Build Agent Trial release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Build Agent Trial release notes

    The Build Agent Trial is an AI-powered developer assistant integrated within the ServiceNow IDE and Studio that accelerates application development by automating repetitive tasks. It enables developers, including low-code and no-code builders, to customize entire ServiceNow instances more efficiently. The trial version offers 25 free user interactions for 30 days, allowing customers to explore its features at no cost before upgrading to the paid app.

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    Key Features

    • File Uploads for Context: Upload images, documents, and text/code files to provide context for the Build Agent during development.
    • Update Set Access: View update sets created by Build Agent directly within the chat panel, with quick links to open relevant update sets.
    • MCP Server Connectivity in ServiceNow Studio: Connect Build Agent to external MCP servers from Studio, expanding integration options beyond the ServiceNow IDE.
    • UI Validation Tool: Validate user interface output during app creation inside ServiceNow Studio for improved accuracy.
    • Search Retrieval Tool: Enable agents to fetch relevant knowledge articles, catalog items, and indexed content dynamically within agent workflows, reducing the need for separate search navigation.
    • New MCP Integrations: Expanded connectors include Atlassian Rovo, DocuSign, Figma, GitHub, Linear, Miro, Prisma Postgres, and Zoom (Chat, Docs, Revenue Accelerator, Whiteboard).
    • Service Portal and Email Support: Added support for Service Portal and inbound email actions to enhance automation capabilities.
    • Custom Skills Creation: Build custom skills within the IDE and ServiceNow Studio for tailored AI interactions.
    • Upgraded AI Models: Incorporation of Claude Opus 4.6, Sonnet 4.5, Claude Sonnet 4.6, and GPT-5.4 models for improved code quality, reasoning, and performance.
    • Expanded Development Support: Build Agent now supports Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View editing, enabling broader application customization.

    Benefits for ServiceNow Customers

    • Accelerated Development: Automates repetitive coding and customization tasks, reducing development backlogs and speeding up delivery.
    • Enhanced Productivity: Supports both pro developers and low-code/no-code builders by embedding AI assistance directly in Studio and IDE.
    • Improved Customization Flexibility: Enables editing across entire ServiceNow instances, simplifying out-of-the-box app modifications and large-scale implementations.
    • Cost Efficiency: Potentially lowers overall development costs by streamlining workflows and reducing manual effort.
    • Trial Experience: Provides a risk-free opportunity to evaluate Build Agent capabilities with free user interactions before committing to paid usage.

    Version history for the Build Agent Trial on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.3 - June 2026
    • New:
      • Upload files to Build Agent to provide context: images (PNG, JPEG, GIF, WEBP), documents (PDF, DOC, DOCX, XLS, XLSX), and text/code files (TS, JS, PY, JSON, MD, HTML, YAML, and more)
      • View update sets created by Build Agent from within the chat panel. Each checkpoint includes a button that opens the relevant update set in a new tab.
      • Connect Build Agent to external MCP servers in ServiceNow Studio. Previously, MCP server connectivity was only available in the ServiceNow IDE.
      • Validate user interface output during app creation with the UI validation tool in Build Agent, now available in ServiceNow Studio.
      • Use the Search retrieval tool to enable agents to fetch and present relevant information from configured data sources in response to user queries. Agents can surface knowledge articles, catalog items, and other indexed content directly within the agentic workflow, reducing the need for users to navigate to separate search interfaces.
    • Changed: New MCP integrations in ServiceNow Studio: Added support for many new connectors including Atlassian Rovo, DocuSign, Figma, GitHub, Linear, Miro, Prisma Postgres, and Zoom (Chat, Docs, Revenue Accelerator, Whiteboard)
    Version 2.2.6 - May 2026 (Zurich, Australia)
    • New:
      • Service Portal support
      • Inbound email action support
      • Improved support for actions in flows
      • Custom skills creation in IDE and ServiceNow Studio
      • Support for Claude Sonnet 4.6 and GPT-5.4
    Version 2.2.5 - May 2026 (Zurich, Australia)
    • New:
      • Service Portal support
      • Inbound email action support
      • Improved support for actions in flows
      • Custom skills creation in IDE and ServiceNow Studio
      • Support for Claude Sonnet 4.6 and GPT-5.4
    Version 2.1.3 - April 2026
    • New:
      • Keyword search enhancements
      • Zurich Compatability:
        • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
        • Global & App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
        • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
        • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    - March 2026
    • Key highlights:
      • Build Agent in ServiceNow Studio - AI-assisted development now available directly in Studio, reaching low-code and no-code builders for the first time.
      • Global & App Customization - Build Agent now edits entire instances, not just individual apps. Simplifies OOB app customization and large-scale implementations.
      • Upgraded AI Models - Claude Opus 4.6 and Sonnet 4.5 deliver better code quality, reasoning, and performance.
      • Now supporting: Flows, Service Catalog, Workspaces, UI Components, List Controls, UI Policy, Email, and UI View.
    Version 1.3.13 - October 2025
    • With the Build Agent (Trial) app, your instance will receive 25 free user interactions for 30 days at no additional charge, enabling you to explore the Build Agent features at no cost. If you exceed the limit of free interactions, you can either wait for your free interactions to reset after 30 days or install the paid Build Agent app on your instance to continue using its services.
    • Build Agent is an autonomous developer AI agent inside the ServiceNow IDE. It will benefit customers by significantly accelerating application development on the ServiceNow platform. Build Agent automates many of the repetitive and time-consuming tasks that developers currently perform manually. This leads to:
      • 1. Increased developer productivity.
      • 2. Reduced development backlogs.
      • 3. Faster time-to-market for new business applications.
      • 4. A potential reduction in overall development costs.