Now Assist for CMDB release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read
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    Summary of Now Assist for CMDB Release Notes

    Now Assist for CMDB is a ServiceNow application that leverages AI-powered capabilities to enhance Configuration Management Database (CMDB) management. It supports CMDB administrators and owners in maintaining data accuracy, governance, and usability to drive key business outcomes. The application provides generative AI skills and agentic workflows that simplify complex CMDB tasks such as data health monitoring, CI creation, and impact analysis.

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    Key Features

    • AI-powered HAM Advisor Dashboard Summarization (v4.0.0): Offers precise recommendations and insights to prepare the CMDB for Hardware Asset Management (HAM) business outcomes.
    • Impact Analysis (v4.0.0): Provides qualitative analysis of change and incident impacts by evaluating CI dependencies and topology semantics.
    • MCP Connectivity (v3.6.0): Integrates with Model Content Pack (MCP) endpoints to enhance CMDB search and CI creation workflows.
    • Keyword and IP Address Search (v3.2.1): Enables focused searches using keywords and IP addresses to efficiently locate CIs.
    • Agentic Workflows:
      • CMDB Governance: Assists with data governance and health by guiding admins and owners through essential steps.
      • Search CMDB: Simplifies complex search queries across multiple tables and relationships without requiring deep data model expertise.
      • Create Configuration Item: Ensures accurate and duplicate-free CI record creation with AI validation.
    • CI Attribute Insight (v3.0.2): Provides detailed CI attribute information within the CMDB workspace for better data understanding.
    • Template Preview for Remediation (v1.1.0): Allows users to preview the effects of remediation templates before applying them, aiding deduplication efforts.
    • Security and Performance Enhancements: Multiple releases include fixes to improve security, performance, and user experience.

    Key Outcomes

    • Improved CMDB Data Trust: AI-driven governance and validation workflows help maintain accurate, complete, and reliable CMDB data.
    • Efficient CMDB Usage: Enhanced search capabilities and CI insights reduce the need for deep technical knowledge, enabling quicker data access and decision-making.
    • Actionable Recommendations: The HAM advisor and impact analysis features provide clear guidance on maintaining CMDB readiness and understanding change impacts.
    • Streamlined CI Management: Automation and AI validation in CI creation reduce errors and duplication, improving data quality and operational efficiency.
    • Seamless Integration and Upgrades: Integration with MCP endpoints and continuous security updates ensure compatibility and robustness within the ServiceNow ecosystem.

    Additional Notes

    The CMDB MCP server has been deprecated within this plugin and is now available as a separate application, reflecting a modular approach to CMDB management tools. All skills and agentic workflows are enabled by default upon installation but can be managed via the Now Assist Admin Panel. Users should ensure they have the sncmdbadmin role to execute certain workflows.

    Version history for the Now Assist for CMDB application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.0 - July 2026
    • New:
      • AI-powered HAM advisor dashboard summarization:Leverage the summary section in HAM advisor dashboard to get precise recommendations and insights on what actions to take to get your CMDB ready to drive HAM business outcomes.
      • Impact Analysis:Get qualitative impact analysis for change and incident records associated with CIs. This capability looks at the dependencies of a CI, takes the semantics of the topology into account, and provides details on severity of the impact on connected CIs.
    • Fixed:
      • The broken "click here" link in the Search CMDB AI Agent panel has been resolved. The link now provides correct results.
      • Security fixes
    • Removed: CMDB MCP server is no longer available via this plugin and has been deprecated. All registry records are now marked as inactive. The ServiceNow CMDB MCP and Visibility Server is now available as a separate application.
    Version 3.8.0 - June 2026
    Fixed: Security fixes
    Version 3.6.0 - May 2026
    • New: MCP connectivity: The Search CMDB and Create configuration item agentic workflows now expose MCP endpoints, enabling agentic tool integration.
    • Changed: 3P (third-party) Model support updates.
    Version 2.5.4 - May 2026
    Fixed: Fixed dependency issue that caused upgrade issues on Yokohama patch 11 (YP11).
    Version 3.2.1 - April 2026
    • New: The 'Keyword Search' capability now supports focused IP address search of CMDB data. Users can enter IP addresses directly to find all CIs associated with those addresses.
    • Fixed: Defect fixes related to 3P model (third-party model provider) support.
    Version 3.0.2 - March 2026
    New: Get detailed information about any CI attribute while creating a CI or while viewing a CI form in the CMDB workspace. ServiceNow product documentation provides the information.
    Version 2.5.3 - January 2026
    • Fixed:
      • Performance fixes for 'Search CMDB'
      • Security fixes
    Version 2.5.2 - December 2025
    • Changed:
      • All skills and agentic workflows are now enabled by default when the plugin is installed.
      • Admins can turn them off using the Now Assist Admin Panel.
    • Fixed:
      • The sn_cmdb_admin role is required to execute the Create configuration item agentic workflow (PRB1961894)
      • Security fixes
    Version 2.4.1 - October 2025
    • Fixed:
      • Performance fixes
      • Bug fixes
    Version 1.3.0 - October 2025

    Fixed: Security fixes.

    Version 2.3.0 - September 2025
    Fixed: Security fixes.
    Version 2.2.1 - August 2025
    • New:
      • Improvements to the CMDB governance agentic workflow:
        • To help users understand the value of each step in the process, responses include richer context 
        • Performance improvements
      • Improvements to Search CMDB agentic workflow:
        • UX improvements to keyword search:
          • Users can now select the CI inline when multiple CIs are returned as matches
          • A summary of the CI now appears in the conversation
        • Performance improvements
      • Performance improvements to the CI creator agentic workflow
    Version 2.1.1 - August 2025
    Fixed: Bug fixes.
    Version 2.1.0 - May 2025
    • New:
      • Agentic Workflows
        • Provide advice on CMDB governance: Data admins and owners need help with the overwhelming task of data governance.​ This workflow supports admins and owners with data health and ongoing governance, as data models and integrations grow. The objective is to ensure that you trust you data for the evolving outcomes you want to achieve.
        • Search CMDB: Consumers of CMDB find it hard to get insights from CMDB data without having a deep knowledge of the data model.​ This team of agents tackles different types of CMDB search queries including keyword searches, single table searches with dot walks, and multi-table searches involving relationship navigation.
        • Create Configuration Item: This workflow can help in scenarios where a CMDB editor has to manually create a CI record correctly with the right set of attributes. The IRE application processes each prospective CI to ensure that the CI record is complete, correct, and is not a duplicate.
    Version 2.0.0 - March 2025
    New: An OOB agent built using Agentic AI framework, which given a CI guid looks up a CI and generates the summary for that CI. This agent can now be leveraged in any use cases which involve looking up a CI and getting concise information about that CI.
    Version 1.1.0 - February 2025
    New: Select Review existing templates and then follow the suggestions to preview the results of applying a remediation template. Now Assist generates a preview of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process.
    Version 1.0.3 - November 2024
    CMDB is ServiceNow's system of record, pivotal to driving a host of business outcomes. CMDB admins and owners ingest and manage the data within the CMDB. Now Assist for Configuration Management Database (CMDB) provides Generative AI powered skills that are built to help CMDB owners and admins do their work more seamlessly.