for FSC Common 6.2.1 2026-05-05
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.5 2026-05-05
    Now Assist for HRSD - Foundation 1.0.5 2026-04-17
    Now Assist for ICW 1.0.0 2026-05-05
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.12 2026-05-05
    Now Assist for Legal Service Delivery 1.7.7 2026-05-05
    Now Assist for Manufacturing Commercial Operations (MCO) 2.1.2 2026-04-09
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.1.0 2026-05-05
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.2.0 2026-05-05
    Now Assist for Platform Advanced 1.1.0 2026-05-05
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Platform Foundation 1.1.0 2026-05-05
    Now Assist for Platform Prime 1.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 3.0.12 2026-05-05
    Now Assist for Prompt Assistance 4.1.4 2026-05-05
    Now Assist for Public Sector Digital Services (PSDS) 2.1.1 2026-04-09
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 6.0.1 2026-05-05
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.1.2 2026-05-05
    Now Assist for Setup Core 1.1.2 2026-05-05
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.2.2 2026-05-05
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 9.4.0 2026-05-05
    Now Assist for Supplier Lifecycle Operations (SLO) 7.2.2 2026-05-05
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 2.0.0 2026-04-09
    Now Assist for Voice 4.2.3 2026-05-05
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for WDF 2.0.7 2026-05-05
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.2 2026-05-05
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.1.10 2026-05-05
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.0.12 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.9.2 2026-05-05
    Now Assist in Standard Ticket Page 1.0.9 2026-05-05
    Now Assist in Virtual Agent 18.0.13 2026-06-04
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Service Quality 1.0.3 2026-06-25
    Now Assist Skill Discovery and Execution 10.0.4 2026-05-05
    Now Assist Skill Kit 8.2.9 2026-05-05
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.0.1 2026-04-09
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.1 2026-04-09
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 12.2.7 2026-05-05
    POM - Foundation 1.0.0 2026-04-09
    POM - Prime 1.0.0 2026-04-09
    Privacy Management Advanced 22.2.0 2026-05-05
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.1.1 2026-04-09
    Query Generation 5.2.0 2026-05-05
    Query Orchestrator 1.0.0 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.2 2026-04-09
    Sales and Order Management for Technology Provider - Prime 1.0.2 2026-04-09
    Sales and Order Management for Telecommunications - Advanced 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications - Prime 1.0.5 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.1 2026-04-09
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    Security Incident Response - Advanced 1.0.4 2026-05-05
    Security Incident Response - Foundation 1.0.4 2026-05-05
    Security Incident Response - Prime 1.0.4 2026-05-05
    Service Exchange - Advanced 1.0.1 2026-04-09
    Service Exchange - Foundation 1.0.1 2026-04-09
    Service Exchange - Prime 1.0.1 2026-04-09
    ServiceNow AI Lens 5.0.0 2026-05-05
    SLO - Foundation 1.1.0 2026-05-05
    SLO - Prime 1.1.0 2026-05-05
    Software Asset Management AI Advanced 1.0.4 2026-04-09
    Software Asset Management AI Prime 1.0.4 2026-04-09
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.1.0 2026-05-05
    SPO - Prime 1.1.0 2026-05-05
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Technology Advanced 1.0.3 2026-04-09
    Technology Foundation 1.0.3 2026-04-09
    Technology Prime 1.0.3 2026-04-09
    Telecommunications Advanced 1.0.4 2026-04-09
    Telecommunications Foundation 1.0.4 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Telecommunications Prime 1.0.4 2026-04-09
    Telecommunications, Media and Technology - Advanced 1.0.2 2026-04-09
    Telecommunications, Media and Technology - Foundation 1.0.3 2026-04-09
    Telecommunications, Media and Technology - Prime 1.0.2 2026-04-09
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    Third-party Risk Management Advanced 22.0.1 2026-04-09
    TNI and DCNAM AI Content Collection 1.0.0 2026-04-09
    TNI for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Advanced 1.0.3 2026-04-09
    TSOM for Telecommunications, Media and Technology - Prime 1.0.3 2026-04-09
    UI Generation 29.2.5 2026-05-05
    Unified Security Exposure Management (USEM) - Advanced 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Foundation 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Prime 2.0.0 2026-06-16
    Universal Request AI agent collection 1.0.9 2026-06-16
    Voice input for Now Assist 1.3.13 2025-12-11
    WSD - Advanced 1.0.1 2026-04-09
    WSD - Foundation 1.0.1 2026-04-09
    WSD - Prime 1.0.1 2026-04-09
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 29.3.20260709 - Australia Patch 3

    Table 5. New or updated applications
    App name Version number Release notes
    AI Agent Advisor 1.2.2

    New

    • Enhanced error detection and pre-execution data validation. AI Agent Advisor verifies that required data is present before running, with clearer error reporting when it is not.
    • Updated out-of-the-box agent catalog improves matching recommendations for automation opportunities.

    Changed Nothing changed in this release.

    Fixed

    • Resolved an issue where POV extraction failures could halt the mining pipeline. Records without an extracted root cause are now included in clustering, improving resilience.
    • Resolved a platform issue where mining runs were overloading the LLM backend leading to reduced throughput. Pipeline scheduling now staggers executions to improve LLM call batching and load distribution.

    Removed Nothing removed in this release.
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Service Exchange Provider 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    AI Dashboard Insights 1.2.3

    New:

    • Improved Summary generation accuracy and performance
    • Improved error messages displayed to the users

    Fixed:

    • The NACM components embedded inside tabs fails, when no Experience is associated
    • Component title is not reflecting in grid component
    • Missing ACL for Dashboard Summary Skill
    • What Changed summary logic is comparing the facts even when metadata is changes
    AI Experience Framework Skills 1.2.0

    Fixed:

    • Fixed translation issues
    • Ready the app for fluent enablement
    Asset Audit Response AI Advanced 1.0.0

    New:

    • Generate AI summaries of evidence requests.
    • Track and manage impacted records that are associated with your remediation tasks.
    • Gain insight into the citations associated with your evidence requests.
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2

    SKUs
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2

    SKUs
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2

    SKU Advanced - CPQT
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1

    SKU Foundation - CPQT
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1

    SKUs
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2

    SKUs
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    Core Business Suite 3.2.7 Defect fixes : Admin set-up_ - Assignment rules filter issue: Fixed filters that were getting replicated to other assignment rules or getting completely disappeared. -Now Assist skill mismatch: Now Assist skills mismatch correction on product console configuration for Human Resources, Workplace Services and Source-to-Pay_ - Supplier Management module issue : Fixed supplier management breadcrumbs and cancel button for Add Suppliers, Upload supplier page_ Supplier Collaboration Portal form redirection _ - Changed redirection after invoice case creation to request detail page instead of category page on Supplier Collaboration Portal_ Health and Safety form submission on Employee Center_. - Removed the 'Assigned to Health and Safety team' message appearing after Health and Safety request creation on Employee Center portal_. _ _ _ _
    Core Business Suite Advanced 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Finance 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Health and Safety 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Human Resources 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Legal 3.0.7

    Updated to support the latest versions of the dependent apps.
    Core Business Suite Advanced for Source to Pay 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Workplace Services 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite AI Agent 3.2.7

    Updated to support the latest version of the dependent apps
    Core Business Suite for Finance 3.2.7

    Updated to support the latest version of the dependent apps
    Core Business Suite for Health and Safety 3.2.7

    Removed the 'Assigned to Health and Safety team' message that appears after a Health and Safety request is created on the Employee Center portal.
    Core Business Suite for Human Resources 3.2.7

    Defect Fix:

    Fixed the Now Assist skill mismatch on the product configuration console for Human Resources
    Core Business Suite for Legal 3.2.7

    Updated to support the latest versions of the dependent apps.
    Core Business Suite For Source To Pay 3.2.7
    • Fixed Now Assist skill mismatch the on the product configuration console for Source To Pay.
    • Fixed supplier management breadcrumb and added the cancel button for Add Suppliers and Upload supplier page.
    • Changed redirections after an invoice case is created to request detail page instead of category page on the Supplier Collaboration Portal.
    Core Business Suite For Workplace Service Delivery 3.2.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Foundation 3.0.7 Defect fixes : Admin set-up_ - Assignment rules filter issue_: Fixed filters which were getting replicated to other assignment rules or getting completely disappeared_ -Now Assist skill mismatch: Now Assist skills mismatch correction on product console configuration for Human Resources, Workplace Services and Source-to-Pay_ - Supplier Management module issue_ : Fixed supplier management breadcrumbs and cancel button for Add Suppliers, Upload supplier page_ Supplier Collaboration Portal form redirection _ - Changed redirection after invoice case creation to request detail page instead of category page on Supplier Collaboration Portal_ Health and Safety form submission on Employee Center_ - Removed the 'Assigned to Health and Safety team' message appearing after Health and Safety request creation on Employee center portal_ _ _ _ _
    Core Business Suite Foundation for Finance 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Foundation for Health and Safety 3.0.7

    Removed the 'Assigned to Health and Safety team' message that appeared even without any assignment after a Health and Safety request is created on the Employee Center portal.
    Core Business Suite Foundation for Human Resources 3.0.7

    Defect Fix:

    Fixed the Now Assist skill mismatch on the product configuration console for Human Resources
    Core Business Suite Foundation for Legal 3.0.7

    Updated to support the latest versions of the dependent apps.
    Core Business Suite Foundation for Source to Pay 3.0.7 Supplier Collaboration Portal form redirection _: Changed redirection after invoice case creation to request detail page instead of category page on Supplier Collaboration Portal Defect fix : Now Assist skills listing correction on product console for Human Resources Foundation to reflect only the skills included in Foundation
    Core Business Suite Foundation for Workplace Services 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Finance 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Health and Safety 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Human Resources 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Legal 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Source to Pay 3.0.7

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Workplace Services 3.0.7

    Updated to support the latest version of the dependent apps.
    CPQ - Advanced 1.0.1

    Initial release:

    • Orchestrate end-to-end return merchandise authorization processes with minimal human intervention using the RMA AI agentic workflow.
    • Automate invoice dispute handling from intake to resolution using the Invoice Dispute Assist agentic workflow.
    • Resolve order exception cases through a voice-enabled interface using the Order Exception AI voice agent.
    • Enable customers to initiate and progress invoice disputes by voice using the Invoice Dispute Voice Agent.
    CPQ - Foundation 1.0.1

    Initial release:

    • Automate B2B order case intake from the Business Portal using natural language with the Manage Order Operations AI agent.
    • Provide order agents with contextual AI assistance at key points in the order lifecycle using the Assist Order Management AI agent.
    • Enable customers to initiate invoice disputes and submit the necessary details with minimal manual input using the Invoice Dispute Intake Assistant.
    • Guide customers and service agents through return merchandise authorization requests using the RMA Assistant.
    CPQ for Manufacturing Advanced 1.2.0
    CPQ for Manufacturing Foundation 1.2.0
    CSM - Advanced 1.0.0

    New release
    CSM - Foundation 1.0.0

    New

    AI Native SKU foundation
    CSM - Prime 1.0.0

    New release
    DCNAM - Advanced 2.0.2

    Agentic data center infrastructure allocation

    AI interpretation of free-text change requests into structured parameters; autonomous policy- and capacity-aware allocation agent with full audit trail; policy management UI for DC planners (6 policy types, dry-run mode); three validators (power, RU space, temperature) that block bad allocations; rack visualization with clickable change-request traceability; a dedicated 4-stage "DC Infrastructure Allocation" change model; and AIEL integration surfacing the agent in the NI workspace.
    Employee Slate for Now Assist 1.2.0

    This release provides the following updates and enhancements:

    • Enhanced Org chart and profile with visual updates and profile image edits
    • Introduced an option to configure a custom AI insights skill
    • Introduced Home page widget configuration from the admin console, starting with Quick links
    • Improved performance and accessibility support
    • Updated the approval checklist skill default settings to on demand to support upgrades
    Enterprise Asset Management Advanced 1.0.0 This app does not directly include any features.
    Enterprise Asset Management for DCNAM Advanced 1.0.0

    This app does not directly include any features.
    Enterprise Asset Management for Healthcare Advanced 1.0.0

    This app does not have built-in features. For key features, please see Enterprise Asset Management for Healthcare and Now Assist for Enterprise Asset Management.
    Flow Generation 29.1.2
    • Changed
      • Implemented UI Uplift changes.
      • Improved support for AIS RAG.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Flow Summarization 29.1.2
    • Changed: Implemented UI Uplift changes.
    • Removed: Removed requirement for the Now Assist for Creator role.
    Form data collector 2.0.1 Changed: Added description "Conversation history" to a previously undocumented attribute for clarity
    FSO - Advanced 1.0.0 Initial release
    FSO - Foundation 1.0.0 Initial release
    FSO - Prime 1.0.0 Initial release
    Industrial Cyber Security Suite Advanced 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Foundation 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Prime 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Advanced 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Foundation 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Prime 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Insights Clustering Utils 3.2.2

    New: Nothing new in this release.

    Changed: Internal improvements to clustering quality and reliability.

    Fixed: Resolved an issue where missing group errors could occur during cluster prediction.

    Removed: Nothing removed in this release.
    IT Service Management AI agent collection 9.1.1 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Not applicable Removed Not applicable
    ITSM - Advanced 2.1.2 New Not applicable Changed Not applicable Fixed Not applicable Removed Not applicable
    ITSM - Foundation 2.1.2 New Not applicable Changed Not applicable Fixed Not applicable Removed Not applicable
    ITSM - Prime 2.1.2 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Not applicable Removed Not applicable
    Manufacturing Commercial Operations Advanced 1.2.0
    Manufacturing Commercial Operations AI agents collection 2.3.0
    Manufacturing Commercial Operations Foundation 1.2.0
    Manufacturing Commercial Operations Prime 1.2.0
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.

    For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.

    For setup and detailed procedure, see the Automation Center documentation.
    Now Assist For Core Business Suite 3.2.7

    Fixed Now Assist skill mismatch on the product configuration console for Human Resources, Workplace services and Source-to-Pay.
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for CSM Major Issue Management 1.1.0

    Changed:

    • Major Case/Major Case Candidate worknotes - Display the similar case numbers or suggested case numbers with hyperlinks.
    • Internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Enterprise Asset Management 1.0.1 New: Initial release
    Now Assist for IT Service Management (ITSM) 15.1.2 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Not applicable Removed Not applicable
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0
    Now Assist for RSM 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 Fixed App Dependency was added for smooth installation.
    Now Assist for Service Exchange 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Now Assist for Setup 3.1.4

    New

    PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/UIs Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Setup Core 2.1.5

    New PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Fixed Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Threat Intelligence Security Center 2.2.0

    New: Introduced Report Authoring capability with customizable styling options. Analysts can now generate AI-powered threat intelligence reports directly from threat case data with simple instructions to guide content, focus, and formatting.

    Fixed: Enhanced case summarization with improved performance and faster response times while maintaining summary quality.
    Now Assist for WDF 2.1.4
    • Enabled Now Assist Panel in WDF Home Page
    • Configured NextWave for faster and better AI Conversational Assist within WDF
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed: Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    OT Asset Management Advanced 1.0.0

    This app does not have built-in features. For key features, please see OT Asset Management and Now Assist for Enterprise Asset Management.
    OTSM Advanced 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Foundation 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Prime 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    PSDS - Advanced 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Foundation 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Prime 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    RSM - Advanced 1.0.0 New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM - Foundation 1.0.0

    New: Introduced an AI_native SKU that delivers foundational RSM AI capabilities.
    RSM - Prime 1.0.0

    New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM AI agent collection 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Sales and Order Management for Telecommunications - Advanced 2.1.2 Fixed App Dependency was added for smooth installation.
    Sales and Order Management for Telecommunications - Prime 2.1.2 Fixed App Dependency was added for smooth installation.
    Service Exchange - Advanced 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Service Exchange - Foundation 1.1.4 New
    • Added a new Knowledge Assist experience: admins and agents can now ask questions about Service Exchange directly from the Now Assist panel and get answers grounded in official documentation and support content, with source links included.
    • Answers are scoped to your currently installed app version and limited to information you're permitted to access in your instance, the assistant never fabricates information outside of what's documented.
    Service Exchange - Prime 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    SOM - Advanced 1.0.1

    Initial release:

    • Autonomously progress new leads through nurture sequences and accelerate pipeline development using the help nurture new leads agentic workflow.
    • Automate meeting scheduling and follow-up for sales development representatives using the appointment management AI agent.
    • Triage and respond to inbound sales emails without manual intervention using the inbound email AI agent.
    • Execute personalized outreach to prospects at scale using the lead outreach AI agent.
    • Identify and manage leads showing disengagement signals to keep pipeline data accurate using the lead disinterest AI agent.
    SOM - Prime 1.0.1

    Initial release:

    • Unlock Now Assist Platform Prime features for Sales and Order Management workflows with SOM - Prime.
    • Includes all capabilities from SOM - Advanced, including SDR AI agents for lead nurturing, outreach, appointment management, inbound email handling, and lead disinterest detection.
    SOM for Manufacturing Advanced 1.2.0
    SOM for Manufacturing Prime 1.2.0
    Strategic Portfolio Management - Advanced 1.0.2

    New: Introducing AI native SKU for SPM Advanced.
    Strategic Portfolio Management - Prime 1.0.4

    New: Introducing AI native SKU for SPM Prime
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Threat Intelligence Security Center - Advanced 3.0.1

    New: Introduced Report Authoring capability with customizable styling options. Analysts can now generate AI-powered threat intelligence reports directly from threat case data with simple instructions to guide content, focus, and formatting.

    Fixed: Enhanced case summarization with improved performance and faster response times while maintaining summary quality.
    TNI - Advanced 2.0.2

    Same NI/DCN GenAI content as DCNAM andndash; Advanced (shared app-nidcn-gen-ai app): agentic data center infrastructure allocation - free-text request interpretation, autonomous policy/capacity-aware allocation agent, DC-planner policy UI, power/space/temperature validators, rack visualization with traceability, the "DC Infrastructure Allocation" change model, and AIEL workspace integration.
    TNI and DCNAM AI Content Collection 2.0.1

    Updated content collection bundling the latest TNI and DCNAM GenAI and Agentic AI capabilities, including the agentic data center infrastructure-allocation agent (free-text request interpretation, autonomous policy/capacity-aware allocation, validators, rack visualization, and workspace integration). See the individual app release notes for detail.
    TSOM - Advanced 2.0.2

    Maintenance release - dependency updates only; no new customer-facing functionality in this version.
    TSOM - Prime 2.0.1

    Maintenance release - dependency updates only; no new customer-facing functionality in this version.
    Zero Touch Service Desk 2.3.5

    This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management.

    Key features:

    1. Memory bank to give AI Specialists context of resolutions that lead to positive outcomes: AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties.
    2. Consolidated feedback visibility: Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.
    Table 6. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.3.2 2026-06-16
    Agentic Contact Center for Banking 1.3.0 2026-06-16
    Agentic Contact Center for Insurance 1.1.0 2026-06-16
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.9.0 2026-06-16
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Discovery 3.0.0 2026-06-16
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.3.0 2026-06-16
    AI agents for Observability 6.0.5 2026-06-16
    AI agents for SLO 2.0.3 2026-06-16
    AI agents for Synthetic Monitoring 1.2.2 2026-06-16
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI Control Tower for Enterprise AI Foundation 1.1.1 2026-06-16
    AI Control Tower for Now Assist 4.0.0 2026-06-16
    AI Data Explorer 5.0.8 2026-06-16
    AI Desktop Actions 4.0.1 2026-06-16
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI for document designer 22.3.4 2026-06-16
    AI Search RAG 6.1.0 2026-06-16
    AI Websearch 4.1.0 2026-06-16
    AIOps Agentic Workforce 2.0.1 2026-06-16
    Alert Assist 3.9.3 2026-06-16
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    Analytics Generation 4.1.10 2026-06-16
    APO - Foundation 1.2.0 2026-06-16
    APO - Prime 1.2.0 2026-06-16
    App Engine - Prime 29.1.5 2026-06-16
    App Generation 28.3.11 2025-12-11
    App Life Cycle AI Agents 29.3.1 2026-06-16
    App Summary 29.3.1 2026-06-16
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.3.1 2026-06-16
    Business Continuity Management Advanced 1.1.3 2026-06-16
    Business Continuity Management Foundation 1.1.3 2026-06-16
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.8.2 2026-06-16
    Chat Summarization for Virtual Agent 1.11.3 2026-06-16
    Collaborative Work Management - Advanced 2.0.3 2026-06-16
    Common AI Framework 1.0.1 2026-06-16
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Contract Management Pro - Prime 1.0.9 2026-06-16
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 9.0.3 2026-06-16
    Conversational subflows and actions 29.2.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CSM - Advanced 1.0.0 2026-04-09
    CSM - Foundation 1.0.0 2026-04-09
    CSM - Prime 1.0.0 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service Management AI agent collection 6.0.3 2026-06-16
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    Enhanced Features for IRM Enterprise 22.3.4 2026-06-16
    Enhanced Features for IRM Professional 22.3.3 2026-06-16
    Enterprise Architecture - Advanced 1.0.1 2026-06-16
    Enterprise Architecture - Prime 1.0.1 2026-06-16
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    External content connectors - Now assist agent 1.1.1 2026-06-16
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Financial Services Operations AI agent collection 4.1.0 2026-06-16
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Execution Analysis 29.2.8 2026-06-16
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    Form data collector 2.0.1 2026-04-09
    FSC Common - Foundation 1.2.0 2026-06-16
    FSC Common - Prime 1.2.0 2026-06-16
    FSM - Advanced 2.0.1 2026-06-16
    FSM - Foundation 2.0.1 2026-06-16
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Generative AI Controller 14.0.1 2026-06-16
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.3.4 2026-06-16
    GRC Shared GenAI 22.3.1 2026-06-16
    Group-Action Framework 7.0.1 2026-06-16
    Hardware Asset Management - Advanced 1.0.1 2026-06-16
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    Health and Safety - Advanced 1.0.4 2026-05-05
    Health and Safety - Foundation 1.0.4 2026-05-05
    Health and Safety - Prime 1.0.4 2026-05-05
    HR Service Delivery AI agent collection 7.0.2 2026-06-16
    HR Talent AI Agent Collection 5.0.2 2026-06-16
    HR Voice AI Agents 2.3.6 2026-06-16
    HRSD - Advanced 2.0.2 2026-06-16
    HRSD - Foundation 2.0.2 2026-06-16
    HRSD - Prime 2.0.2 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Control Tower Advanced 1.0.0 2026-06-16
    Industrial Control Tower Foundation 1.0.0 2026-06-16
    Industrial Control Tower Prime 1.0.0 2026-06-16
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Cyber Security Suite Prime 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    Integrated Risk Management Advanced 22.3.3 2026-06-16
    Integrated Risk Management Foundation 22.3.2 2026-06-16
    Integrated Risk Management Prime 22.3.3 2026-06-16
    IRM Compliance GenAI 22.3.1 2026-06-16
    IRM Risk GenAI 22.3.2 2026-06-16
    IT Service Management 3.0.2 2026-06-16
    IT Service Management Advanced 3.0.1 2026-06-16
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    ITOM - Advanced 1.0.10 2026-06-16
    ITOM - Prime 1.0.6 2026-06-16
    ITOM AI Agents For Service Mapping 1.3.2 2026-06-16
    Knowledge Center 31.10.8 2026-06-16
    Knowledge Graph 8.0.0 2026-06-16
    LEAP 4.0.0 2026-06-16
    Legal Service Delivery - Prime 1.0.9 2026-06-16
    List AI Experience 3.0.0 2026-06-16
    Manage Invoice Operations 1.1.0 2026-06-16
    Manage Order Operations 2.0.3 2026-06-16
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.12.0 2026-06-16
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.5.0 2026-06-16
    Model Context Protocol Client 2.2.0 2026-06-16
    Model Context Protocol Server 1.5.1 2026-06-16
    Notifications Email Agents 2.1.1 2026-06-16
    Now Assist Admin Console 10.0.12 2026-07-02
    Now Assist Agents for requestor 3.5.0 2026-06-16
    Now Assist AI Agents 8.0.12 2026-07-04
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist Analytics 5.0.3 2026-06-16
    Now Assist Center 4.0.2 2026-06-16
    Now Assist context menu 3.6.4 2026-06-16
    Now Assist Data Kit 8.0.4 2026-06-16
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for Advanced Work Assignment (AWA) 1.0.3 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 6.0.1 2026-06-16
    Now Assist for Complaint Case (CSM) 2.1.5 2026-06-16
    Now Assist for Configuration Management Database (CMDB) 3.8.0 2026-06-16
    Now Assist for Contract Analysis 1.0.9 2026-06-16
    Now Assist for Creator 29.2.5 2026-06-16
    Now Assist for Customer Service Management (CSM) 14.0.3 2026-06-16
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Enterprise Architecture (EA) 7.3.1 2026-06-16
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for Financial Services Operations (FSO) 3.2.0 2026-06-16
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Hardware Asset Management 4.3.0 2026-06-16
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.2.3 2026-06-16
    Now Assist for ICW 1.0.0 2026-05-05
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for IRM 22.3.3 2026-06-16
    Now Assist for IT Operations Management (ITOM) 2.6.16 2026-06-16
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Operational Sustainability 22.3.2 2026-06-16
    Now Assist for Order Management 2.2.1 2026-06-16
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 12.0.0 2026-06-16
    Now Assist for Platform Advanced 2.0.0 2026-06-16
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Platform Foundation 2.0.0 2026-06-16
    Now Assist for Platform Prime 2.0.0 2026-06-16
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.3.1 2026-06-16
    Now Assist for Process Mining 3.0.12 2026-05-05
    Now Assist for Prompt Assistance 5.0.4 2026-06-16
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.3 2026-06-16
    Now Assist for Security Incident Response (SIR) 6.1.2 2026-06-16
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Smart Assessment Engine 22.3.5 2026-06-16
    Now Assist for Software Asset Management (SAM) 8.0.1 2026-06-16
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 9.6.0 2026-06-16
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Talent 1.8.2 2026-06-16
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Third-Party Risk Management 22.3.2 2026-06-16
    Now Assist for Vault 2.1.1 2026-06-16
    Now Assist for Voice 5.0.3 2026-06-16
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 17.0.7 2026-06-16
    Now Assist in Catalog Builder 7.2.0 2026-06-16
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.2.1 2026-06-16
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.1.2 2026-06-16
    Now Assist in Document Management 2.1.0 2026-06-16
    Now Assist in Knowledge Management 30.10.3 2026-06-16
    Now Assist in Standard Ticket Page 1.1.0 2026-06-16
    Now Assist in Virtual Agent 19.0.10 2026-06-16
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Service Quality 1.1.1 2026-06-16
    Now Assist Skill Discovery and Execution 10.1.1 2026-06-16
    Now Assist Skill Kit 9.0.4 2026-06-16
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.3.1 2026-06-16
    Opportunity Management AI Features 1.0.3 2026-06-16
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.3 2026-06-16
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    Platform AI Agents and Skills 13.0.8 2026-06-16
    POM - Foundation 1.1.2 2026-06-16
    POM - Prime 1.1.1 2026-06-16
    Privacy Management Advanced 22.3.1 2026-06-16
    prompt-management 1.0.11 2026-03-12
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    Query Generation 6.0.0 2026-06-16
    Query Orchestrator 1.1.0 2026-06-16
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.3.1 2026-06-16
    Recommended Actions for Security Operations 2.2.1 2026-06-16
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Technology Provider - Prime 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.4 2026-06-16
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    Security Incident Response - Advanced 1.0.7 2026-06-16
    Security Incident Response - Foundation 1.0.7 2026-06-16
    Security Incident Response - Prime 1.0.7 2026-06-16
    ServiceNow AI Lens 6.0.1 2026-06-16
    SLO - Foundation 1.2.0 2026-06-16
    SLO - Prime 1.2.0 2026-06-16
    Software Asset Management AI Advanced 2.0.1 2026-06-16
    Software Asset Management AI Prime 2.0.1 2026-06-16
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.2.0 2026-06-16
    SPO - Prime 1.2.0 2026-06-16
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Technology Advanced 1.0.4 2026-06-16
    Technology Foundation 1.0.4 2026-06-16
    Technology Prime 1.0.4 2026-06-16
    Telecommunications Advanced 2.0.1 2026-06-16
    Telecommunications Foundation 2.0.1 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Telecommunications Prime 2.0.1 2026-06-16
    Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Telecommunications, Media and Technology - Foundation 1.0.4 2026-06-16
    Telecommunications, Media and Technology - Prime 1.0.3 2026-06-16
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    Third-party Risk Management Advanced 22.3.2 2026-06-16
    Third-party Risk Management Professional Plus 22.3.2 2026-06-16
    UI Generation 29.2.5 2026-05-05
    Unified Security Exposure Management (USEM) - Advanced 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Foundation 2.0.0 2026-06-16
    Unified Security Exposure Management (USEM) - Prime 2.0.0 2026-06-16
    Universal Request AI agent collection 1.0.9 2026-06-16
    Voice input for Now Assist 1.4.0 2026-06-16
    WSD - Advanced 1.0.2 2026-06-16
    WSD - Foundation 1.0.2 2026-06-16
    WSD - Prime 1.0.2 2026-06-16
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 29.4.20260709 - Australia Patch 4

