DevOps Insights release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of DevOps Insights Release Notes

    DevOps Insights is a ServiceNow Store application that provides deep analytics into DevOps practices, change acceleration, system health, and development insights. The release notes detail version updates from July 2019 through June 2026, highlighting new features, security improvements, bug fixes, and platform compatibility adjustments to enhance your DevOps analytics and integration capabilities.

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    Key Features and Updates

    • Authentication Enhancements: Recent updates include Jira authentication via OAuth 2.0 three-legged OAuth (3LO) for secure delegated access and Bitbucket Cloud connection using Basic Auth with API tokens, replacing deprecated app passwords.
    • Improved Integrations: Enhanced JFrog integration automates evidence gathering and change record creation, with bearer token authentication for improved security. Docker deployments now support HTTP proxy settings for DevOps Change Velocity connectivity.
    • Change Management Automation: Change requests can auto-close without requiring the legacy Change Management - State Model plugin, streamlining workflows.
    • Dashboard and Workspace Enhancements: The DevOps Workspace Next Experience Dashboard replaces the legacy Insights dashboard, offering updated indicators like deployment success rate and failed deployments with improved filtering and safeguards. Legacy platform users retain access to classic tool and app creation options.
    • Localization and UI Improvements: Localization framework was improved, along with fixes to widgets and filtering capabilities to ensure accurate and complete data representation.
    • New Metrics and Filtering: Introduction of flow metrics, change acceleration metrics, and enhanced filtering by business application, service, configuration item, products, and date ranges for granular insights.
    • Studio Support: Added support for Studio to facilitate development and customization of DevOps Insights.
    • Compatibility and Versioning: Updates maintain consistency with related DevOps applications and support ServiceNow platform versions from New York onward.

    Key Outcomes for ServiceNow Customers

    • Secure, modern authentication methods for Jira and Bitbucket Cloud improve integration reliability and compliance with security policies.
    • Automated change evidence collection and change record generation streamline change management and accelerate DevOps processes.
    • Enhanced dashboards and workspace experiences provide clearer, actionable DevOps metrics and better support decision-making through improved data visualization and filtering.
    • Support for proxy configurations and bearer tokens ensures compatibility with enterprise network and security environments.
    • Consistent versioning and compatibility updates provide a stable and integrated experience across the ServiceNow DevOps product suite.

    Version history for the DevOps Insights application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.0 - June 2026
    • Changed:
      • Jira authentication with 3LO
        • Authenticate a Jira tool connection using OAuth 2.0 with three-legged OAuth (3LO) to enable secure, delegated access to your Jira account.
      • Bitbucket Cloud basic authentication using API token with scopes
        • Connect to Bitbucket Cloud using Basic Auth by providing the email address and API token with the required scopes for your Bitbucket Cloud account as app password has been deprecated by Bitbucket.
    Version 6.3.0 - March 2026
    • Changed:
      • Enhanced JFrog integration with DevOps Change Velocity
        • Gather JFrog evidence seamlessly and create change records automatically using the improved integration with DevOps Change Velocity.
      • Bearer authentication in JFrog
        • Connect to JFrog using the more secure bearer token authentication to comply with updated security policies.
      • HTTP proxy for Docker
        • Connect to DevOps Change Velocity through HTTP proxy settings using environment variables in your Docker deployment.
      • Auto close without Change Management - State Model [Legacy] plugin
        • Change requests can now be auto-closed without requiring installation of the Change Management - State Model [Legacy] plugin.
    Version 6.2.0 - December 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 6.1.0 - August 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 6.0.0 - May 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 5.1.0 - February 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 5.0.0 - November 2024
    Bug fixes.
    Version 4.1.0 - August 2024
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.
    Version 4.0.0 - May 2024
    Changed: You cannot utilize the Insights dashboard in the DevOps Workspace as part of the Next Experience Dashboard which has all the newer and relevant indicators/widgets such as Deployment success rate and Failed Deployments along with safeguards and better filtering. DevOps Standard Insights on platform has been deprecated for all new DevOps users. In addition, platform (record producer) users are now redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform through the "Create New (legacy)" and "Create App (legacy)" options.
    Version 3.1.0 - February 2024
    • New: Localization framework improvements
    • Fixed:
      • Bug Count Widget not showing data when demo data is installed
      • Incorrect value in the 'job count' field for base system PA indicators
      • DevOps Insights filters not showing all apps and repos
    Version 3.0.0 - November 2023
    • New:
      • Studio support forDevOps Insights.
      • Added filter on the task assignments based on role.
    • Removed:
      • Removed zero values from line graphs.
      • Removed duplicate property for DevOps Insights.
    Version 2.0.0 - August 2023
    • Changed:
      • Info icons for DevOps Insights widgets.
      • Better visuals for flow and accelerate metric score widgets.
    Version 1.38.0 - May 2023
    • Fixed:
      • User with the DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
      • Incorrect # of tests displayed in the Application activity last 30 days widget.
      • Filtering by Business App does not render data.
    Version 1.37.0 - February 2023
    • Changed: DevOps Accelerate Metrics - Now also shown in Digital Portfolio Management workspace by business application.
    • Fixed: DevOps Insights 1.36 application adds ACLs.
    Version 1.36.0 - November 2022
    New: Ability to filter by Business Application.
    Version 1.35.0 - August 2022
    DevOps Insights Module in Workspace:
    • Flow Metrics that show the value of work being delivered
    • Cycle Times, Throughput Distribution, Planned to Deploy Flow Time and Work In Progress amounts
    • New change acceleration metrics that focus on the path to automation
    • Automated versus manual changes, Change policy decisions applied, ROI
    • Updated filtering capabilities include Service, Configuration Item, Products, and by-Date
    • Drill into data collected with a new tabbing design that keeps you in the workspace
    Version 1.14.0 - May 2020
    • Please note that this version of the app can only be installed on instances running New York or later.
    Version 1.10.0 - January 2020
    • New: Flow metrics
    Version 1.9.0 - December 2019
    New:
    • Change Acceleration insights
    • System Health insights
    • Development insights
    • Updates for New York compatibility
    Version 1.4.0 - July 2019
    Deep insights into DevOps practices, processes, and Change Acceleration. Drill into data collected over time and compare data sets.
    • Change Acceleration insights
    • System Health insights
    • Development insights