Supplier Common Architecture release notes

  • Release version: Store
  • Updated July 9, 2026
  • 6 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Supplier Common Architecture release notes

    The Supplier Common Architecture application on the ServiceNow Store centralizes supplier-related data and streamlines collaboration between employees and suppliers. It supports sourcing, procurement, supplier issue resolution, and supplier engagement through a unified platform. The application evolves regularly with new features, security improvements, and fixes to enhance usability and supplier management efficiency.

    Show full answer Show less

    Key Features and Enhancements

    • Supplier Collaboration Portal: Enables suppliers to raise requests, complete assessments, and manage document uploads with automated task creation and escalation for overdue items.
    • Document Management: Time-bound document monitoring with configurable lead times, grace periods, and reminder frequencies to reduce manual oversight of renewals (available in Australia and Yokohama releases).
    • Supplier Performance Assessment: Integration with the Smart Assessment Engine allows bulk distribution of assessment templates via segmentation rules, supporting both internal stakeholders and supplier self-service completion.
    • Email-Driven Task Completion: Suppliers can complete tasks directly via email, including marking tasks complete and accessing shared links, with centralized email tabs for communication tracking and summarization.
    • Access Controls and Security: Ongoing improvements to access controls ensure better security and data privacy, such as fixing issues where suppliers could access others’ payment information.
    • Supplier Contact and Case Management: Provides effortless access to supplier contacts across multiple suppliers with single sign-on, centralizing case and task tracking to enhance efficiency.
    • Segmentation Rules: Allows admins to create and schedule segmentation rule executions with custom scripting to tailor supplier assessments and communications.
    • Validation Enhancements: Added validations for existing suppliers including address, banking, and sanctions checks to ensure data accuracy and compliance.

    Notable Fixes

    • Resolved issues with supplier requests properly transitioning to the "New" state when raised via the Supplier Collaboration Portal.
    • Fixed contact invitation processes from workspace and portal interfaces.
    • Addressed catalog item visibility issues during supplier task creation for form completion actions.
    • Corrected UI translation errors for multi-language support.
    • Improved playbook usability by fixing fields and button visibility across supplier onboarding and case management workflows.

    Practical Impact for ServiceNow Customers

    Customers leveraging the Supplier Common Architecture can expect enhanced supplier engagement capabilities that reduce manual processes and improve collaboration efficiency. The application’s document management features help ensure compliance with document expiration requirements, while performance assessments at scale enable better supplier evaluation and relationship management. Security and data privacy improvements protect sensitive supplier information. Centralized communication tools and email-driven workflows simplify supplier interactions and task completion, supporting streamlined supplier lifecycle management.

