Conversational Integration with Slack release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Conversational Integration with Slack release notes

    The Conversational Integration with Slack app on the ServiceNow Store enables seamless interaction between Virtual Agent and Slack, enhancing communication with features like account linking, rich content support, and improved bot behavior. The release notes document the version history, detailing new features, bug fixes, and improvements that enhance the integration's reliability, security, and user experience.

    Show full answer Show less

    Key Features and Enhancements

    • Account Linking and User Management: Starting from early versions, the integration supports automatic and pre-linking of Slack users to ServiceNow instances, improving identity management and personalized interactions.
    • Rich Content Support: Enhancements include multi-attachment uploads, people card support, synthesized responses, markdown in notification messages, and support for agentic responses to make conversations more informative and interactive.
    • Improved Bot and UI Customization: Customization and branding of the Slack bot’s name and icon, support for @mentions in group chats, and display of user-friendly channel names enhance user engagement and clarity.
    • Streaming and Real-Time Features: The integration added support for streaming responses and estimated wait times for live agent connections, providing a more dynamic and responsive experience.
    • Enhanced Security Model: Security improvements in recent releases ensure safer interactions and compliance with organizational policies.
    • Pagination, Search, and Navigation: Support for pagination and search within Slack improves the ease of navigating bot responses and content.
    • Logging and Stability: Implementation of a unified logging framework and various fixes address issues like notification glitches, message ordering, and system property conflicts to improve stability and troubleshooting.

    Bug Fixes and Reliability Improvements

    • Fixes for message delivery issues, especially when wait cards are enabled.
    • Resolution of notification message errors, including undefined or repeated messages.
    • Corrections to file sharing and image upload functionalities between Slack and Live Agent.
    • Addressing issues with scheduled jobs for account linking and user selection.
    • Elimination of HTML tag display errors during catalog interactions.
    • Multiple minor and major bug fixes across versions to enhance overall integration performance and user experience.

    What ServiceNow Customers Can Expect

    By leveraging these releases, customers can expect a robust, secure, and user-friendly integration between Virtual Agent and Slack that supports advanced conversational capabilities, improved bot customization, and reliable account linking. These enhancements enable organizations to deliver efficient, engaging support experiences directly within Slack, streamline communication workflows, and maintain high service quality through continuous updates and fixes.

    Version history for the Conversational Integration with Slack integration on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.7 - June 2026 (Australia)
    Defect fixes:  PRB2013415, PRB2014752, PRB2011095d
    Version 6.0.6 - March 2026 (Australia)
    • Implement Feedback api for Slack
    • Fixed a few defects
    Version 6.0.5 - December 2025 (Zurich)
    • People card support for Slack
    • Read only directive for Slack
    • Support for agentic response with Slack
    • Support @mention functionality in Slack group chats.
    • Fixed bugs.
    Version 6.0.2 - October 2025

    Fixed issues.

    Version 6.0.0 - August 2025 (Yokohama)
    • Improvements:
      • Support Streaming in Slack
      • Enhanced Security Model Adoption Zurich Directive for Slack
    • Bugs:
      • Fixing the issue with team_id for slack OOB bot DEF0671272: People card support for Slack
      • Slack Pre Link Job doesn't link accounts daily
      • VASlackResponseBuilder.getImageUrl() currently uses a hardcoded domain and should be replaced with 'glide.servlet.uri'
      • Outbound messages from Slack not getting delivered when wait card is enabled
    Version 5.0.15 - May 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.13 - March 2025 (Yokohama)
    Fixed minor bugs.
    Version 5.0.12 - February 2025 (Yokohama)
    • New: Synthesized Response support for Slack
    • Fixed:
      • Fix for Skip button issue
      • Added translations for the store app
    Version 5.0.10 - November 2024 (Xanadu)
    • Fixed the text user input control issue: When the user is prompted to input text and sends their response via Slack, VA will say "I'm having technical issues and won't be able to continue this conversation."
    • Removed the extra AI message: During a Q&A card conversation we see the text "Answer generated by...Review for accuracy" repeated 3-times.
    • Fixed the notification message issue: Notification received with notification message as "undefined"
    Version 5.0.8 - August 2024 (Xanadu)
    • [ Slack ] Pagination and search support in Slack.
    • GenAIQnA Adapter Card without feedback.
    • Handling system messages / legal disclaimer
    • Fixed the issue with HTML tags appearing when the user switches to a catalog item.
    • Fixed issue with Pre-Link Job scheduled job thathas problem with picking the users in case there are unused sys_cs_provider_application records.
    Version 5.0.5 - February 2024 (Washington DC)
    Fixed issues.
    Version 5.0.4 - August 2023 (Vancouver)
    Minor fixes.
    Version 5.0.2 - May 2023
    • New: Improved support for multi-attachment upload.
    • Minor fixes.
    Version 5.0.1 - February 2023
    • New: Slack integration with Self-configured bot.
    • Changed: Improved Admin UI for Slack integrations.
    • Fixed: Minor bug fixes.
    Version 4.1.0 - November 2022
    • New: Display of end user-friendly channel names and destination types names.
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 3.0.8 - November 2022
    • Fixed:
      • File sharing between Live Agent and Slack User.
      • Image upload issue via link for the file picker topic.
    Version 4.0.0 - August 2022
    • New:
      • Virtual Agent now enables customization and branding of the Slack bot's name and icon.
      • Slack now displays the Promoted topics to end users during conversation.
    • Fixed:
      • Branding issues.
      • Message ordering.
      • Topic execution.
      • System property issue.
      • Technical issues: Account-linking, Table output control.
      • User interface display: I'm done button.
      • Controls: Multi flow control, Catalogue Genius Card.
      • Notification issues: Actionable and Show notification.
    Version 3.0.5 - May 2022
    • New: Virtual Agent now enables pre-linking of Slack bot users to ServiceNow instance.
    • Fixed:
      • Bot responses
      • Reference choice control
    Version 3.0.2 - February 2022
    • New: Unified logging framework has been enabled.
    • Fixed:
      • The issue with 'Bye' keyword directly ending the conversation.
      • The unified logging backward compatibility condition.
      • The Intent to return the utterances with characters in bold.
      • The issue with live agent name display.
      • The outage topics by removing the extra link in service disruption.
    Version 3.0.1 - December 2021
    • New: Estimated wait time for connecting to a live agent is now displayed.
    • Fixed:
      • Undefined non-actionable notification message.
      • Issue with 'Show More' option on the bot.
    Version 3.0.0 - October 2021
    • New: Make all card templates in the Conversational Integration with Slack available in the same template framework/table.
    • Fixed:
      • Security fix
      • L10N issues
    Version 2.0.3 - January 2022
    • Fixed:
      • The outage topics by removing the extra link in service disruption.
      • The Intent to return the utterances with characters in bold.
      • The issue with 'Bye' keyword directly ending the conversation.
    Version 2.0.0 - August 2021
    • New:
      • YouTube URL unfurling.
      • Support for rich text using markdown in notification messages.
      • URL redirect to Service Portal page.
    • Fixes
    Version 1.0.1 - February 2021
    • New:
      • Automatic account linking for Virtual Agent users
      • Notifications that support:
        • Subscription management
        • Image content
        • Continuous conversations from notification receipt to bot interaction
        • Actionable content (action buttons)
      • AI Search results in Virtual Agent that support:
        • Image cards
        • Catalog cards
        • Q&A cards