    Table 7. New or updated applications
    App name Version number Release notes
    @servicenow/sn-ai-engagement-experience 3.4.7 AI In-Product Experience (AIIPEX) andndash; Key Deliverables

    Led modernization of the AI In-Product Experience platform by migrating core Agentic AI experiences from legacy implementations to the Lit/AIX Widget architecture, including Agent Status Cards, Agentic Presence, Agentic Processes, Supervision, Review Cards, and Conversation Transcript components.

    Established the Lit development foundation through local development tooling, Fluent widget compilation pipelines, and standardized migration patterns, enabling faster future modernization efforts. Improved accessibility compliance and responsive design support across all Lit-based widgets to deliver a consistent enterprise experience across device sizes.

    Enhanced Agentic AI workflows by introducing persona-aware input validation, workflow supervision improvements, contextual follow-up support, visibility into previous agent outputs, and user feedback collection capabilities. Delivered rich interaction features including planner controls, file uploads, copy-to-clipboard actions, notifications for input-required workflows, and enhanced review/output experiences with markdown rendering and improved content presentation.

    Completed a strategic modernization initiative aligned with the Lit and Fluent design system architecture, improving scalability, maintainability, performance, and future development velocity.

    Quality, Stability, and Security Improvements

    Delivered critical fixes across AI Engagement Experience and AI In-Product Experience, resolving issues related to link rendering, conversation context conflicts, input-required workflows, output review functionality, agent sidebar interactions, and multi-conversation session management.

    Improved Agentic AI workflow reliability by correcting incident context detection, workflow restart behavior, process visibility permissions, and UI Builder component exposure. Enhanced conversational continuity across AI Engagement Launcher, Now Assist Search, and Agentic AI experiences.

    Strengthened platform security through dependency upgrades, vulnerability remediation, and role inheritance corrections. Improved localization and internationalization support through standardized translation handling and message management.

    Resolved API and data presentation issues including date/time localization inconsistencies, customer configuration challenges, workflow visibility problems, chat header customization defects, and integration issues across LitJS, Seismic, NextWave, and AI Engagement Experience components.

    Enhanced platform stability, upgrade readiness, and customer adoption by addressing workflow automation defects, Canvas fix script issues, Agentic Process execution problems, and numerous customer-reported issues across Agentic AI, Now Assist, and AI-powered workflow experiences.
    Agentic Contact Center for Insurance 1.2.2 Changed: Agentic Contact Center for Insurance has been modernized for ServiceNow's Now SDK (Fluent), updating how the app is packaged and built. Existing functionality is unchanged.
    AI Agent Advisor 1.2.2

    New

    • Enhanced error detection and pre-execution data validation. AI Agent Advisor verifies that required data is present before running, with clearer error reporting when it is not.
    • Updated out-of-the-box agent catalog improves matching recommendations for automation opportunities.

    Changed: Nothing changed in this release.

    Fixed

    • Resolved an issue where POV extraction failures could halt the mining pipeline. Records without an extracted root cause are now included in clustering, improving resilience.
    • Resolved a platform issue where mining runs were overloading the LLM backend leading to reduced throughput. Pipeline scheduling now staggers executions to improve LLM call batching and load distribution.

    Removed: Nothing removed in this release.
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for AIOps 1.10.0

    New: Implemented secure-by-default configurations for the 5 new agentic ACLs.

    Fixed: The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
    AI Agents for Discovery 3.2.1

    New

    Multi-Rule Firewall Tasks

    You can now add multiple rule configurations to a single firewall task, eliminating the need to create separate tasks for each rule. Available through both the AI agent and service catalog, this enhancement reduces administrative overhead and accelerates firewall rule deployment. Rules are automatically verified and created together as part of the same task, ensuring consistency across your firewall management process and improving operational efficiency.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Health and Safety 1.3.4

    Fixed

    • Resolved issue where the Health and Safety agentic workflow was not triggered after an incident was assigned to a user.
    • Eliminated repeated responses in the Health and Safety Incident Pattern Detector AI agent.
    AI Agents for ITAM 4.4.0

    Starting this version, the Asset Summary displays each linked change request once, eliminating duplicate entries.
    AI agents for Observability 6.1.4

    Changed: Improved system performance.
    AI Agents for Service Exchange Provider 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    AI agents for Synthetic Monitoring 1.4.4 Fixed
    • Safer batch monitor creation: Batch operations now handle failures more gracefully. If an error occurs during bulk creation, the system recovers automatically and rolls back failed items-so you don't lose work.
    • Better validation upfront: Input validation now catches issues before they cause problems, reducing failed operations and rework.
    • More dependable recommendations: Recommendation tracking is now more reliable. State updates complete successfully even when errors occur, and orphaned records are automatically cleaned up during bulk deletions.
    • Faster monitor queries: Query performance improvements reduce lag when selecting monitor locations, even in large CMDB environments.
    • Improved security: Access controls for the Synthetic Creator agent have been tightened to follow security best practices-limiting permissions to only what's needed.
    AI Control Tower for Enterprise AI Foundation 1.2.1
    • New: Now Assist powers new agentic and Gen AI capabilities in AI Risk and Compliance, providing built-in regulatory alignment and ethical AI governance for responsible deployment.
    • Changed: All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
    AI Control Tower for Now Assist 5.0.2

    New:

    • Assign unique asset IDs for each asset
    • Opt-in to model preview program

    Changed:

    • Post-upgrade fix: Auto-flag existing active assets as "Managed" for AICT Enterprise SKU customers upgrading from pre-March release
    • Simplified asset state and status values - replaces lifecycle states
    AI Dashboard Insights 1.2.3

    New:

    • Improved Summary generation accuracy and performance
    • Improved error messages displayed to the users

    Fixed:

    • The NACM components embedded inside tabs fails, when no Experience is associated
    • Component title is not reflecting in grid component
    • Missing ACL for Dashboard Summary Skill
    • What Changed summary logic is comparing the facts even when metadata is changes
    AI Data Explorer 5.1.6

    New: Delivered support for automated indicators in AI Data Explorer. You can ask questions or add to AI Data Explorer any data visualization based on an automated indicator.
    AI Desktop Actions 5.0.1
    • New: Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.
    • Changed
    • Fixed
    • Removed
    AI Enhanced Recommended Actions 1.0.3 New: Switches the default LLM provider to AWS Claude for the Now Assist skills.
    AI Experience Framework Skills 1.2.0

    Fixed:

    • Fixed translation issues
    • Ready the app for fluent enablement
    AI Help Framework 1.0.6

    New:

    • Native integration with AI experiences
    • AI-powered help generation engine
    AI Specialists for Security Incident Response 1.0.5 This is the Restricted Access release of the T2 SOC AI Specialist within the AI Specialists for Security Incident Response app. The specialist is now ready for SOC teams looking to augment Tier 2 analyst capacity with autonomous AI-driven investigation and response. What's included in this release: Full T2 SOC AI Specialist capability set Configurable onboarding and handover workflows Analyst summary and evidence generation
    AIOps Agentic Workforce 2.1.0

    Fixed

    • The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving previous compatibility issues.
    • Alert Investigation insight prompt limitation on length is extended.
    • Improving results for the Impact Agent search for related issues.
    Alert Assist 3.10.0

    Changed

    • Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers.
    • Implemented secure-by-default configurations for the 5 new agentic ACLs.

    Fixed

    • A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly.
    • The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration
    Analytics Generation 4.1.15

    Fixed: Navigational bugs
    App Generation 28.3.12 Fixed Issue with support in Regulated Markets.
    App Summary 29.4.0 Fixed Disabled the existing Now LLM model and enabled the Google Cloud Vertex AI model.
    Asset Audit Response AI Advanced 1.0.0

    New:

    • Generate AI summaries of evidence requests.
    • Track and manage impacted records that are associated with your remediation tasks.
    • Gain insight into the citations associated with your evidence requests.
    Build Agent (Trial) 2.4.5
    • New
      • A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel.
      • Consolidated update sets enable you to track changes generated by Build Agent[ and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments.
      • Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria.
    • Changed
      • Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate "manual-edit" update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.
      • Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming.
      • An updated semantic metadata search tool improves performance replaces the previous semantic search tool.
    Build Agent Premium 1.4.1
    • New
      • A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel.
      • Consolidated update sets enable you to track changes generated by Build Agent[ and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments.
      • Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria.
    • Changed
      • Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate "manual-edit" update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.
      • Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming.
      • An updated semantic metadata search tool improves performance replaces the previous semantic search tool.
    Chat Recommendation 1.8.3

    Changed the default model to Azure

    Fixed Truncation bugs
    Chat Summarization for Virtual Agent 1.11.4

    Support 'Google Gemini' as the default model for Chat Summarization
    CMDB MCP Server 1.0.1

    Initial release of ServiceNow CMDB MCP Server
    Collaborative Work Management - Advanced 2.0.5

    New

    None

    Changed

    None

    Fixed

    Minor fixes

    Removed

    None
    Complaint Case AI Agents collection 1.4.3

    Fixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2

    SKUs
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2

    SKUs
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2

    SKU Advanced - CPQT
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1

    SKU Foundation - CPQT
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1

    SKUs
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2

    SKUs
    Contract Management Pro - Prime 1.0.11
    • New
      • Signature workflows on the Docusign envelope now support adding signatories with different roles.
      • Resolution time for contract requests is now calculated automatically based on calendar duration and terminal state.
    • Changed
      • View_the_complete_contract_family_hierarchy_-_including_parent,_sibling,_and_child_contract requests - from the Related contract requests tab of the contract request.
      • Upload multiple supporting documents in a single action from your computer, activity stream, or external storage._
      • Upload supporting documents across any contract request state rather than a restricted subset of states.
    • Fixed The contract administrator on a contract repository records is correctly assigned based on configured mapping rules.
    • Removed
    Conversational Studio 10.0.3 RELEASE NOTES - Conversational Studio v10.0

    New

    • Auto-Eval andndash; Compare results across runs. Admins can now view and compare evaluation metrics across 2 to 5 runs (table view, with an optional line graph).
    • Auto-Eval andndash; New metrics. Admins can now select and view Response Faithfulness and Response Fluency on the evaluation setup page.
    • LLM Topics andrarr; AI Agents migration tool. A new tool to convert LLM Topics into AI Agents (spike work), including building a dataset and running evaluations on the original Topic vs. the migrated Agent.

    Changed Asset accessibility andndash; color contrast. Improved color contrast on Assets for better accessibility.

    Fixed

    • Voice Assistant test button no longer fails to open the popup in the Assistant Designer cards view.
    • Migrated Topics on a non-global scope no longer cause Topic Block calls to be undiscoverable.
    • "Clone" auto-evaluation now works correctly.
    • Findability fields in conversational settings now save correctly.
    • Auto-Eval summary page no longer shows a false "0 completed" error when all scenarios actually ran.
    • Japanese translation on the Assistant Designer Home page no longer breaks due to text concatenation.
    • Untranslated timestamp / concatenation issue on the Assistant Designer Home page fixed.
    • Delete Assistant modal button order corrected.
    • Release build failure (ERR_PNPM_GIT_UNKNOWN_BRANCH after the snc-app-parent 6.5.2.21 migration) fixed.

    Removed None in this release.
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    Core Business Suite 3.2.7 Defect fixes : Admin set-up_ - Assignment rules filter issue: Fixed filters that were getting replicated to other assignment rules or getting completely disappeared. -Now Assist skill mismatch: Now Assist skills mismatch correction on product console configuration for Human Resources, Workplace Services and Source-to-Pay_ - Supplier Management module issue : Fixed supplier management breadcrumbs and cancel button for Add Suppliers, Upload supplier page_ Supplier Collaboration Portal form redirection _ - Changed redirection after invoice case creation to request detail page instead of category page on Supplier Collaboration Portal_ Health and Safety form submission on Employee Center_. - Removed the 'Assigned to Health and Safety team' message appearing after Health and Safety request creation on Employee Center portal_. _ _ _ _
    Core Business Suite Advanced 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Finance 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Health and Safety 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Human Resources 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Legal 3.0.7

    Updated to support the latest versions of the dependent apps.
    Core Business Suite Advanced for Source to Pay 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Advanced for Workplace Services 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite AI Agent 3.2.7

    Updated to support the latest version of the dependent apps
    Core Business Suite for Finance 3.2.7

    Updated to support the latest version of the dependent apps
    Core Business Suite for Health and Safety 3.2.7

    Removed the 'Assigned to Health and Safety team' message that appears after a Health and Safety request is created on the Employee Center portal.
    Core Business Suite for Human Resources 3.2.7

    Defect Fix:

    Fixed the Now Assist skill mismatch on the product configuration console for Human Resources
    Core Business Suite for Legal 3.2.7

    Updated to support the latest versions of the dependent apps.
    Core Business Suite For Source To Pay 3.2.7
    • Fixed Now Assist skill mismatch the on the product configuration console for Source To Pay.
    • Fixed supplier management breadcrumb and added the cancel button for Add Suppliers and Upload supplier page.
    • Changed redirections after an invoice case is created to request detail page instead of category page on the Supplier Collaboration Portal.
    Core Business Suite For Workplace Service Delivery 3.2.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Foundation 3.0.7 Defect fixes : Admin set-up_ - Assignment rules filter issue_: Fixed filters which were getting replicated to other assignment rules or getting completely disappeared_ -Now Assist skill mismatch: Now Assist skills mismatch correction on product console configuration for Human Resources, Workplace Services and Source-to-Pay_ - Supplier Management module issue_ : Fixed supplier management breadcrumbs and cancel button for Add Suppliers, Upload supplier page_ Supplier Collaboration Portal form redirection _ - Changed redirection after invoice case creation to request detail page instead of category page on Supplier Collaboration Portal_ Health and Safety form submission on Employee Center_ - Removed the 'Assigned to Health and Safety team' message appearing after Health and Safety request creation on Employee center portal_ _ _ _ _
    Core Business Suite Foundation for Finance 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Foundation for Health and Safety 3.0.7

    Removed the 'Assigned to Health and Safety team' message that appeared even without any assignment after a Health and Safety request is created on the Employee Center portal.
    Core Business Suite Foundation for Human Resources 3.0.7

    Defect Fix:

    Fixed the Now Assist skill mismatch on the product configuration console for Human Resources
    Core Business Suite Foundation for Legal 3.0.7

    Updated to support the latest versions of the dependent apps.
    Core Business Suite Foundation for Source to Pay 3.0.7 Supplier Collaboration Portal form redirection _: Changed redirection after invoice case creation to request detail page instead of category page on Supplier Collaboration Portal Defect fix : Now Assist skills listing correction on product console for Human Resources Foundation to reflect only the skills included in Foundation
    Core Business Suite Foundation for Workplace Services 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Finance 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Health and Safety 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Human Resources 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Legal 3.0.7

    Updated to support the latest version of the dependent apps
    Core Business Suite Prime for Source to Pay 3.0.7

    Updated to support the latest version of the dependent apps.
    Core Business Suite Prime for Workplace Services 3.0.7

    Updated to support the latest version of the dependent apps.
    CPQ - Advanced 1.0.1

    Initial release:

    • Orchestrate end-to-end return merchandise authorization processes with minimal human intervention using the RMA AI agentic workflow.
    • Automate invoice dispute handling from intake to resolution using the Invoice Dispute Assist agentic workflow.
    • Resolve order exception cases through a voice-enabled interface using the Order Exception AI voice agent.
    • Enable customers to initiate and progress invoice disputes by voice using the Invoice Dispute Voice Agent.
    CPQ - Foundation 1.0.1

    Initial release:

    • Automate B2B order case intake from the Business Portal using natural language with the Manage Order Operations AI agent.
    • Provide order agents with contextual AI assistance at key points in the order lifecycle using the Assist Order Management AI agent.
    • Enable customers to initiate invoice disputes and submit the necessary details with minimal manual input using the Invoice Dispute Intake Assistant.
    • Guide customers and service agents through return merchandise authorization requests using the RMA Assistant.
    CPQ for Manufacturing Advanced 1.2.0
    CPQ for Manufacturing Foundation 1.2.0
    CSM - Advanced 2.0.1

    Changed

    Internal code updates with no impact to existing functionality or user-facing behavior.
    CSM - Foundation 2.0.1

    Changed

    Internal code updates with no impact to existing functionality or user-facing behavior.
    CSM - Prime 2.0.1

    Changed

    Internal code updates with no impact to existing functionality or user-facing behavior.
    CSM MCP Server 1.0.4

    New

    Exposed gen AI capabilities through MCP server tools.
    Customer Service Management AI agent collection 6.1.0

    Fixed

    Optimized query routing for customer 360
    DCNAM - Advanced 2.0.2

    Agentic data center infrastructure allocation

    AI interpretation of free-text change requests into structured parameters; autonomous policy- and capacity-aware allocation agent with full audit trail; policy management UI for DC planners (6 policy types, dry-run mode); three validators (power, RU space, temperature) that block bad allocations; rack visualization with clickable change-request traceability; a dedicated 4-stage "DC Infrastructure Allocation" change model; and AIEL integration surfacing the agent in the NI workspace.
    Document Intelligence for Contract Management Content Pack 1.5.0
    • New
    • Changed The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI.
    • Fixed
    • Removed
    Employee Slate for Now Assist 1.2.0

    This release provides the following updates and enhancements:

    • Enhanced Org chart and profile with visual updates and profile image edits
    • Introduced an option to configure a custom AI insights skill
    • Introduced Home page widget configuration from the admin console, starting with Quick links
    • Improved performance and accessibility support
    • Updated the approval checklist skill default settings to on demand to support upgrades
    Enhanced Features for IRM Enterprise 22.4.1

    Changed: Updated dependent plug-in versions to incorporate the default LLM model updates.
    Enhanced Features for IRM Professional 22.4.1

    Changed: Updated dependent plug-in versions to incorporate the default LLM model updates.
    Enterprise Asset Management Advanced 1.0.0 This app does not directly include any features.
    Enterprise Asset Management for DCNAM Advanced 1.0.0

    This app does not directly include any features.
    Enterprise Asset Management for Healthcare Advanced 1.0.0

    This app does not have built-in features. For key features, please see Enterprise Asset Management for Healthcare and Now Assist for Enterprise Asset Management.
    External content connectors - Now assist agent 1.1.2 Fixed Dependency on Now Assist for Platform latest version
    Financial Services Operations AI agent collection 4.2.1 Fixed Resolved an issue where the AI-generated recommendation was not set correctly.
    Flow Generation 29.1.2
    • Changed
      • Implemented UI Uplift changes.
      • Improved support for AIS RAG.
    • Removed Removed requirement for the Now Assist for Creator role.
    Flow Summarization 29.1.2
    • Changed Implemented UI Uplift changes.
    • Removed Removed requirement for the Now Assist for Creator role.
    Form data collector 2.2.1 Changed Form data collector has been modernized for ServiceNow's Now SDK (Fluent), updating how the app is packaged and built. Existing functionality is unchanged.
    FSO - Advanced 1.0.0 Initial release
    FSO - Foundation 1.0.0 Initial release
    FSO - Prime 1.0.0 Initial release
    Generative AI Controller 14.1.2

    New

    • Extended support for new versions of third-party LLM provider models.
    • Introduced the Model Preview Program, giving customers early access to third-party model versions ahead of general availability for evaluation and testing.

    Removed

    Support for Long Term Stability(LTS) SKU
    GRC Common GenAI 22.4.0

    Changed:

    Replaced Now LLM with Azure Open AI 5.4 mini model as the default model for all AI capability configurations.
    GRC Shared GenAI 22.4.0

    Changed

    Now Assist skills now support the latest Claude, Gemini, and ChatGPT models, improving performance and compatibility across your AI workflows.
    Group-Action Framework 7.1.1

    New

    Enabling support Off-glide migration for GAF skills

    Changed

    Updates to GAF clustering duration query to provide exact timestamp
    Hardware Asset Management - Advanced 1.0.2

    This app is a subscription layer on Now Assist for HAM. This release updates Now Assist for HAM only; the Hardware Asset Management - Advanced app version remains unchanged.
    Health and Safety - Advanced 1.0.6

    Changed

    Version increment
    Health and Safety - Foundation 1.0.6

    Changed

    Version increment
    Health and Safety - Prime 1.0.6

    Changed

    Version increment
    HR Service Delivery AI agent collection 7.1.1

    Changed

    Agent permissions have been updated with revised access levels and new role-based restrictions to enhance security compliance and align with platform updates and regulatory requirements.
    HR Talent AI Agent Collection 5.0.4

    No Functional updates.
    HRSD - Advanced 2.1.0

    Changed

    Plugin and content bundling has been updated for licensing.
    HRSD - Foundation 2.1.0

    Changed

    Plugin and content bundling has been updated for licensing.
    HRSD - Prime 2.1.0

    Changed

    Plugin and content bundling has been updated for licensing.
    Industrial Cyber Security Suite Advanced 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Foundation 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Cyber Security Suite Prime 1.0.3 Fixed Fixed package.json dependency
    Industrial Operations Suite Advanced 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Foundation 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Industrial Operations Suite Prime 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Insights Clustering Utils 3.2.2

    New: Nothing new in this release.

    Changed: Internal improvements to clustering quality and reliability.

    Fixed: Resolved an issue where missing group errors could occur during cluster prediction.

    Removed: Nothing removed in this release.
    Integrated Risk Management Advanced 22.4.0

    Changed: Updated dependent plug-in versions to incorporate the default LLM model updates.
    Integrated Risk Management Foundation 22.4.0

    Changed: Updated dependent plug-in versions to incorporate the default LLM model updates.
    Integrated Risk Management Prime 22.4.0

    Changed: Updated dependent plug-in versions to incorporate the default LLM model updates.
    IRM Compliance GenAI 22.4.0 Changed: All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
    IRM Risk GenAI 22.4.0

    [New] Expanded Risk Event Summarization skill to support latest third-party AI models, including GPT_5.4 mini, GPT_5.1, and Gemini 3.5 Flash.

    [Changed] Updated Risk Event Summarization skill to use GPT_5.4 mini as the default model, delivering enhanced AI capabilities and model improvements.
    IT Service Management 3.1.1

    New:

    • Admin experience for Gmail inbound email configuration. The Product Configuration Console supports inbound email setup for Google alongside the ServiceNow account option.
    • Admin experience to manage and switch over to Employee Slate as primary engagement experience for Incident and Request Management notifications.
    • AI-assisted incident reassignment: routing logic that helps L1 agents pick the right L2 group to escalate to.

