Telecommunication Open APIs release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Telecommunication Open APIs Release Notes

    The Telecommunication Open APIs application on the ServiceNow Store provides a suite of TM Forum Open APIs designed to support catalog, ordering, inventory, party, quote, work order management, and more for telecom operations. These APIs enable ServiceNow customers to integrate and automate key telecom business processes following TM Forum standards, ensuring interoperability and streamlined digital service management.

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    Key Features

    • Comprehensive API Coverage: Includes TMF 620/633 (Catalog Management), TMF 622/641 (Order Management), TMF 637 (Product Inventory Management), TMF 648 (Quote Management), TMF 632 (Party Management), and TMF 697 (Work Order Management), supporting full lifecycle operations.
    • Enhanced Operations: Provides GET, LIST, POST, PATCH, and DELETE operations with support for complex characteristics, bundled offers, product offering pricing, and appointment management.
    • Security Improvements: Addressed security issues including SQL injection and unescaped JSON strings to ensure secure API usage.
    • Process Optimization: Includes logic improvements such as removal of approval steps for inflight orders when auto-approve is enabled, and refined cancellation logic.
    • Version and Data Handling Fixes: Improved response structures, correct version referencing, accurate mapping of recurring charges, and display value returns enhance data integrity and usability.

    What to Expect as a Result

    • Robust and standards-compliant API interfaces that streamline telecom service catalog, ordering, inventory, and operational workflows within ServiceNow.
    • Improved integration accuracy and reliability through fixed mappings and enhanced response structures.
    • Enhanced security posture for your telecom APIs, mitigating common vulnerabilities.
    • Greater automation and reduced manual intervention through support for auto-approval of orders and enriched order flows.
    • Ongoing updates aligned with TM Forum standards to ensure compliance and functional enhancements.

    Version history for the Telecommunication Open APIs application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.1.0 - June 2026
    • Changed:
      • TMF 637 - Fixed the Product Inventory Response Structure
      • TMF 622 - Fixed to Return Display Value Instead of Internal Value for Order Item Characteristic
    Version 7.0.0 - March 2026
    • Fixed:
      • Security fixes for sql injection, unescaped json string
      • Changed the Cancellation logic so that it should not be verifying versions.
    Version 6.1.0 - January 2026
    • Changed:
      • Support enrichment flow for orders created via Product and Service order API
      • Remove Approval step for Inflight Orders created via Product and Service ordering APIs if Auto Approve sys property is true=
    • Fixed:
      • Correct the mapping for Recurring Charges in TMF 622 which was incorrectly mapped.
      • Replace orderRelationship with serviceOrderItemRelationship in case of Service Order API which was incorrectly mapped.
    Version 6.0.9 - December 2025
    • Includes TM Forum Open APIs for catalog, ordering and inventory management. Key APIs include
      • TMF 620/633: Catalog Management- Enhanced the existing operations (GET, LIST, DELETE and PATCH) to support sending correct version
      • TMF 622/641: Order Management - Enhanced the existing POST and PATCH operations to support referencing the correct version
      • TMF 637: Product Inventory Management -  Support PATCH and DELETE operations for Product Inventory
      • TMF 648: Quote Management - Enhance POST, GET, PATCH and DELETE operations to support Quote with complex characteristics and associate the correct version
    Version 5.0.2 - August 2025
    • Below new APIs were added:
      • TMF 632 : Party Management API : Support of POST, GET, LIST, PATCH and DELETE for Party Entities
      • TMF 648 : Quote Management API : Support of POST, PATCH, GET, LIST and DELETE for Quotes
      • TMF 697 : Work Order Management API : Support of POST, PATCH , GET, LIST and DELETE for Work Orders
    • Below APIs were updated:
      • TMF 620/TMF622/TMF641/TMF 633 : Support for Complex Characteristics
    Version 4.1.0 - May 2025
    • Changed:
      • TMF 620: Improved the POST, PATCH, GET and LIST operations to for Bundled offers as well as supporting additional attributes (isSellable, relationship type, lifecycle status etc.)
      • TMF-622: Improved the POST, PATCH, GET and LIST operations to support Bundled Offers for Product Order
      • TMF-637: Improved the POST, PATCH, GET and LIST operations to support Bundled Offers for Product Inventory
    Version 4.0.0 - February 2025
    • Added the product offering price APIs to the product catalog open API.
    • GET: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    • LIST: api/sn_tmf_api/catalogmanagement/productOfferingPrice
    • POST: api/sn_tmf_api/catalogmanagement/productOfferingPrice
    • PATCH: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    • DELETE: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    Version 3.1.0 - November 2024
    New: PATCH appointment API, GET/LIST appointment API, DELETE appointment API.
    Version 2.1.0 - August 2024
    • TMF 641 Service Order changes as per TMF documentation for certification
    • TMF 620 catalog changes related to conformance
    • TMF 639 resource inventory changes
    Version 2.0.0 - February 2024
    • New:
      • Product offering Category API support
      • Consumer order support
    • Changed: Product Offering API changes to accept category information
    • Fixed: Date format issue fixed in API response
    Version 1.0.0 - November 2023
    Includes TM Forum Open API and related functionality.