Software Asset Management AI Advanced release notes

  • Release version: Store
  • Updated July 9, 2026
  • 1 minute to read

    • Version history for the ServiceNow® Software Asset Management AI Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.1.0 - July 2026
    Starting this version, features that rely on Now Assist for SAM use alternate third-party LLMs selected per use case, rather than the default Now LLM.
    Version 2.0.1 - June 2026
    New feature: Entitlement creation error handling - This feature uses AI to suggest resolutions when users upload the standard Excel import template for entitlement creation.
    Version 1.0.4 - April 2026
    • Plugin for AI features for Software Asset Management AI Advanced (SAM AI Advanced).
    • SAM Advanced is ServiceNow's software asset management product for organizations that want AI built into their day-to-day SAM operations. It includes everything in SAM Pro — plus AI capabilities.
    • This plugin has been introduced as part of the adoption of product tiers across ServiceNow product lines. This establishes a consistent approach to how AI capabilities are packaged, entitled, and delivered on the Now Platform.