    Changed: Admin experience Categorization and Routing agent enhancements. Minor functional refinements such as improving the accuracy of suggested categories, subcategories, and routing rules and the ease of configuring them.

    Fixed:

    For fulfiller experience:
    • Chat Reply Recommendation skill now includes the portal selection step during activation, closing the parity gap with Chat Summarization.
    • The Service Operations Workspace interaction record now shows both Transcript and Internal Transcript fields when both are added to the view.
    • The Related Records tab now shows Change and Problem fields for Prime and Advanced AI-Native IT Service Desk SKUs, and UI Action drop-downs are SKU-aware.
    • The VIP icon for the caller field now appears in the Record Information tab of the Service Operations Workspace side panel for custom Highlighted Value conditions.
    IT Service Management Advanced 3.1.1

    No changes
    IT Service Management AI agent collection 10.0.1 New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed: Nothing was removed in this release. Removed: Nothing was removed in this release.
    ITOM - Advanced 1.1.0 AI agent for Agent Client Collector (ACC) andndash; Autonomously monitors ACC deployments across endpoints, ensuring agent health, version compliance, and seamless data collection without manual intervention, and provides guided troubleshooting experience. AI agent for Discovery andndash; Proactively tracks and renews digital certificates enterprise-wide, eliminating outages by auto-detecting expirations and creating firewall rules. MID Guardian agent andndash; Continuously monitors MID Server health and connectivity, providing guided troubleshooting of MID Server issues to resolve them seamlessly. ITOM AI agent for Service Mapping andndash; Intelligently discovers application dependencies and maps services to infrastructure, autonomously resolving gaps to keep service maps accurate and business-ready. AI agent Topology Mapping andndash; Discovery, classifies, and syncs AI agents deployed in cloud including the AI model metadata the agent deployed. AIOps Learning Enhanced Automation Playbooks - Amplifies efficiency by mining historical incident data to generate dynamic resolution playbooks, automate workflows, and reduce MTTR. ITOM URL Discovery - Discover URLs and SaaS applications from ITOM Browser Plugin .
    ITOM - Prime 1.1.0

    ITOM - Prime provides the following capabilities:

    AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions. AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution. AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence. AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA - mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently. AI agents for SLO - Automates the creation of service level objectives (SLOs) based on operational data for services and configuration items (CIs), helping teams adopt SLOs faster and improve service reliability.
    ITOM AI Agents For Service Mapping 1.4.0

    New Tag-Based Service Mapping AI Agent transforms cloud tags into validated, business-ready application services. This AI agent reads cloud tags and validates that tagged resources belong together. It improves the CMDB quality with built-in guardrails to catch noisy, inconsistent, or overly broad tagging schemes.

    Removed The MCP Server Service Mapping tools have been moved out of Service Mapping and now reside within the Now Assist CMDB MCP Server store app-though Service Mapping is still needed to use this capability.
    ITSM - Advanced 2.2.2 New: In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted. Changed
    • Conversational Analytics dashboard (Phase 2) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.
    • Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model (large third-party models require approval).
    Fixed Nothing was removed in this release. Removed Nothing was removed in this release.
    ITSM - Foundation 2.2.3 New: In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted. Changed
    • Conversational Analytics dashboard (Phase 2) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.
    • Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model (large third-party models require approval).
    Fixed: Nothing was removed in this release. Removed: Nothing was removed in this release.
    ITSM - Prime 2.2.2 New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Conversational Analytics dashboard (Phase 2) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.
      • Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model (large third-party models require approval).
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed: Nothing was removed in this release. Removed: Nothing was removed in this release.
    Knowledge Center 31.11.3

    No feature release, ECE defect
    Knowledge Graph 8.1.0

    - Added support for glide list type support in Knowledge graph
    LEAP 4.1.0
    • New
      • Autonomous AI Agent that scans incident clusters and automatically generates draft knowledge base articles and problem records based on configurable incident count and severity thresholds
      • Agent-generated artifacts display with an AI icons on LEAP home page with hover cards linking to related records for visibility. The Action Insights panel on the automation opportunity details page of agent-generated artifact uses gradient styling.
      • Ansible Connector integration now available on LEAP Home page with dedicated help section
      • Three new generative AI models now supported: Gemini 3.5 Flash, GPT 5.4 mini, and GPT 5.1
    • Changed: Now LLM Service is no longer the default model provider for new or inactive AI assets. Third-party LLM is selected by default, while existing configurations using Now LLM service continue to remain unchanged and are available for manual selection.
    Manage Invoice Operations 1.1.2

    Fixed:

    • The Invoice case voice agent helper subflow now runs as the user who initiates the session.
    • The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
    Manufacturing Commercial Operations Advanced 1.2.0
    Manufacturing Commercial Operations AI agents collection 2.3.0
    Manufacturing Commercial Operations Foundation 1.2.0
    Manufacturing Commercial Operations Prime 1.2.0
    Metadata Search 1.0.12 Fixed: Some bugs related to the Metadata Search Tool
    Microsoft Azure OpenAI Generative AI Spoke 3.12.2
    • New: Added support for sending additional headers in OEM actions.
    • Fixed: invalid content type validation that prevented OEM actions from processing PDF and file payloads.
    • Fixed: function call response handling for GPT models to properly send additional headers in OEM actions.
    Mobile Builder AI 27.6.0

    New

    Modified default model provider for card generation skill to gpt-5.4-mini.
    Model Context Protocol Server 1.6.1

    Performance Improvements, Third-Party IDP Support
    Notifications Email Agents 2.2.0

    New:

    - Enhanced support for extracting inputs for subflow execution from inbound emails

    Fixed:

    - Improved similarity checks in the Notification agent
    Now Assist Admin Console 10.1.5

    1.The Now LLM LTS (Long-Term Stable) model provider has been decommissioned and is no longer available in Now Assist Admin. This change affects the model provider selection surface, skill compliance messaging, and the model provider settings page.

    What has changed:

    • Model provider selection - Now LLM LTS is no longer available as a selectable model provider when configuring skills or setting instance-level defaults. Administrators will no longer see Now LLM LTS in the provider dropdown.
    • Skill compliance messaging - Skills will no longer display out-of-compliance warnings related to Now LLM LTS. Any skill previously flagged as non-compliant due to Now LLM LTS provider assignment will no longer surface this alert.
    • Model provider banner removed - The informational banner previously displayed on the Manage Model Providers page referencing Now LLM LTS compatibility and upgrade guidance has been removed.

    2.Deprecated Skills Section

    Administrators can now view all deprecated Now Assist skills across products like ITSM,CSM and others in a dedicated section within the Now Assist Admin Console. This change provides full transparency into the skill lifecycle - including skills removed across products, skills replaced by newer versions, and skills that were available in a previous quarter but are no longer available in the current one.

    3.Common Skills Product Visibility

    Administrators can now see all products associated with a Common skill directly on the Skills page in Now Assist Admin. Common skills - those that apply across multiple Now Assist products simultaneously - are now clearly identified and display the full list of products they support, giving administrators complete visibility before activation or configuration.

    A common skill will be mapped across multiple products,however its activation and deactivation can be done from any one individual product only
    Now Assist Agents for requestor 3.6.1

    Approval checklist generation skill now supports passing the request body in place of the Approval ID.
    Now Assist AI Agents 8.1.7

    This release includes new capabilities and improvements across AI Agent Studio, including extensibility enhancements, memory improvements and security updates.

    Key features include:

    • Security Improvements: Multiple updates to strengthen the security posture of agentic AI, including deny-by-default access controls and explicit ACL enforcement on new instances
    • Agent to Agent (A2A) 1.1 Upgrade: Agent-to-agent interactions upgraded from v0.3 to v1.1, with migration scripts and backward compatibility to improve multi-agent onboarding and reliability
    • Semantic Memory Redesign: Long-term memory no longer relies on predefined categories, reducing memory loss and improving the relevancy of memories surfaced during agent interactions
    Now Assist Analytics 5.1.2 New
    • Conversational analytics agent for KPI exploration and explanation. Users can now interact with a conversational agent to retrieve, explain, and compare analytics KPIs, including metric definitions, data sources, retention periods, and custom calculations. The agent supports natural language queries, provides actionable recommendations, and maintains conversation context within sessions.
    • AI Analytics QandA skill integration and knowledge source expansion. The AI Analytics QandA skill now integrates a dedicated knowledge source covering domain configuration, release-wise major changes, and frequently asked case task resolutions. You can receive accurate answers to common questions and recent product changes directly from the skill.
    • The Overview, Business Value, and Executions pages (Assistant and AI Agent tabs) have been redesigned.
    • Business Value tab and benchmark creation modal have been redesigned for improved navigation and dynamic presentation lists.
    • The Assistants and AI Agent tabs in the Executions page have been redesigned to include pill-based filters, split-screen side panels, and agent-specific fields for tool calls and replay links.
    • Analytics QandA agent and workflow are now available for answering user questions about analytics metrics and dashboard data latency.
    • Skill for agent-based analytics QandA has been introduced: The skill can efficiently respond to analytics-related queries.
    • Automatic evaluation of AI Analytics QandA skill across providers: The system performs automated evaluations of the QandA skill using AWS Claude, Azure OpenAI, and Now LLM Service, with results available per provider.
    • Descriptions added to all formula indicators. All formula indicators in Now Assist Analytics now include descriptions detectable by the QandA skill, improving interpretability.
    Now Assist Center 5.0.5

    Minor enhancements and fixes
    Now Assist context menu 3.7.1
    • Update model provider default from Now LLM to OpenAI
    • Some defect fixes
    Now Assist Data Kit 8.1.6
    • Data Creation updates - Data Kit Admins can now create a dataset with as few as 1 record (reduced from 10) and dataset names now support up to 200 characters.
    • Push to Table - Data Kit Admins can now push generated synthetic data directly to the respective target tables for Multi-table Data Generator requests (advised for Sub Prod Environment), using script assistance available within the Data Kit screen.
    Now Assist for AIRC 22.4.0 New
    • Users can now create and document governance, risk, and compliance issues with guided assistance from the Employee Center. Now Assist helps structure the issue and recommends relevant controls, entities, and policies based on the input provided. This ensures that the issue is well-defined and enriched with contextual information before it is submitted.
    • Use Now Assist to analyze the issue records, including the description, activity log, and remediation tasks, and generate a concise summary that captures the essential information needed.
    • Use Now Assist to identify redundant or overlapping control objectives and rationalize control objectives.
    • Use Now Assist to create a common control objective by summarizing duplicate control objectives from the rationalization process.
    • Use the Now LLM Service to generate risk assessment summaries from inherent, residual, and target risks and control effectiveness data. These summaries highlight key factors and relevant comments, helping assessors and approvers gain actionable insights.
    Now Assist for Automation Center 1.2.4

    Automate Task Mining tasks in Automation Center

    Automation Center transforms task recordings from Task Mining, decomposes them into discrete automations, and generates an AI agent in AI Agent Studio that executes those automations using AI Desktop Actions.

    Automation Center analyzes Task Mining recordings and identifies discrete tasks-on-screen actions and background actions-eliminating manual analysis and reducing time-to-automation from hours to minutes.

    This multi-tool solution ensures that any repetitive task in Task Mining can be automated to be run as desktop actions.This feature currently supports only Excel-to-browser interactions, where data is copied from a Microsoft Excel file and is entered into a form in a browser.

    You must have the User Task Summarization skill and Now Assist AI Agents skill activated to use this feature.

    Task Mining recording and AI Desktop Actions agent execution require a Windows machine.For detailed information, see the Automation Center documentation.
    Now Assist for Collaborative Work Management (CWM) 6.1.2

    New

    None

    Changed

    None

    Fixed

    None

    Removed

    Now LLM is no longer set as the default provider for AI skills in CWM.
    Now Assist for Complaint Case (CSM) 2.1.6

    Changed: No changes to features, version update only.
    Now Assist for Configuration Management Database (CMDB) 4.0.0
    • New
      • AI-powered HAM advisor dashboard summarization: Leverage the summary section in HAM advisor dashboard to get precise recommendations and insights on what actions to take to get your CMDB ready to drive HAM business outcomes.
      • Impact Analysis: Get qualitative impact analysis for change and incident records associated with CIs. This capability looks at the dependencies of a CI, takes the semantics of the topology into account, and provides details on severity of the impact on connected CIs.
    • Fixed
      • The broken "click here" link in the Search CMDB AI Agent panel has been resolved. The link now provides correct results.
      • Security fixes
    • Removed CMDB MCP server is no longer available via this plugin and has been deprecated. All registry records are now marked as inactive. The ServiceNow CMDB MCP and Visibility Server is now available as a separate application.
    Now Assist for Contract Analysis 1.0.11

    Updated the generic prompts for publisher part number and changes to list view, handle subscription period for review entitlement.
    Now Assist For Core Business Suite 3.2.7

    Fixed Now Assist skill mismatch on the product configuration console for Human Resources, Workplace services and Source-to-Pay.
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for Creator 29.4.1

    Please click on the individual dependent apps included with this package for detailed release note information.
    Now Assist for CSM Major Issue Management 1.1.0

    Changed:

    • Major Case/Major Case Candidate worknotes - Display the similar case numbers or suggested case numbers with hyperlinks.
    • Internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Customer Service Management (CSM) 14.1.1

    Changed

    • New AI assets now default to third-party LLM providers with model version updates. Existing configurations using Now LLM Service stay unchanged, and the service remains available for manual selection.
    • Admins can view detailed information about each Now Assist skill to make faster and more informed decisions about enabling skill capabilities.
    Now Assist for Enterprise Architecture (EA) 7.4.1

    New:

    • Default AI model provider for the Now Assist for Enterprise Architecture skills changed from Now LLM to Azure Open AI
    • Added support for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash

    Changed:

    The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Now Assist for Enterprise Asset Management 1.0.1 New: Initial release
    Now Assist for Financial Services Operations (FSO) 3.3.1
    • New: Added AI model options across Now Assist for FSO summarization skills, including Claude 4.5 Sonnet, Claude Haiku 4.5, Gemini 3.5 Flash, and GPT-5.4 mini - giving more provider and model choices.
    • Changed
      • Updated the default AI models for Claim, Dispute, Banking Customer Profile, Insurance Customer Profile, and Insurance Interaction Context summarization to newer model versions.
      • Set default model versions and tuned per-model token limits for more consistent summarization output.
    Now Assist for Hardware Asset Management 4.4.0

    Asset Summary Text Formatting - Fixed text display issues in asset summaries on on-premises instances to ensure consistent, readable formatting across all deployment types

    Change Request Visibility - Resolved an issue where change requests were not appearing in asset summaries, giving you complete visibility into all asset-related changes
    Now Assist for HR Service Delivery (HRSD) 13.3.2

    Changed Skills have been migrated to use 3P models by default.
    Now Assist for IRM 22.4.0

    New

    Now Assist for IRM is now managed as a platform dependency. The application is delivered as an installed-as-dependency plugin, hidden from the main user interface and no longer appears as a standalone application tile in the ServiceNow App Store. AI-driven IRM functionality remains available and operates as before.

    Changed

    AI features are now accessed through IRM Native SKU applications. Users interact with AI capabilities via the IRM Native SKU apps; the AI dependency loads transparently, requiring no customer action to maintain existing functionality.

    Removed

    The Now Assist for IRM standalone application is no longer available. The application tile has been removed from the ServiceNow App Store and is not visible in the main user interface. Customers now use IRM Native SKU applications for AI features.
    Now Assist for IT Operations Management (ITOM) 2.8.0

    Changed

    • Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers.
    • Implemented secure-by-default configurations for the 5 new agentic ACLs.

    Fixed

    • A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly.
    • The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration
    Now Assist for IT Service Management (ITSM) 16.0.3 New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Conversational Analytics dashboard (Phase 2) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.
      • Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model (large third-party models require approval).
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Nothing was removed in this release. Removed Nothing was removed in this release.
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0
    Now Assist for Order Management 2.2.2

    Changed:

    • The Manage Invoice Operations subflow now runs as the user who initiates the session.
    • The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
    Now Assist for Platform 12.1.1

    Application to capture the dependencies.
    Now Assist for Platform Advanced 2.1.0

    Application is used to capture dependencies
    Now Assist for Platform Foundation 2.1.0

    Application is used to capture dependencies
    Now Assist for Platform Prime 2.1.0

    Application is used to capture dependencies
    Now Assist for Privacy Management 22.4.0 Changed All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
    Now Assist for Process Mining 3.1.2

    - Migrate all process mining skills to Mosaic (off Glide)
    Now Assist for Prompt Assistance 5.1.4
    • New: Added new metric "Response Time" for Voice Agents - this enables users to validate the time taken by voice agents to perform their assigned tasks.
    • Changed
      • Modified the default model to Claude
      • Added improvements for candidate generation for AIO
    Now Assist for RSM 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 Fixed App Dependency was added for smooth installation.
    Now Assist for Sales Force Automation (SFA) 1.1.5

    Changed: Some details related to the dependency for this plugin
    Now Assist for Security Incident Response (SIR) 6.3.4

    Changed

    Default models for all skills updated from Now LLM to 3P model.
    Now Assist for Service Exchange 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Now Assist for Setup 3.1.4

    New

    PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/UIs Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Setup Core 2.1.5

    New

    PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Fixed Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Smart Assessment Engine 22.4.1

    Changed

    • Updated LLM provider model versions for Smart Assessment Response Assist skill for Google Gemini (Chat Completions) to gemini-3.5-flash, Azure OpenAI (Chat Completions) to gpt-5.4, and AWS Claude (Amazon Bedrock Chat Completions) to claude-sonnet-4-6.
    • Changed the default LLM provider for Smart Assessment Response Assist skill from Now LLM Service (Now LLM Generic) to Google Gemini (Chat Completions).
    Now Assist for Software Asset Management (SAM) 9.0.0

    Changed

    Now Assist for SAM no longer defaults to the Now LLM. It now selects from alternate third-party LLMs based on which model performs best for each individual use case.
    Now Assist for Strategic Portfolio Management (SPM) 9.7.1
    • Fixed
      • AI forecasted status and AI rationale fields from goal insights are updated on the grid in realtime without grid refresh.
      • Portfolio Insights button is visible faded out when Portfolio Insights panel is open
      • Project Answers (Ask Now Assist) now deliver improved formatting and more enhanced query parsing for complex questions.
    • Changed: Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks (Project Risk Detection), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.
    Now Assist for Talent 1.8.3

    Default Model for 'Generate Talking Points' skill has been updated from NowLLM to Amazon Bedrock.
    Now Assist for Third-Party Risk Management 22.3.4
    • New Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models
    • Changes Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill
    Now Assist for Threat Intelligence Security Center 2.2.0

    New:

    Introduced Report Authoring capability with customizable styling options. Analysts can now generate AI-powered threat intelligence reports directly from threat case data with simple instructions to guide content, focus, and formatting.

    Fixed:

    Enhanced case summarization with improved performance and faster response times while maintaining summary quality.
    Now Assist for Voice 5.1.1

    New

    • Multi-Language Support: Callers can select their preferred language at the start of a call; added support for Irish English, Swedish, Norwegian, Australian English, and Polish voices.
    • SIP Telephony Integration: Transfer calls to live agents via SIP protocol for NiCE-enabled contact center.

    Changed

    • Context Persistence Control: New flag to enable/disable conversation context storage for compliance
    • SIP Metadata Tracking: Transfer method and target now captured in interaction records
    • Language Config Table: Dynamically generates language selection prompts from trigger phrases
    • TTS Config Updates: Added trigger phrases for secondary language selection Cross-Scope Deletion: Language configuration records can now be deleted from cross scope
    Now Assist for Vulnerability Response 5.1.0

    Changed:

    • Updated the default LLM provider for Now Assist for Vulnerability Response skills to 3P (Third-Party) models where required for consistency across all supported skills.
    • Added support for the following models for all AI features:
      • Google Gemini 3.5
      • FlashOpenAI GPT 5.1
      • OpenAI GPT 5.4 Mini
    Now Assist for WDF 2.1.4
    • Enabled Now Assist Panel in WDF Home Page
    • Configured NextWave for faster and better AI Conversational Assist within WDF
    Now Assist in AI Search 17.1.4

    New

    AI Search Admins can now configure any search source (including non-out-of-box tables such as incidents and custom tables) to the Now Assist multi-content synthesized answers. Results from additional sources are dispatched per source group, merged into a ranked top-K list, and delivered to the synthesizer with citation metadata and origin information intact. New system properties control the maximum documents requested per group and the top-K document count used in the final merged response.

    Changed

    Search and VA profile handling has been separated for the Enhanced Chat dynamic window experience.

    Fixed

    • MarkdownToHtml incorrectly truncated URLs containing balanced parentheses. For example, SharePoint URLs containing (SRM FORM) caused the href attribute to cut off at the first closing parenthesis and left the remainder of the URL as plain text in Now Assist synthesized answer rendering.
    • The Now Assist Multi-Content Response Genius Model returned an inconsistent output structure (one synthesized result plus separate citation entries) rather than consolidating citations within the synthesized result as an internal array. This caused multiple Genius Guidance Cards to render instead of a single unified card.
    Now Assist in Catalog Builder 7.3.0

    Now Assist for Catalog Generation now incorporates catalog item creation best practices directly into the catalog item building experience. As catalog item creators build catalog items, the system detects deviations from established standards and surfaces proactive recommendations - including optimal variable types, streamlined form designs, and structures suited for conversational requests. A new administrator property controls whether best practice enforcement is active, supported by a dedicated knowledge base of catalog standards.
    Now Assist in Catalog item forms 1.4.2

    Made some enhancements.
    Now Assist in Contract Management 2.3.2
    • New
    • Changed The default model provider for Now Assist features in Contract Management is Azure OpenAI.
    • Fixed
    • Removed
    Now Assist in Conversational Catalog Request 7.1.1

    New:

    Catalog agent for Premium chat experiences

    • Extended conversational coverage with support for additional question types, including Lookup Multiple Choice, Lookup Select Box, and Requested For (Single).
    • Maintained compatibility with the existing Conversational Catalog solution (LLM topic block) on Premium chat within portals and the Now Assist panel. Catalog items continue to be accessible through conversational interfaces; when agentic AI cannot process catalog item requests, the system reverts to the established solution.
    • Implemented validation checks to ensure catalog item questions with prefilled values meet requirements.
    • Applied performance optimizations.
    Now Assist in Document Intelligence 6.2.0

    Changed

    • Updated default model configuration per ServiceNow platform guidance
    • Default OOB model provider to Azure OpenAI
    • Increase token limit to 8192

    Fixed Task status should be set to failed if the LLM throws an error
    Now Assist in Document Management 3.0.1

    In July release we are enabling the smart documents skill configuration as active by default and the smart documents feature would be available on all tables if no table is specified.
    Now Assist in Knowledge Management 30.11.3

    Defect fix
    Now Assist in Standard Ticket Page 1.3.0

    Made some enhancements.
    Now Assist in Virtual Agent 20.0.8 New Prompt library for premium chat: View default prompts (read-only filters) and manage your own prompts. Post-chat survey for premium chat: Configure survey and closing topics (premium chat) and closing topics (enhanced chat). Existing topics migrate automatically. Additional semantic search sources for synthesized response: Added via the dropdown. Search-profile override for the enhanced chat with dynamic movable, resizable window: Toggle per assistant via a new agentic orchestration attribute. Premium chat for mobile custom apps: Custom apps on mobile can be set to enhanced chat or premium chat. Changed Citations for additional search source types are now shown in the user experience. AI Agent Studio assistant is no longer shown in the assistant list. Fixed PRB2024249: Repeated non-conversational catalog term no longer drop URLs PRB2039583: Corrected prompt library text in Assistant Designer PRB2038815: Prompt library toggle now auto-saves PRB2038884: Restored tooltip for conversational catalog Items PRB2038480: Promoted assets no longer mis-map Agentic Workflow to AI agent type PRB2038346: Default prompts now show ServiceNow as creator PRB2030411/PRB2030421: Fixed UI issues in display experience portal and channel PRB2032277: Review page in create flow no longer omits configuration PRB2032733: Custom greeting/live-agent topics no longer lost on June 2026 upgrade PRB2030773: Fixed localization warning from parameterized static greeting PRB2032989: Chat tabs no longer mislabeled when premium chat is unavailable PRB2024688: Fixed long-string layout on small windows and non-English icons PRB2035197: Premium display experience now defaults to "Otto" PRB2033795: Granular feedback options now translate correctly PRB2034709: Inactivated the Search QandA agent for Now Assist in Virtual Agent PRB2029072: Fixed Now Assist panel Developer assistant in add from library PRB1998145: Voice calls in testing UI now connect on first attempt PRB2030310: Fixed copy/font-size issues in enable chat features PRB2029063: Add from library now shows correct count PRB2033251: Default Now Assist for Virtual Agent and Now Assist panel greeting topics convert to tools on load PRB2029106: Fixed header UI on Promoted asset tab PRB2030701: Fixed secondary-language support when phonemes change PRB2027372/PRB2027179/PRB2027171: Fixed RTL layout under Voice Deployment designer and Assistant tab in Assistant Designer PRB2027159: Translated strings under Voice Deployment PRB2022882: Disambiguated min in the Voice Deployment designer PRB2026588: Corrected tooltip for field labels PRB2013063: Assistant test panel refreshes across sequential tests PRB2027467: Options disabled until type selected in add chat experience PRB2032643: Org chart widget loads on mobile PRB2032268: Labels populate correctly on andlsquo;chat' type premium chat branding modal
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed

    Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    Now Assist Service Quality 2.0.2

    Changed:

    • Admins can sort data, manage filters, and easily organise cases on the dashboard with the new sorting, visibility, and skill management capabilities.
    • The Now Assist Admin experience enhancements include filtering of scoring parameters and the option to separate out availability across dashboards and record pages.
    • The enhanced quality assurance dashboard enables managers to sort agents and case lists and also enables managers to open agent evaluations in a separate tab.
    Now Assist Skill Discovery and Execution 10.2.3

    Fixed:

    • Slot fill error fixed when KG results are large by adding a result limit
    • Resolved incorrect confirmation of fields from unrelated input collectors
    • Fixed slot fill failure during second topic discovery in the same conversation
    • Corrected handling of trying_to_skip due to wrong property reference
    • Fixed intermittent empty response issue in VA input response generation prompt
    Now Assist Skill Kit 9.1.1 Voice Assistant/Agent Evaluations Background Noise Injection for Voice Assistant/Agent Simulations andndash; Simulate real-world acoustic environments by injecting background noise during evaluations, helping ensure results better reflect production conditions. Response Time Metric andndash; Gain deeper visibility into voice agent/assistant performance with a new latency-focused metric that measures response time. Now Assist Skill Kit Model Preview Program for Skill Kit andndash; Get Day 0 access to the latest frontier models through the Model Preview Program, enabling early testing and innovation. Skill Archiving andndash; Archive Skills to keep your workspace organized while preserving access to historical configurations and assets.

