Contact Tracing release notes

  • Release version: Store
  • Updated June 11, 2026
  • 6 minutes to read
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    Summary of Contact Tracing release notes

    The ServiceNow Contact Tracing application helps organizations identify employees potentially exposed to a contagious condition by correlating data from work shifts, workspace locations, badge scans, and daily contact logs. It also supports managing the response process for exposure events. The application is continuously updated to enhance security, localization, integrations, and user experience.

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    Organizations using this application are responsible for ensuring compliance with applicable laws and tailoring provided templates to meet their specific legal requirements. ServiceNow does not provide legal advice and disclaims responsibility for compliance or implementation costs unless separately purchased.

    Key Features

    • Exposure identification via multiple data sources including Wi-Fi, Bluetooth, badge scans, and wearable integrations (e.g., Cisco DNA Spaces, Zebra MotionWorks, Kinexon, Devvio [deprecated]).
    • Case management capabilities with confidential flags, outcome tracking, and automated case creation.
    • Localization support for over 22 languages to accommodate global deployments.
    • Contact tracing visualizations with hierarchical views and color coding to indicate exposure levels and health status.
    • Integration with outreach notifications and survey tools, including SMS-based exposure surveys.
    • Privacy and consent management features to comply with data protection requirements.
    • Support for domain separation to segregate data and configuration in multi-tenant environments.
    • Ability to filter and view vaccination status within exposed contacts.
    • Daily contact logs with notes for interactions with coworkers and non-coworkers.
    • Upgrade improvements addressing security fixes, bug fixes, and user experience enhancements.

    Important Considerations for ServiceNow Customers

    • Customers should review the application listing on the ServiceNow Store for system requirements and compatibility details.
    • The Safe Workplace suite application allows automatic installation of all Safe Workplace apps including Contact Tracing.
    • Deprecated integrations such as Zebra and Devvio are removed in recent versions; customers using older versions retain these features if not upgrading.
    • To maintain Cisco integration functionality, assignment of a new role (snimttracing.ciscoadmin) is required after upgrading.
    • Use of the application by government agencies requires confirmation from the agency’s Ethics Office to ensure permissibility.
    • Organizations remain responsible for legal compliance, including data protection and employment laws, and should customize application templates accordingly.

    Expected Outcomes

    By implementing the Contact Tracing application, ServiceNow customers can efficiently track and manage potential exposure events within their workforce. This supports operational continuity and enhances workplace safety by enabling timely notifications, case management, and data-driven insights. The ongoing updates ensure the application remains secure, compliant, and adaptable to evolving customer and regulatory needs.

    Version history for the Safe Workplace Contact Tracing application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Note:
    To automatically install all the Safe Workplace applications at once, download the ServiceNow® Safe Workplace suite application.

    Version history

    Version 1.30.2 - June 2026
    Fixed: Remediated non-Glide ACLs
    Version 1.30.0 - August 2025
    Changed: Minor ACL updates.
    Version 1.29.5 - November 2024
    Security fixes.
    Version 1.29.4 - August 2024
    • Removed:
      • The Zebra integration has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Zebra integration, and can continue to use it. Customers who have downloaded 1.29.4 or newer version of the app will NOT have the Zebra integration.
      • The Devvio integration portal has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Devvio integration, and can continue to use it. Customers who have downloaded 1.29.4 or newer version of the app will NOT have the Devvio integration.
    Version 1.29.2 - May 2024
    Security fixes.
    Version 1.29.1 - January 2024
    Security fixes.
    Version 1.29.0 - November 2022

    Fixed:

