GRC: Predictive Intelligence release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of GRC: Predictive Intelligence Release Notes

    The GRC: Predictive Intelligence application on the ServiceNow Store provides machine learning enhancements to Governance, Risk, and Compliance processes. It focuses on improving issue categorization, risk prediction, remediation recommendations, and task assignment through predictive models integrated with the platform’s ML capabilities. Updates include security fixes, model refinements, and expanded data access to enhance prediction accuracy and user experience.

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    Key Enhancements and Changes

    • Improved Prediction Accuracy and Platform Compatibility (Version 22.3.1 – June 2026): Updates to access controls and model definitions enhance predictive intelligence for GRC Issue and Task records, enabling more consistent assignee recommendations and similarity results.
    • Expanded Read Access for Machine Learning: The platform ML reader role now includes read access to Risk Advanced Event records, allowing models to utilize broader risk event data. Customers using restrictive data policies should review access post-upgrade.
    • Refined Security and Role Management: Multiple fixes across versions address security bugs and role-based access control issues to ensure proper permission enforcement for predictive functions.
    • Model and Utility Library Updates: The risk similarity model and predictive intelligence utility library were updated to align with current platform ML APIs, improving model functionality without requiring administrator intervention.
    • Feature Additions: Introduction of new capabilities, such as risk statement prediction using platform ML (version 16.0.0), similar risk event suggestions (version 15.0.1), and intelligent issue categorization and prioritization (version 10.1.2).
    • User Experience Improvements: Enhancements to remediation task workflows and standard record pages improve usability and accessibility of predictive features.

    Practical Considerations for ServiceNow Customers

    • No administrator action is generally required during upgrades, but customers with custom solutions or restrictive data policies should verify data access and permissions post-upgrade to maintain consistent model performance.
    • Access control updates may impact visibility of predictive intelligence features; ensure relevant roles such as platformmlread are properly assigned to users needing predictive insights.
    • Security fixes enhance protection against ACL bypass and unauthorized access, reinforcing compliance and governance standards.
    • Model updates may affect existing similarity results; customers should monitor prediction outputs after upgrades and adjust workflows if necessary.

    Expected Outcomes

    • More accurate and reliable predictive insights for GRC issues, tasks, and risk events.
    • Improved assignment recommendations and remediation task suggestions that align with organizational policies and data scope.
    • Enhanced platform integration for machine learning capabilities, supporting ongoing innovation in risk and compliance management.
    • Stronger security posture around predictive intelligence features, reducing risks related to unauthorized data access.

    Version history for the GRC: Predictive Intelligence application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.3.1 - June 2026 (Australia)
    • Changed:
      • Enhancements to GRC predictive intelligenceGRC predictive intelligence has been updated with changes to access controls, data coverage, and model definitions to support improved prediction accuracy and platform compatibility.
      • Refined read access for predictive modelsRead access permissions for predictive machine learning on GRC Issue and Task records have been updated to align with the required data scope. These changes support more consistent assignee recommendations and similarity results.No administrator action is required during upgrade. If your instance includes custom solutions, verify data access after upgrade.
      • Expanded platform ML read accessThe platform ML reader role now includes read access to Risk Advanced Event records. This change allows predictive models to use additional risk event data.If your instance uses restrictive data policies, review this access after upgrade.
      • Updates to similarity model and utility libraryThe risk similarity model definition has been updated, which may affect existing similarity results.The predictive intelligence utility library has also been updated to align with current platform ML APIs. No administrator action is required.
    Version 21.1.0 - December 2025 (Zurich)
    Fixed: A defect related to role security has been fixed.
    Version 21.0.1 - August 2025
    Fixed: Fixed issue with Remediation tasks recommendation due to invalid input sys_id: PRB1884240.
    Version 20.1.0 - May 2025
    Changed: Added upgrade impact changes related to the Impacted areas feature on regulatory alerts.
    Version 20.0.1 - February 2025
    • Fixed:
      • Security bug.
      • ACL bypass issues.
    Version 19.1.1 - November 2024
    • Changed:
      • Security: Disabled sandbox access for Client-Callable Script Includes
      • Added the "platform_ml_read" role under read access to all related columns and records of GRC tables that are part of Predictive Intelligence solution definition.
    Version 19.0.1 - August 2024
    • Fixed:
      • Recommendations for 'Remediation tasks' were not visible to all issue personas.
      • Recommendations for 'Assign to' were not visible to all users.
    Version 18.1.0 - June 2024
    Changed: Standard record page improvements.
    Version 18.0.1 - February 2024
    • New: Addressed UX observations in remediation tasks
    • Fixed: CSM/FSM Configurable workspace case details sidebar tab buttons not working
    Version 17.0.0 - August 2023
    • Fixed:
      • Security issue with sub flow.
      • Handle error message display for all 3 use cases when the solution definition is not trained.
      • BU lite persona was not able to view ML related functionality.
    Version 16.0.1 - July 2023
    Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.
    Version 16.0.0 - February 2023
    New: Predict the risk statement for risks using platform ML capabilities.
    Version 15.0.1 - August 2022
    New: Similar risk event suggestion
    Version 12.0.0 - March 2021
    Fixed: Issue owner should be able to create remediation tasks and security issues.
    Version 11.0.2 - October 2020
    • New:
      • Suggestions for similar issues and enable grouping of similar issues.
      • Suggestions to remediate issues based on the history of similar remediation tasks.
    Version 10.1.2 - June 2020
    • New:
      • Improved intelligent issue categorization, prioritization, and assignment of issues.
      • Improved remediation task recommendation for issues.
      • Improved indicator prediction to analyze the future values and breaches, and also understand how different KRIs and KCIs are correlated.