    Agentic Evaluations

    Framework Enhancements to Agentic Evaluations
    Opportunity Management AI Features 1.0.9

    New : Manage opportunity line items conversationally via a conversational interface through the MCP server.

    Fixed : Manage competitor details, and touchpoint information conversationaly via a conversational interface through the MCP server. Fields like work notes and other fields in the competitor object could not be managed in the previous release.
    OT Asset Management Advanced 1.0.0

    This app does not have built-in features. For key features, please see OT Asset Management and Now Assist for Enterprise Asset Management.
    OTSM Advanced 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Foundation 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    OTSM Prime 1.0.1 New The ServiceNow AI Platform brings you an AI native experience with Foundation, Advanced, and Prime licensing tiers. Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
    Platform AI Agents and Skills 13.1.9
    • New
      • Generate resolution plan Agentic workflow
        • Information from related tables is now included while generating resolution notes
        • Display predicted field values and allow edits on the output before record creation
      • Process images for tasks Agentic workflow Existing UI validations honored while record creation
      • Help optimize team productivity Agentic workflow Consider similar records for work allocation
      • Activity Response Generation capability Detect user intent and proactively propose work notes/ comments
      • Analyse task trends Agentic workflow Improve quality of GAF records being fetched
      • Identify escalation signals Agentic workflow Support manager utterances like "show me likely escalations for John Doe (agent name)"
      • Generate my work plan Agentic workflow Suggest actions for prioritized list of tasks
    • Changed Default model provider changed from existing NowLLM models
    • Fixed Investigate IT problems Agentic workflow Token limit issue is now resolved
    Privacy Management Advanced 22.4.0 Changed All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
    prompt-management 2.0.6 New: - PATCH endpoint for prompts, including toggling the active flag. - GET prompts-by-target endpoint returning prompts by target ID with enriched filter metadata. - Server-side filtering and search support in the prompts-by-target API. - Client GET and POST API endpoints. - Out-of-the-box prompt seeding script. - Script includes for the client POST API and prompt seeding. - Domain-separation support for the Fluent tables. - New "prompt publisher" role allowing non-admin users to publish public prompts. - Localization/translation support. - `virtual_agent_admin` role now contains the `prompt_library_admin` role. Changed: - ACLs updated so all authenticated users can access the prompt library. - Tightened edit and delete ACLs for the `promptLibraryAdmin` role. - Client table and API extended to support a document ID. Fixed: - Prompt Management was unable to POST history items on specific tables; resolved by increasing the max length for filter labels. Removed - None in this release.
    PSDS - Advanced 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Foundation 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    PSDS - Prime 1.0.1 Initial release.
    • This version introduces AI Native entitlement alignment for PSDS.
    • For details on licensing tiers and availability, see the PSDS Australia Release Notes.
    Query Generation 6.1.1 New Support for Automated Indicators
    Query Orchestrator 1.2.1
    • Changed
    • Updated the query orchestrator's generative AI configuration to use specific, versioned model IDs with higher reasoning effort and larger token limits, improving the quality and reliability of query decomposition.
    • Set AWS Claude as the default model.
    Recommendation template 22.4.0 Changed All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.
    Recommended Actions for Security Operations 2.2.4

    Changed:

    Default model for the skill updated from Now LLM to 3P model.
    RSM - Advanced 1.0.0 New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM - Foundation 1.0.0

    New: Introduced an AI_native SKU that delivers foundational RSM AI capabilities.
    RSM - Prime 1.0.0

    New: Introduced an AI_native SKU that delivers advanced RSM AI capabilities.
    RSM AI agent collection 1.4.0

    Fixed: Resolved the dependencies ensuring smooth installation and compatibility.
    Sales and Order Management for Telecommunications - Advanced 2.1.2 Fixed App Dependency was added for smooth installation.
    Sales and Order Management for Telecommunications - Prime 2.1.2 Fixed App Dependency was added for smooth installation.
    Screen Summarization 1.1.18

    Maintenance fixes
    Service Exchange - Advanced 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Service Exchange - Foundation 1.1.4 New
    • Added a new Knowledge Assist experience: admins and agents can now ask questions about Service Exchange directly from the Now Assist panel and get answers grounded in official documentation and support content, with source links included.
    • Answers are scoped to your currently installed app version and limited to information you're permitted to access in your instance, the assistant never fabricates information outside of what's documented.
    Service Exchange - Prime 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    ServiceNow AI Lens 7.0.2 New Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal - no installation required
    • Changed
    • Fixed
    • Removed
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Software Asset Management AI Advanced 2.1.0

    Starting this version, features that rely on Now Assist for SAM use alternate third-party LLMs selected per use case, rather than the default Now LLM.
    Software Asset Management AI Prime 2.1.1

    Starting this version, features that rely on Now Assist for SAM use alternate third-party LLMs selected per use case, rather than the default Now LLM.
    SOM - Advanced 1.0.1

    Initial release:

    • Autonomously progress new leads through nurture sequences and accelerate pipeline development using the help nurture new leads agentic workflow.
    • Automate meeting scheduling and follow-up for sales development representatives using the appointment management AI agent.
    • Triage and respond to inbound sales emails without manual intervention using the inbound email AI agent.
    • Execute personalized outreach to prospects at scale using the lead outreach AI agent.
    • Identify and manage leads showing disengagement signals to keep pipeline data accurate using the lead disinterest AI agent.
    SOM - Prime 1.0.1

    Initial release:

    • Unlock Now Assist Platform Prime features for Sales and Order Management workflows with SOM - Prime.
    • Includes all capabilities from SOM - Advanced, including SDR AI agents for lead nurturing, outreach, appointment management, inbound email handling, and lead disinterest detection.
    SOM for Manufacturing Advanced 1.2.0
    SOM for Manufacturing Prime 1.2.0
    Strategic Portfolio Management - Advanced 1.0.2

    New: Introducing AI native SKU for SPM Advanced.
    Strategic Portfolio Management - Prime 1.0.4

    New: Introducing AI native SKU for SPM Prime
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Third-party Risk Management Advanced 22.3.4
    • New Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models
    • Changes Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill
    Third-party Risk Management Professional Plus 22.3.4
    • New Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models
    • Changes Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill
    Threat Intelligence Security Center - Advanced 3.0.1

    New:

    Introduced Report Authoring capability with customizable styling options. Analysts can now generate AI-powered threat intelligence reports directly from threat case data with simple instructions to guide content, focus, and formatting.

    Fixed: Enhanced case summarization with improved performance and faster response times while maintaining summary quality.
    TNI - Advanced 2.0.2

    Same NI/DCN GenAI content as DCNAM andndash; Advanced (shared app-nidcn-gen-ai app): agentic data center infrastructure allocation - free-text request interpretation, autonomous policy/capacity-aware allocation agent, DC-planner policy UI, power/space/temperature validators, rack visualization with traceability, the "DC Infrastructure Allocation" change model, and AIEL workspace integration.
    TNI and DCNAM AI Content Collection 2.0.1

    Updated content collection bundling the latest TNI and DCNAM GenAI and Agentic AI capabilities, including the agentic data center infrastructure-allocation agent (free-text request interpretation, autonomous policy/capacity-aware allocation, validators, rack visualization, and workspace integration). See the individual app release notes for detail.
    TSOM - Advanced 2.0.2

    Maintenance release - dependency updates only; no new customer-facing functionality in this version.
    TSOM - Prime 2.0.1

    Maintenance release - dependency updates only; no new customer-facing functionality in this version.
    Unified Security Exposure Management (USEM) - Advanced 2.1.0

    New: Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection

    Changed: Now Assist skills now use third-party LLM providers as the default for the following capabilities: Remediation Assistance, Vulnerable Item Deduplication, Approver Recommendation, Security Exposure Management (SEM) Important Insights, and SPC Setup Connector
    Unified Security Exposure Management (USEM) - Foundation 2.1.0

    New: Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection

    Changed: Now Assist skills now use third-party LLM providers as the default for the following capabilities: Vulnerable Item Deduplication, Security Exposure Management (SEM) Important Insights.
    Unified Security Exposure Management (USEM) - Prime 2.1.0

    New: Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection

    Changed: Now Assist skills now use third-party LLM providers as the default for the following capabilities: Remediation Assistance, Vulnerable Item Deduplication, Approver Recommendation, Security Exposure Management (SEM) Important Insights, and SPC Setup Connector
    Voice input for Now Assist 1.5.0

    Maintenance fixes
    Zero Touch Service Desk 2.3.5

    This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management.

    Key features:

    Memory bank to give AI Specialists context of resolutions that lead to positive outcomes AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties. Consolidated feedback visibility Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.
    Table 8. Application versions carried forward (no changes)
    App name Version number Last updated
    Agentic Contact Center for Banking 1.3.0 2026-06-16
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI agents for SLO 2.0.3 2026-06-16
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI for document designer 22.3.4 2026-06-16
    AI Search RAG 6.1.0 2026-06-16
    AI Websearch 4.1.0 2026-06-16
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    APO - Foundation 1.2.0 2026-06-16
    APO - Prime 1.2.0 2026-06-16
    App Engine - Prime 29.1.5 2026-06-16
    App Life Cycle AI Agents 29.3.1 2026-06-16
    Asset Audit Response AI Advanced 1.0.0 2026-04-09
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.3 2025-12-11
    Business Continuity Management Advanced 1.1.3 2026-06-16
    Business Continuity Management Foundation 1.1.3 2026-06-16
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Common AI Framework 1.0.1 2026-06-16
    Configure, Price an Quote for Technology Provider - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Technology Provider - Foundation 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Advanced 1.0.2 2026-04-09
    Configure, Price an Quote for Telecommunications - Foundation 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Advanced 1.0.1 2026-04-09
    Configure, Price and Quote for Telecommunications, Media and Technology - Foundation 1.0.2 2026-04-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational subflows and actions 29.2.2 2026-04-09
    CPQ - Advanced 1.0.1 2026-04-09
    CPQ - Foundation 1.0.1 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Dynamic Guidance 28.3.2 2026-06-16
    Enterprise Architecture - Advanced 1.0.1 2026-06-16
    Enterprise Architecture - Prime 1.0.1 2026-06-16
    Enterprise Asset Management Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for DCNAM Advanced 1.0.0 2026-04-09
    Enterprise Asset Management for Healthcare Advanced 1.0.0 2026-04-09
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Execution Analysis 29.2.8 2026-06-16
    Flow Generation 29.1.2 2026-04-09
    Flow Summarization 29.1.2 2026-04-09
    FSC Common - Foundation 1.2.0 2026-06-16
    FSC Common - Prime 1.2.0 2026-06-16
    FSM - Advanced 2.0.1 2026-06-16
    FSM - Foundation 2.0.1 2026-06-16
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    FSO - Advanced 1.0.0 2026-04-09
    FSO - Foundation 1.0.0 2026-04-09
    FSO - Prime 1.0.0 2026-04-09
    Google Gemini Spoke 1.6.0 2026-03-12
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Foundation 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    ICW - Foundation 1.0.3 2026-05-05
    Industrial Control Tower Advanced 1.0.0 2026-06-16
    Industrial Control Tower Foundation 1.0.0 2026-06-16
    Industrial Control Tower Prime 1.0.0 2026-06-16
    Industrial Cyber Security Suite Advanced 1.0.1 2026-04-09
    Industrial Cyber Security Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Advanced 1.0.1 2026-04-09
    Industrial Operations Suite Foundation 1.0.1 2026-04-09
    Industrial Operations Suite Prime 1.0.1 2026-04-09
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    Legal Service Delivery - Prime 1.0.9 2026-06-16
    List AI Experience 3.0.0 2026-06-16
    Manage Order Operations 2.0.3 2026-06-16
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Model Context Protocol Client 2.2.0 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for Advanced Work Assignment (AWA) 1.0.3 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Enterprise Asset Management 1.0.1 2026-04-09
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for ICW 1.0.0 2026-05-05
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Operational Sustainability 22.3.2 2026-06-16
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.4.0 2026-04-09
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Vault 2.1.1 2026-06-16
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Operational Sustainability Management Advanced 22.3.1 2026-06-16
    OT Asset Management Advanced 1.0.0 2026-04-09
    OT Manager Foundation 3.3.3 2026-06-16
    OTSM Advanced 1.0.1 2026-04-09
    OTSM Foundation 1.0.1 2026-04-09
    OTSM Prime 1.0.1 2026-04-09
    POM - Foundation 1.1.2 2026-06-16
    POM - Prime 1.1.1 2026-06-16
    PSDS - Advanced 1.0.1 2026-04-09
    PSDS - Foundation 1.0.1 2026-04-09
    PSDS - Prime 1.0.1 2026-04-09
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    RAG for code generation 1.1.8 2026-03-12
    RSM - Advanced 1.0.0 2026-04-09
    RSM - Foundation 1.0.0 2026-04-09
    RSM - Prime 1.0.0 2026-04-09
    RSM AI agent collection 1.4.0 2026-04-09
    Sales and Order Management for Technology Provider - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Technology Provider - Prime 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Sales and Order Management for Telecommunications, Media and Technology - Prime 1.0.4 2026-06-16
    Sales Development AI Agents 1.0.9 2026-05-05
    Security Incident Response - Advanced 1.0.7 2026-06-16
    Security Incident Response - Foundation 1.0.7 2026-06-16
    Security Incident Response - Prime 1.0.7 2026-06-16
    SLO - Foundation 1.2.0 2026-06-16
    SLO - Prime 1.2.0 2026-06-16
    SOM - Advanced 1.0.1 2026-04-09
    SOM - Prime 1.0.1 2026-04-09
    SPO - Foundation 1.2.0 2026-06-16
    SPO - Prime 1.2.0 2026-06-16
    Strategic Portfolio Management - Advanced 1.0.2 2026-04-09
    Strategic Portfolio Management - Prime 1.0.4 2026-04-09
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Technology Advanced 1.0.4 2026-06-16
    Technology Foundation 1.0.4 2026-06-16
    Technology Prime 1.0.4 2026-06-16
    Telecommunications Advanced 2.0.1 2026-06-16
    Telecommunications Foundation 2.0.1 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Telecommunications Prime 2.0.1 2026-06-16
    Telecommunications, Media and Technology - Advanced 1.0.3 2026-06-16
    Telecommunications, Media and Technology - Foundation 1.0.4 2026-06-16
    Telecommunications, Media and Technology - Prime 1.0.3 2026-06-16
    Test Generation 4.0.11 2025-12-11
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 29.2.5 2026-05-05
    Universal Request AI agent collection 1.0.9 2026-06-16
    WSD - Advanced 1.0.2 2026-06-16
    WSD - Foundation 1.0.2 2026-06-16
    WSD - Prime 1.0.2 2026-06-16
    Zero Copy Connector Hub 3.0.1 2026-03-12

    Suite version 27.11.20260709 - Yokohama Patch 11

    Table 9. New or updated applications
    App name Version number Release notes
    Group-Action Framework 5.0.6

    Fixed

    Security updates and updates to Remote code execution via "Run online job and resolve access restrictions on GAF truncation strategy
    Knowledge Graph 6.0.7
    • First Release of Enterprise Graph
    • Added aggregate query support.
    • Description generation and 3P support for description generation
    • Support for external WDF data
    • Fix for circular dependency in UIB page issue
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Table 10. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.2 2026-05-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.1 2026-01-07
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.5.4 2026-05-05
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.0.0 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.3 2026-05-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.5 2026-01-20
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 27.12.20260709 - Yokohama Patch 12

    Table 11. New or updated applications
    App name Version number Release notes
    Group-Action Framework 5.0.6

    Fixed

    Security updates and updates to Remote code execution via "Run online job and resolve access restrictions on GAF truncation strategy
    Knowledge Graph 6.0.7
    • First Release of Enterprise Graph
    • Added aggregate query support.
    • Description generation and 3P support for description generation
    • Support for external WDF data
    • Fix for circular dependency in UIB page issue
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Table 12. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.2 2026-05-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.1 2026-01-07
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.5.4 2026-05-05
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.0.0 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.3 2026-05-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.5 2026-01-20
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 27.13.20260709 - Yokohama Patch 13

    Table 13. New or updated applications
    App name Version number Release notes
    Group-Action Framework 5.0.6

    Fixed

    Security updates and updates to Remote code execution via "Run online job and resolve access restrictions on GAF truncation strategy
    Knowledge Graph 6.0.7
    • First Release of Enterprise Graph
    • Added aggregate query support.
    • Description generation and 3P support for description generation
    • Support for external WDF data
    • Fix for circular dependency in UIB page issue
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Table 14. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.0.10 2025-12-11
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.1.2 2025-10-16
    AI Agents for ITAM 4.0.3 2026-05-05
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Agents Platform Usecase 1.0.5 2025-03-12
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.12.6 2026-01-20
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.1.13 2026-01-20
    App Summary 27.4.1 2026-01-20
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.2.2 2025-12-11
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 1.1.0 2026-01-20
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 27.4.1 2026-01-20
    Flow Summarization 27.4.1 2026-01-20
    Form data collector 1.1.1 2026-01-20
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 4.3.2 2026-05-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 29.0.3 2026-05-05
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.3 2026-01-20
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 28.0.4 2025-09-10
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.1.0 2025-09-10
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Configuration Management Database (CMDB) 2.5.4 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for Creator 27.7.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.0.0 2026-03-12
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 6.0.1 2025-10-16
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 1.2.1 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 4.0.3 2026-05-05
    Now Assist for Health and Safety 1.1.2 2025-10-16
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 11.3.3 2026-05-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Order Management 1.0.2 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 1.2.6 2026-01-20
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 3.3.1 2026-01-20
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 4.4.10 2026-05-05
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 3.0.1 2025-12-11
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.11 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 27.3.5 2025-10-16
    Voice input for Now Assist 1.3.13 2025-12-11

    Suite version 28.10.20260709 - Zurich Patch 10

    Table 15. New or updated applications
    App name Version number Release notes
    AI Agent Advisor 1.2.2

    New

    • Enhanced error detection and pre-execution data validation. AI Agent Advisor verifies that required data is present before running, with clearer error reporting when it is not.
    • Updated out-of-the-box agent catalog improves matching recommendations for automation opportunities.

    Changed

    Nothing changed in this release.

    Fixed

    • Resolved an issue where POV extraction failures could halt the mining pipeline. Records without an extracted root cause are now included in clustering, improving resilience.
    • Resolved a platform issue where mining runs were overloading the LLM backend leading to reduced throughput. Pipeline scheduling now staggers executions to improve LLM call batching and load distribution.

    Removed

    Nothing removed in this release.
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Service Exchange Provider 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    AI Dashboard Insights 1.2.3

    New:

    • Improved Summary generation accuracy and performance
    • Improved error messages displayed to the users

    Fixed:

    • The NACM components embedded inside tabs fails, when no Experience is associated
    • Component title is not reflecting in grid component
    • Missing ACL for Dashboard Summary Skill
    • What Changed summary logic is comparing the facts even when metadata is changes
    AI Experience Framework Skills 1.2.0

    Fixed:

    • Fixed translation issues
    • Ready the app for fluent enablement
    Complaint Case AI Agents collection 1.4.3

    Fixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    Employee Slate for Now Assist 1.1.5

    This release provides the following features and enhancements:

    • Enhanced Org chart and profile with visual updates and profile image edits
    • Introduced an option to configure a custom AI insights skill
    • Introduced Home page widget configuration from the admin console, starting with Quick links
    • Improved performance and accessibility support
    • Updated the approval checklist skill default settings to on-demand to support upgrades
    Insights Clustering Utils 3.2.2

    New

    Nothing new in this release.

    Changed

    Internal improvements to clustering quality and reliability.

    Fixed

    Resolved an issue where missing group errors could occur during cluster prediction.

    Removed

    Nothing removed in this release.
    IT Service Management AI agent collection 9.1.1 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Not applicable Removed Not applicable
    Manufacturing Commercial Operations AI agents collection 2.3.0
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.

    For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.

    For setup and detailed procedure, see the Automation Center documentation.
    Now Assist for Complaint Case (CSM) 2.1.6

    Changed: No changes to features, version update only.
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for IT Service Management (ITSM) 15.1.2 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Not applicable Removed Not applicable
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 Fixed App Dependency was added for smooth installation.
    Now Assist for Service Exchange 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Now Assist for Setup 3.1.4

    New

    PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/UIs Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Setup Core 2.1.5

    New

    PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Fixed Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Third-Party Risk Management 22.0.9 Changed Updated the dependencies for this application.
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Zero Touch Service Desk 2.3.5

    This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management.

    Key features:

    1. Memory bank to give AI Specialists context of resolutions that lead to positive outcomes AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties.
    2. Consolidated feedback visibility Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.
    Table 16. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.3.2 2026-06-16
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.9.0 2026-06-16
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Discovery 3.0.0 2026-06-16
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.3.0 2026-06-16
    AI agents for Observability 6.0.5 2026-06-16
    AI agents for SLO 2.0.3 2026-06-16
    AI agents for Synthetic Monitoring 1.2.2 2026-06-16
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI Control Tower for Now Assist 4.0.0 2026-06-16
    AI Data Explorer 5.0.8 2026-06-16
    AI Desktop Actions 4.0.1 2026-06-16
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Search RAG 6.1.0 2026-06-16
    AI Websearch 4.1.0 2026-06-16
    AIOps Agentic Workforce 2.0.1 2026-06-16
    Alert Assist 3.9.3 2026-06-16
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    Analytics Generation 4.1.10 2026-06-16
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.3.1 2026-06-16
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.8.2 2026-06-16
    Chat Summarization for Virtual Agent 1.11.3 2026-06-16
    Common AI Framework 1.0.1 2026-06-16
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 9.0.3 2026-06-16
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service Management AI agent collection 6.0.3 2026-06-16
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    External content connectors - Now assist agent 1.1.1 2026-06-16
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    Generative AI Controller 14.0.1 2026-06-16
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    Group-Action Framework 7.0.1 2026-06-16
    HR Service Delivery AI agent collection 7.0.2 2026-06-16
    HR Talent AI Agent Collection 5.0.2 2026-06-16
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    ITOM AI Agents For Service Mapping 1.3.2 2026-06-16
    Knowledge Center 31.10.8 2026-06-16
    Knowledge Graph 8.0.0 2026-06-16
    LEAP 4.0.0 2026-06-16
    List AI Experience 3.0.0 2026-06-16
    Manage Invoice Operations 1.1.0 2026-06-16
    Manage Order Operations 2.0.3 2026-06-16
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.12.0 2026-06-16
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.5.0 2026-06-16
    Model Context Protocol Client 2.2.0 2026-06-16
    Model Context Protocol Server 1.5.1 2026-06-16
    Notifications Email Agents 2.1.1 2026-06-16
    Now Assist Admin Console 10.0.12 2026-07-02
    Now Assist Agents for requestor 3.5.0 2026-06-16
    Now Assist AI Agents 8.0.12 2026-07-04
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist Analytics 5.0.3 2026-06-16
    Now Assist Center 4.0.2 2026-06-16
    Now Assist context menu 3.6.4 2026-06-16
    Now Assist Data Kit 8.0.4 2026-06-16
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 6.0.1 2026-06-16
    Now Assist for Configuration Management Database (CMDB) 3.8.0 2026-06-16
    Now Assist for Contract Analysis 1.0.9 2026-06-16
    Now Assist for Creator 28.9.3 2026-06-16
    Now Assist for Customer Service Management (CSM) 13.0.3 2026-06-16
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Hardware Asset Management 4.3.0 2026-06-16
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.2.3 2026-06-16
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.16 2026-06-16
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.2.1 2026-06-16
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 12.0.0 2026-06-16
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.8 2026-05-05
    Now Assist for Prompt Assistance 5.0.4 2026-06-16
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales Force Automation (SFA) 1.1.3 2026-06-16
    Now Assist for Security Incident Response (SIR) 6.1.2 2026-06-16
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Software Asset Management (SAM) 8.0.1 2026-06-16
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.6.0 2026-06-16
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Talent 1.8.2 2026-06-16
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 5.0.3 2026-06-16
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 17.0.7 2026-06-16
    Now Assist in Catalog Builder 7.2.0 2026-06-16
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.2.1 2026-06-16
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.1.2 2026-06-16
    Now Assist in Document Management 2.1.0 2026-06-16
    Now Assist in Knowledge Management 30.10.3 2026-06-16
    Now Assist in Standard Ticket Page 1.1.0 2026-06-16
    Now Assist in Virtual Agent 19.0.10 2026-06-16
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Service Quality 1.1.1 2026-06-16
    Now Assist Skill Discovery and Execution 10.1.1 2026-06-16
    Now Assist Skill Kit 9.0.4 2026-06-16
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Opportunity Management AI Features 1.0.3 2026-06-16
    OT Manager Foundation 3.3.3 2026-06-16
    Platform AI Agents and Skills 13.0.8 2026-06-16
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    Query Generation 6.0.0 2026-06-16
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    Recommended Actions for Security Operations 2.2.1 2026-06-16
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    ServiceNow AI Lens 6.0.1 2026-06-16
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Universal Request AI agent collection 1.0.9 2026-06-16
    Voice input for Now Assist 1.4.0 2026-06-16
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.11.20260709 - Zurich Patch 11

    Table 17. New or updated applications
    App name Version number Release notes
    @servicenow/sn-ai-engagement-experience 3.4.7 AI In-Product Experience (AIIPEX) andndash; Key Deliverables

    Led modernization of the AI In-Product Experience platform by migrating core Agentic AI experiences from legacy implementations to the Lit/AIX Widget architecture, including Agent Status Cards, Agentic Presence, Agentic Processes, Supervision, Review Cards, and Conversation Transcript components.

