Client Software Distribution 2.0 release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Client Software Distribution 2.0 release notes

    Client Software Distribution 2.0 (CSD 2.0) is a ServiceNow application designed to automate software request workflows from the service catalog, reducing manual IT support tasks. It supports a broad range of Microsoft and Apple endpoints, enabling 24x7 self-service software installation and removal. The solution integrates with third-party management systems such as Microsoft Endpoint Configuration Manager (MECM) and Jamf, modernizing software distribution processes and improving IT productivity.

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    Key Features

    • Supports automated software requests for Microsoft Endpoint Configuration Manager on Windows 10/11, Windows 365, and Azure Cloud VMs
    • Out-of-the-box support for Apple devices via Jamf for macOS and iOS
    • Integration with Microsoft Intune and enhancements for group management and catalog item creation using AI agents and agentic workflows
    • Granular read-only controls and enhanced security features, including fixes for ACL bypass vulnerabilities
    • Capabilities to uninstall applications installed outside CSD 2.0 for SCCM environments
    • Localization support and improved user interface features such as date/time format handling and proper flow labeling
    • IntegrationHub patches and updates to scheduled jobs for better software reconciliation

    Version History Highlights

    • June 2026 (v1.7.3): Added Non Glide Cobalt Raven ACLs for improved security
    • April 2026 (v1.6.0): Introduced agents and agentic workflows specifically for MECM
    • February 2026 (v1.5.1): Added AI-driven agents and workflows for group management and catalog item creation
    • December 2025 (v1.4.0): Added dot walking directive for enhanced data handling
    • January 2023 (v1.2.0): Added support to uninstall SCCM-installed apps not originally deployed using CSD 2.0
    • Ongoing fixes and minor improvements to enhance security, user experience, and integration capabilities

    Practical Impact for ServiceNow Customers

    By deploying CSD 2.0, customers can automate the lifecycle of software requests across diverse environments, including Windows and Apple devices, reducing IT workload and accelerating service delivery. The integration with asset management and endpoint management tools helps customers maintain compliance, control costs, and ensure software governance. Continuous updates and security enhancements ensure the platform remains robust and aligned with evolving IT operational needs.

    Version history for the Client Software Distribution 2.0 on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.3 - June 2026
    Non Glide Cobalt Raven ACLs added.
    Version 1.6.0 - April 2026
    New: Agents and Agentic workflows for MECM
    Version 1.5.1 - February 2026
    New: AI Agents and Agentic workflows for group management and catalog item creation.
    Version 1.4.0 - December 2025
    New: Dot walking directive for CSD 2.0.
    Version 1.3.0 - November 2025
    • New: Granular read-only controls
    • Fixed: Subflow changes for revoke installed client software for Intune & Jamf
    Version 1.2.3 - July 2024
    • Fixed: Security defect on Table ACL Bypass via GlideRecord Encoded Query
    • Fix for OOB non-client callable script include: CSDUtil is calling current object.
    Version 1.2.2 - March 2024
    • Fixed:
      • Extend Lease UI Action displaying error message
      • Lease start Date throwing an error message with valid data
    Version 1.2.1 - September 2023
    • Fixed:
      • End-user is not able to revoke software installation.
      • Label in flow Revoke Client Software" steps are not shown properly.
      • Date/Time formats not handled in SP Catalog Client Scripts.
    Version 1.2.0 - January 2023
    New: This version includes support to uninstall apps for SCCM, that were installed without using Client Software Distribution 2.0.
    Version 1.1.1 - December 2022
    Patch release of Client Software Distribution 2.0 for IntegrationHub. This version adds localization support for the application.
    Version 1.1.0 - September 2022
    Changed: Minor release of Client Software Distribution 2.0. This version includes the integration changes for third-party software provider Microsoft Intune.
    Version 1.0.3 - July 2022
    Fixed: Patch version of Client Software Distribution. This version includes a fix with the scheduled job "Reconcile Requested Software".
    Version 1.0.2 - February 2022
    Requests for desktop and mobile software applications are one of the most common IT tickets, burdening IT support with manual, repetitive work. Client Software Distribution 2.0 (CSD 2.0) enables administrators to stop the productivity drain by automating these requests from the service catalog using third-party management systems to unlock IT support productivity and deliver fast, 24x7 self-service resolution. Client Software Distribution 2.0 (CSD 2.0) is a major new release that modernizes and expands support to automate software requests on a broader range of Microsoft endpoints and now, Apple devices with out-of-the-box support for: Microsoft Endpoint Configuration Manager for Windows 10/11, Windows 365, and Azure Cloud VMs Jamf for MacOS and iOS CSD is better together with Software Asset Management (SAM) Pro – automate software installation and removal with CSD; manage risk and compliance and control costs with SAM!