Notify Connector for Microsoft Teams release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read
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    Summary of Notify Connector for Microsoft Teams release notes

    The Notify Connector for Microsoft Teams integrates Microsoft Teams capabilities into ServiceNow, enabling enhanced communication such as conference calls, meeting management, and chat interactions directly within the ServiceNow platform. It supports rapid collaboration among internal teams, customers, and contractors, improving incident resolution and operational efficiency.

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    Key Features and Enhancements

    • Conference Call Management: Supports joining Microsoft Teams conference calls via phone numbers and access codes, with batching of participant invitations to prevent errors.
    • Events API and Transcripts: Added support for Events API to improve event handling and enabled transcript extraction from Microsoft Teams for better meeting documentation.
    • Security Improvements: Introduced "deny-unless" authentication ACLs to restrict access to collaboration service tables, enhancing data security.
    • Administrative Controls: Added granular admin roles, additional controls for lobby bypass, and clone preserver features for configuration records to simplify management.
    • Integration and API Updates: Updated to use newer Microsoft APIs for online meetings and improved API handling for multi-tenant Azure apps, guest user lookups, and call initiation to prevent duplicates and errors.
    • User Experience Improvements: Changed meeting initiator behavior for breakout room support, fixed alert messaging for invalid users, and improved error handling for UPN and email fields.
    • Agent Workspace Integration: Enabled agents to promote chats to Microsoft Teams calls directly from Agent Workspace for higher-touch communication scenarios.

    Fixes and Stability Improvements

    • Resolved duplicate call notifications and multiple call initiation issues.
    • Fixed errors in transcript flows and callback handling, especially for MSP and domain-separated instances.
    • Addressed issues causing dropped calls and incorrect bot behavior during meetings.
    • Corrected problems with stale meeting information, invalid user alerts, and join call failures for users missing email addresses.
    • Removed problematic JTI validation to prevent OIDC errors.

    What ServiceNow Customers Can Expect

    By using the Notify Connector for Microsoft Teams, customers can seamlessly integrate Microsoft Teams collaboration features into their ServiceNow environment. This integration streamlines communication during incidents and operational tasks, enhances security with improved access controls, and provides administrative flexibility for managing collaboration settings.

    Frequent updates ensure stability, compliance with Microsoft API changes, and a better user experience. Customers can expect reduced call errors, improved transcript handling, and enhanced support for multi-tenant and guest user scenarios, making team collaboration more reliable and efficient within ServiceNow.

    Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.11.0 - July 2026
    Fixed: The evaluation logic for Query Range ACLs has been updated.
    Version 2.10.3 - May 2026
    Fixed: The Events API flow no longer sends duplicate call notifications.
    Version 2.10.2 - April 2026
    Fixed: Errors in Transcript Flow via Events API.
    Version 2.10.1 - March 2026
    Fixed: Change notifications for Transcripts will only be enabled when it is explicitly opted.
    Version 2.10.0 - December 2025
    • New:
      • Support for Events API.
      • Support for Transcripts Extraction from Microsoft Teams.
      • Granular Admin role.
    • Fixed: Broken flow with v1 Beta API.
    Version 2.9.0 - August 2025
    • Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed in the configuration page.
    • Fixed:
      • Issues with callback handling giving exception for MSP instances.
      • Callback error handling for scenarios with certain malformed data payload types.
    Version 2.8.0 - May 2025
    Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents unauthorized access.
    Version 2.7.8 - February 2025
    • Fixed/Changed:
      • API improvements for Start Group Call
      • Handled duplicate email for Microsoft Azure users.
      • Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.
    Version 2.7.6 - November 2024
    • Fixed:
      • Participants will now be invited in batches of 50 to prevent errors in certain scenarios.
      • Add error handling and messaging for the invalid UPN field.
    Version 2.7.5 - September 2024
    Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.
    Version 2.7.4 - July 2024
    • Fixed:
      • Deep links to conference calls chat threads.
      • Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.
      • Multiple alert messages for invalid user on start conference call modal.
      • Incorrect alert message when Join call fails for user with invalid/no email.
    Version 2.7.3 - March 2024
    • New:
      • Implemented Clone Preservers and exclusion features for configuration records.
      • Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.
    • Fixed:
      • Issues with MSP Support.
      • "undefined" BOT Name in the calling popup.
      • Issue with Join call for users with an empty email field.
    Version 2.7.2 - December 2023
    • Fixed:
      • Issues related to Domain Separation support.
      • In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.
    Version 2.7.1 - October 2023
    Fixed: Calls were intermittently dropped upon initiation.
    Version 2.7.0 - August 2023
    • New: Support for Notify UIB plugin.
    • Fixed: The bot calls the participant multiple times even if the meeting invite is declined.
    Version 2.6.3 - May 2023
    • Fixed:
      • Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property.
      • Fixed an issue with Join call feature for Major Incident Management workbench.
    • Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.
    Version 2.6.2 - February 2023
    • Fixed:
      • Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.
      • In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.
      • In some sceanrios some of the invitees where not recieving notifications.
    Version 2.6.0 - November 2022
    Fixes.
    Version 2.5.0 - August 2022
    Changed: Minor fixes.
    Version 2.4.2 - May 2022
    Minor fixes.
    Version 2.4.0 - February 2022
    • New:
      • Added support for:
        • Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)
        • Additional administrative controls for who can bypass the lobby
    • Fixes
    Version 2.2.5 - November 2021
    Fixes for stabilisation
    Version 2.2.3 - September 2021
    • New:
      • Added support for guest users added to the Tenant for look-up via e-mail
      • Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users.
      • Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.
    • Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.
    Version 2.1.2 - June 2021
    New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.
    Version 2.0.1 - February 2021
    • New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).
    • Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.2 - November 2020
    Notify connector for Microsoft Teams provides support for conference calls on the ServiceNow AI Platform for rapid communication with internal team members, customers, and contractors.