    Established the Lit development foundation through local development tooling, Fluent widget compilation pipelines, and standardized migration patterns, enabling faster future modernization efforts. Improved accessibility compliance and responsive design support across all Lit-based widgets to deliver a consistent enterprise experience across device sizes.

    Enhanced Agentic AI workflows by introducing persona-aware input validation, workflow supervision improvements, contextual follow-up support, visibility into previous agent outputs, and user feedback collection capabilities. Delivered rich interaction features including planner controls, file uploads, copy-to-clipboard actions, notifications for input-required workflows, and enhanced review/output experiences with markdown rendering and improved content presentation.

    Completed a strategic modernization initiative aligned with the Lit and Fluent design system architecture, improving scalability, maintainability, performance, and future development velocity.

    Quality, Stability, and Security Improvements

    Delivered critical fixes across AI Engagement Experience and AI In-Product Experience, resolving issues related to link rendering, conversation context conflicts, input-required workflows, output review functionality, agent sidebar interactions, and multi-conversation session management.

    Improved Agentic AI workflow reliability by correcting incident context detection, workflow restart behavior, process visibility permissions, and UI Builder component exposure. Enhanced conversational continuity across AI Engagement Launcher, Now Assist Search, and Agentic AI experiences.

    Strengthened platform security through dependency upgrades, vulnerability remediation, and role inheritance corrections. Improved localization and internationalization support through standardized translation handling and message management.

    Resolved API and data presentation issues including date/time localization inconsistencies, customer configuration challenges, workflow visibility problems, chat header customization defects, and integration issues across LitJS, Seismic, NextWave, and AI Engagement Experience components.

    Enhanced platform stability, upgrade readiness, and customer adoption by addressing workflow automation defects, Canvas fix script issues, Agentic Process execution problems, and numerous customer-reported issues across Agentic AI, Now Assist, and AI-powered workflow experiences.
    AI Agent Advisor 1.2.2

    New

    • Enhanced error detection and pre-execution data validation. AI Agent Advisor verifies that required data is present before running, with clearer error reporting when it is not.
    • Updated out-of-the-box agent catalog improves matching recommendations for automation opportunities.

    Changed

    Nothing changed in this release.

    Fixed

    • Resolved an issue where POV extraction failures could halt the mining pipeline. Records without an extracted root cause are now included in clustering, improving resilience.
    • Resolved a platform issue where mining runs were overloading the LLM backend leading to reduced throughput. Pipeline scheduling now staggers executions to improve LLM call batching and load distribution.

    Removed

    Nothing removed in this release.
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for AIOps 1.10.0

    New

    Implemented secure-by-default configurations for the 5 new agentic ACLs.

    Fixed

    The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
    AI Agents for Discovery 3.2.1

    New

    Multi-Rule Firewall Tasks

    You can now add multiple rule configurations to a single firewall task, eliminating the need to create separate tasks for each rule. Available through both the AI agent and service catalog, this enhancement reduces administrative overhead and accelerates firewall rule deployment. Rules are automatically verified and created together as part of the same task, ensuring consistency across your firewall management process and improving operational efficiency.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Health and Safety 1.3.4

    Fixed

    • Resolved issue where the Health and Safety agentic workflow was not triggered after an incident was assigned to a user.
    • Eliminated repeated responses in the Health and Safety Incident Pattern Detector AI agent.
    AI Agents for ITAM 4.4.0

    Starting this version, the Asset Summary displays each linked change request once, eliminating duplicate entries.
    AI agents for Observability 6.1.4

    Changed

    Improved system performance.
    AI Agents for Service Exchange Provider 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    AI agents for Synthetic Monitoring 1.4.4 Fixed
    • Safer batch monitor creation: Batch operations now handle failures more gracefully. If an error occurs during bulk creation, the system recovers automatically and rolls back failed items-so you don't lose work.
    • Better validation upfront: Input validation now catches issues before they cause problems, reducing failed operations and rework.
    • More dependable recommendations: Recommendation tracking is now more reliable. State updates complete successfully even when errors occur, and orphaned records are automatically cleaned up during bulk deletions.
    • Faster monitor queries: Query performance improvements reduce lag when selecting monitor locations, even in large CMDB environments.
    • Improved security: Access controls for the Synthetic Creator agent have been tightened to follow security best practices-limiting permissions to only what's needed.
    AI Control Tower for Now Assist 5.0.2

    New:

    • Assign unique asset IDs for each asset
    • Opt-in to model preview program

    Changed:

    • Post-upgrade fix: Auto-flag existing active assets as "Managed" for AICT Enterprise SKU customers upgrading from pre-March release
    • Simplified asset state and status values - replaces lifecycle states
    AI Dashboard Insights 1.2.3

    New:

    • Improved Summary generation accuracy and performance
    • Improved error messages displayed to the users

    Fixed:

    • The NACM components embedded inside tabs fails, when no Experience is associated
    • Component title is not reflecting in grid component
    • Missing ACL for Dashboard Summary Skill
    • What Changed summary logic is comparing the facts even when metadata is changes
    AI Data Explorer 5.1.6

    New: Delivered support for automated indicators in AI Data Explorer. You can ask questions or add to AI Data Explorer any data visualization based on an automated indicator.
    AI Desktop Actions 5.0.1
    • New Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.
    • Changed
    • Fixed
    • Removed
    AI Enhanced Recommended Actions 1.0.3 New Switches the default LLM provider to AWS Claude for the Now Assist skills.
    AI Experience Framework Skills 1.2.0

    Fixed:

    • Fixed translation issues
    • Ready the app for fluent enablement
    AI Help Framework 1.0.6

    New:

    • Native integration with AI experiences
    • AI-powered help generation engine
    AI Specialists for Security Incident Response 1.0.5 This is the Restricted Access release of the T2 SOC AI Specialist within the AI Specialists for Security Incident Response app. The specialist is now ready for SOC teams looking to augment Tier 2 analyst capacity with autonomous AI-driven investigation and response. What's included in this release: Full T2 SOC AI Specialist capability set Configurable onboarding and handover workflows Analyst summary and evidence generation
    AIOps Agentic Workforce 2.1.0

    Fixed

    • The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving previous compatibility issues.
    • Alert Investigation insight prompt limitation on length is extended.
    • Improving results for the Impact Agent search for related issues.
    Alert Assist 3.10.0

    Changed

    • Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers.
    • Implemented secure-by-default configurations for the 5 new agentic ACLs.

    Fixed

    • A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly.
    • The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration
    Analytics Generation 4.1.15

    Fixed: Navigational bugs
    App Generation 28.3.12 Fixed Issue with support in Regulated Markets.
    Build Agent (Trial) 2.4.5
    • New
      • A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel.
      • Consolidated update sets enable you to track changes generated by Build Agent[ and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments.
      • Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria.
    • Changed
      • Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate "manual-edit" update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.
      • Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming.
      • An updated semantic metadata search tool improves performance replaces the previous semantic search tool.
    Build Agent Premium 1.4.1
    • New
      • A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel.
      • Consolidated update sets enable you to track changes generated by Build Agent[ and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments.
      • Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria.
    • Changed
      • Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate "manual-edit" update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.
      • Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming.
      • An updated semantic metadata search tool improves performance replaces the previous semantic search tool.
    Chat Recommendation 1.8.3

    Changed the default model to Azure

    Fixed Truncation bugs
    Chat Summarization for Virtual Agent 1.11.4

    Support 'Google Gemini' as the default model for Chat Summarization
    CMDB MCP Server 1.0.1

    Initial release of ServiceNow CMDB MCP Server
    Complaint Case AI Agents collection 1.4.3

    Fixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.
    Conversational Studio 10.0.3 RELEASE NOTES - Conversational Studio v10.0

    New

    • Auto-Eval andndash; Compare results across runs. Admins can now view and compare evaluation metrics across 2 to 5 runs (table view, with an optional line graph).
    • Auto-Eval andndash; New metrics. Admins can now select and view Response Faithfulness and Response Fluency on the evaluation setup page.
    • LLM Topics andrarr; AI Agents migration tool. A new tool to convert LLM Topics into AI Agents (spike work), including building a dataset and running evaluations on the original Topic vs. the migrated Agent.

    Changed

    Asset accessibility andndash; color contrast. Improved color contrast on Assets for better accessibility.

    Fixed

    • Voice Assistant test button no longer fails to open the popup in the Assistant Designer cards view.
    • Migrated Topics on a non-global scope no longer cause Topic Block calls to be undiscoverable.
    • "Clone" auto-evaluation now works correctly.
    • Findability fields in conversational settings now save correctly.
    • Auto-Eval summary page no longer shows a false "0 completed" error when all scenarios actually ran.
    • Japanese translation on the Assistant Designer Home page no longer breaks due to text concatenation.
    • Untranslated timestamp / concatenation issue on the Assistant Designer Home page fixed.
    • Delete Assistant modal button order corrected.
    • Release build failure (ERR_PNPM_GIT_UNKNOWN_BRANCH after the snc-app-parent 6.5.2.21 migration) fixed.

    Removed

    None in this release.
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    Customer Service Management AI agent collection 6.1.0

    Fixed

    Optimized query routing for customer 360
    Document Intelligence for Contract Management Content Pack 1.5.0
    • New
    • Changed The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI.
    • Fixed
    • Removed
    Employee Slate for Now Assist 1.1.5

    This release provides the following features and enhancements:

    • Enhanced Org chart and profile with visual updates and profile image edits
    • Introduced an option to configure a custom AI insights skill
    • Introduced Home page widget configuration from the admin console, starting with Quick links
    • Improved performance and accessibility support
    • Updated the approval checklist skill default settings to on-demand to support upgrades
    External content connectors - Now assist agent 1.1.2 Fixed Dependency on Now Assist for Platform latest version
    Generative AI Controller 14.1.2

    New

    • Extended support for new versions of third-party LLM provider models.
    • Introduced the Model Preview Program, giving customers early access to third-party model versions ahead of general availability for evaluation and testing.

    Removed Support for Long Term Stability(LTS) SKU
    Group-Action Framework 7.1.1

    New Enabling support Off-glide migration for GAF skills

    Changed

    Updates to GAF clustering duration query to provide exact timestamp
    HR Service Delivery AI agent collection 7.1.1

    Changed

    Agent permissions have been updated with revised access levels and new role-based restrictions to enhance security compliance and align with platform updates and regulatory requirements.
    HR Talent AI Agent Collection 5.0.4

    No Functional updates.
    Insights Clustering Utils 3.2.2 New Nothing new in this release.

    Changed

    Internal improvements to clustering quality and reliability.

    Fixed

    Resolved an issue where missing group errors could occur during cluster prediction.

    Removed

    Nothing removed in this release.
    IT Service Management AI agent collection 10.0.1 New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Nothing was removed in this release. Removed Nothing was removed in this release.
    ITOM AI Agents For Service Mapping 1.4.0

    New

    Tag-Based Service Mapping AI Agent transforms cloud tags into validated, business-ready application services. This AI agent reads cloud tags and validates that tagged resources belong together. It improves the CMDB quality with built-in guardrails to catch noisy, inconsistent, or overly broad tagging schemes.

    Removed

    The MCP Server Service Mapping tools have been moved out of Service Mapping and now reside within the Now Assist CMDB MCP Server store app-though Service Mapping is still needed to use this capability.
    Knowledge Center 31.11.3

    No feature release, ECE defect
    Knowledge Graph 8.1.0

    - Added support for glide list type support in Knowledge graph
    LEAP 4.1.0
    • New
      • Autonomous AI Agent that scans incident clusters and automatically generates draft knowledge base articles and problem records based on configurable incident count and severity thresholds
      • Agent-generated artifacts display with an AI icons on LEAP home page with hover cards linking to related records for visibility. The Action Insights panel on the automation opportunity details page of agent-generated artifact uses gradient styling.
      • Ansible Connector integration now available on LEAP Home page with dedicated help section
      • Three new generative AI models now supported: Gemini 3.5 Flash, GPT 5.4 mini, and GPT 5.1
    • Changed Now LLM Service is no longer the default model provider for new or inactive AI assets. Third-party LLM is selected by default, while existing configurations using Now LLM service continue to remain unchanged and are available for manual selection.
    Manage Invoice Operations 1.1.2

    Fixed:

    • The Invoice case voice agent helper subflow now runs as the user who initiates the session.
    • The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
    Manufacturing Commercial Operations AI agents collection 2.3.0
    Metadata Search 1.0.12 Fixed Some bugs related to the Metadata Search Tool
    Microsoft Azure OpenAI Generative AI Spoke 3.12.2
    • New: Added support for sending additional headers in OEM actions.
    • Fixed: invalid content type validation that prevented OEM actions from processing PDF and file payloads.
    • Fixed: function call response handling for GPT models to properly send additional headers in OEM actions.
    Mobile Builder AI 27.6.0

    New

    Modified default model provider for card generation skill to gpt-5.4-mini.
    Model Context Protocol Server 1.6.1

    Performance Improvements, Third-Party IDP Support
    Notifications Email Agents 2.2.0

    New:

    - Enhanced support for extracting inputs for subflow execution from inbound emails

    Fixed:

    - Improved similarity checks in the Notification agent
    Now Assist Admin Console 10.1.5

    1.The Now LLM LTS (Long-Term Stable) model provider has been decommissioned and is no longer available in Now Assist Admin. This change affects the model provider selection surface, skill compliance messaging, and the model provider settings page.

    What has changed:

    • Model provider selection - Now LLM LTS is no longer available as a selectable model provider when configuring skills or setting instance-level defaults. Administrators will no longer see Now LLM LTS in the provider dropdown.
    • Skill compliance messaging - Skills will no longer display out-of-compliance warnings related to Now LLM LTS. Any skill previously flagged as non-compliant due to Now LLM LTS provider assignment will no longer surface this alert.
    • Model provider banner removed - The informational banner previously displayed on the Manage Model Providers page referencing Now LLM LTS compatibility and upgrade guidance has been removed.

    2.Deprecated Skills Section

    Administrators can now view all deprecated Now Assist skills across products like ITSM,CSM and others in a dedicated section within the Now Assist Admin Console. This change provides full transparency into the skill lifecycle - including skills removed across products, skills replaced by newer versions, and skills that were available in a previous quarter but are no longer available in the current one.

    3.Common Skills Product Visibility

    Administrators can now see all products associated with a Common skill directly on the Skills page in Now Assist Admin. Common skills - those that apply across multiple Now Assist products simultaneously - are now clearly identified and display the full list of products they support, giving administrators complete visibility before activation or configuration.

    A common skill will be mapped across multiple products,however its activation and deactivation can be done from any one individual product only
    Now Assist Agents for requestor 3.6.1

    Approval checklist generation skill now supports passing the request body in place of the Approval ID.
    Now Assist AI Agents 8.1.7

    This release includes new capabilities and improvements across AI Agent Studio, including extensibility enhancements, memory improvements and security updates.

    Key features include:

    • Security Improvements: Multiple updates to strengthen the security posture of agentic AI, including deny-by-default access controls and explicit ACL enforcement on new instances
    • Agent to Agent (A2A) 1.1 Upgrade: Agent-to-agent interactions upgraded from v0.3 to v1.1, with migration scripts and backward compatibility to improve multi-agent onboarding and reliability
    • Semantic Memory Redesign: Long-term memory no longer relies on predefined categories, reducing memory loss and improving the relevancy of memories surfaced during agent interactions
    Now Assist Analytics 5.1.2 New
    • Conversational analytics agent for KPI exploration and explanation. Users can now interact with a conversational agent to retrieve, explain, and compare analytics KPIs, including metric definitions, data sources, retention periods, and custom calculations. The agent supports natural language queries, provides actionable recommendations, and maintains conversation context within sessions.
    • AI Analytics QandA skill integration and knowledge source expansion. The AI Analytics QandA skill now integrates a dedicated knowledge source covering domain configuration, release-wise major changes, and frequently asked case task resolutions. You can receive accurate answers to common questions and recent product changes directly from the skill.
    • The Overview, Business Value, and Executions pages (Assistant and AI Agent tabs) have been redesigned.
    • Business Value tab and benchmark creation modal have been redesigned for improved navigation and dynamic presentation lists.
    • The Assistants and AI Agent tabs in the Executions page have been redesigned to include pill-based filters, split-screen side panels, and agent-specific fields for tool calls and replay links.
    • Analytics QandA agent and workflow are now available for answering user questions about analytics metrics and dashboard data latency.
    • Skill for agent-based analytics QandA has been introduced: The skill can efficiently respond to analytics-related queries.
    • Automatic evaluation of AI Analytics QandA skill across providers: The system performs automated evaluations of the QandA skill using AWS Claude, Azure OpenAI, and Now LLM Service, with results available per provider.
    • Descriptions added to all formula indicators. All formula indicators in Now Assist Analytics now include descriptions detectable by the QandA skill, improving interpretability.
    Now Assist Center 5.0.5

    Minor enhancements and fixes
    Now Assist context menu 3.7.1
    • Update model provider default from Now LLM to OpenAI
    • Some defect fixes
    Now Assist Data Kit 8.1.6
    • Data Creation updates - Data Kit Admins can now create a dataset with as few as 1 record (reduced from 10) and dataset names now support up to 200 characters.
    • Push to Table - Data Kit Admins can now push generated synthetic data directly to the respective target tables for Multi-table Data Generator requests (advised for Sub Prod Environment), using script assistance available within the Data Kit screen.
    Now Assist for Automation Center 1.2.4

    Automate Task Mining tasks in Automation Center

    Automation Center transforms task recordings from Task Mining, decomposes them into discrete automations, and generates an AI agent in AI Agent Studio that executes those automations using AI Desktop Actions.

    Automation Center analyzes Task Mining recordings and identifies discrete tasks-on-screen actions and background actions-eliminating manual analysis and reducing time-to-automation from hours to minutes.

    This multi-tool solution ensures that any repetitive task in Task Mining can be automated to be run as desktop actions.This feature currently supports only Excel-to-browser interactions, where data is copied from a Microsoft Excel file and is entered into a form in a browser.

    You must have the User Task Summarization skill and Now Assist AI Agents skill activated to use this feature.

    Task Mining recording and AI Desktop Actions agent execution require a Windows machine.For detailed information, see the Automation Center documentation.
    Now Assist for Collaborative Work Management (CWM) 6.1.2

    New

    None

    Changed

    None

    Fixed

    None

    Removed

    Now LLM is no longer set as the default provider for AI skills in CWM.
    Now Assist for Complaint Case (CSM) 2.1.6

    Changed: No changes to features, version update only.
    Now Assist for Configuration Management Database (CMDB) 4.0.0
    • New
      • AI-powered HAM advisor dashboard summarization: Leverage the summary section in HAM advisor dashboard to get precise recommendations and insights on what actions to take to get your CMDB ready to drive HAM business outcomes.
      • Impact Analysis: Get qualitative impact analysis for change and incident records associated with CIs. This capability looks at the dependencies of a CI, takes the semantics of the topology into account, and provides details on severity of the impact on connected CIs.
    • Fixed
      • The broken "click here" link in the Search CMDB AI Agent panel has been resolved. The link now provides correct results.
      • Security fixes
    • Removed CMDB MCP server is no longer available via this plugin and has been deprecated. All registry records are now marked as inactive. The ServiceNow CMDB MCP and Visibility Server is now available as a separate application.
    Now Assist for Contract Analysis 1.0.11

    Updated the generic prompts for publisher part number and changes to list view, handle subscription period for review entitlement.
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for Creator 28.9.4

    Please click on the individual dependent apps included with this package for detailed release note information.
    Now Assist for Customer Service Management (CSM) 13.1.1

    Changed

    • New AI assets now default to third-party LLM providers with model version updates. Existing configurations using Now LLM Service stay unchanged, and the service remains available for manual selection.
    • Admins can view detailed information about each Now Assist skill to make faster and more informed decisions about enabling skill capabilities.
    Now Assist for Enterprise Architecture (EA) 7.4.0

    New:

    • Default AI model provider for the Now Assist for Enterprise Architecture skills changed from Now LLM to Azure Open AI
    • Added support for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash
    • Use the Enterprise Architecture query agent to ask natural language questions about your enterprise architecture portfolio. The agent supports multi-condition queries, quarterly trend comparisons, and impact analysis for scenarios such as application decommissioning, and suggests related questions after answering.
    • Generate a business process map (BPM) diagram in the Enterprise Modeling and Visualization by uploading an image of an existing process diagram.

    Changed:

    The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
    Now Assist for Hardware Asset Management 4.4.0

    Asset Summary Text Formatting - Fixed text display issues in asset summaries on on-premises instances to ensure consistent, readable formatting across all deployment types

    Change Request Visibility - Resolved an issue where change requests were not appearing in asset summaries, giving you complete visibility into all asset-related changes
    Now Assist for HR Service Delivery (HRSD) 13.3.2

    Changed

    Skills have been migrated to use 3P models by default.
    Now Assist for IT Operations Management (ITOM) 2.8.0

    Changed

    • Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers.
    • Implemented secure-by-default configurations for the 5 new agentic ACLs.

    Fixed

    • A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly.
    • The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration
    Now Assist for IT Service Management (ITSM) 16.0.3 New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Conversational Analytics dashboard (Phase 2) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.
      • Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model (large third-party models require approval).
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Nothing was removed in this release. Removed Nothing was removed in this release.
    Now Assist for Manufacturing Commercial Operations (MCO) 2.3.0
    Now Assist for Order Management 2.2.2

    Changed:

    • The Manage Invoice Operations subflow now runs as the user who initiates the session.
    • The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
    Now Assist for Platform 12.1.1

    Application to capture the dependencies.
    Now Assist for Prompt Assistance 5.1.4
    • New Added new metric "Response Time" for Voice Agents - this enables users to validate the time taken by voice agents to perform their assigned tasks.
    • Changed
      • Modified the default model to Claude
      • Added improvements for candidate generation for AIO
    Now Assist for Sales and Order Management for Telecommunications 4.1.2 Fixed App Dependency was added for smooth installation.
    Now Assist for Sales Force Automation (SFA) 1.1.5

    Changed: Some details related to the dependency for this plugin
    Now Assist for Security Incident Response (SIR) 6.3.4

    Changed Default models for all skills updated from Now LLM to 3P model.
    Now Assist for Service Exchange 1.1.4

    Connections tab in the Service Exchange Center

    Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.

    Improved consumer registration and onboarding

    Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.

    Improved FDS capabilities

    • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
    • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
    • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
    • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.

    Journal Field Framework enhancements

    • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
    • Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting

    Group-based persona assignments for Remote Catalog

    Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Now Assist for Setup 3.1.4

    New

    PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/UIs Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Setup Core 2.1.5

    New

    PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts Continue defining and tracking the U2 metrics framework Explore Golden Config and App Manager Suite Installation APIs for installs Fixed Address GA defect fixes and defects; explore AINPX for the console HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content
    Now Assist for Software Asset Management (SAM) 9.0.0

    Changed

    Now Assist for SAM no longer defaults to the Now LLM. It now selects from alternate third-party LLMs based on which model performs best for each individual use case.
    Now Assist for Strategic Portfolio Management (SPM) 9.7.1
    • Fixed
      • AI forecasted status and AI rationale fields from goal insights are updated on the grid in realtime without grid refresh.
      • Portfolio Insights button is visible faded out when Portfolio Insights panel is open
      • Project Answers (Ask Now Assist) now deliver improved formatting and more enhanced query parsing for complex questions.
    • Changed Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks (Project Risk Detection), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.
    Now Assist for Talent 1.8.3

    Default Model for 'Generate Talking Points' skill has been updated from NowLLM to Amazon Bedrock.
    Now Assist for Third-Party Risk Management 22.0.9 Changed Updated the dependencies for this application.
    Now Assist for Voice 5.1.1

    New

    • Multi-Language Support: Callers can select their preferred language at the start of a call; added support for Irish English, Swedish, Norwegian, Australian English, and Polish voices.
    • SIP Telephony Integration: Transfer calls to live agents via SIP protocol for NiCE-enabled contact center.

    Changed

    • Context Persistence Control: New flag to enable/disable conversation context storage for compliance
    • SIP Metadata Tracking: Transfer method and target now captured in interaction records
    • Language Config Table: Dynamically generates language selection prompts from trigger phrases
    • TTS Config Updates: Added trigger phrases for secondary language selection Cross-Scope Deletion: Language configuration records can now be deleted from cross scope
    Now Assist for Vulnerability Response 5.1.0

    Changed:

    • Updated the default LLM provider for Now Assist for Vulnerability Response skills to 3P (Third-Party) models where required for consistency across all supported skills.
    • Added support for the following models for all AI features:
      • Google Gemini 3.5
      • FlashOpenAI GPT 5.1
      • OpenAI GPT 5.4 Mini
    Now Assist in AI Search 17.1.4

    New

    AI Search Admins can now configure any search source (including non-out-of-box tables such as incidents and custom tables) to the Now Assist multi-content synthesized answers. Results from additional sources are dispatched per source group, merged into a ranked top-K list, and delivered to the synthesizer with citation metadata and origin information intact. New system properties control the maximum documents requested per group and the top-K document count used in the final merged response.