    Version history for the Supplier Common Architecture on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.0.6 - July 2026 (Australia)
    • Fixed:
      • Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the "New" state.
      • Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed.
      • Default supplier catalog item shows list of suppliers.
      • Supplier filtering conditions accepted in document configs validated.
      • Resolved catalog item visibility issue while creating a supplier task of action type- "Complete a form".
    Version 8.0.6 - July 2026 (Zurich)
    • Fixed:
      • Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the "New" state.
      • Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed.
      • Default supplier catalog item shows list of suppliers.
      • Supplier filtering conditions accepted in document configs validated.
      • Resolved catalog item visibility issue while creating supplier task of action type- "Complete a form".
    Version 5.9.7 - July 2026 (Yokohama)
    • Fixed:
      • Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the "New" state.
      • Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed.
      • Default supplier catalog item shows list of suppliers.
      • Supplier filtering conditions accepted in document configs validated.
      • Resolved catalog item visibility issue while creating supplier task of action type- "Complete a form".
    Version 11.0.0 - June 2026 (Australia)
    • Fixed:
      • Improved access controls for better security.
      • Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
    Version 8.0.0 - June 2026 (Zurich)
    • Fixed:
      • Improved access controls for better security.
      • Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
    Version 5.9.3 - June 2026
    • Fixed:
      • Improved access controls for better security.
      • Fixed translation of user interface text to ensure accurate display of product capabilities across multiple languages, resolving issues reported.
    Version 7.0.0 - March 2026
    • New:
      • Monitor and enforce time-bound documents from suppliers.
        • Provides escalation pathways if document upload tasks are not completed.
        • Enables admins to configure document lead time, grace period, and reminder frequency.
        • Supplier managers or contacts can fill the expiry date while uploading documents. Based on this, automated upload document tasks are created (Supported only in the Australia release).
        • Ensures seamless management of documents with expiration dates and reduces manual oversight on renewals.
      • Assess supplier performance at scale powered by the Smart Assessment Engine application.
        • Bulk distribution via segmentation rules: Associate assessment templates with supplier segments to survey hundreds of suppliers at once, replacing manual one-off outreach.
        • Internal stakeholder completion: Sourcing and procurement teams complete assessments in the Source-to-Pay Workspace, keeping evaluations centralized and auditable.
        • Supplier self-service completion: Supplier contacts complete their assessments through the Supplier Collaboration Portal.
      • Email-driven capabilities to simplify supplier interactions and centralize communication.
        • Email-based task completion: Suppliers can directly complete tasks via email, such as marking tasks complete, playing videos, and accessing shared links.
        • Centralized email tab: Email tab at supplier, case, and task levels to view all communications in one place.
        • Email summarization: Summarization within emails provides quick and clear context for users (for tasks and cases).
    Version 5.6.0 - March 2026 (Yokohama)
    • New:
      • Monitor and enforce time-bound documents from suppliers by:
        • Providing escalation pathways if document upload tasks are not completed.
        • Enabling admins to configure document lead time, grace period, and reminder frequency.
        • Ensures seamless management of documents with expiration dates and reduces manual oversight on renewals.
      • Assess supplier performance at scale powered by the Smart Assessment Engine application.
        • Bulk distribution via segmentation rules: Associate assessment templates with supplier segments to survey hundreds of suppliers at once, replacing manual one-off outreach.
        • Internal stakeholder completion: Sourcing and procurement teams complete assessments in the Source-to-Pay Workspace, keeping evaluations centralized and auditable.
        • Supplier self-service completion: Supplier contacts complete their assessments through the Supplier Collaboration Portal.
      • Email-driven capabilities to simplify supplier interactions and centralize communication.
        • Email-based task completion: Suppliers can directly complete tasks via email, such as marking tasks complete, playing videos, and accessing shared links.
        • Centralized email tab: Email tab at supplier, case, and task levels to view all communications in one place.
        • Email summarization: Summarization within emails provides quick and clear context for users (for tasks and cases).
    Version 5.0.2 - September 2025
    • Fixed: Minor fixes
    • Features:
      • The Supplier Common Architecture application enables employees to collaborate with suppliers by:
        • Having a single repository for all supplier-related data.
        • Simplify and streamline the way employees engage with suppliers to request help in sourcing, procuring goods and services, or assisting suppliers with issues.
        • Suggest and guide employees to correct suppliers.
    Version 4.2.2 - September 2025 (Yokohama)
    • Fixed: Minor fixes
    • Features:
      • The Supplier Common Architecture application enables employees to collaborate with suppliers by:
        • Having a single repository for all supplier-related data.
        • Simplify and streamline the way employees engage with suppliers to request help in sourcing, procuring goods and services, or assisting suppliers with issues.
        • Suggest and guide employees to correct suppliers.
    Version 5.0.1 - August 2025
    • New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.
    • Fixed: Minor fixes
    Version 4.2.0 - May 2025
    Minor fixes.
    Version 4.1.0 - March 2025
    Minor fixes.
    Version 3.0.0 - December 2024
    • Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials
    • Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform
    Version 2.9.0 - November 2024
    • New:
      • Implementation of segmentation rule table.
      • Customisation of segmentation rule actions with custom scripts.
      • Scheduled jobs which executes segmentation rule based on frequency.
    Version 2.8.2 - September 2024 (Washington DC)
    • Fixed:
      • The issue where the supplier contact could read the payment information of other suppliers has been fixed.
      • The activity definition missing error seen in the Supplier onboarding playbook has been resolved.
      • The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.
    Version 2.4.8 - September 2024 (Vancouver)
    Fixed: The issue where the supplier contact could read the payment information of other suppliers has been fixed.
    Version 2.8.1 - August 2024
    Minor fixes.
    Version 2.6.9 - July 2024
    • Fixed:
      • The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.
      • The Close notes field is now rendered properly in the Case playbook for all case types.
      • Fixed issue related to the Skip button being unresponsive or not visible in playbooks.
    Version 2.6.7 - June 2024
    • Fixed:
      • You no longer receive an error when creating a task of action type Survey.
      • After upgrading to the Washington DC release from prior releases, the Action description field data is now copied to the Description field for supplier tasks.
      • The Sign document supplier task is now marked as Closed complete in the Source-to-Pay Workspace after you complete the document task in the Supplier Collaboration Portal.
    Version 2.6.2 - May 2024
    Minor fixes.
    Version 2.5.0 - February 2024
    Minor fixes.
    Version 2.4.2 - November 2023
    Minor fixes.
    Version 2.3.3 - August 2023
    Minor fixes.
    Version 2.2.1 - May 2023
    Changed: Renamed this application to Supplier Common Architecture. This application was formerly named Supplier Common.
    Version 2.0.1 - February 2023

    The ServiceNow Supplier Common Architecture application enables employees to engage and collaborate with suppliers anytime, anywhere.