Notify Connector for Microsoft Teams release notes

  • Release version: Store
  • Updated May 5, 2026
  • 4 minutes to read

    • Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.10.3 - May 2026
    Fixed: The Events API flow no longer sends duplicate call notifications.
    Version 2.10.2 - April 2026
    Fixed: Errors in Transcript Flow via Events API.
    Version 2.10.1 - March 2026
    Fixed: Change notifications for Transcripts will only be enabled when it is explicitly opted.
    Version 2.10.0 - December 2025
    • New:
      • Support for Events API.
      • Support for Transcripts Extraction from Microsoft Teams.
      • Granular Admin role.
    • Fixed: Broken flow with v1 Beta API.
    Version 2.9.0 - August 2025
    • Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed in the configuration page.
    • Fixed:
      • Issues with callback handling giving exception for MSP instances.
      • Callback error handling for scenarios with certain malformed data payload types.
    Version 2.8.0 - May 2025
    Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents unauthorized access.
    Version 2.7.8 - February 2025
    • Fixed/Changed:
      • API improvements for Start Group Call
      • Handled duplicate email for Microsoft Azure users.
      • Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.
    Version 2.7.6 - November 2024
    • Fixed:
      • Participants will now be invited in batches of 50 to prevent errors in certain scenarios.
      • Add error handling and messaging for the invalid UPN field.
    Version 2.7.5 - September 2024
    Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.
    Version 2.7.4 - July 2024
    • Fixed:
      • Deep links to conference calls chat threads.
      • Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.
      • Multiple alert messages for invalid user on start conference call modal.
      • Incorrect alert message when Join call fails for user with invalid/no email.
    Version 2.7.3 - March 2024
    • New:
      • Implemented Clone Preservers and exclusion features for configuration records.
      • Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.
    • Fixed:
      • Issues with MSP Support.
      • "undefined" BOT Name in the calling popup.
      • Issue with Join call for users with an empty email field.
    Version 2.7.2 - December 2023
    • Fixed:
      • Issues related to Domain Separation support.
      • In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.
    Version 2.7.1 - October 2023
    Fixed: Calls were intermittently dropped upon initiation.
    Version 2.7.0 - August 2023
    • New: Support for Notify UIB plugin.
    • Fixed: The bot calls the participant multiple times even if the meeting invite is declined.
    Version 2.6.3 - May 2023
    • Fixed:
      • Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property.
      • Fixed an issue with Join call feature for Major Incident Management workbench.
    • Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.
    Version 2.6.2 - February 2023
    • Fixed:
      • Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.
      • In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.
      • In some sceanrios some of the invitees where not recieving notifications.
    Version 2.6.0 - November 2022
    Fixes.
    Version 2.5.0 - August 2022
    Changed: Minor fixes.
    Version 2.4.2 - May 2022
    Minor fixes.
    Version 2.4.0 - February 2022
    • New:
      • Added support for:
        • Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)
        • Additional administrative controls for who can bypass the lobby
    • Fixes
    Version 2.2.5 - November 2021
    Fixes for stabilisation
    Version 2.2.3 - September 2021
    • New:
      • Added support for guest users added to the Tenant for look-up via e-mail
      • Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users.
      • Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.
    • Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.
    Version 2.1.2 - June 2021
    New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.
    Version 2.0.1 - February 2021
    • New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).
    • Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.4 - December 2020
    Minor fixes
    Version 1.0.2 - November 2020
    Notify connector for Microsoft Teams provides support for conference calls on the ServiceNow AI Platform for rapid communication with internal team members, customers, and contractors.