    Changed

    Search and VA profile handling has been separated for the Enhanced Chat dynamic window experience.

    Fixed

    • MarkdownToHtml incorrectly truncated URLs containing balanced parentheses. For example, SharePoint URLs containing (SRM FORM) caused the href attribute to cut off at the first closing parenthesis and left the remainder of the URL as plain text in Now Assist synthesized answer rendering.
    • The Now Assist Multi-Content Response Genius Model returned an inconsistent output structure (one synthesized result plus separate citation entries) rather than consolidating citations within the synthesized result as an internal array. This caused multiple Genius Guidance Cards to render instead of a single unified card.
    Now Assist in Catalog Builder 7.3.0

    Now Assist for Catalog Generation now incorporates catalog item creation best practices directly into the catalog item building experience. As catalog item creators build catalog items, the system detects deviations from established standards and surfaces proactive recommendations - including optimal variable types, streamlined form designs, and structures suited for conversational requests. A new administrator property controls whether best practice enforcement is active, supported by a dedicated knowledge base of catalog standards.
    Now Assist in Catalog item forms 1.4.2

    Made some enhancements.
    Now Assist in Contract Management 2.3.2
    • New
    • Changed The default model provider for Now Assist features in Contract Management is Azure OpenAI.
    • Fixed
    • Removed
    Now Assist in Conversational Catalog Request 7.1.1

    New:

    Catalog agent for Premium chat experiences

    • Extended conversational coverage with support for additional question types, including Lookup Multiple Choice, Lookup Select Box, and Requested For (Single).
    • Maintained compatibility with the existing Conversational Catalog solution (LLM topic block) on Premium chat within portals and the Now Assist panel. Catalog items continue to be accessible through conversational interfaces; when agentic AI cannot process catalog item requests, the system reverts to the established solution.
    • Implemented validation checks to ensure catalog item questions with prefilled values meet requirements.
    • Applied performance optimizations.
    Now Assist in Document Intelligence 6.2.0

    Changed

    • Updated default model configuration per ServiceNow platform guidance
    • Default OOB model provider to Azure OpenAI
    • Increase token limit to 8192

    Fixed

    Task status should be set to failed if the LLM throws an error
    Now Assist in Document Management 3.0.1

    In July release we are enabling the smart documents skill configuration as active by default and the smart documents feature would be available on all tables if no table is specified.
    Now Assist in Knowledge Management 30.11.3

    Defect fix
    Now Assist in Standard Ticket Page 1.3.0

    Made some enhancements.
    Now Assist in Virtual Agent 20.0.8 New Prompt library for premium chat: View default prompts (read-only filters) and manage your own prompts. Post-chat survey for premium chat: Configure survey and closing topics (premium chat) and closing topics (enhanced chat). Existing topics migrate automatically. Additional semantic search sources for synthesized response: Added via the dropdown. Search-profile override for the enhanced chat with dynamic movable, resizable window: Toggle per assistant via a new agentic orchestration attribute. Premium chat for mobile custom apps: Custom apps on mobile can be set to enhanced chat or premium chat. Changed Citations for additional search source types are now shown in the user experience. AI Agent Studio assistant is no longer shown in the assistant list. Fixed PRB2024249: Repeated non-conversational catalog term no longer drop URLs PRB2039583: Corrected prompt library text in Assistant Designer PRB2038815: Prompt library toggle now auto-saves PRB2038884: Restored tooltip for conversational catalog Items PRB2038480: Promoted assets no longer mis-map Agentic Workflow to AI agent type PRB2038346: Default prompts now show ServiceNow as creator PRB2030411/PRB2030421: Fixed UI issues in display experience portal and channel PRB2032277: Review page in create flow no longer omits configuration PRB2032733: Custom greeting/live-agent topics no longer lost on June 2026 upgrade PRB2030773: Fixed localization warning from parameterized static greeting PRB2032989: Chat tabs no longer mislabeled when premium chat is unavailable PRB2024688: Fixed long-string layout on small windows and non-English icons PRB2035197: Premium display experience now defaults to "Otto" PRB2033795: Granular feedback options now translate correctly PRB2034709: Inactivated the Search QandA agent for Now Assist in Virtual Agent PRB2029072: Fixed Now Assist panel Developer assistant in add from library PRB1998145: Voice calls in testing UI now connect on first attempt PRB2030310: Fixed copy/font-size issues in enable chat features PRB2029063: Add from library now shows correct count PRB2033251: Default Now Assist for Virtual Agent and Now Assist panel greeting topics convert to tools on load PRB2029106: Fixed header UI on Promoted asset tab PRB2030701: Fixed secondary-language support when phonemes change PRB2027372/PRB2027179/PRB2027171: Fixed RTL layout under Voice Deployment designer and Assistant tab in Assistant Designer PRB2027159: Translated strings under Voice Deployment PRB2022882: Disambiguated min in the Voice Deployment designer PRB2026588: Corrected tooltip for field labels PRB2013063: Assistant test panel refreshes across sequential tests PRB2027467: Options disabled until type selected in add chat experience PRB2032643: Org chart widget loads on mobile PRB2032268: Labels populate correctly on andlsquo;chat' type premium chat branding modal
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    Now Assist Service Quality 2.0.2

    Changed:

    • Admins can sort data, manage filters, and easily organise cases on the dashboard with the new sorting, visibility, and skill management capabilities.
    • The Now Assist Admin experience enhancements include filtering of scoring parameters and the option to separate out availability across dashboards and record pages.
    • The enhanced quality assurance dashboard enables managers to sort agents and case lists and also enables managers to open agent evaluations in a separate tab.
    Now Assist Skill Discovery and Execution 10.2.3

    Fixed:

    • Slot fill error fixed when KG results are large by adding a result limit
    • Resolved incorrect confirmation of fields from unrelated input collectors
    • Fixed slot fill failure during second topic discovery in the same conversation
    • Corrected handling of trying_to_skip due to wrong property reference
    • Fixed intermittent empty response issue in VA input response generation prompt
    Now Assist Skill Kit 9.1.1 Voice Assistant/Agent Evaluations Background Noise Injection for Voice Assistant/Agent Simulations andndash; Simulate real-world acoustic environments by injecting background noise during evaluations, helping ensure results better reflect production conditions. Response Time Metric andndash; Gain deeper visibility into voice agent/assistant performance with a new latency-focused metric that measures response time. Now Assist Skill Kit Model Preview Program for Skill Kit andndash; Get Day 0 access to the latest frontier models through the Model Preview Program, enabling early testing and innovation. Skill Archiving andndash; Archive Skills to keep your workspace organized while preserving access to historical configurations and assets.

    Agentic Evaluations

    Framework Enhancements to Agentic Evaluations
    Opportunity Management AI Features 1.0.9

    New : Manage opportunity line items conversationally via a conversational interface through the MCP server.

    Fixed : Manage competitor details, and touchpoint information conversationaly via a conversational interface through the MCP server. Fields like work notes and other fields in the competitor object could not be managed in the previous release.
    Platform AI Agents and Skills 13.1.9
    • New
      • Generate resolution plan Agentic workflow
        • Information from related tables is now included while generating resolution notes
        • Display predicted field values and allow edits on the output before record creation
      • Process images for tasks Agentic workflow Existing UI validations honored while record creation
      • Help optimize team productivity Agentic workflow Consider similar records for work allocation
      • Activity Response Generation capability Detect user intent and proactively propose work notes/ comments
      • Analyse task trends Agentic workflow Improve quality of GAF records being fetched
      • Identify escalation signals Agentic workflow Support manager utterances like "show me likely escalations for John Doe (agent name)"
      • Generate my work plan Agentic workflow Suggest actions for prioritized list of tasks
    • Changed Default model provider changed from existing NowLLM models
    • Fixed Investigate IT problems Agentic workflow Token limit issue is now resolved
    prompt-management 2.0.6 New: - PATCH endpoint for prompts, including toggling the active flag. - GET prompts-by-target endpoint returning prompts by target ID with enriched filter metadata. - Server-side filtering and search support in the prompts-by-target API. - Client GET and POST API endpoints. - Out-of-the-box prompt seeding script. - Script includes for the client POST API and prompt seeding. - Domain-separation support for the Fluent tables. - New "prompt publisher" role allowing non-admin users to publish public prompts. - Localization/translation support. - `virtual_agent_admin` role now contains the `prompt_library_admin` role. Changed: - ACLs updated so all authenticated users can access the prompt library. - Tightened edit and delete ACLs for the `promptLibraryAdmin` role. - Client table and API extended to support a document ID. Fixed: - Prompt Management was unable to POST history items on specific tables; resolved by increasing the max length for filter labels. Removed - None in this release.
    Query Generation 6.1.1 New Support for Automated Indicators
    Recommended Actions for Security Operations 2.2.4

    Changed:

    Default model for the skill updated from Now LLM to 3P model.
    Screen Summarization 1.1.18

    Maintenance fixes
    ServiceNow AI Lens 7.0.2
    • New Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal - no installation required
    • Changed
    • Fixed
    • Removed
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Voice input for Now Assist 1.5.0

    Maintenance fixes
    Zero Touch Service Desk 2.3.5

    This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management.

    Key features:

    1. Memory bank to give AI Specialists context of resolutions that lead to positive outcomes AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties.
    2. Consolidated feedback visibility Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.
    Table 18. Application versions carried forward (no changes)
    App name Version number Last updated
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for Customer Success Management 2.7.4 2026-06-16
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.1 2026-06-16
    AI agents for SLO 2.0.3 2026-06-16
    AI Agents for Workplace Service Delivery 3.3.1 2026-06-16
    AI Search RAG 6.1.0 2026-06-16
    AI Websearch 4.1.0 2026-06-16
    Amazon Bedrock Spoke 1.5.0 2026-06-16
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Common AI Framework 1.0.1 2026-06-16
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.1.0 2026-06-16
    Conversational Help 2.0.3 2026-03-12
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.2.2 2026-06-16
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 2.0.1 2026-06-16
    Dynamic Guidance 28.3.2 2026-06-16
    Field Service Management AI agent collection 3.0.1 2026-06-16
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    FSM Scheduling AI Agent Collection 1.0.7 2026-06-16
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI voice agent collection 1.4.0 2026-06-16
    List AI Experience 3.0.0 2026-06-16
    Manage Order Operations 2.0.3 2026-06-16
    MCP for Strategic Portfolio Management 1.0.2 2026-06-16
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    MID Guardian 1.0.4 2025-12-11
    Model Context Protocol Client 2.2.0 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 31.0.5 2026-06-16
    Now Assist for Accounts Payable Operations (APO) 8.0.0 2026-06-16
    Now Assist for App Engine 29.2.3 2026-06-16
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.3.2 2026-06-16
    Now Assist for Error Framework 1.0.3 2026-06-16
    Now Assist for Field Service Management (FSM) 10.0.1 2026-06-16
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 7.0.0 2026-06-16
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for Impact 4.0.5 2026-06-16
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for Legal Service Delivery 1.8.1 2026-06-16
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.8 2026-05-05
    Now Assist for Public Sector Digital Services (PSDS) 2.2.2 2026-06-16
    Now Assist for Purchase Order Management (POM) 1.2.0 2026-06-16
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Sourcing and Procurement Operations (SPO) 10.0.0 2026-06-16
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 8.0.0 2026-06-16
    Now Assist for Telecommunications 2.0.1 2026-06-16
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.7 2026-06-16
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Workplace Service Delivery (WSD) 1.1.13 2026-06-16
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 3.0.3 2026-06-16
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.3 2026-06-16
    Public Sector Digital Services AI Agent Collection 1.3.1 2026-06-16
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.9 2026-05-05
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Telecommunications Media and Technology AI agent collection 6.0.1 2026-06-16
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Universal Request AI agent collection 1.0.9 2026-06-16
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.5.20260709 - Zurich Patch 5

    Table 19. New or updated applications
    App name Version number Release notes
    Group-Action Framework 5.0.6

    Fixed

    Security updates and updates to Remote code execution via "Run online job and resolve access restrictions on GAF truncation strategy
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    • Changed: Appsee Page Load Tracking: The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Table 20. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.7.2 2026-02-05
    AI Agents for Customer Success Management 2.6.3 2025-12-11
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 4.0.4 2026-01-20
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.22.5 2025-12-16
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 3.0.0 2026-01-20
    Alert Assist 3.7.2 2026-02-05
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 28.2.5 2025-12-11
    Flow Summarization 28.2.4 2025-12-11
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.0.16 2026-01-23
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.1.2 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.1.0 2026-01-20
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.1.12 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.3 2026-01-20
    Now Assist for Creator 28.6.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.5.1 2026-02-05
    Now Assist for IT Service Management (ITSM) 12.1.1 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for OT Manager 3.1.0 2025-12-11
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 2.6.2 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.1 2025-12-11
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 5.2.5 2026-02-19
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.7 2025-12-11
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 2.1.6 2026-01-20
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.1.0 2026-01-20
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 14.0.1 2026-01-20
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.4 2025-12-11
    Test Generation 4.0.11 2025-12-11
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.6.20260709 - Zurich Patch 6

    Table 21. New or updated applications
    App name Version number Release notes
    Group-Action Framework 5.0.6

    Fixed

    Security updates and updates to Remote code execution via "Run online job and resolve access restrictions on GAF truncation strategy
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    • Changed: Appsee Page Load Tracking: The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Table 22. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.7.2 2026-02-05
    AI Agents for Customer Success Management 2.6.3 2025-12-11
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 4.0.4 2026-01-20
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 1.22.5 2025-12-16
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 3.0.0 2026-01-20
    Alert Assist 3.7.2 2026-02-05
    Amazon Bedrock Spoke 1.3.2 2025-12-11
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 28.2.5 2025-12-11
    Flow Summarization 28.2.4 2025-12-11
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.1.2 2026-02-05
    Google Gemini Spoke 1.5.3 2025-12-11
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.1.2 2026-01-20
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.1.0 2026-01-20
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.8.1 2025-12-11
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.1.2 2026-02-05
    Now Assist AI Agents 6.2.12 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.2.0 2026-01-20
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.3 2026-01-20
    Now Assist for Creator 28.6.1 2026-02-05
    Now Assist for Customer Service Management (CSM) 11.1.0 2026-01-20
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.5.1 2026-02-05
    Now Assist for IT Service Management (ITSM) 12.1.1 2026-01-20
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for OT Manager 3.1.0 2025-12-11
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 2.6.2 2025-12-11
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.1 2025-12-11
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 5.2.5 2026-02-19
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.7 2025-12-11
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 3.0.2 2026-02-05
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.3.0 2026-02-05
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 15.0.8 2026-02-20
    Now Assist in Virtual Agent Configurations 8.0.8 2026-02-05
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.1.3 2026-02-20
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.4 2025-12-11
    Test Generation 4.0.11 2025-12-11
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.7.20260709 - Zurich Patch 7

    Table 23. New or updated applications
    App name Version number Release notes
    Group-Action Framework 6.0.6

    Fixed

    Security updates and updates to Remote code execution via "Run online job"
    Now Assist for Digital End-user Experience (DEX) 4.1.2 Highlights:
    • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
    • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
    • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    Changed: Appsee Page Load Tracking: The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Table 24. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.0.9 2026-03-12
    Agentic Desktop 2.0.0 2026-03-12
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.6.8 2026-03-12
    AI Agents for Discovery 1.0.3 2026-03-12
    AI Agents for Employee Experience 2.1.0 2026-03-12
    AI Agents for Health and Safety 1.3.0 2026-03-12
    AI Agents for ITAM 4.0.0 2026-03-12
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.9 2026-03-12
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.1.0 2026-03-12
    AI Control Tower for Now Assist 3.0.2 2026-03-12
    AI Data Explorer 4.0.5 2026-03-12
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.1.2 2026-03-12
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.4 2026-03-12
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.0 2026-03-12
    Chat Summarization for Virtual Agent 1.10.3 2026-03-12
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.0.3 2026-03-12
    Conversational subflows and actions 29.1.1 2026-03-12
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 5.0.0 2026-03-12
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Field Service Management AI agent collection 2.0.2 2026-03-12
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.0.4 2026-04-02
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    HR Service Delivery AI agent collection 5.1.3 2026-03-12
    HR Talent AI Agent Collection 4.0.1 2026-03-12
    HR Voice AI Agents 2.1.4 2026-02-05
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 2.0.2 2026-03-12
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 6.0.8 2026-03-12
    IT Service Management AI voice agent collection 1.1.6 2026-03-12
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    Knowledge Center 31.1.3 2026-03-12
    Knowledge Graph 7.0.2 2026-03-12
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.1 2026-03-12
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.9.0 2026-03-12
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.2.2 2026-03-12
    Notifications Email Agents 1.0.10 2026-03-12
    Now Assist Admin Console 8.0.7 2026-03-12
    Now Assist Agents for requestor 3.2.0 2026-03-12
    Now Assist AI Agents 7.0.11 2026-05-08
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.0.2 2026-03-12
    Now Assist context menu 3.2.10 2026-04-17
    Now Assist Data Kit 7.0.7 2026-03-12
    Now Assist for Accounts Payable Operations (APO) 7.0.0 2026-03-12
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for Automation Center 1.0.5 2026-03-12
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Complaint Case (CSM) 2.0.2 2026-03-12
    Now Assist for Configuration Management Database (CMDB) 3.0.2 2026-03-12
    Now Assist for CPQ 1.0.1 2026-03-12
    Now Assist for Creator 28.7.1 2026-03-12
    Now Assist for Customer Service Management (CSM) 12.0.0 2026-03-12
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.0.6 2026-03-12
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.0.3 2026-03-12
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.0.1 2026-03-12
    Now Assist for Hardware Asset Management 4.0.0 2026-03-12
    Now Assist for Health and Safety 1.3.0 2026-03-12
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.0.4 2026-03-12
    Now Assist for Impact 3.0.3 2026-03-12
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.0 2026-03-12
    Now Assist for IT Service Management (ITSM) 12.2.7 2026-03-12
    Now Assist for Legal Service Delivery 1.6.2 2026-03-12
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.3 2026-03-12
    Now Assist for OT Manager 3.3.0 2026-03-12
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.0.1 2026-03-12
    Now Assist for Platform for Requestor 3.0.1 2026-03-12
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.5 2026-03-12
    Now Assist for Prompt Assistance 3.0.2 2026-03-12
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.0.1 2026-03-12
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.4 2026-03-12
    Now Assist for Sales Force Automation (SFA) 1.1.0 2026-03-12
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.9 2026-03-12
    Now Assist for Software Asset Management (SAM) 5.3.3 2026-03-12
    Now Assist for Sourcing and Procurement Operations (SPO) 9.0.0 2026-03-12
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.0.1 2026-03-12
    Now Assist for Supplier Lifecycle Operations (SLO) 7.0.0 2026-03-12
    Now Assist for Talent 1.6.2 2026-03-12
    Now Assist for Telecommunications 1.0.5 2026-03-12
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.2 2026-03-12
    Now Assist for Third-Party Risk Management 22.0.8 2026-03-12
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.0.3 2026-03-12
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.0.8 2026-03-12
    Now Assist in Catalog Builder 7.0.1 2026-03-12
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.0 2026-03-12
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.5 2026-03-12
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.7.3 2026-03-12
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 16.0.5 2026-03-12
    Now Assist in Virtual Agent Configurations 11.0.5 2026-03-12
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.0.2 2026-03-12
    Now Assist Skill Kit 8.0.5 2026-03-12
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 12.0.13 2026-06-18
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.0.0 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.0.1 2026-03-12
    Telecommunications Media and Technology AI agent collection 5.0.1 2026-03-12
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 28.2.14 2026-01-23
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.8.20260709 - Zurich Patch 8

    Table 25. New or updated applications
    App name Version number Release notes
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Customer Success Management 2.7.2

    Updated rules and policies related to ACLs.

    Update order value Generative AI prompts for new 3P model versions
    AI Agents for Discovery 2.0.4

    Firewall rule task creation

    New

    A new agentic workflow that enables network and security teams to create firewall rule tasks in Palo Alto Networks Panorama using natural language. Compliance checks run automatically before tasks are created, reducing manual effort and helping teams maintain policy-compliant firewall changes.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for Employee Experience 2.2.1

    Updated the latest version of the dependent apps to support AI Native SKUs.
    AI Agents for Health and Safety 1.3.1 Changed: Subscription entries for compatibility with AI-native SKU versions
    AI Agents for ITAM 4.1.0

    Introducing a new HAM Advanced SKU consolidating all HAM and AI capabilities under ServiceNow's AI Native SKU strategy (Foundation, Advanced, Prime tiers). Includes new per-tier plugins and runtime entitlement checks via sys_gen_ai_asset_subscription.
    AI Agents for Service Exchange Provider 1.0.12

    New

    Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    AI Agents for Workplace Service Delivery 3.2.0
    • New: Introduced the Workplace Concierge AI agent for Workplace Visitor Management to automate visit creation and management via email, calendar invites, and Now Assist.
    • Changed None
    • Fixed None
    • Removed None
    AI Control Tower for Now Assist 3.1.0

    New:

    Updated plugin dependencies for AI Native SKU support
    AIOps LEAP 3.2.1
    • New Support new third-party model, Claude Sonnet 4.6
    • Changed
    • Fixed
    • Removed
    Analytics Generation 4.1.4

    Added support for Data Visualization Generation with Next Wave enabled for Now Assist Panel
    Chat Recommendation 1.6.3 Removed the 3p models-> gemini -3-flash, gpt-5-mini, claude-haiku-4.5
    Chat Summarization for Virtual Agent 1.10.5

    Changes for new 3P models for chat summarization
    Complaint Case AI Agents collection 1.4.3

    Fixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.
    Conversational Studio 7.1.5 NewPremium chat for the Now Assist panel - Platform (default) Assistant. Customers' Now Assist panel - Platform (default) Assistant will automatically be moved from standard chat or enhanced chat to the new premium chat experience. Response feedback feature that is configurable by admins. Changed For the premium chat experience, customers need to turn on the Web Search Mode in order to enable Web Search Fallback for end users. For the standard chat and enhanced chat experience, Web Search Mode and Web Search Fallback can exist independently. Fixed Content and design improvement for AI assets.
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    CTO Voice AI Agents 1.0.2
    • Case Intake AI Agent: An AI-powered agent that classifies incoming requests by case type (Biomed, EVS, HCIT, Facilities), and orchestrates case creation through a multi-step agentic workflow. Supports conversational slot filling for reference fields and presents case summaries with valid case type assignment before submission.
    • Duplicate Case Detection: The Case Creation AI Agent identifies potential duplicate cases during the creation process and can mark new cases as duplicates when a match is found, reducing redundant case volumes.
    • Virtual Agent Integration with Card Display: The Case Intake AI Agent is integrated into Virtual Agent as a conversational topic, enabling case creation through the VA interface with rich card display of case details.
    • Interaction Trigger: Automated trigger that initiates the Case Intake AI Agent based on interaction events, enabling seamless handoff from live conversations.
    • Voice AI Agent for Care Team Operations: A voice-enabled AI agent that supports telephony-based case intake through CCaaS integration (Twilio/Genesys). Allows callers to create and manage care team cases via natural voice interaction.
    • AI Search for Care Team Portal: AI-powered search integrated into the Care Team Portal, enabling unified search across Knowledge Base articles, Catalog Items, and Case records. Features include search history, intelligent recommendations with dynamic dropdowns, and proper portal-native navigation for search results.
    • Conversational Now Assist AI Search: Conversational search experience where users can type queries in the search bar and receive interactive AI-powered responses. Includes NLU Workbench-trained utterances for accurate result matching and Genius Results.
    Custom App Record Summarization 29.1.2 Changed Maintenance release
    Customer Service Management AI agent collection 5.1.0

    New

    Support for AI Native SKUs
    DocIntel Vision AI Agent 1.0.2

    New Video analysis now extracts spoken audio from video files, enabling spoken content to be analyzed alongside visual content

    Changed Improved video processing performance, resulting in faster analysis response times
    Dynamic Guidance 28.2.15

    New:

    • Real-time AI guidance to users using natural voice conversation
    • Front-end component to invoke dynamic guidance and end a tour conversation
    • Option for an unlimited number of users running this simultaneously
    • Enabled to work across the ecosystem of ServiceNow
    • Near real time experience and minimized latency
    • Multiple browser tab support
    • 30 minutes of audio and screen share support
    • Live transcript
    • Pause/resume guidance at any point
    Field Service Management AI agent collection 2.1.0

    New

    Supported version for new AI Native SKU
    Generative AI Controller 13.1.2
    • New: AI Entitlement Tiering - AI entitlements are now standardized across products using a Good / Better / Best (Foundation / Advanced / Prime) tier model.
    • New: Claude Sonnet 4.6 Support - Added support for Claude Sonnet 4.6, enabling customers to test with the latest 3P model.
    • New: Project Mosaic (Off Glide) - Shipped changes to enable the AI-native tech stack in the off-glide environment.
    • Changed: BYOK Custom Resource Path - Customers can now specify a custom resource path when configuring BYOK models.
    Group-Action Framework 6.1.3

    Security updates and updates to Remote code execution via "Run online job
    HR Service Delivery AI agent collection 6.0.1

    New

    Support for AI Native SKUs

    Defect fixes

    Modified "TR Case Created or Updated" BR to trigger on insert Modified TR v2 use case to be read only Fixed duplicate restricted caller access records generating unique index violation errors during application install Fixed HR case planner AI agent unable to fetch HR Case details when "Explicit Roles" plugin is installed Fixed when Journey Designer is installed Fixed "Creating a Plan" getting unresponsive
    HR Talent AI Agent Collection 4.1.0

    Few minor fixes included in this version.
    IT Service Management AI voice agent collection 1.2.0

    Now Assist for ITSM release notes (Australia)

    • New
    • Changed
    • Fixed Support for all LLM models supported by ServiceNow
    • Removed
    Knowledge Center 31.8.1

    The Knowledge Center is centralized hub for Knowledge Admin and Manager:

    1. Is an entry point for KM Management personas to manage all capabilities and configurations 2. Guides users on the next-best actions to take by displaying actionable key insights 3. Is a suite of KM Tools for suggesting content creation, updates, duplicates, and article retirement
    Knowledge Graph 7.1.2

    Fixed defects
    Manage Invoice Operations 1.0.2

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manage Order Operations 1.0.4

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Mobile Builder AI 27.4.8

    Release notes

    New
    • The mobile card generation skill can be invoked through the ServiceNow MCP server.
    • Added the mobile_admin role access to the mobile card generation skill.
    Model Context Protocol Server 1.3.1 In this release, we introduced several enhancements to improve MCP server and tool management: REST API Support for MoveWork ClientAdded support for REST API POST and PUT operations as tools for the MoveWork client. Clone and Update Set SupportAdded support for cloning MCP servers and tools as well as including them in ServiceNow update sets. Runtime Compatibility ChecksImplemented runtime checks to ensure compatibility with the new "AI Native SKU" directive
    Notifications Email Agents 2.0.1

    New:

    - Ability to create email notifications using natural language with AI agents
    Now Assist Admin Console 9.0.5

    In this release

    -ServiceNow is introducing three AI-native subscription tiers - Foundation, Advanced, and Prime - designed to align Now Assist capabilities with your organization's AI adoption journey.Now assist admin console now surfaces skills relevant to your active subscription tier, giving administrators a focused view of the skills available as per there subscription type.

