Content Experiences release notes

  • Release version: Store
  • Updated July 9, 2026
  • 3 minutes to read
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    Summary of Content Experiences release notes

    The Content Experiences application on the ServiceNow Store is regularly updated to enhance functionality, improve user interface, and support the latest versions of dependent applications. These updates ensure compatibility, introduce new features, and fix bugs to provide a flexible and efficient content management and publishing experience.

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    Key Features and Updates

    • Version Compatibility: Frequent updates align the app with the newest versions of its dependent ServiceNow applications, ensuring smooth integration and performance.
    • Enhanced Flexibility: Added configurations for widget headers and alignments enable more customizable content display within portals and widgets.
    • User Interface Improvements: Fixes for video alignment, support for right-to-left languages, and improved layout enhance accessibility and usability.
    • Audience and Security Enhancements: Expanded audience management allows non-admin users to publish plans when ownership properties are enabled, and security improvements at the topic level protect content in widgets like My Favorites.
    • Employee Communications: Integration with Workplace Service Delivery introduces calendar views, RSVP/wait listing tools, event notifications, and enhanced feedback mechanisms to improve internal communications.
    • Campaign Management: Usability improvements for dynamic and recurring campaigns, including hints for configuration and retroactive targeting of users, facilitate more effective content targeting and scheduling.
    • New Content Formats and Preview Options: Introduction of “Styled Content” video format, support for events, rich-text, and image-based links, and the ability to launch full-portal previews from the Content Library improve content variety and authoring convenience.
    • Ownership and Configuration Controls: System properties allow for designation of topic page ownership, and link content authors can choose link behavior (same tab or new tab), enhancing content governance and user experience.
    • Accessibility and Bug Fixes: Continuous fixes address ATF test failures, UI workspace scheduling issues, and upgrade errors to maintain reliability and accessibility standards.

    What Customers Can Expect

    ServiceNow customers using Content Experiences will benefit from ongoing enhancements that provide greater control over content presentation, improved audience targeting, and enriched employee communication tools. The application’s updates ensure compatibility with evolving ServiceNow platform versions while addressing usability and accessibility needs. These enhancements facilitate better engagement through dynamic campaigns, diverse content formats, and seamless integration with related ServiceNow services, ultimately supporting more effective content delivery and management within an enterprise environment.

    Version history for the Content Experiences application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 33.1.0 - July 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 32.4.0 - July 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 33.0.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 32.3.1 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 32.3.0 - May 2026
    Updated to support the latest version of the dependent apps.
    Version 32.2.2 - January 2026
    Updated to support the latest version of the dependent apps.
    Version 32.2.1 - December 2025
    Added additional configurations for the widget header and widget alignment to make Content Experiences more flexible.
    Version 32.1.11 - August 2025
    Updated to support the latest version of the dependent apps.
    Version 32.1.4 - May 2025
    • The following user interface bugs are fixed:
      • Fixed video alignment and display.
      • Improved the layout of the right-to-left languages.
      • Add audience, as a non-admin, to publish plans in an instance that has the 'Allow Ownership for Audiences' property enabled.
      • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
      • Get new Employee Communications capabilities with an Workplace Service Delivery integration, a calendar widget view, RSVP/Wait listing tools, events notifications and more;
      • Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
    Version 32.1.3 - February 2025
    • Fixed bugs related to the user interface, including:
      • Layout support for right-to-left languages
      • Enabled news preview from the Campaign Builder Experience
      • Content order now adheres to the set order value
    Version 32.0.5 - November 2024
    Fixed bugs related to user interface and accessibility.
    Version 32.0.2 - August 2024
    Added demo data for commonly used Campaigns such as new hire campaigns, recurring birthday and anniversary campaigns, tax time, and benefits re-enrollment.
    Version 31.0.3 - February 2024
    Minor fixes.
    Version 30.0.2 - November 2023
    • Reformatted the usability of Dynamic and Recurring campaigns to make them easier to configure.
    • Added "hints" to automatically generate plain text descriptions for what the dynamic / recurring campaigns will accomplish.
    • Updated how the Campaign targets users retroactively to give more control over how far back a campaign will pull in users to target content.
    Version 29.0.2 - August 2023

    The release primarily focuses on addressing minor issues and bug fixes.

    Version 28.0.4 - March 2023
    • Fixed:
      • Content schedule on UIB workspace is how when when CG is installed.
      • Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to the March 23 version.
      • Content Library (SCA) now enforces ownership restrictions.
      • Audience user criteria and user type can now be changed after creation.
    Version 28.0.0 - February 2023
    See Content Publishing release notes for updates made to the Rich Content Editor for improved Topic Microsite experience.
    Version 27.0.3 - November 2022

    Updated Campaigns functionality to include support for recurring campaigns (for example work anniversaries).

    Version 26.0.1 - August 2022
    See Content Publishing and Content Governance release notes for release highlights.
    Version 25.0.5 - June 2022
    Fixed: All of the Content Experience ATF tests are failing due to missing RCA
    Version 24.0.4 - February 2022
    • New:
      • Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.
      • Provides the ability to launch a full-portal preview of any portal content created within the Content Library.
      • Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.
      • Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.
      • Adds a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).
    Version 23.0.4 - December 2021
    Minor fixes.
    Version 23.0.3 - November 2021
    Fixes and minor changes.
    Version 22.0.1 - September 2021
    • Changed:
      • Added ability to assign Styled Content content type to the Content Experiences Widget
      • Updated the Content Experiences Widget to display a gradient under the text rather than a blurry shadow box