Microsoft Exchange Online Spoke release notes

  • Release version: Store
  • Updated July 9, 2026
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    Summary of Microsoft Exchange Online Spoke release notes

    The Microsoft Exchange Online Spoke for ServiceNow IntegrationHub enables seamless bi-directional integration between ServiceNow and Microsoft Exchange Online. This allows customers to automate calendar and mail management tasks such as setting up meetings, sending emails, managing mailbox settings, and handling event subscriptions. The integration supports workflow automation via Flow Designer, enhancing collaboration by notifying users of meeting acceptances or declines and synchronizing calendar events.

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    Key Features

    • Automate creation, update, and deletion of calendar events and mailbox management including mailbox creation, deletion, and enabling.
    • Support for managing subscriptions for resource lifecycle and handling recurring calendar actions with full Exchange options.
    • Enhanced AI agent support for meeting scheduling and calendar management.
    • Security improvements including required ACLs and roles aligned with AI Security Directive guidelines.
    • Improved handling of date/time formats and reservation time formats to ensure accuracy in calendar views and event records.
    • Notification feature for admins in case of Exchange Online subscription renewal failures.
    • UI improvements such as actions on reservable sync configuration records and storage of online meeting links in event records.
    • Support for making calendar reservations without blocking Outlook calendars.

    Key Outcomes

    • Streamlined calendar and email management integrated within ServiceNow workflows, improving operational efficiency.
    • Reliable synchronization and handling of Exchange Online events and mailboxes, reducing manual administrative overhead.
    • Enhanced security and compliance through role-based access control and AI security guidelines.
    • Improved user experience with accurate date/time handling and seamless notifications on meeting statuses.
    • Flexibility to extend and customize integration through subflows and AI agents, enabling advanced meeting scheduling scenarios.
    • Timely updates and fixes ensure ongoing compatibility with Exchange Online service updates and customer needs.

    Important Notes for ServiceNow Customers

    • Use of this spoke requires a license for Integration Hub Professional or HR Service Delivery.
    • Refer to the ServiceNow Store listing for detailed system requirements and family compatibility.
    • Regular updates address security fixes, bug resolutions, and feature enhancements to optimize performance and integration reliability.

    Version history for the Integration Hub Microsoft Exchange Online Spoke on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.2 - July 2026
    Fixed: Defect to handle 4.x release changes
    Version 3.14.2 - July 2026
    Fixed: Size limiting issue fixed
    Version 4.0.0 - June 2026
    Fixed: Streamline ACLs
    Version 3.14.1 - June 2026
    Fixed: Retrieve Reservation time format issue.
    Version 3.13.0 - March 2026
    New: Enhance the recurring spoke action to support all exchange options.
    Version 3.12.0 - November 2025
    New: Modifications to support Meeting scheduler AI agent, added 2 subflows, and modified 1 action.
    Version 3.11.0 - September 2025
    Added required ACLs or Roles as per the AI Security Directive guidelines.
    Version 3.10.0 - August 2025
    • Fixed:
      • 1. Microsoft Exchange Online Spoke AI Agents - March Release : Agents Renaming and Output transformation strategy set to None.
      • 2. "Look up Calendar Views Stream - with Parent Alias" data stream action was broken for different date/time formats at system level other than default date format.
    Version 3.9.1 - May 2025
    Minor release with new AI agents.
    Version 3.8.0 - March 2025
    Minor release with new AI agents.
    Version 3.7.3 - December 2024
    Fixed: Date format support in Look up Calendar View Stream action.
    Version 3.7.2 - September 2024
    Fix for a deleted table that was getting referenced in flow.
    Version 3.7.1 - August 2024
    New: UI action on reservable sync configuration record and populating records.
    Version 3.6.5 - May 2024
    Security fix.
    Version 3.6.4 - February 2024
    Fixed for Start and End date for all day reservations are not set correctly in Events table.
    Version 3.6.3 - December 2023
    Fixed: Fix for Subflow "Delete Event Record" is randomly deleting other events.
    Version 3.6.1 - September 2023
    • Fixed:
      • To the Look up MailBox Flow action
      • The "sn_ex_online_spke.Microsoft Exchange Online Admin" is the only role which is required to access the 'sn_ex_online_spke_events' table
    Version 3.6.0 - August 2023
    Added feature to notify admin in case exchange online subscription renewal fails for unknown reasons.
    Version 3.5.1 - June 2023

    ATTENTION: Use of this product requires a license for either Integration Hub Professional or HR Service Delivery.

    ServiceNow, as the system of engagement, provides a one-stop-shop for customers to collaborate and communicate with their stakeholders more effectively. By using the Microsoft Exchange Online spoke, the ServiceNow application can now set up meetings and send emails to the customer's teammates or external parties easily. Combing with workflow automation in Flow Designer, this bi-directional integration can also notify the customers whether their meeting has been accepted or declined.

    When both ServiceNow and Microsoft Exchange Online do collaborations together, the possibilities are endless.

    Version 3.5.0 - May 2023
    • Added a new column to Events table to store the online meeting link
    • Fixed: Unable to delete events in spoke events table when override alias is enabled
    Version 3.4.0 - December 2022
    Added "Create or Update Subscriptions for Resources" sample subflow for manage subscription lifecycle
    Version 3.3.1 - September 2022
    Patch release of Microsoft Exchange Online Spoke for IntegrationHub. This version includes fixes to improve the installation performance of the spoke, intermittent issues (Error 429) in the flow for actions (Create Calendar Event, Create Subscriptions), and issues with Retry Policies.
    Version 3.3.0 - August 2022
    New: The minor release of Microsoft Exchange Online Spoke for IntegrationHub. This version adds the functionality to be able to make a reservation without blocking the outlook calendar.
    Version 3.2.3 - May 2022
    Changed: Patch release of Microsoft Exchange Online Spoke. This version increases the field length of Location column in sn_ex_online_spke_events table.
    Version 3.2.2 - April 2022
    New: Patch release for Microsoft Exchange Online Spoke. This version includes a missing dependency.
    Version 3.2.1 - February 2022
    Fixed: Fixed script to update field length for fields if the table already exists on the instance.
    Version 3.1.0 - December 2021
    • New: Minor release of Microsoft Exchange Online Spoke for IntegrationHub. This version adds 4 new actions - Create Mailbox, Delete Mailbox, Enable Mailbox, Look up Mailbox
    • Fixed: This version includes a fix for hardcoded secrets.
    Version 3.0.0 - September 2021
    New: Functionality to look up Out of Office Settings
    Version 2.0.2 - July 2021
    Changed: Patch Release of Microsoft Exchange Online Spoke for IntegrationHub. This version includes fixes to missing error messages in mail management.
    Version 1.3.0 - March 2021
    Minor release of Microsoft Exchange Online spoke for IntegrationHub. This version adds a new action 'Send Mail'.
    Version 1.2.0 - December 2020
    Minor release of Microsoft Exchange Online spoke for IntegrationHub. This version adds functionality related to Look Up Calendar View.
    Version 1.1.1 - November 2020
    Minor release of Microsoft Exchange Online spoke for Integration Hub.
    Version 2.5.0 - October 2019
    Provides actions to automate calendar and mail management in Microsoft Exchange Online.