ServiceNow Otto for App Engine release notes
The ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI assets that app users can leverage at runtime. ServiceNow Otto for App Engine was enhanced and updated in the Australia release.
ServiceNow Otto for App Engine highlights for the Australia release
Australia Patch 4
- Prepare for Now LLM Service to be deprecated in a future release.
Australia Patch 2
- If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent.
See Now Assist for App Engine for more information.
Important:
ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Australia release
- Australia Patch 2
- Create AI assets conversationally with Build Agent
- If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Changed in this release
- Australia Patch 4
- Large language models on the ServiceNow AI Platform®
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
Activation information
Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.