Client Software Distribution 2.0 release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Client Software Distribution 2.0 release notes

    Client Software Distribution 2.0 (CSD 2.0) is a ServiceNow application designed to automate software requests for desktop and mobile applications, reducing manual IT support workload. It enables administrators to streamline software installation and removal through integration with third-party management systems, providing fast, 24x7 self-service resolution for end users.

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    This major release expands support across Microsoft and Apple endpoints, including Microsoft Endpoint Configuration Manager (MECM) for Windows 10/11, Windows 365, Azure Cloud VMs, and Jamf for macOS and iOS. It also integrates effectively with Software Asset Management (SAM) Pro to help manage software compliance, risk, and costs.

    Key Features

    • Automation of software requests via service catalog integrated with third-party management tools.
    • Out-of-the-box support for Microsoft MECM, Windows 365, Azure Cloud VMs, and Jamf for Apple devices.
    • Introduction of AI Agents and Agentic workflows for group management and catalog item creation (version 1.5.1).
    • Support for uninstalling apps installed outside of CSD 2.0 via SCCM (version 1.2.0).
    • Granular read-only controls and enhanced security fixes in ACLs, including non-Glide Cobalt Raven ACLs (version 1.7.3).
    • Localization support and integration improvements for Microsoft Intune.

    Version Highlights

    • Version 1.7.3 (June 2026): Added non-Glide Cobalt Raven ACLs for improved security.
    • Version 1.6.0 (April 2026): Introduced Agents and Agentic workflows for MECM.
    • Version 1.5.1 (February 2026): Added AI Agents and workflows for group management and catalog creation.
    • Version 1.4.0 (December 2025): Added dot walking directive for enhanced data referencing.
    • Version 1.3.0 (November 2025): Added granular read-only controls and fixed revoke software subflows for Intune & Jamf.
    • Version 1.2.3 (July 2024): Addressed security defects and fixed script include calls.
    • Version 1.2.0 (January 2023): Added support to uninstall apps installed outside CSD 2.0 for SCCM.
    • Initial releases included integrationHub patches, localization, and Intune integration.

    Benefits for ServiceNow Customers

    • Reduces manual IT support effort by automating common software requests from the service catalog.
    • Expands endpoint coverage to include Windows and Apple devices with native integrations.
    • Enhances security and control with improved ACLs and granular permissions.
    • Improves compliance and cost management when used with Software Asset Management Pro.
    • Supports AI-driven automation workflows to optimize software deployment and group management.

    Version history for the Client Software Distribution 2.0 on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.3 - June 2026
    Non Glide Cobalt Raven ACLs added.
    Version 1.6.0 - April 2026
    New: Agents and Agentic workflows for MECM
    Version 1.5.1 - February 2026
    New: AI Agents and Agentic workflows for group management and catalog item creation.
    Version 1.4.0 - December 2025
    New: Dot walking directive for CSD 2.0.
    Version 1.3.0 - November 2025
    • New: Granular read-only controls
    • Fixed: Subflow changes for revoke installed client software for Intune & Jamf
    Version 1.2.3 - July 2024
    • Fixed: Security defect on Table ACL Bypass via GlideRecord Encoded Query
    • Fix for OOB non-client callable script include: CSDUtil is calling current object.
    Version 1.2.2 - March 2024
    • Fixed:
      • Extend Lease UI Action displaying error message
      • Lease start Date throwing an error message with valid data
    Version 1.2.1 - September 2023
    • Fixed:
      • End-user is not able to revoke software installation.
      • Label in flow Revoke Client Software" steps are not shown properly.
      • Date/Time formats not handled in SP Catalog Client Scripts.
    Version 1.2.0 - January 2023
    New: This version includes support to uninstall apps for SCCM, that were installed without using Client Software Distribution 2.0.
    Version 1.1.1 - December 2022
    Patch release of Client Software Distribution 2.0 for IntegrationHub. This version adds localization support for the application.
    Version 1.1.0 - September 2022
    Changed: Minor release of Client Software Distribution 2.0. This version includes the integration changes for third-party software provider Microsoft Intune.
    Version 1.0.3 - July 2022
    Fixed: Patch version of Client Software Distribution. This version includes a fix with the scheduled job "Reconcile Requested Software".
    Version 1.0.2 - February 2022
    Requests for desktop and mobile software applications are one of the most common IT tickets, burdening IT support with manual, repetitive work. Client Software Distribution 2.0 (CSD 2.0) enables administrators to stop the productivity drain by automating these requests from the service catalog using third-party management systems to unlock IT support productivity and deliver fast, 24x7 self-service resolution. Client Software Distribution 2.0 (CSD 2.0) is a major new release that modernizes and expands support to automate software requests on a broader range of Microsoft endpoints and now, Apple devices with out-of-the-box support for: Microsoft Endpoint Configuration Manager for Windows 10/11, Windows 365, and Azure Cloud VMs Jamf for MacOS and iOS CSD is better together with Software Asset Management (SAM) Pro – automate software installation and removal with CSD; manage risk and compliance and control costs with SAM!