AI Data Explorer release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of AI Data Explorer release notes

    AI Data Explorer is an AI-powered tool within the ServiceNow platform designed to enable business users to explore data intuitively using natural language, document findings, collaborate on insights, and make data-informed decisions efficiently. It supports a wide variety of data sources, including CMDB tables, workflow data fabric, database views, and more, enhancing analytics capabilities beyond traditional data visualization.

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    Key Features

    • Natural Language Querying: Users can ask questions in natural language and receive documented insights with visualizations, making data exploration accessible without deep technical expertise.
    • Data Source Support: Supports analysis of data from secure scopes, CMDB tables with advanced filtering, workflow data fabric, and database views, enabling complex queries including multi-table joins and subqueries.
    • Enhanced Query Generation: Features improved filtering options such as global OR conditions, InstanceOf operator support, and filtering by syscreatedby/sysupdatedby fields.
    • Collaboration and Sharing: Enables real-time collaboration, sharing of explorations with defined view/edit rights, email notifications for tagging and sharing, and allows users to ask questions directly from data visualizations or lists.
    • Action Recommendations: Introduced a skill to generate instant action recommendations based on exploration goals and content, enhancing decision-making support.
    • Usability Improvements: Includes enhanced keyboard navigation for full control via keyboard, UI improvements, and modules for AI Data Explorer logs and workspace configuration for better administration and troubleshooting.
    • Insight Management: Allows editing or adding custom insights, summarizing explorations with AI assistance, and refining exploration texts (e.g., changing tone, shortening, elaborating) to improve documentation quality.
    • Dashboard Integration: Supports saving charts directly to dashboards and duplication of content and explorations for easier reuse and presentation.

    Benefits for ServiceNow Customers

    • Enables non-technical users to explore complex data sets and obtain actionable insights quickly without needing specialized query skills.
    • Supports secure data handling by accommodating data from secure scopes and enhancing governance.
    • Improves collaboration across teams through sharing features and notifications, fostering a data-driven culture.
    • Provides advanced analysis tools that go beyond simple data visualization, uncovering hidden insights to make decision-making more efficient.
    • Offers flexible administration with logging and configuration modules for better operational control and troubleshooting.

    Version history for the ServiceNow® AI Data Explorer application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 5.0.8 - June 2026
    • Improved keyboard navigation in explorations:
      • Navigate explorations fully via keyboard, including text and action buttons.
      • Move up/down buttons have been added under the drag-and-drop icon.
    • The data visualization sparkle icon is no longer shown for data sources in a non-supported secure scope.
    Version 4.1.5 - May 2026
    • Added support for exploration of data from secure scopes
    • Enhanced query generation capabilities such as:
      • Support for global OR conditions
      • Improved filtering on class field of CMDB tables (support for InstanceOf operator)
      • Added ability to filter by sys_created_by/sys_updated_by fields
      • Semantic segment tuning improvements (ability to disable specific segment types)
    • Administration enhancements:
      • Added module for AI Data Explorer logs (includes error and performance logs)
      • Added module for workspace configuration for AI Data Explorer
    Version 4.0.5 - March 2026
    • New: Action recommendations skill added - allows you to instantly generate action recommendation base on exploration goal and content.
    • Changed:
      • All AI Data explorer skills are enabled by default upon plugin activation. Customer can deactivate skills if required.
      • Minor usability and UI improvements
    Version 3.0.14 - March 2026
    • Added Compatibility with Australia release
      • AI Data Explorer application to allow users to ask questions in natural language and see them turned into documented insights and visualizations.
      • Easily edit or add your own insights and organize findings
      • Suggested and open prompt followup questions
      • Allow users to ask questions directly from the context of the application: any data visualization (Next Experience) or list (Next Experience  or CoreUI)
      • Allow users to share explorations with other users with view and edit rights
      • Real time collaboration
      • Email notifications when a user is tagged or has an exploration shared with them
      • Summarize explorations with help of AI
      • Refine texts in exploration with the help of AI (change tone, shorten, elaborate etc)
      • Advanced analysis options with record level analysis and extended analysis mode. New option bring you beyond just simple answers based in data visualization, and bringing to the user insights that are hidden in data to help make analysis more efficient.
      • Support more data sources:
        • Workflow data fabric: allows you analyse data that are not stored in ServiceNow instance
        • Database views: allow answer more complex questions that requires join of the tables
      • Allow save charts to a dashboard
      • Duplication of the content and explorations
      • Extended support for multi-table queries: related list conditions and subqueries
    Version 1.12.6 - January 2026
    AI Data Explorer is an AI-powered exploration tool that helps business users seamlessly explore data, document findings, and collaborate on insights to drive data-informed decisions more effectively.