Australia Patch 2 Hotfix 4a

The Australia Patch 2 Hotfix 4a release contains fixes to these problems.

Build information:

Build date: 07-09-2026_1946

Build tag: glide-australia-02-11-2026__patch2-hotfix4a-07-07-2026

Important:

For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:

This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

Fixed problem

Problem	Short description	Description	Steps to reproduce
Agent Chat PRB2030144	When a work item is in the queue but not yet accepted, the user can't update string fields on the open record	In the workspace, when a work item is in the queue but not yet accepted, the user is unable to update string fields on the open record. With these two circumstances satisfied, a focus-stealing issue occurs, where the blinking cursor is removed after a moment.	Open a base instance. Impersonate an agent. Navigate to Service Operations Workspace. Open any editable record from one of the Lists (for example, RITM, INC, etc.). Select Inbox. Set the agent to Available. Route a chat to this agent from an incognito window. While the new chat is in the inbox and the form is visible, attempt to type something in any string field on the form. Observe that the blinking cursor disappears.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

• Australia Patch 1
• Australia security and notable fixes
• All other Australia fixes