License and Permit Playbook release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of License and Permit Playbook release notes

    The License and Permit Playbook is a packaged application designed to help government organizations streamline and modernize the issuance of licenses and permits. It provides a pre-built playbook that simplifies application intake, approvals, document generation, and fee management, reducing the need for custom development. The playbook supports both individual and business-facing portals and focuses on accessibility, localization, and improved user experience.

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    Key Features and Enhancements by Version

    • Version 3.12.6 (July 2026): Security fixes ensuring application safety.
    • Version 3.12.5 (June 2026): Added translations and accessibility improvements to enhance usability for diverse user groups.
    • Version 3.12.0 (May 2026): Introduced new playbook activity to gather optional documents during application intake, improving data collection.
    • Version 3.11.5 (April 2026): Multiple bug fixes addressing UI display issues, translation problems, and functionality improvements such as correct geographical field display and better message input visibility.
    • Version 2.1.0 (November 2024): Enhanced the playbook experience for initiating license and permit applications on constituent/business portals, updated applicant data models, and improved accessibility compliance with ARIA standards.
    • Version 2.0.1 (February 2024): Added the ability to generate digital license/permit documents directly from the playbook, submit applications on behalf of others, handle multi-party applications, and streamlined approval workflows for efficiency.
    • Earlier fixes and updates (2024-2025): Addressed issues with form displays, workflow indicators, field selections, and translation support, along with performance improvements.

    Practical Benefits for ServiceNow Customers

    • Accelerated Implementation: Customers can deploy a ready-to-use playbook that reduces the need for costly customizations.
    • Improved User Experience: Enhanced intake forms, optional document collection, and better UI accessibility make the application process smoother for end users.
    • Localization and Accessibility: Built-in translations and ARIA compliance support diverse user bases and comply with accessibility standards.
    • Administrative Efficiency: Streamlined approval workflows and digital document generation reduce manual effort and improve operational speed.
    • Flexibility: Supports multi-party applications and submission on behalf of others, accommodating complex licensing scenarios.
    • Security and Stability: Regular security fixes and bug resolutions ensure a stable, secure platform.

    For detailed system requirements and compatibility, customers should consult the application listing on the ServiceNow Store.

    Version history for the License and Permit Playbook application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.12.6 - July 2026
    Security Fixes
    Version 3.12.5 - June 2026
    Minor release. Added translations. Accessibility enhancements.
    Version 3.12.0 - May 2026
    New: new playbook activity for gathering optional documents during application intake
    Version 3.11.5 - April 2026
    • Fixed:
      • Geographical field values entered by the Service Applicant are now correctly displayed on the Service Applicant Record (PRB2003648)
      • Resolved test failures caused by the removal of the onRecordLicensePermit method from LicensePermitImpl (PRB1890794)
      • At 400% zoom, the Case Task for Requester Approval Activity no longer requires two-directional scrolling to view full content, including the message input field (PRB1956676)
      • Resolved test failures caused by PriceListJSON in script include (PRB1888583)
      • In Japanese environments, the "Move to Process" action button now renders correctly and is no longer replaced by "Mark Complete" (PRB1981383)
      • Hardcoded strings in the License and Permit Playbook are now exposed for translation via Playbook Localization, resolving i18n issues across Public Sector Digital Services (PRB1968514)
      • The Confirm Application Details activity no longer displays duplicate buttons (PRB1980270)
      • Concatenated strings in the License and Permit Playbook have been separated to prevent grammatical issues in translated languages (PRB1981033)
    Version 2.1.4 - September 2025
    Fixed: Bug fixes for versions compatible with the Xanadu release
    Version 3.0.6 - August 2025
    Fixed: Resolved minor issues with creating a license and permit and price listing of a license and permit.
    Version 3.0.5 - August 2025
    • Fixed:
      • Responsibility Field in 'Add Related Parties' Activity: Fixed to show appropriate options.
      • Items Received Card Not Displaying: Now visible for the Business Agent.
    Version 3.0.4 - May 2025
    • Fixed:
      • Pre-eligibility questions-related issues
      • Form display issues
      • Workflow status indicators showing incorrect completion status
    • Removed: showPayment" function to improve system performance
    Version 2.1.2 - January 2025
    Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.
    Version 2.1.0 - November 2024
    • New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal
    • Changed:
      • Modified the application intake phase to provide a better experience when collecting required application information
      • Updated the applicant data model to include business contacts
      • Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal
      • Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
    Version 2.0.2 - June 2024
    Fixed: Resolved string literals to be translated.
    Version 2.0.1 - February 2024
    • New:
      • Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.
      • If needed, add additional inspection activities from within the playbook without having to manually configure these steps.
      • Create and submit license/permit applications on behalf of someone else.
      • Create and submit multi-party license/permit applications.
    • Changed:
      • Streamlined the approval workflow by simplifying activities performed by approvers.
      • Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.
    Version 1.0.2 - November 2023
    The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits – enabling governments to focus on providing innovative experiences for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.