Operational Sustainability Management release notes

  • Release version: Store
  • Updated September 10, 2025
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    Summary of Operational Sustainability Management release notes

    The Operational Sustainability Management application on the ServiceNow Store provides a comprehensive platform to support Environmental, Social, and Governance (ESG) program management. It enables customers to track, manage, and report ESG goals and performance, streamlining sustainability operations within their organizations.

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    Key Features and Enhancements by Version

    • Version 21.0.4 (September 2025): Addressed security vulnerabilities and resolved minor issues related to metrics.
    • Version 19.1.5 (November 2024): Enhanced workspace accessibility for users with low vision and assistive technologies, including improved zoom functionality, along with security fixes.
    • Version 18.1.0 (June 2024): Updated application dependencies to the latest versions of GRC modules (Metrics, Common Workspace Elements, Policy and Compliance Management) and refined event mappings for declarative actions.
    • Version 18.0.3 (February 2024): Updated ESG Management roles (administrator, data owner, program manager) to better align with responsibilities; enhanced material topic management by adding new states for risk assessment and renaming states; introduced new disclosure-related tables to support detailed ESG disclosure data management; deprecated older risk goal tables.
    • Version 17.0.1 (August 2023): Improved page creation and maintenance with a new record page template; enhanced reporting capabilities by exposing Metric list views and improving data aggregation in disclosure reporting; workspace record pages now utilize updated templates for consistency.
    • Version 16.1.2 (May 2023): Added ESG disclosure reporting integration with Microsoft 365 add-in; segregated authority documents and citations by ESG functional domains; introduced new roles to support ESG administration and disclosure management.
    • Version 16.0.5 (February 2023): Modularized access with new granular roles on core tables; updated persona roles to inherit these granular permissions; fixed translation gaps on forms and messages.
    • Version 15.1.1 (November 2022): Resolved translation issues and configured role-based access on workspace landing pages; introduced the ESG admin role for enhanced administration.
    • Version 15.0.2 (August 2022): Initial release providing a unified platform for managing ESG programs, tracking goals, and reporting performance across Environmental, Social, and Governance pillars.

    Why This Matters for ServiceNow Customers

    These release updates continuously improve security, accessibility, role management, and reporting capabilities within the Operational Sustainability Management application. Customers can expect enhanced compliance with ESG requirements, streamlined disclosure processes, and tailored access controls to suit organizational roles. The integration with Microsoft 365 and improved workspace templates simplify user experience, boosting efficiency in managing sustainability initiatives.

    Version history for the Operational Sustainability Management Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 21.0.4 - September 2025
    Fixed: Security vulnerabilities and minor issues related to metrics
    Version 19.1.5 - November 2024
    • Fixed:
      • Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
      • Security fixes.
    Version 18.1.0 - June 2024
    • Changed:
      • Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.
      • Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
      • Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.
      • Updated event mappings of declarative actions with Form controller
    Version 18.0.3 - February 2024
    • Changed:
      • Roles updated in the ESG Management application
        • Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.
      • Material topic table updated
        • The State field in the sn_esg_material_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.
    • Added:
      • The following new tables are added to the application:
        • sn_esg_disclosure_detail
        • sn_esg_disclosure_related_documents
        • sn_esg_disclosure_template
        • sn_esg_m2m_disclosure_metric_data_by_entity
    • Removed:
      • The following tables are deprecated:
        • sn_esg_m2m_risk_goal
        • sn_esg_m2m_risk_statement_goal
    Version 17.0.1 - August 2023
    • Changed
      • Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.
      • Exposed Metric list view to Reporting Disclosure Manager
      • Disclosure reporting capability is updated to perform aggregation of data for the period selected
      • Workspace record pages now extend new record page template which in turn extends standard record page template.
    Version 16.1.2 - May 2023
    • New:
      • Enables disclosure reporting for ESG using Microsoft 365 add-in
    • Changes:
      • Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'
      • The following roles are added to ESG admin
        • report_user
        • sn_esg_msoff_intg.admin
      • The following roles are added to ESG disclosure manager:
        • report_user
        • sn_esg_msoff_intg.reader
    Version 16.0.5 - February 2023
    • New:
      • The following new roles are added on core tables in this application to modularize and grant granular access:
        • sn_esg.internal_disclosure_manager
        • sn_esg.internal_manager
        • sn_esg.internal_admin
    • Changed:
      • The following persona roles are modified to inherit the granular roles added:
        • Program manager (sn_esg.program_manager )
        • Data owner (sn_esg.data_owner)
        • Business user (sn_esg.reader)Reporting Manager(sn_esg.reporting_disclosure_manager)
        • Admin(sn_esg.admin)
    • Fixed: The translations are included for missing form labels and messages
    Version 15.1.1 - November 2022
    • Fixed:
      • Translation issues
      • Role configuration on workspace landing pages
    • New: ESG admin role introduced
    Version 15.0.2 - August 2022
    The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and Governance (ESG) pillars.