ITOM Cloud Services Core release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of ITOM Cloud Services Core release notes

    The ITOM Cloud Services Core application on the ServiceNow Store provides regular updates to enhance security, reliability, accessibility, and performance of cloud infrastructure monitoring and management. These release notes detail key improvements, fixes, and new features from version 2.1.0 through 4.1.16, covering releases from February 2024 to July 2026.

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    Key Features and Improvements

    • Security Enhancements: Multiple releases introduced tightened Access Control Lists (ACLs) for Scripted REST APIs, optional KMF-based token signing, and improved ACL role assignments to safeguard data and access.
    • Agent and Data Collection Improvements: Support for ACC agents on non-persistent VDI desktops, enhanced agent data collection, and continuous stream data integrity after upgrades ensure accurate and reliable monitoring.
    • Diagnostics and Troubleshooting: The ICS Diagnostics dashboard now includes accessible hyperlinks for easier root cause analysis, improved error logging for onboarding jobs, and warnings when ACC Agents are disconnected.
    • Accessibility: Updates to the Diagnostics page and Classic UI dialogs align with WCAG 2.2 AA standards, improving usability for all users.
    • Onboarding and Reliability: Enhanced onboarding job logging with structured execution tracking facilitates troubleshooting, while improvements to endpoint validation and service user detection increase process reliability.
    • Performance Fixes: Resolved performance issues caused by the ACCFreshnessMetric script under high agent loads, improving scalability in production environments.
    • Integration and Automation: The plugin generates relevant topics for tenants to automate data transmission from customer infrastructure to ServiceNow, supporting Hermes messaging for efficient communication.

    What Customers Can Expect

    • Improved security controls and token management for safer operations.
    • Greater reliability and continuity in agent data collection and monitoring processes.
    • Enhanced diagnostic tools and logging capabilities to simplify issue detection and resolution.
    • Accessibility compliance ensuring broader usability across user groups.
    • Better onboarding experiences with clearer feedback and error tracking.
    • Ongoing bug fixes and performance enhancements to maintain application stability in large-scale environments.
    • Automated topic generation for seamless integration with Hermes messaging and data flow into ServiceNow.

    Version history for the ITOM Cloud Services Core application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.16 - July 2026
    • New:
      • ACC agents now work on non-persistent VDI desktops.
      • Optional KMF-based token signing for enhanced security.
      • Automatic cleanup of expired tokens.
    • Fixed: ICS Diagnostic page now renders correctly when some checked packages are missing or inactive.
    Version 4.1.15 - June 2026
    Improved onboarding job logging: Enhanced log formatting with structured execution tracking for easier troubleshooting.Accessibility improvements: Updated the Diagnostics page and Classic UI dialogs to meet WCAG 2.2 AA standards.Security hardening: Tightened ACL role assignments for improved access control.
    Version 4.1.6 - April 2026
    1. Hermes records: Improved messaging service reliability on Zurich and Australia releases.
    2. User check fix: Fixed Diagnostics page to correctly detect locked out service users.
    3. ACC warning banner: Diagnostics page now displays a warning when ACC Agents are not connected.
    Version 4.1.5 - February 2026
    • Changed:
      • Improved stream data continuity after upgrades
      • Enhanced overall installation experience
    Version 4.1.0 - December 2025
    • Changed:
      • Endpoint Check and Error Log Improvements for Onboarding JobEnhanced reliability of onboarding processes with improved endpoint validation and clearer, more accurate error logging.
      • Security Enhancements
    Version 4.0.8 - November 2025
    • Fixed:
      • Resolved an issue with the ACCFreshnessMetric script that could lead to performance issues in production when the number of agents increased significantly.
      • Added ACLs to multiple Scripted REST APIs to enhance security.
    Version 3.4.3 - September 2025
    • Fixed:
      • Resolved an issue with the ACCFreshnessMetric script that could lead to performance issues in production when the number of agents increased significantly.
      • Added ACLs to multiple Scripted REST APIs to improve security.
    Version 3.4.0 - August 2025
    Fixed: Minor bug fixes
    Version 3.3.0 - July 2025
    Fixed: Minor bug fixes
    Version 3.2.1 - May 2025
    New: Hyperlinks in the ICS diagnostics dashboard are now accessible to customers to help them easily follow root causes back another level.
    Version 3.1.1 - February 2025
    Fixed bugs and implemented improvements for o11y.
    Version 3.0.1 - November 2024
    Bug fixes for topic activation.
    Version 2.3.1 - August 2024
    Changed: Improved topic activation.
    Version 2.2.1 - May 2024
    Changed: Improvements to Agent data collection.
    Version 2.1.0 - February 2024
    The plugin for ITOM Cloud Services generates relevant topics for tenants, enabling them to transmit data from their customer infrastructure to ServiceNow automatically. These topics are predominantly intended for use with Hermes.