Operational Sustainability Management release notes

  • Release version: Store
  • Updated September 10, 2025
  • 2 minutes to read
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    Summary of Operational Sustainability Management release notes

    The Operational Sustainability Management application on the ServiceNow Store supports customers in managing ESG (Environmental, Social, and Governance) programs. It provides a unified platform to track, report, and manage ESG goals and performance efficiently. The release notes detail version updates, including new features, role enhancements, security fixes, and application dependencies.

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    Key Features and Improvements by Version

    • Version 21.0.4 (September 2025): Focused on fixing security vulnerabilities and minor metric-related issues to enhance system security and stability.
    • Version 19.1.5 (November 2024): Improved accessibility for users with low vision and assistive technologies, including optimized zoom, along with security fixes.
    • Version 18.1.0 (June 2024): Updated dependencies on the latest GRC modules (Metrics, Common Workspace Elements, Policy and Compliance Management) and enhanced event mapping for declarative actions.
    • Version 18.0.3 (February 2024): Updated ESG roles (administrator, data owner, program manager), refined material topic states for risk assessment and renamed the Review state to Approval. Added new tables for disclosures and deprecated some risk-related tables.
    • Version 17.0.1 (August 2023): Streamlined page creation with a new record page template, enhanced metric list view for reporting, and improved workspace record pages.
    • Version 16.1.2 (May 2023): Enabled ESG disclosure reporting through Microsoft 365 add-in, segregated authority documents by ESG domain, and introduced new roles for ESG admin and disclosure manager.
    • Version 16.0.5 (February 2023): Introduced modular granular access roles for core tables to enhance security and role management. Updated existing persona roles to inherit these granular roles. Fixed missing form label translations.
    • Version 15.1.1 (November 2022): Addressed translation issues and role configuration on workspace landing pages. Introduced the ESG admin role.
    • Version 15.0.2 (August 2022): Initial release of the ESG Management and Reporting application offering a platform to manage ESG programs across Environmental, Social, and Governance pillars.

    Key Outcomes for ServiceNow Customers

    • Reliable and secure management of ESG programs through continuous security improvements and role-based access control enhancements.
    • Improved user experience for diverse users, including those requiring accessibility features.
    • Enhanced reporting capabilities with native integrations (e.g., Microsoft 365 add-in) and updated metric aggregation aligned with selected periods.
    • Better data governance through updated material topic states and disclosure management tables, supporting risk assessments and compliance workflows.
    • Simplified page creation and maintenance with new templates, reducing operational overhead for application administrators.

    Version history for the Operational Sustainability Management Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 21.0.4 - September 2025
    Fixed: Security vulnerabilities and minor issues related to metrics
    Version 19.1.5 - November 2024
    • Fixed:
      • Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
      • Security fixes.
    Version 18.1.0 - June 2024
    • Changed:
      • Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.
      • Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
      • Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.
      • Updated event mappings of declarative actions with Form controller
    Version 18.0.3 - February 2024
    • Changed:
      • Roles updated in the ESG Management application
        • Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.
      • Material topic table updated
        • The State field in the sn_esg_material_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.
    • Added:
      • The following new tables are added to the application:
        • sn_esg_disclosure_detail
        • sn_esg_disclosure_related_documents
        • sn_esg_disclosure_template
        • sn_esg_m2m_disclosure_metric_data_by_entity
    • Removed:
      • The following tables are deprecated:
        • sn_esg_m2m_risk_goal
        • sn_esg_m2m_risk_statement_goal
    Version 17.0.1 - August 2023
    • Changed
      • Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.
      • Exposed Metric list view to Reporting Disclosure Manager
      • Disclosure reporting capability is updated to perform aggregation of data for the period selected
      • Workspace record pages now extend new record page template which in turn extends standard record page template.
    Version 16.1.2 - May 2023
    • New:
      • Enables disclosure reporting for ESG using Microsoft 365 add-in
    • Changes:
      • Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'
      • The following roles are added to ESG admin
        • report_user
        • sn_esg_msoff_intg.admin
      • The following roles are added to ESG disclosure manager:
        • report_user
        • sn_esg_msoff_intg.reader
    Version 16.0.5 - February 2023
    • New:
      • The following new roles are added on core tables in this application to modularize and grant granular access:
        • sn_esg.internal_disclosure_manager
        • sn_esg.internal_manager
        • sn_esg.internal_admin
    • Changed:
      • The following persona roles are modified to inherit the granular roles added:
        • Program manager (sn_esg.program_manager )
        • Data owner (sn_esg.data_owner)
        • Business user (sn_esg.reader)Reporting Manager(sn_esg.reporting_disclosure_manager)
        • Admin(sn_esg.admin)
    • Fixed: The translations are included for missing form labels and messages
    Version 15.1.1 - November 2022
    • Fixed:
      • Translation issues
      • Role configuration on workspace landing pages
    • New: ESG admin role introduced
    Version 15.0.2 - August 2022
    The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and Governance (ESG) pillars.