Parallel Review and Feedback release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Parallel Review and Feedback release notes

    The Parallel Review and Feedback application on the ServiceNow Store facilitates efficient risk and compliance workflows by enabling parallel review processes. It supports organizations in managing first-line risk activities while allowing the second line to review selected transactions for compliance and improvement recommendations without causing workflow bottlenecks.

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    Key Features

    • Standardized Query Range Access Controls (Version 22.3.2 - June 2026): All tables now include consistent query range security ACLs to ensure uniform read access across the platform. Upgrades automatically apply new ACL rules with no administrator intervention, preserving existing customizations and system functionality.
    • Security Enhancements (Version 21.1.0 - December 2025): Addressed vulnerabilities to prevent unauthorized edits to read-only fields, enhancing data integrity.
    • UI and Usability Fixes (Versions 20.0.0 and 19.0.0): Resolved display issues related to the Discuss button and feedback closing messages, ensuring a smoother user experience.
    • Feedback Integration Improvements (Version 19.0.0): Allows defining specific groups as respondents when target records lack user or group assignments, improving flexibility in feedback workflows.
    • Concurrency and Security Fixes (Version 19.1.1): Fixed concurrency issues preventing issue creation and disabled sandbox access for client-callable scripts to enhance security and reliability.
    • Parallel Review Functionality (Version 18.0.0 - February 2024): Enables selection of any record within Risk products to initiate a parallel review, allowing second-line reviewers to efficiently sample and assess compliance without blocking workflows.

    Practical Implications for ServiceNow Customers

    • Expect a seamless upgrade experience with automated ACL updates that maintain security and access policies without disruption.
    • Improved security measures protect your data by restricting unauthorized modifications and enhancing script execution controls.
    • Enhanced feedback and review workflows streamline compliance processes by allowing targeted second-line reviews without slowing down first-line activities.
    • Fixes to user interface elements and notifications improve usability and reduce confusion during feedback management and issue handling.
    • Administrators are advised to review any customized Query range ACLs post-upgrade to ensure alignment with organizational access policies.

    Version history for the GRC Parallel Review and Feedback application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.3.2 - June 2026 (Australia)
    • New:
      • Standardized query range ACLs
        • Consistent Access Control — All tables now include standardized query range security ACL's. Users with appropriate read access can query records consistently across the platform.
        • Seamless Upgrade Experience — New Query ACL rules install automatically during upgrade with no administrator action required. Automated upgrade scripts handle the full transition, including detection and processing of any previously customized ACLs, so existing processes continue to work without interruption.
        • Post-Upgrade Review for Customized ACLs — If your instance includes administrator-modified Query range ACLs, we recommend reviewing those records after upgrade to confirm they align with your intended access policy.
    Version 21.1.0 - December 2025 (Zurich)
    Fixed: Resolved a security vulnerability that previously allowed unintended edits to read-only fields.
    Version 20.0.0 - February 2025
    Fixed an issue where the Discuss button appeared incorrectly when the Polaris theme was disabled.
    Version 19.1.1 - November 2024
    • Fixed:
      • Security fixes
      • Fixed a concurrency issue that prevented an issue record from being created when closing feedback
    • Changed: Disabled sandbox access for client-callable script includes
    Version 19.0.0 - August 2024
    • New: Define a specific group as the respondent type in the Feedback Integration Configuration form when the target record doesn't have a user or group.
    • Fixed:
      • The "Close all open items to send feedback for review" message appeared multiple times to the respondent, depending on the number of clicks on the change history.
      • The feedback closing actions section was displayed next to the Activity section for non-ServiceNow records.
      • Two email notifications were received when the feedback was completed by creating an issue.
      • The feedback name was displayed in the breadcrumb when the change history was accessed from the record's side panel.
    Version 18.0.0 - February 2024

    All organizations want the first line to manage their risks and compliance. This implies the second line does not want to actively participate in the workflow and becomes a bottleneck in the workflow to review and sign off. However, it is still important that the second line reviews a sample of these transactions, ensures they comply with the defined policy and standard operating procedures related to these workflows, and makes recommendations on areas of improvement. The parallel review and feedback application allows users to select any record in the Risk products for raising a review.