Conversational Integration with Slack release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Conversational Integration with Slack release notes

    The Conversational Integration with Slack application on the ServiceNow Store enables seamless interaction between Virtual Agent and Slack users, enhancing communication and support capabilities. The integration supports features such as automated account linking, multi-attachment uploads, streaming responses, and enriched conversational controls. It continuously evolves through regular updates to improve functionality, security, and user experience.

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    Key Features

    • Account Linking: Automatic and pre-linking of Slack bot users to ServiceNow instances for streamlined authentication and personalized interactions.
    • Enhanced Messaging: Support for synthesized responses, streaming in Slack, markdown rich text in notifications, actionable content with buttons, and improved message ordering.
    • User Interaction Improvements: Pagination and search support, @mention functionality in Slack group chats, read-only directives, and support for agentic responses.
    • Multi-Attachment and Media Support: Improved multi-attachment uploads, file sharing between Live Agent and Slack users, image uploads with link support, and people card display.
    • Customization and Branding: Ability to customize the Slack bot’s name and icon, display promoted topics during conversations, and end-user-friendly channel and destination names.
    • Admin Enhancements: Improved Admin UI for Slack integrations and a unified logging framework for better monitoring and troubleshooting.
    • Security and Stability: Enhanced security model adoption, defect fixes addressing messaging, account linking, and system property issues.

    Key Outcomes for ServiceNow Customers

    • Improved user engagement and support efficiency by enabling Virtual Agent interactions directly within Slack, leveraging rich conversational features.
    • Reduced administrative overhead through automated and pre-linking account capabilities, along with enhanced admin tools and unified logging.
    • Greater flexibility and customization in branding and interaction flow to align Slack bot behavior with organizational standards and user expectations.
    • Enhanced reliability and security to ensure smooth message delivery, secure data handling, and compliance with ServiceNow platform standards.
    • Continuous improvements and timely defect fixes ensure that the integration remains current with Slack platform changes and customer needs.

    Version history for the Conversational Integration with Slack integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.7 - June 2026 (Australia)
    Defect fixes:  PRB2013415, PRB2014752, PRB2011095d
    Version 6.0.6 - March 2026 (Australia)
    • Implement Feedback api for Slack
    • Fixed a few defects
    Version 6.0.5 - December 2025 (Zurich)
    • People card support for Slack
    • Read only directive for Slack
    • Support for agentic response with Slack
    • Support @mention functionality in Slack group chats.
    • Fixed bugs.
    Version 6.0.2 - October 2025

    Fixed issues.

    Version 6.0.0 - August 2025 (Yokohama)
    • Improvements:
      • Support Streaming in Slack
      • Enhanced Security Model Adoption Zurich Directive for Slack
    • Bugs:
      • Fixing the issue with team_id for slack OOB bot DEF0671272: People card support for Slack
      • Slack Pre Link Job doesn't link accounts daily
      • VASlackResponseBuilder.getImageUrl() currently uses a hardcoded domain and should be replaced with 'glide.servlet.uri'
      • Outbound messages from Slack not getting delivered when wait card is enabled
    Version 5.0.15 - May 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.13 - March 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.12 - February 2025 (Yokohama)
    • New: Synthesized Response support for Slack
    • Fixed:
      • Fix for Skip button issue
      • Added translations for the store app
    Version 5.0.10 - November 2024 (Xanadu)
    • Fixed the text user input control issue: When the user is prompted to input text and sends their response via Slack, VA will say "I'm having technical issues and won't be able to continue this conversation."
    • Removed the extra AI message: During a Q&A card conversation we see the text "Answer generated by...Review for accuracy" repeated 3-times.
    • Fixed the notification message issue: Notification received with notification message as "undefined"
    Version 5.0.8 - August 2024 (Xanadu)
    • [ Slack ] Pagination and search support in Slack.
    • GenAIQnA Adapter Card without feedback.
    • Handling system messages / legal disclaimer
    • Fixed the issue with HTML tags appearing when the user switches to a catalog item.
    • Fixed issue with Pre-Link Job scheduled job thathas problem with picking the users in case there are unused sys_cs_provider_application records.
    Version 5.0.5 - February 2024 (Washington DC)
    Fixed issues.
    Version 5.0.4 - August 2023 (Vancouver)
    Minor fixes.
    Version 5.0.2 - May 2023
    • New: Improved support for multi-attachment upload.
    • Minor fixes.
    Version 5.0.1 - February 2023
    • New: Slack integration with Self-configured bot.
    • Changed: Improved Admin UI for Slack integrations.
    • Fixed: Minor bug fixes.
    Version 4.1.0 - November 2022
    • New: Display of end user-friendly channel names and destination types names.
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 3.0.8 - November 2022
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 4.0.0 - August 2022
    • New:
      • Virtual Agent now enables customization and branding of the Slack bot's name and icon.
      • Slack now displays the Promoted topics to end users during conversation.
    • Fixed:
      • Branding issues.
      • Message ordering.
      • Topic execution.
      • System property issue.
      • Technical issues: Account-linking, Table output control.
      • User interface display: I'm done button.
      • Controls: Multi flow control, Catalogue Genius Card.
      • Notification issues: Actionable and Show notification.
    Version 3.0.5 - May 2022
    • New: Virtual Agent now enables pre-linking of Slack bot users to ServiceNow instance.
    • Fixed:
      • Bot responses
      • Reference choice control
    Version 3.0.2 - February 2022
    • New: Unified logging framework has been enabled.
    • Fixed:
      • The issue with 'Bye' keyword directly ending the conversation.
      • The unified logging backward compatibility condition.
      • The Intent to return the utterances with characters in bold.
      • The issue with live agent name display.
      • The outage topics by removing the extra link in service disruption.
    Version 3.0.1 - December 2021
    • New: Estimated wait time for connecting to a live agent is now displayed.
    • Fixed:
      • Undefined non-actionable notification message.
      • Issue with 'Show More' option on the bot.
    Version 3.0.0 - October 2021
    • New: Make all card templates in the Conversational Integration with Slack available in the same template framework/table.
    • Fixed:
      • Security fix
      • L10N issues
    Version 2.0.3 - January 2022
    • Fixed:
      • The outage topics by removing the extra link in service disruption.
      • The Intent to return the utterances with characters in bold.
      • The issue with 'Bye' keyword directly ending the conversation.
    Version 2.0.0 - August 2021
    • New:
      • YouTube URL unfurling.
      • Support for rich text using markdown in notification messages.
      • URL redirect to Service Portal page.
    • Fixes
    Version 1.0.1 - February 2021
    • New:
      • Automatic account linking for Virtual Agent users
      • Notifications that support:
        • Subscription management
        • Image content
        • Continuous conversations from notification receipt to bot interaction
        • Actionable content (action buttons)
      • AI Search results in Virtual Agent that support:
        • Image cards
        • Catalog cards
        • Q&A cards