    • Next Experience theming alignment
    • Accessibility improvements
    Version 1.28.1 - August 2022
    Fixed:
    • Added a new role sn_imt_tracing.cisco_admin. To continue using the cisco integration within the application, existing customers should assign this new role to relevannt users and re-login to their instance from within Cisco.
    • Contact tracing demo data to be retained upon upgrade.
    • Quality improvement.
    Version 1.26.0 - March 2022
    Fixed: Minor bug
    Version 1.24.0 - January 2022
    New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
    Version 1.23.1 - December 2021
    Changed: Updates to the translation engine
    Version 1.22.0 - October 2021
    Fixed: Minor bug
    Version 1.21.0 - September 2021
    New: Localization for features from the August 19 release
    Version 1.20.0 - August 2021
    Fixed: Minor bug
    Version 1.19.0 - July 2021
    Changed: Updates to the translation engine
    Version 1.18.0 - June 2021
    Fixed: Minor bug with data flows on upgrade
    Version 1.17.0 - April 2021
    New: Localization for features from the March 25 release
    Version 1.16.0 - March 2021
    • New:
      • View vaccination status on cards and the list of exposed contacts
      • Ability to filter cards by vaccination status
    • Fixed: Minor bug fix for the Kinexon wearables integration
    Version 1.15.1 - March 2021
    New: Localization for features from the February 18 release
    Version 1.14.0 - February 2021
    • New:
      • Support for Contact Tracing Exposure Surveys by SMS
      • Localization for features from the February 4 release
    • Fixed: Security fix
    Version 1.13.0 - February 2021
    New:
    • Contact Tracing visualizations were updated to include a third level hierarchy
    • Localization for features from the January 21 release
    Version 1.12.0 - January 2021
    New: Support for domain separation
    Version 1.11.0 - December 2020
    New: Localization for features from the December 3 release
    Version 1.10.0 - December 2020
    • New: Localization for features from the November 19 release
    • Fixed: The Handheld Devices menu option is now shown under the Handheld/Wearables section instead of Devvio
    Version 1.9.0 - November 2020
    New:
    • Devvio (wearables data API) integration
    • Localization for features from the November 5 release
    Version 1.8.0 - November 2020
    • New:
      • Health verifications are limited to once per day
      • When a case task's Outcome is updated, the case's Exposed Contacts is also updated
      • New catalog item icon for daily contact logs
      • Localization for features from the October 15 release
    • Fixed: Minor bug fixes
    Version 1.7.0 - October 2020
    • New:
      • Default tasks are created when a new case is created
      • Ability to add user notes on daily contact logs for interactions with non-coworkers, such as contractors
      • Localization for features from the October 1 release
    • Fixed:
      • Case managers can now view attachments on cases
      • Other minor bug fixes
    Version 1.6.2 - October 2020
    • New:
      • Ability to set up a new tracing system for your own contact tracing data source. For users on previous versions of the Contact Tracing application, v1.6.2 includes an upgrade fix script.
      • Employers can email potentially exposed individuals to request they get tested.
      • Integration with Zebra MotionWorks.
    • Changed:
      • Updated the legend for Contact Tracing visualizations.
      • Adjusted the case management 'Impacted from XX' fields to a single field, 'Tracing System.' No changes were made to manually-added fields.
      • Daily contact logs now account for multiple potentially exposed contacts.
    • Fixed: Minor bug fixes.
    Version 1.4.0 - September 2020
    • New:
      • Update to data purging
      • Daily Log - Timezone consideration
      • Localization for the September 3 release features
    • Fixed:
      • Privacy Consent's 'Change Preference' link
      • Flow Designer
      • Badge Reader logic
    Version 1.3.0 - September 2020
    • New:
      • Added the ability to use raw Wi-Fi data through an integration with Cisco DNA Spaces
      • Created an outreach notification for exposed contacts
      • Changed Contact Tracing visualizations with color coding for potentially exposed individuals
      • Localization for features from the August 20 release
    • Fixed: The color for the primary affected individual is correctly updated depending on the person's health status
    Version 1.2.0 - August 2020
    New:
    • Field Service application integration with Zoom
    • Added a MIST BLE - API to get the BLE enabled sites
    • Added a navigation menu for wearables
    • Added support for Cisco DNA Spaces for Wi-Fi access log data
    • Localization for features from the August 6 release
    Version 1.1.0 - August 2020
    New:
    • Changes on related cases
    • Design changes for privacy consent
    • Juniper MIST BLE integration
    • Guided Setup updates
    • Localization for features from the July 23 release
    Version 1.0.5 - July 2020
    New:
    • Wi-Fi data source (import + Mist integration)​
    • Visitor data source​: Use data from the ServiceNow Employee Health Screening visitor screening feature as a data source for contact tracing
    • Automated case creation​
    • Ability to update Employee Health and Safety Requirement​ with status from case management​
    Version 1.0.4 - July 2020
    New:
    • Case Management - Confidential flag
    • Contact Tracing
      • Data retention management
      • Privacy consent
      • Localization for features from the June 18 release
    Version 1.0.1 - June 2020
    The ServiceNow Contact Tracing application provides the capability to identify employees that may have been exposed to an individual classified as positive for a condition (e.g. COVID-19) by correlating information from work shifts, workspace locations, badge scans, and employee daily contact logs. The Contact Tracing application includes the capability to manage the response process related to these events.

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.