Emergency Self Report release notes

  • Release version: Store
  • Updated June 11, 2026
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    Summary of Emergency Self Report release notes

    The Emergency Self Report application on the ServiceNow Store enables organizations to manage employee health status reporting during crises, facilitating a safe return to work. It is part of a suite of apps built on the ServiceNow AI Platform® designed to support emergency response efforts. This application provides features such as health status updates, crisis task management, and localized support for multiple languages.

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    Employers are solely responsible for compliance with legal obligations, including data protection and employment laws, and must customize provided templates accordingly. Government agencies using the application must ensure compliance with applicable ethics and legal standards, with no payment obligations to ServiceNow for use during the offered period.

    Key Features and Updates

    • Health Status Reporting: Employees can self-report health status to assist safe workplace return policies.
    • Crisis Task Management: Crisis task admins can create tasks in bulk via CSV/XLS uploads; HR emergency response teams have dedicated modules to manage HR tasks.
    • Localization: Extensive language support including 22 languages beyond English, with ongoing translation engine improvements.
    • Security and Access Controls: Managers are restricted from submitting health status for non-direct reports; appropriate ACLs and role-based access have been refined.
    • User Experience Enhancements: Accessibility improvements and removal of non-translatable fields; performance optimizations reducing load times.
    • Dashboard and UI: New Service Portal dashboard for monitoring health statuses and tasks by HR or emergency response teams.
    • Historical Data: Availability of historical self-reported health data for trend analysis and decision-making.

    Practical Considerations for ServiceNow Customers

    • Review system requirements and family compatibility on the ServiceNow Store before installation.
    • Customize application templates to ensure compliance with your organization's legal and regulatory obligations.
    • Utilize localization features to support global user bases effectively.
    • Leverage bulk task creation and dashboard features to streamline emergency response workflows.
    • Ensure appropriate role assignments and ACL configurations to maintain data security and privacy.
    • Stay current with application updates to benefit from security fixes, accessibility improvements, and enhanced functionality.

    Version history for the Emergency Self Report on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.21.2 - June 2026
    Fixed: Remediated non-Glide ACLs
    Version 1.21.0 - August 2025
    Changed: Minor ACL updates
    Version 1.20.5 - May 2024
    Security fixes.
    Version 1.20.4 - January 2024
    Security fixes.
    Version 1.20.3 - November 2022
    Fixed: Accessibility improvements
    Version 1.20.1 - August 2022
    • Fixed:
      • Introduced a security restriction to ensure managers cannot submit health status for any user other than direct reports.
      • Restricted addition of an emergency self report when no user is populated in the user field and an error message is shown.
      • Quality improvement
    Version 1.19.0 - January 2022
    New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
    Version 1.18.1 - December 2021
    Changed: Updates to the translation engine
    Version 1.17.0 - August 2021
    Fixed: Minor bug
    Version 1.16.0 - July 2021
    New: Localization for features from the July 1 release
    Version 1.15.0 - July 2021
    • Changed: Updates to the translation engine
    • Fixed: Minor bugs
    Version 1.14.0 - April 2021
    Fixed: Minor bug
    Version 1.13.0 - April 2021
    • New: Localization for features from the March 25 release
    • Fixed: Minor bug
    Version 1.12.0 - March 2021
    Fixed: Users now have appropriate read/write access to Crisis Task worknotes
    Version 1.11.1 - March 2021
    New: Localization for features from the February 18 release
    Version 1.10.0 - February 2021
    Fixed: Security fix
    Version 1.9.0 - February 2021
    • New: Localization for features from the January 21 release
    • Fixed: Minor bug fixes
    Version 1.8.0 - January 2021
    • New:
      • Crisis task admins can now create crisis tasks in bulk, by uploading a CSV or XLS/X file containing users
      • Added ability to use alternate table criteria to define a Safe Workplace audience
      • WCAG improvements
    Version 1.7.0 - December 2020
    • New: Localization for features from the December 3 release
    • Fixed: Minor bug fixes
    Version 1.6.1 - December 2020
    New: Historical data is available for self-reported health status data
    Version 1.5.0 - November 2020
    • New:
      • In the new My Safe Workplace page, there is a new 'Update your health status' option in the 'Things you can request' module
      • Localization for features from the November 5 release
    Version 1.4.0 - November 2020
    • New: Localization for features from the October 15 release
    • Fixed: Customers can use new system properties to control the behavior of the system when a user updates their health status to something that should re-open the task
    Version 1.3.0 - October 2020
    New: Localization for features from the October 1 release
    Version 1.2.0 - October 2020
    Fixed: The Knowledge Base category has been modified so that only crisis task user roles can read
    Version 1.1.0 - July 2020
    New: Compatible with ServiceNow instances on the Paris release
    Version 1.0.12 - June 2020
    • New: Updated localization for:
      • Japanese
      • French
      • German
      • Spanish
      • Italian
      • Brazilian Portuguese
      • Korean
      • Simplified Chinese
    Version 1.0.11 - May 2020
    • New: The Crisis Task form has a new related list to display tasks that are assigned to the user.
    • Fixed: The Emergency Self Report dashboard now updates user statuses correctly if a new task is created for a user who had an inactive task.
    Version 1.0.9 - April 2020
    • Fixed:
      • After activating the 1.0.4 version of the Emergency Self Report Store application, related lists (that appear as tabs) are no longer missing in Agent Workspace
      • The 'Update health' widget status no longer returns a message with a non-translatable field type
      • Fixed various hard-coded and concatenated strings in the Self Report widget and Overview dashboard
    Version 1.0.8 - April 2020
    • New: The Emergency Self Report UI is now available in the following languages.
      • Brazil/Portuguese
      • French
      • German
      • Italian
      • Japanese
      • Korean
      • Simplified Chinese
      • Spanish
    • Fixed:
      • Performance improvements were made to reduce the load time of records in list view.
      • The empty Health Alert List widget was removed.
    Version 1.0.4 - April 2020
    • New:
      • A new Service Portal dashboard allows the global task force or HR team to monitor the situation
      • Users with the HR emergency response role can submit tasks for any employee in the company
      • Users can now view self-reported HR tasks
      • A new module (Emergency Self Response > HR tasks) allows the HR emergency response team to open a list of all HR tasks.
      • General performance improvements
    • Fixed:
      • Users with the sn_imt_quarantine.crisis_task_user role can now submit their health status as expected
      • A record is created properly if a user selects ‘Reporting to Work’ or ‘Decline to Say’
      • Minor bug fixes
    Version 1.0.3 - March 2020
    During a crisis, the ServiceNow Emergency Self Report application enables employees to notify their employer of their health status. An application helps the employee safely return to work. It is part of a group of apps built on the ServiceNow AI Platform® to assist companies in their emergency response efforts.

    Notice regarding use by employers

    All decisions in connection with the implementation of this application are at the sole decision of the Employer utilizing this application. Employers agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Employers remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Employers’ specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.