    -Manage model versions section now surfaces timely alerts when a model version is approaching deprecation or has been retired, giving administrators a clear, consolidated view of model version health across their Now assist skills.

    -Filters section under Now assist admin console settings now includes support for Customer Service Management (CSM), expanding the scope of sensitive data configuration beyond HR service delivery.
    Now Assist Agents for requestor 3.3.0

    Approval Agent - Enables approval checklist generation from documents in third-party cloud providers like SharePoint, Google Drive, and Box, improving accuracy and flexibility. Integrates external sources securely and maintains user permissions without impacting existing functionalities.Request Status Agent - Provides AI-driven enhancements, including support ticket hyperlinks for agent use outside the portal, improved attachments tool, and advanced tier subscription support for the Approval Agent.Approval Checklist Skill - New skill built to power the in-product approval checklist experience. Takes an approval request and portal parameters as input and generates an approval checklist using the same logic as the Approval Assistance AI Agent, enabling consistent checklist generation across different surfaces.
    Now Assist Analytics 4.1.3
    • New
      • Virtual Agent admins can now grant view-only access to Analytics dashboards, allowing business users to consume and interact with data (filters, drill-downs) without exposing any edit controls.
      • You can pin your favourite dashboards to the Pinned dashboards section in Related Dashboards page.
      • Related dashboards are now displayed in a list view, showing both added and pinned dashboards in a single, scannable layout.
      • Clicking a KPI tile on the Usage, Adoption and Engagement, Sentiment, or Assists tabs now opens a full detail page for that metric, consistent with the experience in Now Assist Admin > Performance.
      • The conversation details/transcript sidebar is now collapsible, giving you more screen space when reviewing conversation data.
    • Changed The Average Conversation Time metric in Voice analytics dashboard page now excludes time spent with a live agent after transfer, so the value accurately reflects only the AI-handled portion of the call.
    • Fixed Not relevant in this release
    • Removed Not relevant in this release
    Now Assist Data Kit 7.1.2

    We have given the ability for users to move the data from Data kit to Instance tables like incident or Case
    Now Assist for Accounts Payable Operations (APO) 7.1.0

    Enhanced to support APO foundation and Prime apps
    Now Assist for App Engine 29.1.2 Changed Maintenance release
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.

    For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.

    For setup and detailed procedure, see the Automation Center documentation.
    Now Assist for Care Team Operations 1.0.3

    New Features

    • Case Intake AI Agent: Classify, deduplicate, and create cases conversationally
    • Voice AI Agent: Telephony-based case intake via CCaaS integration
    • AI Search: Unified portal search across KB, catalogs, and cases
    • Virtual Agent Integration: Rich card display for case creation in VA
    Now Assist for Complaint Case (CSM) 2.1.6

    Changed: No changes to features, version update only.
    Now Assist for Configuration Management Database (CMDB) 3.2.1 New The 'Keyword Search' capability now supports focused IP address search of CMDB data. Users can enter IP addresses directly to find all CIs associated with those addresses. Fixed Defect fixes related to 3P model (third-party model provider) support.
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for Creator 28.8.2 New
    • Build Agent
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
      • Global and App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
      • Keyword search enhancements
    • Mobile Card Generation Users with the mobile_admin role can access Mobile Card Generation
    Now Assist for Employee Experience 4.1.1

    Updated the latest version of the dependent apps to support AI Native SKUs.
    Now Assist for Field Service Management (FSM) 9.1.0

    New

    Supported version for new AI Native SKU
    Now Assist for FSC Common 6.1.0

    Changed:

    Added subscription changes for the foundation and prime plugins.
    Now Assist for Hardware Asset Management 4.1.0

    Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabilities included in their subscription.
    Now Assist for Health and Safety 1.3.1 Changed: Subscription entries for compatibility with AI-native SKU versions
    Now Assist for HR Service Delivery (HRSD) 13.1.3 New
    • AI Native SKU framework to streamline entitlement tracking and improve visibility
    • Case Summary now includes citations to identify the source of information
    Changed: "Persona assistant" skill renamed to "Employee information summarization"
    Now Assist for Impact 3.1.3 Minor Fixes
    1. Resolved an issue where Next Steps were not consistently rendering for users.
    2. Fixed an issue where the Now Assist button was incorrectly displayed for Now Assist for Impact application scripts and files.
    Now Assist for IT Operations Management (ITOM) 2.6.9 Added support to Australia release
    Now Assist for Legal Service Delivery 1.6.5

    Refer to Legal Service Delivery-Prime (sn_lg_ai_prime) application release notes
    Now Assist for Order Management 2.0.7

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Platform 11.1.0

    New: AI native SKUs Foundation, Advanced, Prime depends on this application.
    Now Assist for Prompt Assistance 4.0.3 New
    • Added new feature Actionable Insights and Agentic Instruction Optimization
    • New API to support Prompt Linting
    • Added 3P support for Agentic eval metrics, and Skill eval metrics
    Now Assist for Purchase Order Management (POM) 1.1.0

    Now Assist for Purchase Order Management includes prebuilt AI agents that automate purchase order creation from emails, and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    Now Assist for Sales and Order Management for Telecommunications 2.0.7

    New

    - Voice AI Agent for Move order capture

    - Fallout creation AI Agent.
    Now Assist for Sales Force Automation (SFA) 1.1.1

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Service Exchange 1.0.12

    New: Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Now Assist for Setup 2.0.7

    What's New:

    1. Admin Home

    A centralized starting point for setup and configuration:

    Surfaces entitled products with clear setup status Provides recommended next actions Launch point for Product Hubs and configuration workflows Tracks setup progress across sessions

    2. Product Hubs

    Product_specific landing experiences that:

    Aggregate apps, plugins, and configuration resources Support guided installation Reflect entitlement and setup state Act as the entry point into configuration

    3. Single Click Install

    Automated installation and baseline configuration:

    Installs required applications and plugins Applies best practice default configurations Executes in a controlled, sequential flow Captures all changes automatically in update sets

    4. Configuration Console One place to configure, track, and manage product configurations:

    Single console for all product and platform configurations, replacing fragmented setup. Guided, modular steps with clear progress tracking and execution state. Automated and manual setup supported in one flow. Go_to place for first_time setup and ongoing configurations, with configurations tracked end_to_end via update sets.

    5. Configuration with Now Assist

    Optional AI support for configuration tasks:

    Guides admins through complex configuration with contextual recommendations Automates setup actions to reduce manual effort and errors Works directly within the Configuration Console for a seamless experience Keeps admins in control with review, preview, and approval before changes are applied

    6. Update Set Management

    Automated change capture and deployment:

    Creates scoped update sets at key checkpoints Captures installs, defaults, manual changes, and AI actions Cleans and packages changes for promotion Uses standard ServiceNow deployment workflows Maintains a full audit trail

    7. Granular Admin Roles

    Role-based access control reducing admin privilege requirements:

    Introduces a new Admin Centerandndash;specific admin role that can be assigned independently of full system admin responsibilities Maintains compatibility with existing admin role hierarchies Ensures access is constrained to Admin Center functionality only

    Supported Products (April Release)

    AI-Native IT Svc Deck (fka CoreIT) Core Business Suite Foundation Enterprise Service Management IT Operations Management Now Assist Admin (For Pro+ customers)

    Prerequisites

    AI Native and Pro+ SKUs

    Business Value and Efficiency Gains:

    60-80% reduction in setup time Elimination of manual update set errors Zero manual update set management Consistent best-practice configurations Risk Reduction: Automated scope enforcement Pre-tested default configurations Full audit trail of all changes Human validation for critical decisions
    Now Assist for Setup Core 1.0.6

    What's New:

    1. Admin Home

    A centralized starting point for setup and configuration:

    Surfaces entitled products with clear setup status Provides recommended next actions Launch point for Product Hubs and configuration workflows Tracks setup progress across sessions

    2. Product Hubs

    Product_specific landing experiences that:

    Aggregate apps, plugins, and configuration resources Support guided installation Reflect entitlement and setup state Act as the entry point into configuration

    3. Single Click Install

    Automated installation and baseline configuration:

    Installs required applications and plugins Applies best practice default configurations Executes in a controlled, sequential flow Captures all changes automatically in update sets

    4. Configuration Console One place to configure, track, and manage product configurations:

    Single console for all product and platform configurations, replacing fragmented setup. Guided, modular steps with clear progress tracking and execution state. Automated and manual setup supported in one flow. Go_to place for first_time setup and ongoing configurations, with configurations tracked end_to_end via update sets.

    5. Configuration with Now Assist

    Optional AI support for configuration tasks:

    Guides admins through complex configuration with contextual recommendations Automates setup actions to reduce manual effort and errors Works directly within the Configuration Console for a seamless experience Keeps admins in control with review, preview, and approval before changes are applied

    6. Update Set Management

    Automated change capture and deployment:

    Creates scoped update sets at key checkpoints Captures installs, defaults, manual changes, and AI actions Cleans and packages changes for promotion Uses standard ServiceNow deployment workflows Maintains a full audit trail

    7. Granular Admin Roles

    Role-based access control reducing admin privilege requirements:

    Introduces a new Admin Centerandndash;specific admin role that can be assigned independently of full system admin responsibilities Maintains compatibility with existing admin role hierarchies Ensures access is constrained to Admin Center functionality only

    Supported Products (April Release)

    AI-Native IT Svc Deck (fka CoreIT) Core Business Suite Foundation Enterprise Service Management IT Operations Management Now Assist Admin (For Pro+ customers)

    Prerequisites: AI Native and Pro+ SKUs

    Business Value and Efficiency Gains:

    60-80% reduction in setup time Elimination of manual update set errors Zero manual update set management Consistent best-practice configurations Risk Reduction: Automated scope enforcement Pre-tested default configurations Full audit trail of all changes Human validation for critical decisions
    Now Assist for Software Asset Management (SAM) 7.0.0

    New features:

    Resolve SaaS connection errors - This feature enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Investigate root causes such as authentication failures, API endpoint changes, or credential expiry. It helps in providing actionable error details at the point of failure - whether during setup or live sync - reducing time spent on manual troubleshooting. Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts.
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0

    AI-native initiatives:

    • Pricing and packaging updates including revised tier structures
    • Minor defect fixes to enhance system stability and user experience
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 Changed
    • AI Project summary emails now reliably schedule the next send date after each delivery
    • Create Agile Story generation workflow and agent are now protected with stringent system security policies
    • Project Insights emails now fully support language translation, including all section headings. The skill admin experience is now clean and free of unrelated navigation menus.
    • AI Status Reports now accurately predict Schedule health using variance data, flag AI-generated reports in the Project Status table, and accurately calculate resource availability for role-based assignments.
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0

    AI-native initiatives:

    • Pricing and packaging updates including revised tier structures
    • Minor defect fixes to enhance system stability and user experience
    Now Assist for Talent 1.7.0
    • Update subscription records for read policy
    • Minor issues fixed.
    Now Assist for Telecommunications 1.1.5

    Repackaging for SKU
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6

    Defect fix for Customer Success Management AI skills related to rules and polices around ACLs.
    Now Assist for Third-Party Risk Management 22.0.9 Changed: Updated the dependencies for this application.
    Now Assist for Voice 4.1.2
    • New
      • Agentic Pricing Model: Voice services use action-based pricing instead of per-session rates. Every AI action during a call, including authentication, is counted toward pricing tiers. For more information on pricing details, see https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/sn-assist-overview.pdf.
      • Multi-Language Voice Support: Users can select and switch languages during voice calls through the phone interface. Administrators configure voice selections per language via the enable_language_selection property. When enabled, non-English speaking users can interact with voice services in a supported language.
      • Advanced Authentication Methods: Two new passwordless authentication options are available. Push authentication sends notifications to mobile devices for quick approval. SMS OTP delivers one-time passwords for users without push-capable devices or limited connectivity. Both use a two-step API flow, reducing the need to speak passwords during voice interactions.
    • Changed
    • Fixed
    • Removed
    Now Assist in Catalog Builder 7.1.0

    Updated user-facing messages in the location settings feature

    Chatbot dialog messages have been updated for both the Create Catalog Item and Catalog Conflict Resolver topics to ensure greater clarity and consistency.

    Removed timer messages from chatbot topics

    Removed the processing-time timer logic (start_timer / end_timer) that previously calculated and displayed response duration to the user in the Create Catalog Item and Conflict Resolver chatbot flows.
    Now Assist in Contract Management 2.1.3

    Refer to the Contract management Pro - Prime release notes.
    Now Assist in Document Intelligence 6.0.10

    Fixed

    • Skill configuration ID mismatch for KIE/TE capabilities causing incorrect skill execution
    • Two attachments from the same document displayed when using the Show in DocIntel button, with one attachment failing to load
    Now Assist in Knowledge Management 30.8.0

    New:

    Support new 3P models
    Now Assist in Virtual Agent 17.0.12

    New:

    • Premium chat: Delivers Assistant Designer for premium chat, introduces premium chat with Now Assist panel
      1. New and upgraded customers will not be defaulted to premium chat OOB
      2. Premium chat will be available in the admin guided setup to choose from. Premium chat does not apply to instances in regulated markets (Government Cloud Community), instances that use domain separation, or regional data routing.
      3. Branding for premium chat: streamlines branding configuration with bi-directional sync for a seamless experience.
    • Response feedback: Enables end users to provide detailed feedback during conversations using thumbs up/down, with configurable options and admin controls across multiple channels.
    • Voice AI Automation: Automates testing and operational workflows for AI voice agents, including daily runs, call duration tracking, and ticket integration.

    Changed:

    • Enhances asset visibility and usability with an "All" view, updated descriptions, clearer tooltips and consistent terminology
    • Web search enhancements
      • Web search mode and web search fallback now work together more cohesively
      • Web search mode combines results from ServiceNow internal sources with external web content into a single, unified response - with internal sources taking priority. When a query can't be answered through internal sources alone, users are presented with a "Search the web" button that seamlessly transitions them into web search mode and reruns their query automatically. Note: Web search fallback requires web search mode to be enabled

    Fixed:

    29 PRBs were fixed that addressed a range of issues, including UI improvements, catalog and chat experience enhancements, and updates to assistant features PRB1984560 PRB1999063 PRB2004356 PRB1994560 PRB2004525 PRB2002666 PRB2004292 PRB1962838 PRB1997386 PRB1990446 PRB1993269 PRB1996438 PRB2004483 PRB1997740 PRB1991981 PRB2003967 PRB2004291 PRB1988803 PRB1991417 PRB1997415 PRB1984570 PRB1976441 PRB1994979 PRB1999527 PRB1995680 PRB1952191 PRB2003896
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed: Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    Now Assist Skill Discovery and Execution 9.1.9

    Changed:

    • Data Collector - 3P and GPT 5.2 model support for data collector prompts.
    • Translation for outbound static messages from ogcs.

    Fixed:

    • Mid-topic discovery fails when Knowledge Graph is used as the information source.
    • Gibberish inputs were incorrectly accepted during Conversational Catalog flows.
    • Increase NASDE code coverage to meet the 80% target.
    • Confirmation messages display English words in non-English contexts.
    • Incident summarization references an incorrect incident number.
    Now Assist Skill Kit 8.1.3

    New:

    1. Actionable Insights: Evaluation results now tell you not just where your agent stands, but what to do about it. Actionable Insights automatically analyzes failing traces, identifies patterns across deviations, and delivers prioritized recommendations tied to specific root causes - so you can move from evaluation to a production-ready agent without manual investigation or deep evaluation expertise.

    Key capabilities

    • Automated Error Analysis - Execution traces are analyzed automatically to surface underperformance patterns, grouped by type, prioritized by impact, and mapped to affected agent components.
    • Optimization Recommendations - Each identified issue is paired with a concrete configuration change. No cross-referencing, no guesswork.

    Impact - Faster path to deployment readiness. Customers with and without evaluation expertise can now act on results immediately, cutting iteration time and reducing time to production.

    2. AI Native SKU Enhancements
    OT Manager Foundation 3.3.1 New: Certified for Australia Patch 1
    Query Generation 5.1.1

    Support INSTANCEOF Operator

    Support Global OR (NQ) Operator

    Introduction to Manual Segment
    Screen Summarization 1.0.10

    Release notes v1.0 - Initial release

    • Full-page and section summarization for workspace views
    • Single-key activation and shortcuts
    • Screen reader voice announcements via ARIA live regions
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Telecommunications Media and Technology AI agent collection 5.1.3

    New
    Universal Request AI agent collection 1.0.7

    New

    1. Department Predictor Agent - This AI Agent analyses the Universal Request (Short Description, Description and Attachments) and predicts the department that is best suited to triage that requestNote: Currently on HR and IT are the supported departments.
    2. Service Predictor Agent - This AI agent analyses the Universal Request and predicts an appropriate service for the department predicted by the "Department Predictor Agent".Note: Currently on General Inquiry Service is supported3. Field Predictor Agent - This AI agent, predicts the value corresponding to the fields in the ticket intake form and finally creates the departmental ticket.
    Table 26. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.1.3 2026-04-28
    Agentic Desktop 2.0.0 2026-03-12
    AI Agent Advisor 1.0.2 2026-06-04
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.2 2026-03-12
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.2.1 2026-04-09
    AI Agents for Health and Safety 1.3.1 2026-04-09
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.5 2026-03-12
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Now Assist 3.1.0 2026-04-09
    AI Data Explorer 4.1.5 2026-05-05
    AI Enhanced Recommended Actions 1.0.1 2026-03-12
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.2.1 2026-04-09
    Alert Assist 3.8.1 2026-03-12
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.1.4 2026-04-09
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.1.9 2026-04-28
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.1 2026-03-12
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 7.1.5 2026-04-09
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 1.0.2 2026-04-09
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.0 2026-04-09
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.2.15 2026-04-09
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.1.2 2026-04-09
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    HR Service Delivery AI agent collection 6.0.1 2026-04-09
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.0.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI agent collection 7.2.0 2026-06-16
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM AI Agents For Service Mapping 1.2.6 2026-03-12
    Knowledge Center 31.8.1 2026-04-09
    Knowledge Graph 7.1.2 2026-04-09
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.3.1 2026-04-09
    Notifications Email Agents 2.0.1 2026-04-09
    Now Assist Admin Console 9.0.5 2026-04-09
    Now Assist Agents for requestor 3.3.0 2026-04-09
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 4.1.3 2026-04-09
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.1.2 2026-04-09
    Now Assist for Accounts Payable Operations (APO) 7.1.0 2026-04-09
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 1.0.3 2026-04-09
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Configuration Management Database (CMDB) 3.2.1 2026-04-09
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for Creator 28.8.2 2026-04-09
    Now Assist for Customer Service Management (CSM) 12.1.2 2026-04-23
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.1.1 2026-04-09
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.1.0 2026-04-09
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.3.1 2026-04-09
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.3 2026-04-09
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.9 2026-04-09
    Now Assist for IT Service Management (ITSM) 13.2.0 2026-06-16
    Now Assist for Legal Service Delivery 1.6.5 2026-04-09
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.0.7 2026-04-09
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.1.0 2026-04-09
    Now Assist for Platform for Requestor 3.0.1 2026-03-12
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.5 2026-03-12
    Now Assist for Prompt Assistance 4.0.3 2026-04-09
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.0.7 2026-04-09
    Now Assist for Setup Core 1.0.6 2026-04-09
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.1.0 2026-04-09
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.1.0 2026-04-09
    Now Assist for Supplier Lifecycle Operations (SLO) 7.1.0 2026-04-09
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.1.2 2026-04-09
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.0 2026-04-09
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.1.3 2026-04-09
    Now Assist in Conversational Catalog Request 6.0.2 2026-03-12
    Now Assist in Document Intelligence 6.0.10 2026-04-09
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.8.0 2026-04-09
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 17.0.12 2026-04-09
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Skill Discovery and Execution 9.1.9 2026-04-09
    Now Assist Skill Kit 8.1.3 2026-04-09
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.1 2026-04-09
    Platform AI Agents and Skills 12.1.10 2026-05-29
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.1.1 2026-04-09
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.7 2025-12-11
    Screen Summarization 1.0.10 2026-04-09
    ServiceNow AI Lens 4.0.0 2026-03-12
    Summarization for Order Management 2.0.1 2026-03-12
    Summarization for Quote Management 1.1.0 2026-04-09
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.0.4 2026-03-12
    UI Generation 28.2.14 2026-01-23
    Universal Request AI agent collection 1.0.7 2026-04-09
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 28.9.20260709 - Zurich Patch 9

    Table 27. New or updated applications
    App name Version number Release notes
    AI agents and skills for Quote Management 3.0.1

    Initial version of Quote AI agent
    AI Agents for ACC 1.0.3

    Fixed the Error suggestions to return the message instead of label.
    AI Agents for Customer Success Management 2.7.2

    Updated rules and policies related to ACLs.

    Update order value Generative AI prompts for new 3P model versions
    AI Agents for Discovery 2.0.4

    Firewall rule task creation

    New

    A new agentic workflow that enables network and security teams to create firewall rule tasks in Palo Alto Networks Panorama using natural language. Compliance checks run automatically before tasks are created, reducing manual effort and helping teams maintain policy-compliant firewall changes.
    AI Agents for Domain Separation 1.0.5

    Initial release (First Iteration of the app) enabling end-to-end management of user domain visibility under domain separation.
    AI Agents for ITAM 4.1.0

    Introducing a new HAM Advanced SKU consolidating all HAM and AI capabilities under ServiceNow's AI Native SKU strategy (Foundation, Advanced, Prime tiers). Includes new per-tier plugins and runtime entitlement checks via sys_gen_ai_asset_subscription.
    AI Agents for Service Exchange Provider 1.0.12

    New: Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    AI Agents for Workplace Service Delivery 3.2.0
    • New: Introduced the Workplace Concierge AI agent for Workplace Visitor Management to automate visit creation and management via email, calendar invites, and Now Assist.
    • Changed: None
    • Fixed: None
    • Removed: None
    Chat Recommendation 1.6.3 Removed the 3p models-> gemini -3-flash, gpt-5-mini, claude-haiku-4.5
    Chat Summarization for Virtual Agent 1.10.5

    Changes for new 3P models for chat summarization
    Complaint Case AI Agents collection 1.4.3

    Fixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.
    Conversational subflows and actions 29.2.2 Changed
    • Updated buttons and AI icon
    • Changed to new condition builder for Advanced Rule view
    Custom App Record Summarization 29.1.2 Changed: Maintenance release
    DocIntel Vision AI Agent 1.0.2

    New: Video analysis now extracts spoken audio from video files, enabling spoken content to be analyzed alongside visual content

    Changed: Improved video processing performance, resulting in faster analysis response times
    Field Service Management AI agent collection 2.1.0

    New: Supported version for new AI Native SKU
    Group-Action Framework 6.1.3

    Security updates and updates to Remote code execution via "Run online job
    HR Talent AI Agent Collection 4.1.0

    Few minor fixes included in this version.
    IT Service Management AI agent collection 8.3.1 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.

    Fixed: Not applicable

    Removed: Not applicable
    IT Service Management AI voice agent collection 1.2.0

    Now Assist for ITSM release notes (Australia)

    • New
    • Changed
    • Fixed: Support for all LLM models supported by ServiceNow
    • Removed
    Manage Invoice Operations 1.0.2

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Manage Order Operations 1.0.4

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Mobile Builder AI 27.4.8

    Release notes

    New
    • The mobile card generation skill can be invoked through the ServiceNow MCP server.
    • Added the mobile_admin role access to the mobile card generation skill.
    Now Assist for App Engine 29.1.2 Changed: Maintenance release
    Now Assist for Automation Center 1.1.2

    Automation explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.

    For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.

    For setup and detailed procedure, see the Automation Center documentation.
    Now Assist for Complaint Case (CSM) 2.1.6

    Changed: No changes to features, version update only.
    Now Assist for CPQ 1.0.5

    Plugin names under Now Assist for CPQ were changed, but the parent container app (app-now-assist-for-cpq) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.
    Now Assist for Field Service Management (FSM) 9.1.0

    New: Supported version for new AI Native SKU
    Now Assist for Hardware Asset Management 4.1.0

    Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabilities included in their subscription.
    Now Assist for Impact 3.1.3 Minor Fixes
    1. Resolved an issue where Next Steps were not consistently rendering for users.
    2. Fixed an issue where the Now Assist button was incorrectly displayed for Now Assist for Impact application scripts and files.
    Now Assist for IT Service Management (ITSM) 14.3.1 Zurich family release notes New
    • AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.
    • Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration.
    • Device remediation from ITSM workflows (Intune and Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.
    • Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default).
    • Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.
    • Changed
      • Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.
      • Zscaler and SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.
      • Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.
      • Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry.
      • DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.
      • Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.
    Fixed Not applicable

    Removed Not applicable
    Now Assist for Purchase Order Management (POM) 1.1.0

    Now Assist for Purchase Order Management includes prebuilt AI agents that automate purchase order creation from emails, and analyze delivery gaps to identify and implement mitigation strategies, helping reduce resolution times and enhance customer satisfaction.
    Now Assist for Sales and Order Management for Telecommunications 2.0.7

    New

    - Voice AI Agent for Move order capture

    - Fallout creation AI Agent.
    Now Assist for Sales Force Automation (SFA) 1.1.1

    Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Service Exchange 1.0.12

    New: Added Automated onboarding flows that monitor the registration and summarize the audit results on the registration task.
    Now Assist for Software Asset Management (SAM) 7.0.0

    New features:

    Resolve SaaS connection errors - This feature enables diagnosing and resolving connection errors occurring in SaaS integrations within ServiceNow SAM, either at the validate connection step during initial setup or during the normal integration flow. Investigate root causes such as authentication failures, API endpoint changes, or credential expiry. It helps in providing actionable error details at the point of failure - whether during setup or live sync - reducing time spent on manual troubleshooting. Contract entitlement data extraction - Reduce manual effort by leveraging AI to automatically create entitlements in SAM by extracting licensing information from software contracts.
    Now Assist for Talent 1.7.0
    • Update subscription records for read policy
    • Minor issues fixed.
    Now Assist for Telecommunications 1.1.5

    Repackaging for SKU
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6

    Defect fix for Customer Success Management AI skills related to rules and polices around ACLs.
    Now Assist for Third-Party Risk Management 22.0.9 Changed: Updated the dependencies for this application.
    Now Assist in Virtual Agent Configurations 12.0.2

    Fixed: Live agent responses display in the appropriate pane. This is accomplished by linking a live profile to a valid user. PRB1996860
    OT Manager Foundation 3.3.1 New: Certified for Australia Patch 1
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    Summarization for Quote Management 1.1.0

    Plug-in change: Quote Management is now part of CPQ advanced

    All apps are a part of CPQ foundation
    Telecommunications Media and Technology AI agent collection 5.1.3

    New
    Zero Touch Service Desk 2.3.5

    This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management.

    Key features:

    1. Memory bank to give AI Specialists context of resolutions that lead to positive outcomes AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties.
    2. Consolidated feedback visibility Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.
    Table 28. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 3.2.6 2026-05-05
    AI Agent Advisor 1.0.2 2026-06-04
    AI Agents for ACC 1.0.3 2026-04-09
    AI Agents for AIOps 1.8.5 2026-05-05
    AI Agents for Customer Success Management 2.7.2 2026-04-09
    AI Agents for Discovery 2.0.4 2026-04-09
    AI Agents for Domain Separation 1.0.5 2026-04-09
    AI Agents for Employee Experience 2.3.0 2026-05-05
    AI Agents for Health and Safety 1.3.3 2026-06-16
    AI Agents for ITAM 4.1.0 2026-04-09
    AI agents for Observability 5.0.4 2026-03-12
    AI Agents for Service Exchange Provider 1.0.12 2026-04-09
    AI agents for SLO 1.0.7 2026-05-05
    AI Agents for Workplace Service Delivery 3.2.0 2026-04-09
    AI Control Tower for Now Assist 3.2.2 2026-05-05
    AI Data Explorer 4.1.5 2026-05-05
    AI Desktop Actions 3.0.1 2026-05-05
    AI Enhanced Recommended Actions 1.0.2 2026-05-05
    AI Experience Framework Skills 1.0.4 2026-05-05
    AI Search RAG 6.0.1 2026-03-12
    AI Websearch 4.0.0 2026-03-12
    AIOps LEAP 3.3.1 2026-05-15
    Alert Assist 3.9.1 2026-05-05
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.1.6 2026-05-05
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    Assist Order Management AI Agent 1.0.1 2026-03-12
    ATF troubleshooting agent 1.0.6 2026-03-12
    Build Agent Premium 1.2.6 2026-05-05
    Care Team Operations AI agent collection 2.0.1 2026-05-05
    Catalog Conversational Coverage 6.0.2 2026-05-05
    Chat Recommendation 1.6.3 2026-04-09
    Chat Summarization for Virtual Agent 1.10.5 2026-04-09
    Common AI Framework 1.0.1 2026-06-16
    Conversation Evaluator 3.0.4 2026-06-16
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 3.0.0 2026-03-12
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 8.0.1 2026-05-05
    Conversational subflows and actions 29.2.2 2026-04-09
    CTO Voice AI Agents 2.0.1 2026-05-05
    Custom App Record Summarization 29.1.2 2026-04-09
    Customer Service Management AI agent collection 5.1.5 2026-05-05
    Customer Service RMA AI Agents 1.0.2 2026-03-12
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 1.0.2 2026-04-09
    Document Intelligence for Contract Management Content Pack 1.4.1 2026-03-12
    Dynamic Guidance 28.3.2 2026-06-16
    Employee Slate for Now Assist 1.0.2 2026-05-05
    External content connectors - Now assist agent 1.0.6 2026-05-21
    Field Service Management AI agent collection 2.1.0 2026-04-09
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 29.1.3 2026-03-12
    Flow Generation 28.3.3 2026-03-12
    Flow Summarization 28.3.4 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 13.2.2 2026-05-05
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 22.0.3 2026-03-12
    GRC Shared GenAI 22.2.0 2026-05-05
    HCLS - Advanced 2.0.1 2026-05-05
    HCLS - Prime 2.0.1 2026-05-05
    HR Service Delivery AI agent collection 6.1.3 2026-05-05
    HR Talent AI Agent Collection 4.1.0 2026-04-09
    HR Voice AI Agents 2.3.6 2026-06-16
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 3.0.0 2026-05-05
    IRM Compliance GenAI 22.2.0 2026-05-05
    IRM Risk GenAI 22.2.0 2026-05-05
    IT Service Management AI voice agent collection 1.2.0 2026-04-09
    ITOM AI Agents For Service Mapping 1.3.1 2026-05-05
    Knowledge Center 31.9.9 2026-05-05
    Knowledge Graph 7.2.1 2026-05-05
    List AI Experience 2.0.8 2026-03-12
    Manage Invoice Operations 1.0.2 2026-04-09
    Manage Order Operations 1.0.4 2026-04-09
    Manufacturing Commercial Operations AI agents collection 2.0.2 2026-03-12
    Metadata Search 1.0.11 2026-05-05
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.11.1 2026-05-21
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.8 2026-04-09
    Model Context Protocol Client 2.1.0 2026-03-12
    Model Context Protocol Server 1.4.2 2026-05-05
    Notifications Email Agents 2.0.4 2026-05-05
    Now Assist Admin Console 9.1.9 2026-07-02
    Now Assist Agents for requestor 3.4.1 2026-05-05
    Now Assist AI Agents 7.2.12 2026-06-16
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 30.0.6 2026-05-05
    Now Assist Analytics 4.1.7 2026-05-05
    Now Assist Center 3.0.5 2026-05-05
    Now Assist context menu 3.5.1 2026-05-05
    Now Assist Data Kit 7.2.3 2026-05-05
    Now Assist for Accounts Payable Operations (APO) 7.2.1 2026-05-05
    Now Assist for App Engine 29.1.2 2026-04-09
    Now Assist for Automation Center 1.1.2 2026-04-09
    Now Assist for Care Team Operations 2.0.1 2026-05-05
    Now Assist for code generation 28.5.23 2026-06-16
    Now Assist for Collaborative Work Management (CWM) 5.0.1 2026-03-12
    Now Assist for Configuration Management Database (CMDB) 3.6.0 2026-05-05
    Now Assist for Contract Analysis 1.0.8 2026-05-05
    Now Assist for Creator 28.9.2 2026-05-05
    Now Assist for Customer Service Management (CSM) 12.2.0 2026-05-05
    Now Assist for Digital End-user Experience (DEX) 4.3.0 2026-06-16
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 4.2.0 2026-05-05
    Now Assist for Enterprise Architecture (EA) 7.1.0 2026-03-12
    Now Assist for Field Service Management (FSM) 9.1.0 2026-04-09
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 6.2.1 2026-05-05
    Now Assist for Hardware Asset Management 4.1.0 2026-04-09
    Now Assist for Health and Safety 1.4.1 2026-06-16
    Now Assist for HLA 1.0.1 2026-03-12
    Now Assist for HR Service Delivery (HRSD) 13.1.5 2026-05-05
    Now Assist for Impact 3.1.3 2026-04-09
    Now Assist for IRM 22.2.0 2026-05-05
    Now Assist for IT Operations Management (ITOM) 2.6.12 2026-05-05
    Now Assist for Legal Service Delivery 1.7.7 2026-05-05
    Now Assist for Manufacturing Commercial Operations (MCO) 2.0.1 2026-03-12
    Now Assist for Operational Sustainability 22.0.2 2026-03-12
    Now Assist for Order Management 2.1.0 2026-05-05
    Now Assist for OTSM 3.1.2 2026-03-12
    Now Assist for Platform 11.2.0 2026-05-05
    Now Assist for Platform for Requestor 3.1.0 2026-05-05
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 22.2.0 2026-05-05
    Now Assist for Process Mining 2.6.8 2026-05-05
    Now Assist for Prompt Assistance 4.1.4 2026-05-05
    Now Assist for Public Sector Digital Services (PSDS) 2.0.3 2026-03-12
    Now Assist for Purchase Order Management (POM) 1.1.0 2026-04-09
    Now Assist for RPA Hub 5.0.4 2026-03-12
    Now Assist for RSM 1.3.0 2026-03-12
    Now Assist for Sales and Order Management for Telecommunications 2.0.7 2026-04-09
    Now Assist for Sales Force Automation (SFA) 1.1.1 2026-04-09
    Now Assist for Security Incident Response (SIR) 4.3.1 2026-03-12
    Now Assist for Security Incident Response integrations 1.1.1 2026-01-20
    Now Assist for Service Exchange 1.0.12 2026-04-09
    Now Assist for Setup 2.1.2 2026-05-05
    Now Assist for Setup Core 1.1.2 2026-05-05
    Now Assist for Software Asset Management (SAM) 7.0.0 2026-04-09
    Now Assist for Sourcing and Procurement Operations (SPO) 9.2.2 2026-05-05
    Now Assist for Spoke Generation 1.5.10 2025-12-11
    Now Assist for Strategic Portfolio Management (SPM) 9.4.0 2026-05-05
    Now Assist for Supplier Lifecycle Operations (SLO) 7.2.2 2026-05-05
    Now Assist for Talent 1.7.0 2026-04-09
    Now Assist for Telecommunications 1.1.5 2026-04-09
    Now Assist for Telecommunications, Media and Technology (TMT) 6.0.6 2026-04-09
    Now Assist for Third-Party Risk Management 22.0.9 2026-04-09
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 4.2.3 2026-05-05
    Now Assist for Vulnerability Response 5.0.0 2026-06-16
    Now Assist for Workplace Service Delivery (WSD) 1.1.8 2026-03-12
    Now Assist for Zero Copy Connector 2.0.0 2026-05-05
    Now Assist in AI Search 16.1.4 2026-05-29
    Now Assist in Catalog Builder 7.1.2 2026-05-05
    Now Assist in Catalog item forms 1.3.2 2026-05-05
    Now Assist in Contract Management 2.1.10 2026-05-05
    Now Assist in Conversational Catalog Request 7.0.2 2026-05-05
    Now Assist in Document Intelligence 6.0.12 2026-05-05
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 30.9.2 2026-05-05
    Now Assist in Standard Ticket Page 1.0.9 2026-05-05
    Now Assist in Virtual Agent 18.0.13 2026-06-04
    Now Assist in Virtual Agent Configurations 12.0.2 2026-04-09
    Now Assist Platform Skills 2.4.3 2026-03-12
    Now Assist Service Quality 1.0.3 2026-06-25
    Now Assist Skill Discovery and Execution 10.0.4 2026-05-05
    Now Assist Skill Kit 8.2.9 2026-05-05
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    OT Manager Foundation 3.3.1 2026-04-09
    Platform AI Agents and Skills 12.2.7 2026-05-05
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 5.2.0 2026-05-05
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 22.0.1 2026-03-12
    RSM AI agent collection 1.3.0 2026-03-12
    Sales Development AI Agents 1.0.9 2026-05-05
    Screen Summarization 1.1.11 2026-05-05
    ServiceNow AI Lens 5.0.0 2026-05-05
    Summarization for Order Management 2.1.0 2026-05-05
    Summarization for Quote Management 1.1.0 2026-04-09
    Task Plan Template AI Agents 1.0.0 2026-06-16
    Telecommunications Media and Technology AI agent collection 5.1.3 2026-04-09
    Test Generation 5.0.2 2026-03-12
    Theme Builder AI 1.1.0 2026-05-05
    UI Generation 28.2.14 2026-01-23
    Universal Request AI agent collection 1.0.9 2026-06-16
    Voice input for Now Assist 1.3.13 2025-12-11
    Workflow Data Fabric Hub 2.2.1 2026-01-20

    Suite version 29.0.20260709 - Australia Patch 0

    Table 29. New or updated applications
    App name Version number Release notes
    Group-Action Framework 5.0.6

    Fixed

    Security updates and updates to Remote code execution via "Run online job and resolve access restrictions on GAF truncation strategy
    Knowledge Graph 6.0.7
    • First Release of Enterprise Graph
    • Added aggregate query support.
    • Description generation and 3P support for description generation
    • Support for external WDF data
    • Fix for circular dependency in UIB page issue
    Now Assist for CSM Major Issue Management 1.1.0

    Changed:

    • Major Case/Major Case Candidate worknotes - Display the similar case numbers or suggested case numbers with hyperlinks.
    • Internal code updates with no impact to existing functionality or user-facing behavior.
    Now Assist for Digital End-user Experience (DEX) 4.1.2
    • Highlights:
      • Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
      • Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
      • Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
    • New:
      • Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
      • Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
      • Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
    • Changed: Appsee Page Load Tracking: The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.
    ServiceNow Otto for Conversational Spokes 1.1.1

    Rebranding from Now Assist to ServiceNow Otto
    ServiceNow Otto for Integration Hub 2.3.1

    Changed: Name change from Now assist to ServiceNow Otto
    SOM for Manufacturing Advanced 1.2.0
    SOM for Manufacturing Prime 1.2.0
    Table 30. Application versions carried forward (no changes)
    App name Version number Last updated
    @servicenow/sn-ai-engagement-experience 2.1.4 2026-01-20
    Agentic Desktop 1.0.0 2025-12-11
    AI Agents for ACC 1.0.0 2025-12-11
    AI Agents for AIOps 1.5.2 2025-12-11
    AI Agents for Customer Success Management 2.6.6 2026-01-20
    AI Agents for Discovery 1.0.2 2025-12-11
    AI Agents for Employee Experience 2.0.3 2025-12-11
    AI Agents for Health and Safety 1.2.0 2026-01-20
    AI Agents for ITAM 3.0.1 2025-12-11
    AI agents for Observability 3.1.3 2025-12-11
    AI Agents for Service Exchange Provider 1.0.5 2026-02-05
    AI Agents for Workplace Service Delivery 3.0.3 2025-12-11
    AI Control Tower for Now Assist 2.0.1 2025-12-11
    AI Data Explorer 3.0.14 2026-03-12
    AI Search RAG 5.0.8 2026-01-20
    AI Websearch 3.0.5 2026-01-20
    AIOps LEAP 2.3.2 2025-12-11
    Alert Assist 3.5.2 2025-12-11
    Amazon Bedrock Spoke 1.4.0 2026-03-12
    Analytics Generation 4.0.3 2025-12-11
    App Generation 28.3.11 2025-12-11
    App Summary 28.2.6 2025-12-11
    ATF troubleshooting agent 1.0.3 2025-12-11
    Build Agent Premium 1.0.14 2026-03-12
    Catalog Conversational Coverage 5.2.5 2025-12-11
    Chat Recommendation 1.5.4 2025-12-11
    Chat Summarization for Virtual Agent 1.8.15 2025-12-11
    Complaint Case AI Agents collection 1.4.1 2026-06-16
    Conversation Evaluator 2.0.5 2026-01-20
    Conversation Improvement themes 1.0.8 2026-05-05
    Conversation Insights 2.0.2 2025-12-11
    Conversational Help 2.0.3 2026-03-12
    Conversational Studio 6.0.6 2025-12-11
    Conversational subflows and actions 28.2.7 2026-01-06
    Custom App Record Summarization 28.2.11 2025-12-11
    Customer Service Management AI agent collection 4.0.0 2025-12-11
    Dashboard and visualization export 1.3.5 2026-01-20
    DocIntel Vision AI Agent 0.1.8 2025-12-11
    Document Intelligence for Contract Management Content Pack 1.3.1 2025-12-11
    Field Service Management AI agent collection 1.0.3 2025-12-11
    Financial Services Operations AI agent collection 3.0.3 2025-12-11
    Flow Designer GenAI 28.2.3 2025-12-11
    Flow Generation 29.0.4 2026-03-12
    Flow Summarization 29.0.3 2026-03-12
    Form data collector 2.0.0 2025-12-11
    Generative AI Controller 12.0.17 2026-03-12
    Google Gemini Spoke 1.6.0 2026-03-12
    GRC Common GenAI 21.1.8 2025-12-11
    GRC Shared GenAI 21.1.8 2025-12-11
    HR Service Delivery AI agent collection 5.0.9 2025-12-11
    HR Talent AI Agent Collection 3.0.0 2025-12-11
    HR Voice AI Agents 2.0.5 2025-12-11
    IBM watsonx Spoke 1.0.4 2025-01-30
    Insights Clustering Utils 1.0.5 2026-05-05
    IRM Compliance GenAI 21.1.6 2025-12-11
    IRM Risk GenAI 21.1.6 2025-12-11
    IT Service Management AI agent collection 5.0.3 2025-12-11
    IT Service Management AI voice agent collection 1.1.4 2025-12-11
    ITOM AI Agents For Service Mapping 1.2.5 2025-12-11
    Knowledge Center 31.0.8 2025-12-11
    Knowledge Graph 6.0.7 2026-04-09
    List AI Experience 1.1.14 2026-01-20
    Manage Order Operations 1.0.2 2025-12-11
    Manufacturing Commercial Operations AI agents collection 1.0.1 2025-12-11
    Microsoft Azure AI Speech Spoke 1.0.1 2025-06-05
    Microsoft Azure AI Spoke 1.0.3 2025-01-30
    Microsoft Azure OEM Translator Service Spoke 4.0.2 2025-07-10
    Microsoft Azure OpenAI Generative AI Spoke 3.9.0 2026-03-12
    MID Guardian 1.0.4 2025-12-11
    Mobile Builder AI 27.4.7 2025-12-11
    Model Context Protocol Client 1.2.4 2025-12-11
    Model Context Protocol Server 1.1.3 2026-01-22
    Notifications Email Agents 1.0.7 2025-12-11
    Now Assist Admin Console 7.0.19 2026-02-05
    Now Assist Agents for requestor 3.0.9 2026-01-20
    Now Assist AI Agents 6.0.25 2026-03-19
    Now Assist AI Helper - Galileo Inside 2.1.2 2025-10-16
    Now Assist AI web agent 29.0.7 2025-12-11
    Now Assist Analytics 3.0.5 2025-12-11
    Now Assist context menu 3.1.1 2026-01-22
    Now Assist Data Kit 6.0.8 2026-01-20
    Now Assist for Accounts Payable Operations (APO) 6.0.2 2026-03-12
    Now Assist for Advanced Work Assignment (AWA) 1.0.3 2026-06-16
    Now Assist for App Engine 28.2.7 2025-12-11
    Now Assist for code generation 28.5.13 2026-03-12
    Now Assist for Collaborative Work Management (CWM) 4.0.1 2025-12-11
    Now Assist for Complaint Case (CSM) 1.0.3 2026-02-05
    Now Assist for Configuration Management Database (CMDB) 2.5.2 2025-12-11
    Now Assist for Creator 29.0.1 2026-03-12
    Now Assist for Customer Service Management (CSM) 11.0.3 2025-12-11
    Now Assist for Digital End-user Experience (DEX) 4.1.2 2026-04-09
    Now Assist for Employee Center Pro 1.1.9 2025-12-11
    Now Assist for Employee Experience 3.0.10 2025-12-11
    Now Assist for Enterprise Architecture (EA) 7.0.3 2026-01-20
    Now Assist for Environmental, Social, and Governance (ESG) 21.1.6 2025-12-11
    Now Assist for Field Service Management (FSM) 8.0.5 2025-12-11
    Now Assist for Financial Services Operations (FSO) 2.0.5 2026-01-20
    Now Assist for FSC Common 5.0.0 2025-12-11
    Now Assist for Hardware Asset Management 3.0.1 2025-12-11
    Now Assist for Health and Safety 1.2.0 2026-01-20
    Now Assist for HR Service Delivery (HRSD) 12.0.7 2025-12-11
    Now Assist for Impact 2.0.18 2025-12-11
    Now Assist for IRM 21.1.6 2025-12-11
    Now Assist for IT Operations Management (ITOM) 2.4.5 2025-12-11
    Now Assist for IT Service Management (ITSM) 12.0.6 2025-12-11
    Now Assist for Legal Service Delivery 1.5.6 2026-01-20
    Now Assist for Manufacturing Commercial Operations (MCO) 1.0.1 2025-12-11
    Now Assist for Order Management 1.0.1 2026-01-20
    Now Assist for Platform 10.0.3 2025-12-11
    Now Assist for Platform for Requestor 2.0.6 2025-12-11
    Now Assist for Playbook 28.0.1 2025-12-11
    Now Assist for Privacy Management 21.1.4 2025-12-11
    Now Assist for Process Mining 3.0.6 2026-03-12
    Now Assist for Prompt Assistance 2.0.7 2026-01-20
    Now Assist for Public Sector Digital Services (PSDS) 1.2.4 2025-12-11
    Now Assist for RPA Hub 5.0.2 2025-12-11
    Now Assist for RSM 1.2.0 2025-12-11
    Now Assist for Sales and Order Management (SOM) 1.0.6 2026-01-20
    Now Assist for Sales and Order Management for Telecommunications 1.0.2 2026-01-20
    Now Assist for Security Incident Response (SIR) 4.2.1 2026-01-20
    Now Assist for Security Incident Response integrations 1.2.1 2026-06-16
    Now Assist for Service Exchange 1.0.5 2026-02-05
    Now Assist for Software Asset Management (SAM) 6.1.1 2026-03-12
    Now Assist for Sourcing and Procurement Operations (SPO) 8.0.0 2025-12-11
    Now Assist for Spoke Generation 1.6.1 2026-06-16
    Now Assist for Strategic Portfolio Management (SPM) 8.0.0 2025-12-11
    Now Assist for Supplier Lifecycle Operations (SLO) 6.0.2 2025-12-24
    Now Assist for Talent 1.5.1 2025-12-11
    Now Assist for Telecommunications, Media and Technology (TMT) 5.1.9 2026-02-05
    Now Assist for Third-Party Risk Management 21.1.5 2025-12-11
    Now Assist for Vault 1.0.4 2026-03-12
    Now Assist for Voice 2.0.9 2025-12-11
    Now Assist for Vulnerability Response 4.0.0 2026-01-20
    Now Assist for WDF 2.0.3 2026-03-12
    Now Assist for Workplace Service Delivery (WSD) 1.1.5 2025-12-11
    Now Assist for Zero Copy Connector 1.0.9 2025-12-11
    Now Assist in AI Search 15.3.0 2026-02-05
    Now Assist in Catalog Builder 6.0.7 2026-01-20
    Now Assist in Catalog item forms 1.2.5 2025-12-11
    Now Assist in Contract Management 2.0.5 2025-12-11
    Now Assist in Conversational Catalog Request 5.2.23 2026-01-20
    Now Assist in Document Intelligence 5.0.10 2026-04-02
    Now Assist in Document Management 2.0.5 2025-12-11
    Now Assist in Knowledge Management 29.4.11 2025-12-11
    Now Assist in Standard Ticket Page 1.0.6 2025-12-11
    Now Assist in Virtual Agent 13.0.12 2025-12-31
    Now Assist in Virtual Agent Configurations 8.0.7 2025-12-11
    Now Assist Platform Skills 2.3.2 2025-12-11
    Now Assist Skill Discovery and Execution 8.0.13 2025-12-11
    Now Assist Skill Kit 7.0.14 2026-03-03
    Now Assist Troubleshooting 4.0.2 2025-07-31
    OpenAI Generative AI Spoke 3.4.0 2025-07-31
    Platform AI Agents and Skills 11.5.6 2026-02-12
    prompt-management 1.0.11 2026-03-12
    Public Sector Digital Services AI Agent Collection 1.0.10 2025-12-11
    Query Generation 4.0.6 2026-03-12
    RAG for code generation 1.1.8 2026-03-12
    Recommendation template 21.1.3 2025-12-11
    RSM AI agent collection 1.2.0 2025-12-11
    Sales Development AI Agents 1.0.7 2025-12-11
    ServiceNow AI Lens 3.0.1 2025-12-11
    Summarization for Order Management 1.0.2 2025-12-11
    Telecommunications Media and Technology AI agent collection 4.0.5 2026-01-20
    Test Generation 4.0.11 2025-12-11
    UI Generation 29.1.2 2026-03-12
    Voice input for Now Assist 1.3.13 2025-12-11
    Zero Copy Connector Hub 3.0.1 2026-03-12